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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Emirates reviews & complaints

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7:52 pm EST
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Emirates inability to follow up on complaint

Since my original e-mail to the "complaints department of emirates airlines in Sept '09 I have not been told of any results of their "looking into it" process. I gather their efforts are just a smoke screen for which they need to be admonished and highlights their approach to customer service which may well be mirrored by others in their industry. I suspect that their legal advisers have effectively gagged them.
See complaint below:
Dear sir/madam, I would like to offer the following comments following my recent flights with Emirates (Aug/Sept).

1. Why don't you have a "contact us" function on your web page . The lack of the same seems to indicate a lack of desire to deal with your customers for a broad range of issues and is hardly "Best Practice".

2.What is the point of going through the e-ticket process and reserving a flight and seat when you appear at CDG (Paris ) and are given a totally different seat at the back of the plane!
eg. Flight 076 to Dubai on 2/9/09 with confirmed seat 24C and was given 47K! I still have the doc's for this too!
On board I noted my seat (24C) occupied by a younger traveller. I also found it curious that while I was jammed against the curved fuselage there were a number of rows where people were stretched across.
The actual boarding of the aircraft was the worst that I have seen in some years and the word "chaotic" comes to mind.
The staff at CDG while "looking the part" are not up to par when compared to elsewhere!
Your "in flight" crew who were in general very good for all of my flights.
I would also compliment your Dubai staff for the boarding of the onward flight EK418 - very professional and a gleaming example for your CDG people.

3. I waited for several hours at CDG terminal 2C and there was no mention of the flight 076 on 2/9/09 on the overhead screens in that section of the terminal (departures). I only happened to find the queue after venturing further down the terminal and asking at the Information desk. The Emirates "presence" at CDG needs to be a little more prominent!

4. Why was I quizzed on my visa status in Thailand when I carry a current valid Australian visa and if need be can get a visa on arrival. PS. I currently hold an OA visa and had a valid re-entry stamp !
The staff (yours?) are blindly interpreting the visa requirements for other countries and appear to have rudimentary knowledge of the same - not surprisingly!
They seem not to know the extension rules (and that is not surprising either).
I am not alone as I spoke to another Australian traveller who also expressed his concern about the ignorance of the counter staff with regard to this issue.

Despite these points and the delays in Paris and yes with a new 777 in Dubai I would still fly with your airline. I just hope your attention to detail does not lapse as it has done with other of your competitors ie. don't rest on your laurels!

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airin
, DE
Nov 15, 2010 3:35 pm EST

Yes, i have spent days to find a way to contact them or to get connected to someone who has power to fix the mess they did. But all i got is those "call service center", with no clue about service at all.
So, thats how they block complains, no name, no one to be contacted, no one responsible for anything..

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9:39 pm EST
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Emirates damaged baggage

I am so frustrated with attempting to find a contact email or number with in emirates airline. On december 30th I flew from canada to heathrow uk and then boarded a emirates airline flgt#ek2 from london to dubai. Upon arrival in dubia my luggage was not located so a tracer (File reference#dxbek38752) was put on the bag. It was located with emirates still in london heathrow and would be delivered the next day. Unfortunately I was due to leave dubia at 06:30 for kabul so I would not be able to claim the bag in dubia. Emirates customer service at the airport told me they would forward it to kabul on the next available flight which they did but when the bag was claimed at the airport, it was in a emirates plastic bag. The top snap had been opened and not broken and the good majority of the contents was out loose in the plastic bag.
I could not check the contents of the items at the airport so I return to my place of residence and there I discovered that items were missing. There is no great value to the item as they were gifts that have sentimental value to them more than anything else. I would very much appreciate getting these items back as they can not be replaced.
Items missing,

A dark brown and green leather bathroom bag

A browny/green zipper type sweater with leather patches on the elbows

Two pairs of hand made cashmir type socks

Again there is little value to these items to anyone else but to me they all hold very high sentamental value and I would appreciate them returned.

David c. Leggett
Kabul mil base
Kabul. Mobile# [protected] / [protected]

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isabella aujo
Belfast City, GB
Dec 30, 2010 12:10 pm EST
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i have also realised that this is a common practice with emirates i travelled from london to entebbe uganda on the 2nd of december 2010. i was with my husband and child. upon reaching uganda we realised that one of our 3 suitcases had been offloaded off the plane to create room for the passengers boarding from dubai as this was a connection flight. so we were advised to come pick up the suitcases the next day from entebbe airport unfortunately the emirates agents in entebbe were so rude and unhelpful, however 3 days laters i got back my suitcase. besides my suitcase my baby's travel system had been dismantled and some parts missing. we got it wrapped in an emirates plastic bag, however the hood to the buggie had been plucked off and lost. on our way back to heathrow i lodged a complaint and left the complaint sheet with the cabin crew. its been 2weeks now and i have not heard from emirates yet.
that just goes on to show that they dont care what their passengers go through. i have vowed that next time i am to travel it definately will never be with emirates again.

isabella aujo
aujbella@yahoo.co.uk

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6:08 pm EST
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Emirates behaviour of ground staff of emirates airlne at karachi airport

9 jan 2010

To the manager
Complaint department
Emirates airline
Dubai, united arab emirates

Dear sir/madame,

I would like to draw your attention towards the emirates airline staff at karachi airport, I booked an online ticket for my wife 1 child and 1 infant from karachi to dubai on for 8-1-2010 at flight no, ek603, I made an online reservation by using credit card and unfortunately she dont have the credit card at that time and she explained to the staff there that the credit card is at dubai but they refused to give her the boarding pass and she explained to the staff members thatmy husband will fax you the credit card and you already took the money and booking was confirmed but they refused only because of origional.

I tried to talk to your staff but they refused to help us in this situation, I faxed the same card to the emirates office at karachi airport but again they want to see the origional and at that time it was too late to go back to hyderabad.

I accept that it is our mistake but is there any kind of humanity that a woman with the childerns and they paid already the ticket I checked my credit card the money is already taken by emirates airline and its not the first time that she was travelled with emirates and still they are not allowed to travel only because they dont have origionalcredit card and she suffred too much with a child and one infant and that time they are unable to go back I called the helpline of emirates here in dubai but still they are unable to help us at that time as I already faxed the copy of credit card to fax no. [protected] in karachi airport and the most terrible thing is the behaviour of staff they closed the counter without giving any notice to her and the childerns and it was late night and no body wants to listen to her.

I want to know when we paid and we booked and I made an online check in and if for any reason we dont have credit card or may be its lost on the same day when we have to travel then we are not allowed to travel and if we make the cancellation we have to wait for 15 days for the refund and to follow a long procedure and ok it is accepted but what about the behaviour as she was asking to the staff what she can do at that time they said book again and she dont have that much cash but no they refused and she suffered all the time.

Kindly suggest us what we can do if we have this kind of situation

Regards

Mudassar ali
[protected]

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AirlineCustomerCareManager
AirlineCustomerCareManager
New York, US
Jan 11, 2010 7:56 pm EST

This is the result of extremely high levels of fraud with airline tickets... People steal credit card numbers and buy tickets online and resell them to unsuspecting passengers. The airline has no choice but to protect themselves as well as they can. It's unfortunate that this happened, and the airline should have informed you of their policy before the tickets were issued.

