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4.4 838 Reviews

Empire Today Complaints Summary

690 Resolved
147 Unresolved
Our verdict: Expect excellent service from Empire Today. While their resolution rate is high, always verify their service terms. Read customer testimonials, both positive and negative, to gauge their service's reliability and responsiveness. Have all relevant information ready when dealing with their customer service for efficient problem-solving.
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Empire Today reviews & complaints 838

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3:52 pm EST
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Empire Today fraud/scam

Let me start off by saying I was quoted $8, 200 for 1 small room of "inexpensive laminate flooring." I want to make sure everyone sees that in case this complaint runs long. I recently bought a large home in a nice neighborhood. I wanted the kitchen floor replaced with inexpensive laminate to last only 2 years before I remodel. My wife explained this in detail to the person at Empire before they sent out the salesperson. My wife was there with my two children and her mother when he arrived. The guy immediately starts in about how nice and big the house is. I have a chandelier waiting to be installed and he actually asked if we were getting rid of it because he would take it!? He continues on asking my young daughters their names and basically freaked out my wife overall to the point she is too scared to call and complain.

He measures the kitchen, incorrectly I might add. He did not remove the square footage of a huge island in the middle of the room. He comes up with 445 square feet. Its really about 325 at most. She picks out a very basic self adhesive laminate and the guy actually had the audacity to say it would cost $8, 200. I am absolutely in shock. Furthermore, he told my wife she couldn't get it done for any less and could never get it done in time for Christmas, 3 weeks away. I don't need it done by Christmas but I guess he figured we did. Its not like I want to show off my $2 tiles to my friends over the holidays.

So, after insulting my wife, insulting my intelligence and scaring my two little girls he asks if he cruise around the back yard and leave thru the side yard! What in the hell is going on at Empire!? I'm going to check the sex offender list for that guy! Maybe I should have a smaller house? I figured this job around $500 tops.

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mbe2304
, US
Apr 06, 2016 4:37 am EDT

$500? Really? Maybe you should go on Craigslist and find some kind of area rug because you aren't getting ANY kind of flooring for $500.

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Madison C.
La Habra, US
Jun 30, 2011 2:36 am EDT

Oh my gosh! A bid of $10, 000 for 9 small rooms even with the "buy one, get three rooms discounts" plus discounts for laminate flooring and the internet offers that I presented. Really? Also, the estimate process was extremely fuzzy and, I think, not legal. The bid document given to me simply said; $10, 000 dollars on a piece of Empire Stationary and did not include specific costs of any sort. When I asked for specific costs, I was not given an answer. When I said that costs were too high, I was encouraged to finance through their finance company or scale down to fewer rooms. I was told that I could not find a better deal than this. I did. $3, 800: Reputable company, fully licensed, quality materials, insured and bonded, fully disclosed estimate.

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Company Response
Northlake, US
Jan 20, 2010 2:15 pm EST

Thank you for bringing your sales experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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8:06 am EST
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Empire Today installation quality on stairs

Issue began in February 2009 when carpet was installed. 3 installers who spoke Spanish came to my home. The one installer with the ability to speak & understand English left our home while the other two installers worked. The sides of the stairs were originallycovered with carpet. When I saw the boards were stained I asked the installers not to put carpet on the sides, not knowing they didn't understand English. The installed the carpet and did a horrible job. I complained. Empire had a supervisor come out and hot glue the pieces of carpet together. It looked like a pre-school had done a project on my steps. I complained to corporate and asked that the carpet be removed from the sides of the stairs. They sent the original installer out who removed it & put new carpet on. He did not move the pile so you can see where each nail is and it looks terrible. The inspector came by in 11.2009 to report it was a poor job and they would send NEW installers out. He promised to train them on proper technique. On 12.2.09 Empire sent the supervisor out (who hot glued it before). I did not let him in & have insisted on a person who is trained in this type of work to install it. They promised to have the inspector install it, since he has prior experience in this area. 12.9.09 installers showed up 6 hours early and none of them were who I was told would come out. I spent 50 minutes on the phone and was eventually told that the installation supervisors were busy putting together the schedule for today and would call me back later. NEVER AGAIN. I would rather my carpet look like a crime scene then have Empire do any work in my home.

