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Emirates / theft in checked-in baggage

1 India Review updated:

I am most disappointed and disgruntled traveler, who has very recently traveled from New York to Delhi via Mumbai. I am giving hereunder, the details of my missing bag, which is truly horrifying.

Please believe, all the details are absolutely factual and honest, and I am writing all this with a trust that you will do something to get back the faith in your airlines.

I checked-in 2 baggages at Richmond in Delta airlines on 19-October as per the below itinerary.
19-October (Delta airlines – DL 6346): From Richmond, VA, USA to New York, JFK
19-October (Emirates airlines – EK 202): From New York JFK to Dubai
20-October (Emirates airlines – EK 512): From Dubai to New Delhi, India

I missed my flight from JFK to Dubai due to a delay in arrival of Delta flight from Richmond. Emirates re-routed me as per the below itinerary.
20-October (Air India – AI 140): From New York JFK to Mumbai, India
22-October (Jet Airways – 9W 331): From Mumbai to New Delhi

At JFK airport, I got transferred the already checked-in two baggages to Air India flight (AI 140) while checking-in. On arriving at Mumbai, I received only one bag with tag number AI102248. Surprisingly the other bag with tag number AI102249 was missing, though both were booked at the same time.

I lodged the complaint at Mumbai International airport at Air India airlines with following details:
File reference: BOMAI71376/21OCT07/1750GMT
Ticket Number: ETKT-176 [protected]

I was assured that the same would be delivered to my residence at Patiala in next 2- 3 days through courier. I landed at New Delhi on 21-October; vide Jet Airlines flight 9W-331.

Since 21-October onwards, I had been frantically chasing with Air India Office at New Delhi on telephone nos: [protected] / [protected] and talking to Harminder about the status of my bag. Nevertheless the bag was traced, and was lying at Air India, New Delhi and earnestly requested Air India personnel for sending the same through courier, but with no result. After helpless chase, I authorized a person, and sent the fax for delivering the same to him on 27-October. With all the agony for delivering the bag, this bag was ultimately was delivered to the person.

At this stage I would like to tell all my clothes and other usable items were in this bag, and consequently I had to buy many garments for the intervening period.

On 28-October I arranged a taxi for collecting the same, which I collected from the person to whom I had authorized. On reaching my place Patiala and opening the bag, I was totally taken aback and hurt, when I found half of my bag empty. I personally cut yellow strips of seal of “Emirates”, from the bag. Three cut Emirates seal bear the number – 0967694, 0957871 and 0957880. The cut plastic seal strips are lying with me. The bag was bearing tag number EK 706707. I also found that the TSA lock had been opened at the airlines, as indicated by the red mark.

I once again emphasize all these details are totally true, if you want to believe your customer.

Total expenses for stolen items + amount I spent to get the bag back amounted to Rs.33,000/-

The cost of these items is approximate and taken on the lower side. Most of the items were used.

I was coming to my home to spend Diwali festival with my family, and had bought these small gifts for my sister and my parents, for which I am emotionally deprived. You will realize all these items carried immense value to me, and some at your end or at the customs end has taken away.

It was totally unbelievable, that your people can go to such a low level, for stealing such petty things. You would agree that this is a theft. My faith in your airlines is totally shattered, I am not going to travel in future in your airlines, which I am going to propagate to all my friends, relatives and colleagues. I feel ashamed to tell that all this happened in your airlines.

You can imagine the mental torture I underwent all these days and more so when I found that these items have been stolen at your end. With all the details given above I hope you will be able retrace the whole situation

With all the above details given I would like to get the complete compensation.

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Comments

  • Di
      15th of Nov, 2014
    0 Votes

    Hi
    I have had a similar experience, my whole luggage was lost from emirates at Mumbai airport and I strongly suspect the guys at the check in desk took the bag - I never saw him put a label on the bag or moving it down the conveyor belt. Emirates are apparently 'trying to trace the bag' but have not taken anything I have said seriously. There is not even any human response to it. You are lucky you at least finally got your bag back, mine contained all the christmas presents I had bought for my family, as well as many other personal items.

    I can't believe that this could happen at a large international airport. Really not happy.

    Diana Liyanage

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