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6:15 am EST
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Emirates horrible flight

Emirates,

I am writing to you to place an official complaint about a flight from Johannesburg to Dubai on Saturday 2nd January 2010. Flight number was EK766. We had a very difficult flight back to Dubai and I am appalled, disgusted and upset in how emirates has handled the situation. Firstly let me explain exactly what has happened throughout our flight;-

Once we were in the air, for 2 hours there were NO refreshments handed out. For an hour I was trying to call someone to get me a glass of water, as I could not get up being in an isle seat and the person next to me was asleep. No one assisted me and 2 hours into our flight, food was handed out. Now as the stewardess gave me my food and I specifically asked her NOT to wake up my husband as he was fast asleep and as soon as we landed he was due to go to work. Not even 2 minutes later she woke him anyway and asked if he wanted food. Another 5 minutes went past and she again woke my husband up asking him to place his seat forwards as the person behind him was eating. I was so upset with the stewardess and I told her he had his DO NOT DISTURB sign up and not to wake him. She did not ask any other passenger to lift their seats and so I was appalled she had now woken up my husband twice during the flight when she was SPECIFICALLY asked NOT to. Also as my husband was in the isle seat every time she passed him with the trolley she would knock his seat and again wake him.

The second issue we had were our seats themselves. My husbands seat was broken and would not fully recline upright and his head rest was also broken. My armrest on my right was also broken and so I was unable to watch ANY entertainment throughout the entire flight. I advised the staff and they said there is nothing they could do and I should get some sleep. They were very rude, obnoxious and very arrogant when speaking with me or my husband.

The final issue we have encountered has been that one of our bags being left behind in Johannesburg. We went and made a report once in Dubai about our bag not turning up. We landed in dubai at 10:00am and I was told that I would be getting a call in 2 hours to get an update on the bag. I waited till 2pm and still had not heard anything so I had to call the baggage handlers. They then advised me that the bag was on its way back to Dubai and the bag will be dropped off between 8am and 8:30am the next morning. 8:30am arrived this morning and by 9:30am I still had no bag and no follow up call. I again called back and they then advised me the bag would be with me in the evening. I advised the baggage handler that I had taken the morning off work to wait for my bag and now I'm being told it will be delivered in the evening. Then after a conversation with your baggage people they advised the bag would be delivered by 10am. I waited till 10:30am and still nothing. I AGAIN called back and was told there had been a mistake in the morning and now my bag would be delivered in the afternoon... It is now 1pm and I am still waiting for my bag and still NO ONE from emirates has called to keep me updated and I haven't even had an apology for the hassle this has caused me.

I can understand a few problems happening on a flight but the issues we have had have been unacceptable and I have lost a whole days wages due to emirates not being organised. We did not pay for such a bad experience on a emirates flight and I am extremely disappointed in how we have been treated and spoken to

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10:57 pm EST
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Emirates lost luggage

I am naureen naqvi, I travelled on business class of emirates airlines from lahore pakistan to lagos nigeria via dubai. My flight # was 623 on dec 28 from lahore - dubai and # 783 from dubai-lagos. From lagos airport, I was bound to take a domestic flight to abuja. As I came out of immigration at lagos, I waited till the last bag but my bag which had all my belongings did not arrive.
I filled up the form that local authorities gave me and since then waiting for the bag.
I am totally distressed because I have come here to work for united nations and supposed to live here for a year whereas I do nt have nothing with me except my carry on items.
Neither the airport authorities nor the airline is paying any attention. I am considering filing a case against the neglegence of emirates airlines. My cell phone in abuja is [protected].

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Emirates damaged luggage

I have traveled from new delhi to lagos (Via dubai) on the 4th of december 2009 flight number ek 531 and ek 781. I had checked in one baggage from delhi to lagos. It took nearly one hour to get my checked in baggage, on receipt of my baggage I found the number lock fitted on the baggage completely shattered and beyond repair. I showed the same to the emirates luggage handler, he asked me to go to the first floor office of emirates to lodge my complaint. I found that the elevator from ground floor to the first floor not operational, and the appropriate complaint could not be lodged.

I wish to bring this to the notice of the competent authorities so that I can be suitably compensated.

Rajinder singh dadial

Skywards no: ek [protected]

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Chandini
, NZ
Aug 02, 2009 8:26 pm EDT

Bringing back my grand daughters guitar from Melbourne to NZ on the 2nd August, I placed it in the fragile department with a fragile sticker on it. When I arrived in NZ it had been broken. They refuse any liability to it & refusing any compensation.

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Emirates complaint about lost luggage

Name: patel kokilaben vasantbhai
Date of travelling: december 07, 2009
From : ahmadabed to toronto, canada
Flight no: ek 0241
Seat no: 47 g

I booked wheelchair, due to health reason. While flight changing at dubai terminal, at that time the wheelchair attadent didn't delivery my hand bag. So, I was worried whole my journey from dubai to toronto, canada.

After reaching pearson international airport, canada, I verbally talked with emirates, air lines staff person (flight attadent) and he advised me to complain via internet, because we don't have regular office at pearson air port, canada.

Antisipating your favourable reply as soon as possible.

Yours faithfully,

Patel kokilaben vasantbhai

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AirlineCustomerCareManager
New York, US
Dec 17, 2009 4:47 pm EST

The person assisting with wheelchair transportation is not responsible for gathering personal belongings... I assume you took the bag with you when you exited the aircraft to go to the other flight. If not, did you tell the person assisting you that you had a bag on board that you needed?

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7:23 am EST
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Emirates excess luggage rip off complaint - & pound;175 for 5 kilos!!??

Re: flight 1 december 2009. Lgw & ndash; dxb & ndash; bne

I checked in online on november 30, and received a confirmation, at 18.22 that day to my email, including a pdf copy of my e-boarding pass.

Once & ldquo;dropping off” my luggage at the drop-off desk, I learned I was 5kgs over the 30kg limit, which I expected I was a couple of kilos over. I was then shocked to learn the excess luggage charge was & pound;35 (Thirty-five pounds) per kilo. & pound;35 x 5 = & pound;175 (One hundred and seventy-five pounds).

It is the most excessive and rip-off excess baggage fee I have ever encountered on my travels in my life!
And I was marched like a criminal to the payment desk, and even worse, the staff kept acting & ldquo;happy” about it and smiling, like they were receiving a tip. When I told them it was ridiculous, they told me & ldquo;i had to get treated like everyone else”. Wow & ndash; amazing customer service (Sarcasm intended).

However my main complaint is this:

Why wasn’t I informed of such a rip off and excessive excess luggage fee when I checked-in online? Online they didn’t even ask how many bags I had. If they had told me, I would’ve weighed my bags and not gone the 5kgs over.

My secondary complaint is this:

£35 per kilo is a rip off...

After this horrible and expensive experience, I will now go out of my way, to never fly with emirates again.

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Emirates verify this offer

This is rajini from india. I got the offer in emirates airline group terminal 2 departures hall
Manchester airport united kingdom post code m90 4qx. Please verify this offer early as possible.

Thanks & regards,

Rajini v

[protected]@gmail.com

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A.K.M. Khairul Alam
, BD
Mar 13, 2012 4:45 am EDT
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I got an appointment letter which contains the job reference: Job Ref: E.A.G/GFP/USA114-012 dated 13th March, 2012 from Emirates Airline Group, Terminal 2 Departures Hall, Manchester Airport, Post code M90 4QX, USA. The mail number is emirateairline@hotmail.com. The appointment letter provides the contact person which is given -
Barrister Email Contact Below.
56 Custer Avenue
EMAIL: morgansmith_12@live.com
CONTACT PERSON: DR.MORGAN SMITH
HEAD OF Work Scheme Card
The appointment letter was issued by TERRY JOHNSON, HR MANAGER.