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Company Response
Northlake, US
Jan 20, 2010 2:26 pm EST

Thank you for bringing your carpet experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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11:32 am EST
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Empire Today would never use them again

We had carpeting installed in our living room yesterday. The employees could hardly comminicate in english. They damaged a heat vent by pushing their strecher up against it and bending it inward and then claimed it was like that when they came. They also cut the carpeting around the fire place mantel when I specifically requested it go underneath the mantel. I was mad and didn't sign off on the work and they would not leave a copy of the invoice for me. They left a mess in the foyer and didn't put the furniture back before leaving as I was promised. I would never use them again!

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ilovec
Greensboro, US
May 17, 2012 4:53 am EDT

which empire was this

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9:33 am EST
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Empire Today - laminate floors/baseboard molding issues

I had Empire Today install laminate floors on the entire lower floor of my townhouse for approx. $6K on 09Oct09. I now appear to have buckling seams and am very worried about how they will fix this. From the websites: Wood laminate floors provide excellent visuals that emulate the most popular species of wood from around the world Wood laminate is durable...

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7:55 pm EST
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Empire Today rude sales rep

CUTE ADS- RUDE SALES REPS in Texas!

We had a in home quote done today by Rex here in the Ft. Worth Texas area. Rex showed up and when bringing in the carpet samples he first spit on my driveway as he made his way to his truck. When we asked how much carpet was per square foot he had no idea on how to break down the price, very unprepared and unprofessional. We had to call him back to come back the next day so we could sign the contract he was rude and hung up on us. I was told that he does not F***ing care, and just like that! I am flabbergasted as to the lack of customer service I was shown by this Empire Carpet Sales rep Rex. And they want to sell us carpet, oviously not!

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Company Response
Northlake, US
Nov 16, 2009 10:49 am EST

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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Victor520
Maricopa, US
Nov 12, 2009 7:59 pm EST

Why post on here and give the whole company a bad name? Why not call his superiors and leave a formal complaint there.

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9:06 am EST
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Empire Today bad billing, defective carpet, errors at office that caused a collection on credit report.

On May 29th 2008 I place two orders with Empire Carpet with sales rep Mr. Phillip Dorminey. Order # 1 (U050173) for $5, 189.25 and Order #2 (U050174) for $1810.75, which was a special order item. Both orders was charged to my American express that was paid in full. Empire's policy for cancellation was within 3days. Order #2 was cancelled the same evening and a full credit was given and put back on my American Express 0f $1, 810.75. The carpet that was installed in 4rooms had problems. They sent repair crews on several different occasion to repair carpets. The sitting room's carpet was so bad the repair rep said that the carpet has to be replaced due to the bad batch of carprt that was installed. I had to reselect a carpet for the sitting room. I did so with another sales rep from Empire nane Reggie. The carpet in the sitting room was installed on June 27th, 2008. This suppose to be a replacement carpet from Order #U050173 that was already paid for, but instead the office mixed up the order numbers and charged my American Express without my permission. I contacted Empire on several occasions to explain them that I have a zero balance and that this is an error and they refuse to credit the $1, 810.75 that they charged for the replacement carpet that was already paid for. I had to file a dispute to American Express to get my money back. Empire Carpets has me in collections and put it on my credit report. I would like consumers to know that Empire has bad customer service and their quality of carpet is not good. i'm still having trouble with their carpet. There are 4 seams in my son's bedroom, when vaccuumed the vaccuum cleaner is full in secs. The quality of carpet is horrible. I would like for Empire to review their paper work and admit to the error and to remove this collection off my credit report! I Have a zero balance. I already paid them $5, 189.25 which was a waste of money. I have so many regrets.

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Update by Ahmed Ali Sr.
Nov 12, 2009 9:11 am EST

Please read all paper work carefully before signing. Always check statements for unauthorize charges. Get referrals before making large purchases.

