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[Resolved] Empire Carpet / services not as promised

1 MO, United States Review updated:

Salesman came to our home. Sold the product to us. When they came to install it was not as promised. When we questioned it they said the salesman was an independent contractor and it was not their problem he has misrepresented the carpet. They left with our old carpet torn out and tack strips on the floor. We had to hire another company at a must higher price and wait for carpet to come in. Filed a complaint with the better business bureau but nothing was done. We did discover that they advertise locally but are not even a based in Kansas City.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Empire Today Customer Care's Response, May 27, 2014

    Hi Amelia, it’s disappointing that the product did not meet your expectations and that the installation was not completed as initially scheduled. We understand that we’ve been in contact with you about this issue and that the order has been cancelled and the refund processed. If you would like to discuss the situation in more detail, please contact us at 888-588-2315 x4195 or Thank you. Jeanette Ramey, National Customer Service Manager

  • Empire Today Customer Care's Response, May 27, 2014

    Hi Karen, we’re disappointed to learn of the issues that occurred with your installation, and we would like to know more about the situation. We would like to confirm that everything is being completed to your satisfaction, but we cannot locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to Thank you. Jeanette Ramey, National Customer Service Manager

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  • Ka
      19th of May, 2014
    0 Votes

    This was the worst company I have ever done business with! Did not bring enough material to finish the job rescheduled 3 times still no call and no show!!! This company should not be in business!!! Very unprofessional!

  • Se
      23rd of May, 2014
    0 Votes

    I have never ever been so disappointed at a company... We purchased hardwood flooring 2 weeks ago, they were supposed install it on a Thursday, Friday and Saturday. On the Thursday the installers arrive at 11am with defective wood. The manager "Rex " was called he was an ###. He tried to tell us that the wood had a rustic texture and that was what we ordered. I told him that I was not stupid and that the wood was defective and would not let it be installed. He did not care what measures we had gone through in the past 2 weeks trying to get ready for this install and lost 2 days off work.
    We returned the flooring and ordered a different wood to be delivered on Friday we get a call at Friday that the wood that we ordered the day before -was out of stock . Disappointed is an understatement !!! We are sitting here with our house all packed up and ready for the installation and EMPIRE could not produce. Of course, they are trying to sell us a different product that is more expensive, not on their sale ( 50/50/50)... They are a rip off company, they do not care about their customers, and they only try to reel you in give you a price then try to sale you something totally different then what you ordered. NEVER AGAIN!!!
    Oh to make matter worse, the cannot refund my money for 7-10 business days.
    The only person that was professional and on time and sold us what he thought the company could produce was Mike.
    San Antonio watch out for these scammers especially Rex

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