Please verify the said information whether the all information are correct or fake and reply in the email address: khairul50@yahoo.com

A.K.M. Khairul Alam
+[protected]

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pradeep dube
, IN
Apr 02, 2010 11:29 am EDT
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hallo sir this is pradeep dube from india.i got email mentioniong the appointment letter from imrates plese check its authentication and provide me further information.

EMIRATES AIRLINE GROUP,
Terminal 2 Departures Hall
Manchester United Airport,
Post code M904QX, England,
United Kingdom

AIRLINE GROUP UK

JOB REF #: EAG-68/29674

ATTENTION: PRADEEP T.DUBE.

ARTICLE 1: CONSULTING PERSONNEL:

Hence, Emirates Airline Group, United Kingdom, Seek to employ your services as an expatriate. SECRETARY MANAGER. For the provision of expatriate services as stipulated in the following acts in this document. This contract document embodies the approved Terms for the purpose of this contract.

ARTICLE 2: JOB COMMENCEMENT/LOCATION:

The work Location will be within the work metropolis of Emirates Airline Group, United Kingdom.
You shall be expected to appear on site on the 5th day of May 2010.(Twenty days after submission of your traveling documents) And to report immediately to the Human Resource (HR) Department/Contact Center Department Manager upon arrival to conclude prospects of screening and other logistics.

ARTICLE 3: SALARY INDICATION:
You will be eligible to receive GBP £12, 920.00 (Twelve Thousand nine Hundred and twenty Pounds) –Basic (Tax exclusive) Monthly. Work time shall be 40 hours work week for the Twenty-four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary And Contract Period shall also be liable to increments with time and employees' official promotions and position in service.

ARTICLE 4: ALLOWANCES/ENTITLEMENTS:

Hazard/Inconveniences: GBP £360 (Monthly)
Car Maintenance: GBP £625 (Monthly)
House & Furnishings: GBP £5, 000 (Yearly)
Entertainment & Recreation: GBP £285 (Monthly)
Travel & Events: GBP £550 (Monthly)

ARTICLE 5: PAID LEAVE PERIOD/TRAVEL:
All Employees are entitled to 2months Paid Leave which can be taken once at a time or 2weeks apart one different period. All Employees will receive GBP 4, 805.00 Take home for each leaves Period. Employer for each Inter-continental trip shall pay GBP

1, 720.00 flat rate travel/entertainment allowance to employee. Travel shall be by business class/first Class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance.

Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
ARTICLE 6: UPFRONT SALARY PAYMENTS:
The First two months upfront salaries shall be paid in advance before consultants embark on journey to assume duty. This is to enable consultants settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. Employees (Expatriates) are to note that 1 MONTH UPFRONT SALARIES are paid as soon as Employees Submit their UK Valid Papers Works and Residence Permit here in London and submit it to the Human Resources Department.
All payment of Salary after assumption of duty in London shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in London. This is in line with the London Expatriate Financial Statutory Laws.

ARTICLE 7: FEEDING AND ACCOMODATION:
All Employees are expected to reside at the Company’s Staff estate. There are Single Bed-room and Flat options for Employees to choose from. Employees are entitled to take meals free of charge at the General Staff canteens. Dietary options, Customized cooks and Dieticians are available options.
ARTICLE 8: MEDICAL EXPENCES:

Employer will provide the employee with comprehensive Health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

ARTICLE 9: SAFETY AND SECURITY:
Safety and Security of personnel (Local/Foreign) and Facilities on Job Locations and communities are no small issues, and have been seriously considered to ensure and assure hitch free operations. All operations on Job Location are designed to adhere strictly to the Health Safety and Environment (HSE) Policy. All expatriates are entitled to a free and mandatory safety courses on Job Locations to be delivered by qualified safety and environment experts.

ARTICLE 10: TELECOMMUNICATION AND INTERNET FACILITIES.
Laptop Computer, Intel Pentium M Processor, 1 GB RAM, 48XCD-RW, 20GB Hard Drive, Floppy Drive, Integrated Network Adapter, Internal 86K Modem, Spare Battery and Necessary Software’s. 24 hours Internet access is also available. The company will also provide the employee with one land line phone at home and one mobile phone both will have a reasonable credit amount each month.
ARTICLE 11: AQUISATION OF WORKPERMIT/ VISA.
You shall be required to furnish us with your valid residence, work permits and visa with the EMIRATE TRAVELS AGENCY; to nable you work legally with the Emirates Airline Group on or before the 15TH April 2010, as a proof of seriousness to join the Emirates Airline Group, UK. Note that employees are to personally incur the expenses of work permit as same will be reimbursed by the company.

Contact Below:
CONTINENTAL TRAVELING AGENCY
56 YORKSHIRE AVENUE-LANCASHIRE
GB0098 MANCHESTER - UK
EMAIL: continentaltravels01@yahoo.co.uk OR continentaltravels1@live.com
PHONE: +[protected]
CONTACT PERSON: DR.MORGAN SMITH
HEAD OF VISA/PERMITS OPERATIONS.

Date of Approval 31-03-2010
Date of Joining 5-5-2010

---------------------
Signed,
TERRY JOHNSON
Human Resources Manager.
Emirates Airline Group Terminal 2 Departures Hall
Manchester Airport United Kingdom Post code M90 4QX
E-mail: hr@emiratesairline-groups.com or
Phone: +[protected]

sir my email id is:
pradeep_dube777@rediff.com
contact number:
+[protected]

P
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Pijush Kanti Roy
, IN
Mar 10, 2010 10:32 pm EST

Dear Sir/Madam,
Kindly verify and confirm the appointment letter pasted below to my email ID-'pijush_roy2001@yahoo.com'.

EMIRATES AIRLINE GROUP RICH RECRUITMENT INC.
Terminal 8 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK. Phone: +44-[protected]
Phone: +[protected] Mail;richrecruitment2@yahoo.com
Email; emirate-airline@live.com

Job Ref: E.A.G/GAP/UK411-05
DATE: 10/03/2010
ATTENTION: PIJUSH KANTI ROY

1.0 EXECUTIVE SUMMARY:

EMIRATES AIRLINE SEEKS TO EMPLOY YOUR SERVICE AS MANAGER ACCOUNTS this document embodies the approved Terms for the purpose of this contract.
2.0 POSITION:

YOU WILL SERVE AS MANAGER ACCOUNTS FOR THE REQUIREMENTS OF EMIRATES AIRLINE IN UNITED KINGDOM.

RESUMPTION DATE
You would be expected to resume on site on the 24th of April 2010.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary Residence/Work permits papers (With the Best Way Travel Visa United Kingdom) on it’s earliest acquisition, you will receive all your due entitlements/ emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.
3.0 CONSULTING PERSONNEL:
You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.
4.0 ENTITLEMENTS:
All salary and expense figures shall be in Pounds (GBP), Sterling or Euros equivalent depending on employee home country and salary preference, (except where employee prefers currency on his/her local/home currency).
4.1 SALARY:
Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the Twenty Four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service. Monthly salary is £18, 500 GBP (Eighteen Thousand Five hundred Pounds).
5.0 EXPENSES:
Expenses incurred by the employee related to job before commencement of duties will be substantiated

With receipts and the employer will reimburse the employee not later than Five (5) working days after

submission of employee’s expense report and receipts.
5.1 ACCOMODATION:
First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates Emirates Airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.
5.2 TRAVEL:
£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

5.3 MEALS:
This will be taken care of by us (employer) Emirates Airline Group.

5.4 MOVING EXPENSES:
You shall be required to furnish us with your valid residence, work permits and visa on or before the 26th of MARCH 2010 as a proof of readiness to join the EMIRATE AIRLINE COMPANY project team in the due time as stipulated above for your job resumption with the EMIRATE AIRLINE COMPANY in London and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATE AIRLINE COMPANY in London.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) Working days from submission of report/and receipts as proof of payments.
5.5 MEDICAL EXPENSES:
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.
5.6 OTHER ALLOWANCES AND/OR BENEFITS:
This shall be provided for as deemed appropriate, and will be paid by employer. Quality single or family housing in company community. Personal effects shipment and excess baggage allowances. Free medical care in uk for you and your family for contract duration.
5.7 VACATION:

Employees' shall be authorized paid four times vacation during the term of the contract, to be used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer

will pay for travel expenses (i.e. flight tickets) and flat Rate travel allowance of £3, 600.00.

