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[Resolved] Empire Today / carpet and padding

Charlotte, NC, United States
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I had this carpet installed 3 years ago, at the tune of 3400 dollars! The carpet is rinkeled the padding is not standing up the traffic thou I purchased the best she offered. And I live alone not much traffic here!!! When I called CS they told me they would come out and stretch it for 250!!! The rep old me I could have it stretched as often as needed that they give a lifetime warranty !!! Will never buy from them again very disappointed

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, Jul 07, 2016

    Hello Kathryn,
    Thank you for marking us aware of this matter. We regret that your product is not meeting your expectations and we’ll contact you soon to discuss this matter in more detail.
    Thank you.
    -Empire Customer Support

Ka
Jul 07, 2016

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