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Emirates / tarmac lengthy delays

Brisbane, Queensland, Australia

Daughter experienced total lack of what us aviation recommend re lengthy tarmac delays in dubai and emirates have criteria listed on their site as to how they deal with it and look after passengers. Not so, no delivery of care or duty of care. Just imagine being stuck on a plane, no explanation, no water, no food, no exit, no phone, stinking heat and for hours on end. World health organisations with refugees are not allowed to deprive them of water/food and fresh air. She felt like a hostage, and health issues not considered re deep vein thrombosis risk etc (The list is endless). That was just the start. Flight london 26/2/2012 to brisbane. We emailed, token generic reply stating we would hear from them in one day that was 27 feb 2012. No reply, so I phoned +[protected] spoke to... For 40minutes on my mobile to them. Promise of phone back, no call received. Phoned tonight 30/4/2012, told to email. I explained it is not working. I was denied an actual address to register a letter to them. Emirate staff member hung up on me after telling me email was the only way. On her return to london with emirates 19/3/2012 from brisbane, problem arose re excess baggage, resolved at check-in, went down escalator to be stopped by random staff member and told to return to check-in. Dispute amongst emirates staff re hand luggage originally accepted after baggage check-in. Then they charged her a$500. She attempted to ask for explanation as her suitcase had gone through and she was left in dilemna as I had left (0200 hrs). One female staff member could be described as stalking her around to make sure she didn't get through. How ridiculous, check-in had been accepted at first point. As her mother I am furious more about the delay and trauma it left her in with flight in and delay in dubai. Then staff taking advantage of her once she was on her own. Hard to believe she actually paid to be kept nothing short of hostage, despite what emirates state re contingency plan. I will continue with this till I inform every authority I can. Her treatment was nothing short of inhumane and I am told to write another email, be hung up on... No way. I will endeavour whatever it takes to get service and explanation. When I find the correct address/solicitor/authority... I will let you all know. Now you decide carefully before choosing airline (Emirates) that manage to pop up first on search engine when on the internet. I may work on that too.

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