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Empire Today / carpet

1 United States

I recommended Empire to my aunt and she decided to use them. The installation was very professional but the carpet is defective. She has tried for months to have the situation resolved with NO success. Calls are not returned, messages are supposedly left but there is no response regarding this issue! The carpet issues grows larger every day. These pictures were after a few days of installation. No one at Empire has disputed the carpet is defective but they will no respond with a remedy!

Empire Today
Empire Today

  • Empire Today Customer Care's Response, Sep 24, 2018

    Dear Richard, we're disappointed to hear about your aunt's installation and we'd like to follow up with her. Please email her concerns, along with her street address to customersupport@empire-today.com.

Ri
Sep 23, 2018

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