SUBMIT A COMPLAINT

Emirates Airlines / non issuing of boarding pass

To
The officer,
Emirates air lines
Dear sir,
This is a. K. Jeelani badshaw. I would like to bring to your kind notice that I and my family members totally of 6 members were supposed to travel to muscat on 25th of april 2012 by emirates airlines flight number e547, booking reference gvakmw and ticket no1762142494881 to 885 and [protected]. I went to airport by 8.30 pm a little late, due to unavoidable delay because of traffic congestion as metro rail works are going on. My flight was scheduled at 9.45 pm. Before that I checked in online and I got all the seats allotted. But unfortunately the crew in boarding counter refused to issue me and my family the boarding pass. She was telling that she could not issue the boarding pass, because time is over and we are six members. She also told if we are 1 or 2 she could have managed, but for 6 tickets she can’t issue, in spite of standing and requesting her she did not oblige. After standing there and requesting for 27 minutes finally a phone number was written on emirates online check-in receipt (Copy enclosed) to contact for further enquiry. To my surprise the persons who were standing there by my side were allotted seats one by one and I was watching all these. Because of this I suffered lot of mental tension and I had one important function there on 27th april which I have missed now. This is a total loss to me. All the food stuff which I carried was also got spoiled and it is a great loss to me. I have to put one week extra leave in my present company at loss of pay since I have to reschedule my trip a week later because no tickets are available before that. Conveyance charges from to and fro from my residence are also another loss to me. For rescheduling the tickets I have to spent lot of money. For all these I have to spend more than 25, 000. Moreover, I suffered lot of physical and mental tension. Being a heart patient I suffered a lot. She could have considered my request and could have helped me as senior citizen. I request the concern authorities to take necessary action and do the needful for me and compensate my losses. Being a multinational air craft company, I hope my request will be considered at an earliest.
With regards,
Yours truly,
(A. K. Jeelani badshaw)

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