6.0 MOBILIZATIONS:

The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to

enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of Salary after assumption of duty in UK shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in United Kingdom. This is in line with the United Kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay % of salary as withholding tax to the relevant authority in United Kingdom

7.0 JOB PROCESSING/ PROCEEDINGS:
All employees successfully screened and recruited for Emirates Airline shall be required to furnish us with a valid UK residence and work permits papers on or before the 26th of MARCH 2010 as a proof of readiness to join the Emirate Airline team in the due time as stipulated above for your job resumption with the Emirate Airline in UK and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in United Kingdom.
However, for expatriate services employees who do not presently posses their valid UK residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Best Way Travel Visa here in United Kingdom.
BEST WAY TRAVEL VISA UK (BWTV)
BWTV Corporate Building,
12 Milton Hills, Water Crescent BP 78965 London – UK
E-mail: bestwaytravelvisa1@yahoo.co.uk
Tel: PHONE: +[protected]
Contact Person: Controller MR. GEORGE SMITH
HEAD OF VISA/PERMITS OPERATIONS.
8.0 CONTRACT:
This is with effect from 24th of April 2010 when the contractor/consultant assumes duty in UK.

ROBERT HARRY
HR MANAGER
+44 [protected]
_______________________________________________________________________________________

Awaiting for your early response pls.

Warm personal regards.

PIJUSH KANTI ROY
70/2B, Banerjee Para Road, Kamala Park,
Sarsuna, KOLKATA,
INDIA.
(PIN-700 061)
Mob no.# +91-[protected]

G
G
GAURAV BHATNAGAR
, IN
Feb 17, 2010 10:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

verify this offer

Emirates Airline Group Terminal 2 Departures Hall
Manchester Airport United Kingdom Post code M90 4QX
United Kingdom
Phone: +[protected]
E-mail:hr@emirateairline-groups.com

This is Gaurav Bhatnagar from India. I got the offer in Emirates Airline Group Terminal 2 Departures Hall
Manchester Airport United Kingdom Post code M90 4QX for senior technician. Please verify this offer early as possible.
i am attaching the appointment letter.
FROM THE DESK OF
DR.TERRY JOHNSON
ENGINEERING & MAINTENANCE HR PERSONNEL
EMIRATE AIRLINES GROUP (UK)

Attention: GAURAV BHATNAGAR
Designation: ELECTRONICS TECHNICIAN

Dear Sir,

The management and staffs of Emirate Airlines hereby wishes you compliments of the season and a happy new year.

This is to put to your notice that you have been short listed on the ongoing Employment offer of Emirate Airlines in United Kingdom.

EMIRATE also does not employ any third-party on-line employment agency and also note that Emirate Airlines does not request any payment nor charge any fee for processing job applications for any of our expatriates.

You are obliged to follow the procedures as advised on your Employment Documents attached on this email by contacting the Emirate Traveling Agency of England for the procurement and acquisition of your necessary traveling documents.

Every documentation process of your traveling documents will be done through our Traveling Agency with the help Immigration Home office here in United Kingdom, because of the Mandate we have with them and there will not any further interview regarding this. We also want to make it clear to you that the Emirate Airlines has already made provisions for your Visa/flight ticket but you shall personally incur for your working permit processing charges. This is to mark your seriousness in joining us on the stipulated date.

On this note, you are advised to make an urgent contact to the;

CONTINENTAL TRAVELING AGENCY
56 YORKSHIRE AVENUE-LANCASHIRE
GB0098 MANCHESTER - UK
EMAIL: continentaltravels1@live.com OR continentaltravels01@yahoo.co.uk
PHONE: +[protected]
CONTACT PERSON: DR. MOGAN SMITH
HEAD OF VISA/PERMITS OPERATIONS

Once again we said Congratulations!

Regards.

LUCAS MENTOR (Head of Emirate Recruitment Services)
Emirates Airline Group Terminal 2 Departures Hall
Manchester Airport United Kingdom Post code M90 4QX
E-mail: hr@emiratesairline-groups.com or
Phone: +[protected]

Thanks & Regards,

Gaurav Bhatnagar

gauravboy1@rediffmail.com

F
F
FPB2
, IN
Nov 27, 2009 7:51 am EST

What are you talking about? There is no information in your post at all. I'm not sure what you got but it sounds like a scam to me. Airlines don't go around making offers in departure halls.

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4:10 am EST
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Emirates forwording the appointment letter

I got the appointment letter from the emirate airline group united kingdom by just forwordind the my
Resume and I selected without any interview so please help me to find the this is fake or not because I am very confused so reprl me as soon as possible.

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gajkumar shah
, IN
Feb 18, 2010 5:37 am EST

i too got the same offer on 16/2/2010. it is a spam. dont get trapped for money or for personal information

M
M
mohd. Kafeel
, IN
Feb 17, 2010 10:01 am EST

Dear all,

on 12/02/2010 i get an appointment letter from Havard Recruitment Agency . This Agency mail me an appointment letter of Emirate Air line group without conducting any interviews, also they mail me a VISA/ Work Permit FORM to Fillup and Deposit 1500 GBP in their account so pls. let me know whether it is fake or sometyhing is others.

Mohammad Kafeel Quraishi

A
A
Arifkhan
, IN
Feb 02, 2010 12:21 pm EST

Its all fake no company selects a candidate without any interview

P
P
Palash Dave
London, GB
Jan 29, 2010 6:38 pm EST

Lalit, Chinmaya, AB Roy and Pitchumani --

The letters you have received was NOT sent by Emirates. It is a well-known scam sent out by fraudsters to several people (exclusively in India, as far as I can tell) in order to harvest personal information and documents (and ultimately to extort money). Variations on this scam have been dealt with on several other similar internet forums, e.g.:
http://www.fraudwatchers.org/forums/showthread.php?p=101123
Emirates Airlines Group — appointment letter for gm - business development

Here are the reasons why it is clearly a fake letter:

1. The quality of the English is very poor and littered with mistakes.
2. The phone numbers provided in these letters are all so-called "follow-me" numbers, which redirect to some other phone, anywhere in the world. (Probably a prepaid anonymous cellphone in Nigeria.) No real company would ever use one.
3. The email addresses quoted (e.g. emirateairline@live.com) are free, anonymous email accounts. No real company would ever use one.
4. The www.emirateairlineservices.com website has already been shut down.

MOST IMPORTANTLY, EMIRATES' OWN (GENUINE) WEBSITE STATES THAT THIS IS A SCAM:
http://www.emiratesgroupcareers.com/english/about/news/recruitment-fraud.aspx

Do not give out any information in response to these emails and letters. Do not even reply to them. Simply delete them.

Hope this helps.

