SUBMIT A COMPLAINT

Emirates Group / Emirates.com / no show - booking ref jk65k6

Riyadh, Saudi Arabia

On 8 June 2017 I was booked / ticketed to fly on Emirates flight EK816 @ 3.55am from Riyadh to Dubai to Christchurch (NZ).

Due to a visa exit issue, I was not allowed through Saudi immigration and requested to go back to Emirates check in counter to cancel tickets and collected my checked in luggage. Which I did.

On 8 June'17, I rebooked my tickets over the phone with Emirates customer service call centre. They advised me that on Emirates airline booking system I am listed as a 'no show'. This has resulted in increased costs of re booking flights.

Also, I have spent > 2 hours over the past week on the phone trying to change / book flights. Key issue, the ticketing cost calculator not working or able to get access to fighting booking system due to it not working. It appears to have constant issues with it.

The call centre travel agents have been good to deal with.

Pa
Jun 11, 2017

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