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Northlake, US
Dec 07, 2009 10:16 am EST

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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4:57 pm EDT
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Empire Today horrible installation job and terrible customer service

I have major problems with the results of my hardwood flooring install (serious permanent damage to my home caused directly by their installers, among many other problems). I am trying to find a contact for my complaint beyond the general customer service. The woman I have been working with (for 4 months now) has never retained anything about our case. Every time we call her we have to start from scratch. She keeps sending new people out to look at the problems and then takes weeks to get back to us (after we leave many messages), and then is clueless once again about the problems once we finally get her to call us back.

Is there anyone who has had luck getting a hold of someone actually helpful at this company? I definitely feel that they are playing dumb so as not to deal with the problems their people caused in our home.

Do not even consider using this company. They will bring down the value of your home, and will only waste your time when you attempt to get the problems fixed. I sure wish I had checked this site and seen all the complaints before I had.

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Company Response
Northlake, US
Oct 29, 2009 10:52 am EDT

Thank you for bringing your installation experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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9:16 am EDT
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Empire Today - don't use them

Don't use this company!!! 3 months later and still no resolution. Installers damaged my freshly painted walls. It's been months of back and forth and people out to inspect fix 4 different times, and me having to give up valuable time and it's still not corrected. I would like a credit to my account for all the time and inconvenience and back and forth i've...

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12:17 pm EDT
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Empire Today quote complaint

Mr Hunter,
On July 17th 2009 I called for a quote on window treatments for my new home in Chicago. An appointment was made and the salesman Reid met with myself and my wife. After a long meeting and debating colors and what would work best for our windows, we chose some sample colors and patterns. Reid stated he had another call and could not leave the samples for us to hold up to the windows until later that day. So later that day Reid did as he said he would and left them for us.

We finally made a decscion and called him back to place the order. He came back and wrote up a tenative order based on his pre-measurement. We had agreed on the price to do all 8 of my windows for the price $3097 installed. He left and after a couple of days had passed, he called and said he wouldn't be able to do the job for that amount. To our surprise he called a day or two later and said that his manager said they would do the job for that price and he would set it up for our windows to be offically measured by the installer. The same day Reid's manager called us to let us know that we had received a very good price and the job would be done. I thought maybe I received this pricing because we had used Empire to carpet our 2 previous homes in the suburbs and Reid was aware of it.

The installer came, offically measured and said it would be probably about 2-3 weeks before the window treatments would be installed. Reid called and said he needed to have us sign the contract. We never heard back from Reid, which was unusual as he was always very prompt about calling during the selling part. We finally got ahold of him and he preceeded to explain all of the personal issues he had going on and he was never able to make it over with the contract. Needless to say he never showed up.

I called and spoke to Reid's manager who had the original quote of $3097.00. He said he was not the right person and would transfer me to the correct manager and I got his voicemail. After numerous calls, someone finally responded and said they were not going to honor that price.

I would not even be writing this complaint had Reid not called us back and said his manager approved it. We called customer service numerous times and were connected to the voicemails of supposed supervisors. We never received any phone calls back from anyone. To conclude what has happened, we made another phone call to customer service and was told by the gentleman who answered that our order was now around 4, 600.00. This is saying our original order was possibly misquoted but has become very confusing since Reid's manager called and said this is great pricing and they would be going forward to complete our order.

Hopefully you be able to address this and honor what was agreed upon. If not, you can assume that I will never use Empire and advise against anyone using them. What was originally ordered and agreed upon, has suddenly turned a complete dismissal of a client interested in purchasing your product. This is extremely poor customer service which we have never experienced with your company before. Several more calls have been placed to your company in reference to this order and no one ever calls us back.

Looking forward to hearing from you.

Sincerely,

Donald & Phyllis Holly

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Company Response
Northlake, US
Oct 19, 2009 3:36 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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3:17 pm EDT
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Empire Today defective blinds

I purchased blinds from Empire in September 2007. The biggest "home improvement purchase" I have made. I have experienced repeated problems with these blinds. The strings end up sliding so far that we have to use a step ladder to reach the strings or either have to close the blinds in the opposite direction. We have called Empire over and over again over the past two years trying to get our blinds fixed and they were never fixed to our satisfaction. There are still gaps even with the blinds closed. Recently (over the past three months) we have tried unsuccessfully to have our blinds fixed. We have been given the run around and still have defective blinds. I am trying to figure out how to take Empire to Small Claims Court in N.C. because the business in out of Chicago. I will never, ever use Empire and will spread the word to family and friends not to use them.