Palash Dave
(British Indian journalist, film-maker and internet consultant -- www.palash.tv)

P
P
Pitchumani
, IN
Jan 22, 2010 4:14 am EST

I also received the same type of letter from emirate airline group for senior manager accounts Post. Even for ssi units they go for personal interview and then they send enquiries and then only they are sending appointment letters. such a sensitive type of industry civil aviation how they will send a letter of appointment without knowing ourbackground and seeing personally. I think it is purely cheating the job hunters.

Pitchumani

A
A
A.B.Roy
, IN
Jan 11, 2010 2:14 am EST

I have also received similar letter from Emirates Airlines Group

Pls confirm whether it is fake or not, confused.

K
K
Kannabiran Ravi
, IN
Dec 12, 2009 8:42 pm EST

WHY THEY AR E FORWARDING SUCH A MAIL THAT YOU HAVE GOT AN OPPORTUNITY TO WORK WITH EMIRATE AIRLINE

Kannabiran Ravi
Madhavaram

F
F
FPB2
, IN
Nov 27, 2009 8:10 am EST

Don't be silly. Airlines do not go around offering jobs to unknown people and without interviews!

Someone is scamming you and I'm pretty sure is asking for some money in some form or the other. Don't believe everything you read.

C
C
Chinmaya Bangalore
, IN
Nov 24, 2009 2:48 am EST

I have also received an appointment letter from

EMIRATES AIRLINE GROUP HEETY RECRUITMENT INC.
Terminal 8 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK. Phone: +44-[protected]
Phone: +[protected] mail;heety1_recruitment@yahoo.co.uk
Email; emirateairlinegroup@live.com

I donot know whether this is a fake company. Please guide me in this regard.

chinmaya26_hegde@yahoo.co.in

Chinmaya Hegde
[protected]

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12:15 pm EST
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Emirates misleading information

To whom it may concern,

My flight ek241 from karachi (Pakistan) via dubai (United arab emirates) to toronto (Canada) dated friday 13th, 2009 would definitely be regarded as a worst experience I have flown with emirates. Being a skyward family member ek129645972 and having great respect for emirates and have flown with emirates over 25 years, the management is just a mess and misleading in canada.

Arriving at pearson airport, and waiting for my luggage, I found out that in dubai, the employees of emirates did not load my luggage for toronto. After trying to find an agent, he informed me that I would receive the luggage the next evening at the expense of emirates which was a saturday (14th november 2009). I waited the whole evening and night and the employees at emirates canada did not have that much guts to notify me that it will arrive the next day (Dated 15th november 2009).

The agent had given me a number for lost and found service terminal 3— [protected] and I left a message in the evening during their operation hours and yet no one had that much customer service sense to notify me, although specifying on their answering machine to call back.

I had gone for my sister wedding and had taken my university books with me and I was expecting that over the weekend, I would use the books to complete my pending assignment and because of the employees misleading information my one day got lost and on top feeling insecure whether the bag might have got lost permanently. My night was just messed up as I could not think whether would I be seeing my bags or not.

On sunday morning at 8:30am, out of the bloom I receive a call that my bags will be arriving and the bag that I received, I found out that the lock was missing in the bag and the clothes and books were upside down.

Its been a very depressing and disappointing experience and although my friends and cousins flew from ettihad airways to attend the wedding, they were upgraded and they never faced such problems as I did, although they told to go with ettihad airways yet I have been very loyal with emirates airlines and the same goes for my family who takes at least 4-5 flights using emirates airlines.

I just wanted to inform emirates airlines that they should inform their employees to atleast notify their customers if the bag would arrive late. Its not like I did not pay the fare or I was using a free ticket.

Thankyou

Ali hasnain
Skyward member: ek [protected]
Cell: [protected], [protected]
Email: [protected]@hotmail.com

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Sherin
,
Sep 02, 2007 12:00 am EDT

Flew from dar-es-salaam tanzania on 22 august 2007 to edmonton canada via dubai to london where i switched to air canada but to my sirprise could not find my luggage at my end of trip in edmonton canada.
Please any one can help me?!

Air canda doesnt follow up neither do emirates.

H
H
hussain khan shahed
, HK
Oct 07, 2010 12:49 am EDT
Verified customer This comment was posted by a verified customer. Learn more

TO: THE EMIRATES AIRLINE
Attn: The Management Manager
Re: Misbehaviors of your Staff toward the Passengers:
TO WHOM IT MAY CONCERN;
Dear Sir, Madam,
I want to render a complaint against your personnel who is in duty during my flight.
I am Mr. Hussain Khan Shahed EK Membership # EK [protected].

The situations began during my flight in Jeddah to Dubai with my Business Partner Mr. Mushtaq Ur Rehman our Flight # EK804 Airbus # A380-800 Date: 09 September 2010 Depart Time: 22:00 Arrive Time: 1:40 which was delayed for 2 hours, the announcement is due to waiting some Passengers.

I and Mr. Mushtaq Ur Rehman was so upset about the delay of our flight as we need to catch up our Business Meeting in Hong Kong on time at ( 8:00 P.M.)

Upon reached in Dubai we notice that our flight was departed Flight #EK384, Airbus # 777-300, Date: 10 September 2010, Depart Time: 03:15, Arrive Time: 17:40, we approached one of your ground Personnel and we ask. What should we do now? We need to catch our meeting in Hong Kong. Why not waited to Passengers as same as our flight from Jeddah to Dubai, waited for 2 hour for the late Passengers.

The person that we mistakenly approached was MR. MOHAMMED TAWFIK. He replied us in very rude talked and very sarcastic words. I was so surprise how could you hired a personnel like him, he don’t even have any formal manner to assist the passenger who is in desperately needs.

If I did not control myself on that time I can hits him and cause chaos in the airport that can damaged your very good reputations.

By then I asked, where is the Supervisors thinking that at least someone can help us and answer properly our query, and he explained to us in acceptable reason, then he issued our Boarding Pass for Flight # EK380.

Afterward we missed our Business meeting due to this unreasonable delay of our flight.

But it doesn’t mean that I will just ignore the behavior of Mr. Mohammed Tawfik in handling our situations.

I want your respective office to inquire about this matter and give him appropriate warning for the good of other Passenger that he might a crossed with.

If he denied about this matter I am coming to Dubai on October 2010.

Hoping that you will make appropriate action accordingly;

Waiting your prompt reply,
Mr. Hussain Khan Shahed

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Emirates unethical business practices

I flew Emirates from Mumbai to LA via Dubai on September 15th 2009. On arrival at LAX, I was informed by ground-staff that my bag had not arrived and was left behind in Dubai. They said the earliest they could deliver the bag was the next day (24 hours after I had landed). Since I was on a business trip with meetings scheduled the next morning, I had no option but to buy clothing and toiletries for the next day.

I submitted the delayed baggage claim form as required by the airlines. Several phone calls over a week elicited no response from Emirates.

On returning from the trip I again sent several emails to customer services who first responded to tell me that the 'issue was being investigated'. Over a month later, after sending multiple reminders, they said "As a gesture of goodwill, without prejudice or admission of liability, we are pleased to consider reasonable reimbursement for the cost incurred to purchase essential items of an immediate need e.g. clothes and toiletries during the period your baggage was delayed". This was on 22 October 2009.

I sent them the receipts on the same day. It is now a month later and they have not responded to the email.

I am truly disgusted with Emirates and will never consider flying this airline again.

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M.Mostafa
, EG
Nov 15, 2009 5:26 am EST

I strongly agree with you.
Very bad service, i was on their flight from Dubai to Cairo last Friday, 13th of Nov 09, and while waiting waiting to collect my baggage me and almost 30 other passengers, we reliazied that no more bags are coming in, we had to stand in a queue to claim our baggages and till now i didn't get any response, i tried to call several times, sometimes they cancel my call, sometimes the phone is switched off, not answering, extremely non ethical.

