I had scheduled a "free in-home estimate" on Thursday, October 4, 2007 between 5-7pm at a home in which I do not live. I was there from 5-7pm. At 7pm I called Empire and asked where the salesman was. The woman answering the phone says she'll call him.
She comes back and says she had to leave a message, but she sees "in the system" that he had come but no one was home. When I tell her this is not the case and explain that there have been people at the house all day and that I have been there between 5 and 7pm, she calls him again.
This time she gets him on the phone. She says he told her that he did go to the house and talked to someone (!!!) but they said the homeowner was not there. I proceed to tell her that this is a blatant lie and request to talk to the salesman's supervisor. She says they are all gone, but she'll send an email. I've not heard from them yet. I reschedule for Saturday.
Saturday, Nathan comes out. He measures, shows me his products and quotes me $6300. 00 I tell him I have another company coming that afternoon. He gets huffy and says "We're not an estimate company, obviously you're not ready to make a decision." Really? Any sales company is an estimate company because you must give the estimate before you can get the sale!!! I tell him this is not the case, but that I needed more than one quote to make my decision.
He asks about the price, which I felt was about $2k more than it should be. He asks if he can do it for $5k, could we do it for Monday OR Tuesday? I tell him to call me on Monday after 5pm and I'll let him know of my decision. He agrees.
Monday he calls, I ask if he can do it for $4k. He becomes incredulous and says there is no way he can put a product "of this quality" into my home for this amount, then proceeds to say that he assumes I got a quote from another company for that amount (I had not, the other company rescheduled) and that they would not provide as good of a product, etc. I don't comment. He says "We'll split the difference and we'll do it for $6000". I'm sorry, how is the difference between $4k and $6k $300? I ask him what happened to doing it for $5k on Monday or Tuesday and he says, "Oh, well, that was Saturday and we had to do it today AND Tuesday." When I say that's not what he said on Saturday, he argues that it was a misunderstanding. He agrees to "call his boss" and see if we can do it for $5500.
The other company comes, with a product of equal quality, and the salesman is very nice, not rude at all. He quotes me $4100 with a better pad than Empire and also offers to take the extra carpet I had in my home out with the existing carpet.
I don't know how being abrasive and rude is ever a good sales technique. This guy acted as if I was putting him out, and as if he was doing ME a favor. I thought companies were out to make money by selling their product, and salesmen were out to make a commission by selling. Insulting a customer is not a way to sell anything, and I'm happy to give my money to someone else.