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Company Response
Northlake, US
Oct 19, 2009 3:40 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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6:38 pm EDT
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Empire Today awful, awful, awful

My 72 yr old aunt had work done by Empire (floor abd carpet co.)It was financed by their finance co. Then she refinanced her house and paid them in full ($2950.00) We send copy of front and back of the cancelled check twice. They insist they did not get it. They have taken my aunt's homesteader tax rebate, her federal income tax & continue to threaten her.

She's afraid they'll seize her Soc. security. Bank that cashed the $2950 check won't give me any info.

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Northlake, US
Oct 19, 2009 3:42 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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8:03 pm EDT
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Empire Today window treatments

We shelled out alot of money for carpet and thru our entire house and hardwood floors in our dining room. At the same time we ordered custome sun shade blinds for only 6 windows thinking ok, the carpet and floors went in in two days, cool. We were told since they were custome made it would take two weeks. Ok, not thrilled but its ordered so we wait. That was august 1st and its now Sept. 17th! still no blinds. We have made many complaint calls and then were told they would be here last friday, they could be installed on saturday. The installer shows up and only has 4 of the 6 blinds...the other two were on back order... ARE YOU KIDDING ME!? AND they wanted full payment on the order...We told them to leave and come back with the whole order, now we cant even get a return call. Hmmmm 3 Day Blinds is lookin real good right about now!

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8:41 pm EDT
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Empire Today fraud, low end products, dishonest

We purchased Easy Living Laminate flooring and carpet from Empire back in February 2009. The price we agreed to at the time the sales person was here did seem high but we were told we would be getting a 30 Year TRANSFERABLE warranty on the flooring. After the supposed to be Empire employees; they were subcontractors, installed and left I realized they never gave the warranty papers. There was a number to call on one of the brochures the sales person gave me to get warranty info. So I called them right away and was told it would be in the mail. Weeks went by and no warranty papers. I made several of these calls and then made a complaint to the BBB. I was finally told by Empire that the warranty was being CHANGED and I would receive one when it was done. About a month went by, I called again and again was told they would mail it. Just last week (9/2009) I noticed what looks like a chip and peeling area in the floor and a couple of other areas that don't look quite right. So I called to get someone to replace the planks. While on the phone I ask again about my warranty...she said it would be mailed. She also gave me an appointment to have the floor planks replaced. No one showed up, called rescheduled and again no one showed up...they called me this time and scheduled again and never showed up! I did get the warranty paper in the mail. Yes, indeed they did change it. It states that it is not TRANSFERABLE and that nothing the sales persons tells you is true basically. Now I am in the process of taking legal action. Hopefully this company will be held accountable for their actions.

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Northlake, US
Sep 21, 2009 4:17 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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1:14 pm EDT
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Empire Today fraud

I am totally disgusted with Empire Today. My husband and I decided to shop around before we bought carpet. First we had Mercer Carpet from Hamilton NJ come in and give us a wonderful estimate. As the salesman from Mercer Carpet came walking through the door the Empire salesman "Paul Sherlock" came walking through our door; knowing as he arrived that we were doing our homework. After giving us the sales pitch for a while he told us how we could get these wonderful discounts...etc. Needless to say he said they could beat the competitor's pricing. He also said Mercer Carpet wasn't quoting us for the correct amount of sq. yards. Of course Empires being much more than then competitors. Not only was Empire able to "match" but they were able to "beat" the competitor's price by $100.00. Everything sounded good...Until we started writing out the contract...