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Emirates regarding this letter is it true or fake

Emirates airline group emirate recruitment inc.
Terminal 2 departures hall hilton close, off allen avenue
Manchester airport united kingdom
Post code m90 4qx, uk. Phone: +[protected]
Phone: +[protected] email: [protected]@yahoo.Co. Uk
Email: [protected]@emiratesairline-groups.com
[protected]@emiratesairline-groups.com

Job ref: e. A. G/gfp/uk114-09 date: 06/11/2009

Attention: shivshankar patil.

1.0 executive summary:

Emirates airline seeks to employ your services as an expatriate. Team leader the provision of administrative services as stipulated in the following acts in this document. This document embodies the approved terms for the purpose of this contract.

2.0 position: team leader for the requirements of emirates airline in united kingdom.

Resumption date

You would be expected to resume on site on the 1st of dec 2009.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary residence/work permits papers (With the uk travel agent united kingdom) on it’s earliest acquisition, you will receive all your due entitlements / emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.

3.0 consulting personnel:

You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.

4.0 entitlements:

All salary and expense figures shall be in pounds (Gbp) , sterling or euros equivalent depending on employee home country and salary preference, (Except where employee prefers currency on his/her local/home currency).

4.1 salary:

Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the twenty four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service.

Monthly salary is & pound;10, 500 gbp (Ten thousand five hundred pounds).

5.0 expenses:

Expenses incurred by the employee related to job before commencement of duties will be substantiated with receipts and the employer will reimburse the employee not later than five (5) working days after submission of employee’s expense report and receipts.

5.1 accomodation:

First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates emirates airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.

5.2 travel:

£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.

However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.

5.3 meals:

This will be taken care of by us (Employer) emirates airline group.

5.4 moving expenses:

You shall be required to furnish us with your valid residence, work permits and visa on or before the 23rd of november, 2009 as a proof of readiness to join the emirate airline company project team in the due time as stipulated above for your job resumption with the emirate airline company in london and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the emirate airline company in london.

The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) working days from submission of report/and receipts as proof of payments.

5.5 medical expenses:

Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.

5.6 other allowances and/or benefits:

This shall be provided for as deemed appropriate, and will be paid by employer.

. Quality single or family housing in company community.

. Free medical care in uk for you and your family for contract duration.

5.7 vacation:

Employees' shall be authorized paid four times vacation during the term of the contract, to be

Used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer will pay for travel expenses (I. E. Flight tickets) and flat rate travel allowance of & pound;3, 600.00.

6.0 mobilizations:

The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of salary after assumption of duty in uk shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in united kingdom. This is in line with the united kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay 10% of salary as withholding tax to the relevant authority in united kingdom

7.0 job processing / proceedings:

All employees successfully screened and recruited for emirates airline shall be required to furnish us with a valid uk residence and work permits papers on or before the 23rd of november 2009 as a proof of readiness to join the emirate airline team in the due time as stipulated above for your job resumption with the emirate airline in uk and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in united kingdom.

However, for expatriate services employees who do not presently posses their valid uk residence and work permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the emirate traveling agency here in united kingdom. All expenses incurred during this process will be reimbursed to you by employers.

Emirate traveling agency

56 yorkshire avenue-lancashire

Gb0098 manchester - uk
Email: [protected]@live.com and travels. [protected]@yahoo.Co. Uk

Phone: +[protected]

Contact person: dr. Morgan smith
Head of visa/permits operations.

8.0 contract:

Your browser may not support display of this image. This is with effect from 1st of dec 2009 when the contractor/consultant assumes duty in uk.

Terry johnson

Hr manager

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jeeja
, IN
Mar 02, 2010 12:29 am EST

Dear Sir/Madam

I have also received a similar offer from RSJ Internationals but unable to confirm its validity ? Would you please be kind enough through this media to let me know whether it is really True/Fake.

Emirates Airline Group Emirate Recruitment Inc.
Terminal 2 Departures Hall Hilton close, Off Allen Avenue
Manchester Airport United Kingdom
Post code M90 4QX, UK. Phone: +[protected].
Phone: +[protected]
Email: info@emirateairline-groups.co.c
hr@emirateairline-groups.co.cc
Web Site http://www.emirateairline-groups.eu.pn

Job Ref: E.A.G/GFP/UK114-09 Date: 01/03/2010

ATTENTION: B MALATHIKRISHNAPREMI

1.0 EXECUTIVE SUMMARY:

as an expatriate. Sales & Marketing Manager Provision of administrative services as stipulated in the following acts in this document. This document embodies the approved Terms for the purpose of this contract.

2.0 POSITION: Sales & Marketing Manager FOR THE REQUIREMENTS OF EMIRATES AIRLINE IN UNITED KINGDOM.

RESUMPTION DATE
You would be expected to resume on site on the 01 of April 2010.
Prior to resumption as inscribed above, you shall be expected to start your job processes by acquiring and procuring your necessary Residence/Work permits papers (With the UK Travel Agent United Kingdom) on it’s earliest acquisition, you will receive all your due entitlements/ emoluments prior to resumption of duty to enable you settle all domestic necessities before embarking on project trip and avoidance of excuses leading to delays on your side.
3.0 CONSULTING PERSONNEL:
You shall be expected to work lead a team of prime experienced individuals with the mandate to provide excellent services.
4.0 ENTITLEMENTS:
All salary and expense figures shall be in Pounds (GBP), Sterling or Euros equivalent depending on employee home country and salary preference, (except where employee prefers currency on his/her local/home currency).
4.1 SALARY:
Salary shall be paid on monthly bases. Work time shall be 40 hours work week for the Twenty Four (24) month contract term as such employee shall also be entitled to over-time allowance if employee work time exceeds the official stipulated hours. Salary shall also be liable to increments with time and employees' official promotions and position in service. Monthly salary is £10, 500 GBP (Ten Thousand Five hundred Pounds).

5.0 EXPENSES:
Expenses incurred by the employee related to job before commencement of duties will be substantiated with receipts and the employer will reimburse the employee not later than Five (5) working days after submission of employee’s expense report and receipts.
5.1 ACCOMODATION:
First class accommodations will be provided for employee. Accommodation shall be of first class international standard same as accommodates Emirates Airline expatriate senior and management staff. Employer shall also pay for and provide complete meals for employee / (Family) as deem appropriate for period of contract.
5.2 TRAVEL:
£3, 600.00 flat rate travel/entertainment allowance shall be paid to employee by employer for each intercontinental trip. Travel shall be by business class/first class.
However for the purpose of commencement, the cost of travel ticket shall be paid in addition to travel/entertainment allowance. Cost shall be substantiated and shall be the rate charged at the Period/time of purchase. Employer shall also take care of employees' travel ticket including that of employees' family only on employees' early notification to employer and as shall be requested by employee.
5.3 MEALS:
This will be taken care of by us (employer) Emirates Airline Group.
5.4 MOVING EXPENSES:
You shall be required to furnish us with your valid residence, work permits and visa on or before the 14TH of March, 2010 as a proof of readiness to join the EMIRATE AIRLINE COMPANY project team in the due time as stipulated above for your job resumption with the EMIRATE AIRLINE COMPANY in London and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services with the EMIRATE AIRLINE COMPANY in London.
The employee will be reimbursed by the employer for reasonable moving expense incurred only as a result of relocation or early termination of leases, storage charges; procurement of travel documents, immunizations etc. Reimbursements shall be paid not more than five (5) Working days from submission of report/and receipts as proof of payments.
5.5 MEDICAL EXPENSES:
Employer will provide the employee with comprehensive health care for the term of contract, and follow-on care for injuries suffered during the term of contract for employee and family.
5.6 OTHER ALLOWANCES AND/OR BENEFITS:
This shall be provided for as deemed appropriate, and will be paid by employer.
. Quality single or family housing in company community.
. Free medical care in uk for you and your family for contract duration.

