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Emirates Group / Emirates.com / loss due to late arrival of jet blue airline from detroit to boston on 25th sept 18

1 DUBAI, United Arab Emirates

Dear sir,

This is to inform you that I DILIP KUMAR SUR sky ward no [protected] was flying to DETROIT to Dubai on 25 September 18
I was flying Detroit to Dubai via BOSTON on 25th September 18 as below

Detroit to Boston by JET BLUE air line flight no 1336 and Boston to Dubai by Emirates air line on 25th September 18
Due to late arrival of Jet blue airline at BOSTON airport we 35 passengers missed Emirates flight no EK 0238 We arrived Boston at 11.35 PM
We all went to Jet blue ticket counter They asked us that they can book in next day flight on 26th September 18 I agreed and asked to book in next flight of emirates for Dubai
JET BLUE AIRLINE provided Passenger Itinerary and NBR no [protected] LXCEZH
FF
They did not provide any hotel accommodation at Boston so I was forced stay in airport which was not possible for me so I have book hotel myself with my expense
next day afternoon I called Emirates office in Boston and asked about my confirmation of ticket by providing all details. They informed me that no confirmation of my seat in EK 0238 on 26 th Sept.18 Also advised to go to JET BLUE AIRLINE and asked for confirmation
I left hotel with tension ( Which is not good for me at this age 72 years )and went to Jet Blue airline counter at terminal C in BOSTON at 3PM on 26th Sept18
They informed that there is no seat available in this flight I panicked and ask that I have to go Dubai because I have another flight on 28th early morning flight at 2 Am from Dubai to Calcutta for very urgent meeting at Calcutta and next day ie on 29th Sept 18 I suppose fly BHUTAN for another meeting on 30th Sept. 18 I showed them my all onward journey tickets .
They asked me that we can only accommodate in LUFTHANSA air line BOSTON to
FRANKFURT Dubai I accepted their proposal and they gave fresh passenger itinerary no NBR [protected] I asked about my two checked in luggage They informed that you will get at DUBAI So I left counter and went LUFTHANSA checked in counter at terminal E Counter open at 6 PM and i got seat boarded in flight
Reached Dubai airport at 10.36 PM TERMINAL 1 on 27th Sept 18 & went to collect my luggage belt no 5 but my checked in luggage was missing .
I lodged complain and at Terminal 1 Dubai airport property irregularity report ( PIR number is A/ LH 65904
finally This evening 29th Sept.18 at 5.10 pm Danata people delivered my luggage
Please note Due to non availability my checked in luggage on time so I could not able take my next flight to KOLKATA ( CCU) flight no EK 570 on 27th September and from KOLKATA to BHUTAN on 29th 9 AM by Air ASIA CCU to IXB (Bagdogra)
It is very big loss to me and for my business. I lost lots of money in this journey not only that i was passing through a mental tension which your JET BLUR AIRLINE and EMIRATES AIRLINE gave.
Please note i have all documents with me to prove above said
This all happened due to Emirates air line & JET BLUE AIRLINE
Now please inform How EMIRATES AIRLINE going to compensate my huge losses.
Your early reply on above will be highly appreciated
Thanks

DILIP KUMAR SUR
EK [protected]

  • Updated by Dilip SUR, Sep 29, 2018

    waiting for reply

  • Updated by Dilip SUR, Sep 29, 2018

    re sending above complain

Di
Sep 29, 2018

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