The salesman "Paul Sherlock, from Empire" said that because of the low cost he proposed, he now would be charged a kick back. So if we could write a check out to him for $275.00 we would then be charged the balance the day the carpet was installed. My husband and I actually thought that he was a contractor for Empire, when in fact he is actually an employee for Empire. So we didnt think too much of it. We then looked at our contract for Empire and it made no mention of our $275.00 check. I checked with our bank and this gentleman indeed signed the check and had it deposited into his direct account.

After making Empire aware that they have a salesman who is ripping them off and the customer off, we were told they did a thorough investigation and despite the cancelled check(showing the deposit), the contract from Empire (w/out the deposit included) and our credit card receipt(showing full payment), Empire doesnt seem to think that there is a problem and plans on doing nothing about it. I will get my $275.00 back!

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bricknbrak
Vista, US
Mar 03, 2011 10:30 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I'm so embarrassed to say I worked for this company. Everything that is said about there business practices is true. They say that they sale value and quality, the carpet they sale for the most part is low in. The sales people are taught to get to most for each job sold, and if they don't they hear about it at there next sales meeting and won't get as many leads until they bring there numbers up. They make you make phony call during the appointment to make it look like your getting a better deal from the manger. It's all so unethical, I glad to say I am no longer with this shady company.

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Empire Today laminate floor

I had laminate floor installed in living and hallway 2 years ago, I called them because the floor is lifting in the living room, they send a inspector from a difference company to check the floor, the inspector with his Wagner meter showed we have moisture (excessive Moisture), the floor is swollen and peaked seams and cupping and he writes its caused by excessive moisture and he also says we should be using a humidity controls in the residence to maintain the moisture, We were never told to use any kind of devise for the floor, its also said in the report this is result of manufacturing defects or installation deficiencies or it can be from having concrete subfloor, I called Empire Carpets on 8/17/09 I left message and a lady name Helen called back and said someone from Empire Carpet would call back on 8/20/09, They had Linda from CS called and she said there's nothing they could do because there is moisture on the floor and that I waited a year before I called them and because they have installed floor in other house by the Beach and they have no problems they are not going to fix the problems, I told her I wanted to speak to someone higher then her someone in management and she said this is what they told her to offer me, because I would have to paid to have this fixed, management offer to take half off the price, again they don't want to take responability for what they, they are crooks and something should be done about them, It seems that there should be some kind of recourse against companies like this.

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Northlake, US
Sep 21, 2009 4:18 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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7:54 pm EDT
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Empire Today rip off company

I had signed up with Empire Carpets to re-carpet my entire house. I had paid them around $8000. I had no problem with the guy who was involved in making the deal I mean the sales person and that was the only good part about it. The people who were installing the carpet were a pain in the neck. We had to make almost a dozen calls to Empire customer service in order to get them to install the carpeting. They did a very rough and terrible job. They whittled several baseboards as well as granite tiling. When I told them about the damage they caused they said that they had nothing to do with it was like that only. Not even four months have passed and the carpeting is wearing off. It is in a terrible state my little daughter has fallen down and hurt her self several times because of the carpet. The carpeting was supposed to be wear resistant. They are terrible please do not use their service you will be ripped off and I can say that through experience.

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Company Response
Northlake, US
Aug 25, 2009 3:12 pm EDT

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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8:16 pm EDT
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Empire Today terrible experience

I called for an appointment and the woman who came out spent more time telling me about her failing marriage and texting the man she might cheat on her husband with than telling me about the product. I should have taken the hint there, but I wanted carpet and so I signed up only to think later about how I had to ask her about discounts (which she would not have offered if I didn't ask). I looked on the cancellation form for the protocol to cancel the order and followed the instructions. A week later they called to confirm install. I said I had cancelled and the rude woman put me through to the cancellation department. I waited 10 minutes before I hung up to save cell phone minutes. I would call the next day to make sure I would get my deposit back that they cashed even though I had cancelled. When I finally spoke to the cancellation department (after waiting and waiting... I can only assume they have to deal with A LOT of cancellations) and he said, "If price is your problem than I'll take it down a few hundred dollars." To that I replied that the project should have been priced fairly to begin with and that it is unethical to offer a discount only after I tried to cancel.