5.7 VACATION:
Employees' shall be authorized paid four times vacation during the term of the contract, to be used at the employee’s discretion after duly informing and receiving approval from employer’s management. Employer will pay for travel expenses (i.e. flight tickets) and flat Rate travel allowance of £3, 600.00.
6.0 MOBILIZATIONS:
The first monthly salary shall be paid in advance before you embark on journey to assume duty. This is to enable you settle all domestic needs before travel. As such no excuses will be entertained on assumption of duty relating to default. All payment of Salary after assumption of duty in UK shall be 75% paid into an offshore account to be provided by employee with the remaining 25% paid locally in United Kingdom. This is in line with the United Kingdom expatriate financial statutory laws. Expatriate shall also be liable to pay 10% of salary as withholding tax to the relevant authority in United Kingdom
7.0 JOB PROCESSING/ PROCEEDINGS:
All employees successfully screened and recruited for Emirates Airline shall be required to furnish us with a valid UK residence and work permits papers on or before the 14TH of March 2010 as a proof of readiness to join the Emirate Airline team in the due time as stipulated above for your job resumption with the Emirate Airline in UK and also to enable you receive your first monthly salary including your due entitlements/emoluments prior to your departure for services in United Kingdom.
However, for expatriate services employees who do not presently posses their valid UK residence and Work Permits papers, they are to make contact with the address given below for directives and assistance on the acquisition and procurement of their valid residence and work permits papers with the Emirate Traveling Agency here in United Kingdom. All expenses incurred during this process will be reimbursed to you by employers.
EMIRATE TRAVELING AGENCY
56 YORKSHIRE AVENUE-LANCASHIRE
MANCHESTER – UK.
EMAIL: Ukagency@qlinktravelagency.com and uk.qlinktravelagency@yahoo.com
CONTACT PERSON: MR TOM WAYNE.
HEAD OF VISA/PERMITS OPERATIONS.
8.0 CONTRACT:
This is with effect from 01 of April 2010 when the contractor/consultant assumes duty in UK.

PHILIPS JOHNSON
HR MANAGER

I have attached the offer letter for Your kind information and would not hesitate in accepting if it is really True to my career benefits.

Kindly help.

Thx/Regards

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Emirates rude emirates ground staff at auckland airport - be careful next time you fly emirates

Emirates staff at auckland airport are shockingly rude. I will leave a detailed feedback about my check-in experience today (19 oct 2009) on ek413 flying akl-syd. However, I wonder if this will really help airline take remedial actions to improve its image and customer satisfaction experience. My checked in baggage was only 3 kgs more than the allowed airline allowance of 30 kgs. I was subjected to more than an hour of harrasment and rude behaviour by the ground staff of airline and it's agent, even to the extent of threatening me to stop board the flight when I said that I will voice my concerns to the media about airlines such policy. All this happened inspite of the fact that my carry on baggage was way less than the allowed allowance. Ultimately I flew with the same baggage by moving 2 kgs from my checked in baggae to the hand bag. I very much wonder if it is emirates policy to be spot on accurate with the checked-in baggae allowance without proper training / instructions to its ground staff to use their common sense and discretion in certain matters like the one in my situation today. I must say that in my over 35 years of flying experience this one was the most horrible one and that too with an airline claiming to be an aviation leader. - very unhappy passenger at seat 60a.

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mooncalf
, NZ
Mar 23, 2010 8:30 am EDT

33kg is over the international allowed limit for baggage handlers...would you want to do your back in for an idiot who doesnt abide by the rules

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nance3000
, AE
Mar 07, 2010 2:10 pm EST

Allowance is 30kg. More than nearly every other long haul carrier from NZ. If they let you off 3kgs should they let off every passenger?
You bought the ticket and you agreed to abide by the rules and regulations of that ticket.
30kgs is generous and I can imagine the 'rude' ground staff was simply doing his/her job and YOU were argumentative and tried to persude them into getting your way?
Did your tantrum not work and now you are taking revenge on the staff member doing his/her job and following company policy?
Shame, passengers like you ruin it for those who like & enjoy the airline. I have travelled to/from Auckland airport with Emirates 3 times in the last 4 years as I date a lovely Kiwi man, I use Emirates all the time and I will continue to do so. I even check in up to 30kg and the staff are very very nice.
One word for you, KARMA.

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12:03 pm EDT
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Emirates rude and arrogant

I arrived at Dubai Airport on the 2nd September 2009 after a 14 hour flight from Sydney.
I had a 3 hour wait and I am a Skywards Silver Member. Now actually when I arrived in Dubai I would of racked up over 50, 000 points and was a Gold Memeber.

I asked to enter the Dubai Emirates lounge and they said no. I explained that I have the points to be a Gold member. I was upset because i wass looking forward to entering the lounge there first time. They just ignored me and were really quite rude.
I then caught a flight onto Paris. I asked the hostess how to make a complaint. I filled out the paper work during the flight and actually put my Skywards Silver card in the same envelope.

Why be a Skywards member and loyal customer when you are treated this way. Remember i had flown in excess of 50, 000 miles when I tried to enter the lounge at Dubai

In all honesty Emirates has the best service onboard the aircraft and i have flown on many airlines. But the ground staff are not the same and this is the second bad incident I have had in the last 3 months.

I am waiting for a explanation from Customer Service in Dubai.

I am giving Emirates a chance to investigate this complaint. If they do not respond and respond soon then I will be flying on another airline. I am sheduled to fly in excess of 100, 000 miles a year with Emirates this year.

We will see and decide from there

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11:11 am EDT
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Emirates lost items from baggage

Respected sir,
I arrived in nedumbasery international airport on 23/8/2009 from zurich (Switzerland) via dubai. My check in baggage, named "polo house u s a", which contains 1 large chamber and 2 side chambers. All 3 chambers where properly closed and seperately locked. When I received the baggage bag, it was found that lock of one of the side chambers was missing and through that chamber, the separation between side and main chamber was torn and few of my valuable items like swiss watches (3), t shirts for children. Chocolates and souvenirs were missing from the bag. I immedieately approached the duty officer of emirates from the airport and reported the matter. They immediately weighed my check in baggage and recorded that around 2 k gs of items was missing. They registered my complaint and the carbon copy was given to me. The photocopy of the registered complaint is attached with this mail.
So kindly look into this matter as an urgent case and take necessary steps to get back my lost items. Expecting speedy and most favourable reply.

Thanking you,
Yours faithfully,

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Shrikant Bilagi
, IN
Feb 07, 2011 3:53 pm EST

Hi

I was travelled From in emirates via Emirates from Toronto to Bangalore on 14 Jan, I checked in luggage (Bagguage) of 23 Kgs, and when i reached the bangalore my baggage is not came after 12 hrs i recived baggage with 18 kg (Less of 4 kg) but in the lots af materills are missing, i have given the complaint (complaint refernce-DXB/X/200111/6732492) after that no one has given the actually what happens my materils, i called up several time in Inida (bangalore), they are telling the we will let you when i will get it no one is Telling and also actually this case is dealing By Mr.Anil, i called several time he is not coming on the phone, i don't no what to do please help us for the next procedure

Thanks
Shrikant
91-[protected]

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6:55 am EDT
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Emirates appointment letter for gm - business development

Genunity of appointment letter no e. A. G/gfp/uk114-08 dt 20.08.09 for the post of general manager - business development

I have received the aforesaid letter of offer with instruction to contact mr. Paul devis, head visa/permit operation under email address [protected]@yahoo.Co. Uk with phone/fax no 44-[protected].

