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Emirates Airlines Supervisor (Tehran - Ikia) / misanagment

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The supervisor in the airport (ika) prevented me from boarding because of the excuse that my visa situation in changi airporti is not clear. I showed her the letter of singapore's foreign affaires ministry which clearly said that my visa is ok and will be handed in singapore. She did not listen a word and was not act as it was expected from an ek officer!
Considering the fact that I missed my training course in singapore because of this attitude from her and will not have the chance of attending there (it has been planned since 4 months ago) , that will be a great unbearable incident. I lost the flight and the course and have to face the refund.
Is there anyone who investigates on?
Flight no. 0972 q 25 jul ikadxb 11:40

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Emirates Group / Emirates.com Logo Emirates Group / Emirates.com
Customer Care Service
PO Box 686
United Arab Emirates
+371 8000 4464
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