So he put me on hold and after a few minuted came back with a confirmation number. Think the story ends? NOPE! The installer called the next day to let me know he'd be at my house in an hour. I apologized that no one had informed him of my cancellation to which he replied, "It happens all of the time." I wonder if I'll ever get my money back.

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Valerie
Valerie
, US
Oct 22, 2008 12:19 pm EDT

I purchased carpet from Empire today, they installed the wrong color but would not replace it for the right color. They said I had to purchase a new roll of carpet at there price, which I already purchase carpet for over $5, 000. They would not make up for there salesman wrong doings. It was all the consumers problem. They hurt the small people in this world, that does not much money to replace anything. If they were a stand up company for their product, they should go out of their way to help with the mistakes they made. Well all the complains they should be out of business. Do not purchase anything from this company.

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Romulan112
Winsted, US
Jan 29, 2012 6:35 am EST

Obviously, U must work for Empire. trying to add positives to the board.

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saintth
Charlotte, US
Jun 28, 2010 9:25 pm EDT

I have bought from Empire and was amazed how they could install the next day. Lowes and Home Depot both quoted me 3-4 weeks for installation. The installation was finished the next day and the quote I received from Empire was the same as Home Depot and beat Lowes by $200.00. My experience was very good and we are very happy. They are always instances where an experience goes wrong. A company the size of Empire doesn't get an A+ BBB rating for doing bad business for 50-years. Sorry but I have had way worse experiences with Home Depot.

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Company Response
Northlake, US
Jul 16, 2009 5:30 pm EDT

Thank you for bringing your experience to our attention. We apologize for any inconvenience, and our team would like to work with you to explore a resolution. Please contact us at webcustomerservice@empiretoday.com so that we may be able to assist. You can also visit our online customer center at http://www.empiretoday.com/Customer-Service.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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Jerry Gardner
,
Oct 29, 2008 2:30 pm EDT

When purchasing any home improvement product for your home you must obtain a copy of the written
contract which should specify the product brand name, style name or stock number and color if
applicable. If the product installed if different the vendor is responsible, not you.
Visit the clerk at your local court house and find out the maximum dollar limit on a small claims
action. It only costs about $35 to file a small claims action against a vendor and the courts are
friendly towards people who have been treated unfairly.

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7:41 pm EDT
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Empire Today sleazy sales tactics

I called Empire Today and had a sales representative come for a free carpet installation estimate. He was an extremely fast talker and fit the stereotypical salesman persona:fast talking, fairly slick, etc. He quickly began showing me samples, and made an obvious push toward the more expensive carpet, and nonchalantly dismissed the "inferior" products. After measuring, he gave me an initial quote of $4, 300 for everything. I balked at his offer, as the space was an unfurnished 950 square foot space upstairs. After making some fake phone calls to his "manager, " he gave me another price for $2, 200! Are you kidding me! How can there be such a huge price disparity?! I soon realized this salesman was playing games and I did not want any part of it. I asked him for an itemized breakdown of their cost and labor charges, and he said "we don't do our billing that way, " which seemed extremely odd. He then tried to pressure me by telling me it costs his company $500 to come to my house and that he will not come back; nor can I keep his estimate and call him back once I feel more comfortable. His take it or leave it stance seemed very unprofessional. I ended up going with a small Mom & Pop Carpet Store near my house, which offered me better carpet, thicker padding, and most importantly, a better price. Don't call Empire Today!

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Company Response
Northlake, US
Aug 25, 2009 3:15 pm EDT

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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rowdy8888
, US
Aug 11, 2009 5:19 pm EDT

Yes you finally came to your senses & bought from a MOM & POP -------- EMPIRE is not 4 the little home owner they are for the "sales"... ie numbers...

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Empire Today lousey work-workman theft

EMPIRE INSTALLERS STOLE PRESCRIBED MEDICINE FROM MY MEDICNE CHEST. STOLE CREDIT CARDS FROM MY WIFES PURSE, CHARGING OVER $200 IN GOODS BEFORE I COULD CANCEL IT. I MADE A FULL POLICE REPORT.
MY CARPET BEGAN TO BUCKLE DUE TO POOR WORKMANSHIP, WHEN I NOTIFIED EMPIRE OF THESE PROBLEMS AND PRESENTED PROOF(VIA THE POLICE REPORT AND PHOTOS), EMPIRE STATED THAT THEY FIRED THOSE MEN. THEY THEN WASHED THEIR HANDS OF THE WHOLE MATTER. ---EMPIRE IS NOT A FIRM TO BUY ANYTHING FROM!

