In October of 2006 we purchased carpet in 2 rooms and it had a 5 year warranty. In May 2008 we noticed that our carpet started to look worn down and started to come apart in the traffic areas. We called empire and they sent out a inpection company. They came out and said it was normal wear and tear. We feel that our carpet should not look like that after being only 2 years old. It is getting really worse. It looks like its 20 years old not 2 years old. The salesperson who sold us the carpet said it would never look worn. I would never trust anyone from empire ever again. They have terrible sales people and customer service.