[Resolved] Empire Today / price deception!
If you are considering using Empire Today please read this and be advised that they are completely full of crap. I did not use them thanks to all of these complaint websites and after meeting them for the free estimate. Just in my brief 30 minute consulting period I knew they were full of crap. So here are the circumstances in how I got involved with them:
I was looking to put laminate wood flooring in my living room. I already had hardwood in the other rooms so I wanted to continue that look through the living room as well and get rid of the carpet. I measured it myself coming up with about 350 sq feet. However, I am not a carpenter so I figured I was probably off between 20 to 30 sq feet. So I called Empire Today to get a quote. I had honestly heard horrible things about this company but I decided a free quote couldn’t hurt anything. The guy shows up and goes on and on about how great the company is and how they don’t have one unresolved complaint from the BBB. Which if you have looked at the BBB website you can see that’s a bunch of BS. They have a laundry list of complaints from customers.
He then proceeds to measure my living room (without writing a single measurement down) and tells me it is 450 sq ft. Now, I know I am not a carpenter but I was not a hundred feet off in my measurements. SO he proceeds to sit there with his calculator and tell me with the $500.00 off coupon it would be $5900.00 for the job. ARE YOU FREAKING KIDDING ME??? I could renovate my whole kitchen for that. So I told him that was too much. So he makes this fake phone call to someone and they start talking in this code language and the best he can come down is to $5300.00 for buying and installing in one room. He kept pushing me to hop on the finance bandwagon with them. I just bought that house less than a year ago; I have a car loan, and a student loan. I am not going to do financing for something simple like putting a floor in one room. He also doesn’t know how credit works because he said it would increase my credit score by taking on the financing. I am an accountant and I can tell you the more you borrow the lower you score... period!
So needless to say I won’t be using them. I found a place that I can buy almost the same exact flooring for $1.49 a square ft. I also had someone else come and measure and they measured 320sq ft after writing down all of the measurements. I knew I was off a little bit in my calculation but not 100 sp feet like the dude from Empire quoted! I can get the installation and the product for about $1300.00, and I can get it done this weekend in one day. The only thing they won’t do that empire will is move my furniture. So if moving my own furniture saves me $4,000 then that’s worth it!
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Empire Today Customer Care's Response, May 22, 2013
It’s disappointing that your sales experience did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We understand that you’ve already gone with another company, but we would still like to learn more about your concerns with your experience. If you’re interested in speaking with us, please call us at 888-588-2315 x4195 or firstname.lastname@example.org. Thank you, Rebekah Clerk, National Customer Service
Empire Today Customer Care's Response, May 30, 2013
Robert, we regret that you were not satisfied with your sales appointment. We would like the opportunity to speak with you so that we can better explain our all inclusive pricing, as well as the sale and our price match guarantee. We will be following up with you shortly, and you can also reach us at 888-588-2315 x4195 or email@example.com. Thank you. Rebekah Clerk, National Customer Service Manager
Empire Today Customer Care's Response, Jan 24, 2014
Hi Dawn, we were very disappointed to read about your sales appointment. We never want our customers to feel pressured to purchase or uncomfortable in any way, and we regret that this was your experience. We understand that you’ve already gone with another company, but we would still like to learn more about your concerns. We will also be following up with you shortly regarding the status of your cancelled order and the refund of your deposit. If you have additional questions, you can reach us at 888-588-2315 x4195 or firstname.lastname@example.org. Thank you. Jeanette Ramey, National Customer Service Manager
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