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Company Response
Northlake, US
Aug 25, 2009 3:22 pm EDT

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

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5:07 am EDT
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Empire Today terrible work — workman theft

EMPIRE INSTALLERS RUSHED THROUGH MY JOB TO LEACVE EARLY ON A SAT. AFTERNOON. THEY ENDED UP STEALING PRESCRIBED MEDICATION FROM MY MEDICINE CHEST AND CREDIT CARDS FROM MY WIFES PURSE, CHARGING OVER $200 WORTH OF GOODS BEFORE I COULD CANCEL IT. I MADE A FULL POLICE REPORT.
THE CARPET ENDED UP BUCKELING DUE TO POOR STRETCHING AND TACKING DOWN OF CARPET. WHEN I MADE EMPIRE AWARE OF THIS WHOLE FIASCO, THEY HUNG UP ON ME. EMPIRE IS THE WORST.

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Company Response
Northlake, US
Aug 25, 2009 3:23 pm EDT

Empire Today is currently researching your concerns. We always want to ensure that you have the best possible experience, and a customer care team member will contact you directly within one business day to work toward a resolution. Thank you for sharing your experience with us.

Sincerely,
Consumer Advocate Team
Empire Today, LLC

Empire Today In-depth Review

Overview: Empire Today is a well-established company that offers a wide range of flooring options and services. With a rich history and background in the industry, they have become a trusted name in the market.

Product/Service Offerings: Empire Today provides an extensive selection of flooring options, including carpet, hardwood, laminate, vinyl, and tile. They also offer additional services such as installation, repairs, and maintenance, ensuring a comprehensive solution for all flooring needs.

Quality and Durability: Empire Today's products are known for their high quality and durability. Customer reviews and ratings consistently praise the longevity and performance of their flooring materials. In comparison to competitors, Empire Today stands out for its exceptional product quality.

Pricing and Value for Money: Empire Today's pricing structure is competitive and affordable. When compared to industry standards and competitors' prices, they offer great value for money. Customers can expect to receive top-notch products and services without breaking the bank.

Customer Service: Empire Today excels in providing excellent customer service. Their support channels, including phone, email, and live chat, are readily available and responsive. They handle inquiries, complaints, and after-sales support efficiently, ensuring a positive customer experience.

Installation Process: The installation process provided by Empire Today is highly efficient and professional. Their installation team is known for their expertise and attention to detail. Measurements are accurate, and timelines are adhered to, ensuring a smooth and hassle-free experience for customers.

Reputation and Trustworthiness: Empire Today has built a strong reputation in the industry. They are known for their trustworthiness and reliability, as evidenced by positive customer feedback, online reviews, and ratings. Customers can trust Empire Today to deliver on their promises.

Warranty and Guarantees: Empire Today offers comprehensive warranty and guarantee policies. Their warranties provide coverage for a specified duration, and customers have reported positive experiences with warranty claims and support. Empire Today stands behind their products and ensures customer satisfaction.

Sustainability and Environmental Impact: Empire Today demonstrates a commitment to sustainability and environmental responsibility. They use eco-friendly materials and practices, contributing to a greener future. Certifications or partnerships related to sustainability initiatives further highlight their dedication to the environment.

Online Experience: Empire Today's website offers a user-friendly experience. It is easy to navigate, with efficient search capabilities. Customers can also access online tools and resources, such as room visualizers and flooring calculators, to make informed decisions about their flooring choices.

Overall Satisfaction: Customers are highly satisfied with Empire Today's products and services. In comparison to competitors, Empire Today consistently receives positive feedback and ratings. Based on their exceptional offerings and customer-centric approach, Empire Today comes highly recommended.

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