The appointment letter is signed by mr terry johnson hr manager with phone no:+[protected]
Email address is [protected]@emiratesairlinegroup.com or, [protected]@hotmail.com

The agency, s email of recruitment is: [protected]@yahoo.com

I shall be obliged to have the genuinity of the same.

Thanks.

Below are the contact details of the uk traveling agent:

Uk easy way travel agent
25 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: [protected]@yahoo.Co. Uk
Phone: +[protected]
Contact person: mr. Paul davis
Head of visa/permits operations.
(2) do get back to us with developments and updates regarding the
Procurement of your valid work-permit. You are required to contact the
Human resourses manger incase of any clarifications. Below with his
Contact information.

Emirate airline group (E. A. G)
Human resources department
Contact person: mr. Terry johnson
Contact email:[protected]@emiratesairlinegroup.com or
[protected]@hotmail.com
Contact phone: +[protected]

(Complainant)

Naseer baig
(India)

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David 1212
Bedford, GB
Dec 22, 2011 11:49 am EST

For all problems with Emirates Agents worldwide please send your command to alison.ward@emirates.com

adouifir
adouifir
, MA
Nov 12, 2011 12:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

hin hospitality management from cyprus.and i speak fluently 3 languages arabic english and french.it was my dream to work for emirates airways as cabincrew.idid the first interview here in morocco with cfpnc.but did not choose me to be on the open day of cabin crew in casablanca and they choose only the people that they were studing in cfpnc on despite that i have more experience that all of them with experience more that 4 years in customer service .and the person who made me the interview.he is teacher in english in cfpnc college so sure he will choose the people that he was teaching them. and they know the questions of the test before. really i felt pain because i would love to get this job adouifir@hotmail.com

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rashima
, IN
Dec 04, 2009 3:55 am EST

i have also recieved a similar kind of appointment letter and i hv been wondering wether its fake or genuine..

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rashima
, IN
Dec 04, 2009 3:50 am EST

i have also recieved the same appointment letter..

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Suresh Jeswal
, IN
Nov 21, 2009 2:09 am EST

I also received similar type of appointment letter from EMIRATES AIRLINE GROUP through KODAK RECRUITMENT INC. Emirates original logo was used in the said Appointment Letter. When I checked up about the authencity of same from EMIRATES I got the following reply:

Thank you for your enquiry.

The offer you have received is not genuine in any way and you should ignore it and you should ignore any requests for money from them or any requests to pay a travel agent.

This is being investigated by us and proceedings are being taken against them.

Kind regards,

Wendy

Emirates UK

SO BEWARE OF SUCH FAKE COMPANIES!

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FPB_UK
, IN
Sep 01, 2009 1:10 am EDT

Dear Mr. Baig

You are the target of a Scam. Do NOT under any circumstances call that telephone number or you will find yourself in serious financial loss. It is probably a premium rate telephone number and you will be charged a huge amount per minute.

I did a search on the internet and found this on the Emirates website. Here is A small quote from Emirate's website. You should read the full article before you do anything further. See details : http://www.emiratesgroupcareers.com/english/about/news/recruitment-fraud.aspx

QUOTE:
Emirates and Dnata (the “Emirates Group”) have become aware that members of the public are receiving emails which contain fraudulent employment opportunities with the Emirates Group.

These emails often contain fake offers of employment requesting personal information or payment to process a job application or payment to process visas.

Please note that the Emirates Group never requests payment or fees for the processing of job applications.
UNQUOTE:

Always do a websearch on the internet on suspicious email. NEVER give out personal information to anyone, either on the phone or by email or letter, especially if you don't know the other person or have not contacted the other person yourself. If you do, you could live to regret it.

Regards

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3:11 am EDT
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Emirates loss due to mistake of emirates staff

The manager

Dear sir,

We would like to bring it to your kind notice that while traveling to dammam, saudi arabia via dubai we had very bad experience. We had booked ticket for dammam and collected boarding pass after your staff had checked our passport and visa documents in chennai, india. But, while boarding the dammam flight in dubai air port, we were off-loaded and because we did not have visa for saudi arabia. After this, we had to undergo series of harassment by your staffs in dubai airport. Finally, we were forced to come back to chennai by the next flight (Ek544: seat nos. 37a & 37b) on 25/07/2009. This type of harassment is unimaginable for us.

Because of this, we have suffered a business loss of over rs. 3, 00, 000/= and also our valuable time. Therefore, we humbly claim to compensate this loss and the to and fro fares for both of us (Rs. 23695+rs. 22648 = rs. 46343). The total compensation amount is rs.3, 46, 343/=. We are not claiming the other expenses.

Our travel details are as under:

1. Passengers : nalini ranjan kumar : e-ticket no. [protected]
Myung lyul choi : e-ticket no. 1763605287070c1

2. Flight: date: 24/07/2009 ek 545 maa & ndash; dxb & ek821 dxb-dmm
27/07/2009 ek 826 dmm & ndash; dxb
30/07/2009ek 546 dxb & ndash; maa (Nalini ranjan kumar)

We look forward to receiving the compensation amount.

Nalini ranjan kumar myung lyul choi

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Emirates baggage still missing? in dubai/jeddah

I travelled and returned from us, via emirates airline last 21st july 2009. I
My flight from new york, ek 202, 21st july to dubai, then arrived in dubai to riyadh on the 23rd july 2009.
My baggage didnt arrived, so I checked and informed the baggage officer. They searched and gave me
Information, details and what to do. My baggage number is 14569, but still until now, already 28th july 2009, am still waiting and keep calling emirates office here in riyadh, and also the baggage office at the airport, and even went back and forth in a taxi, but still told me it's in dubai and now in jeddah. I'm so frustrated, angered and depressed about this. Please help!

Thanks,

Anabel

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Emirates unacceptable service

Singapore changi airport
Re: july 5, 2009. Check-in at emirates airlines, economy class counter

I am a very frequent business traveler, - one of the many regional expats based in singapore (Since 1989) , with over 60 movements per year through changi airport. Whilst the & lsquo;hardware’ at changi is certainly one of the best worldwide, it is the & lsquo;software’ that often lacks behind

Checking in for flight ek 405 singapore - dubai - riaydh, the main-land chinese counter staff were busy chatting with each other, not even bothering to look up, or to say & ldquo;good evening” or anything else pertaining to the usual check-in procedure. My questions about the seating, load factor etc. Went unanswered. The lady didn’t even to once look at me. She was unable to find my multiple entry visa for saudi arabia. Nor did she bother to explain to me my boarding passes for dubai and onwards to riyadh. To add insult to injury, and as crowning final act, she slammed the passport plus my boarding passed onto the counter in front of me.

In 30 years of very frequent business and personal air travel I have never (And I am very careful here not to exaggerate) ever come across such blatant rudeness, not even in mainland china ! It seemed to me that these ladies are simply unaccountable for their behaviour, and they got away with it thus far.

Here some comments about the in-flight service:
The only cabin crew members who acted professionally happened to be australians/europeans. The asian and the middle eastern cabin crew members couldn't care less - some of them never even once looked at the passengers, dishing out food and drinks without such coldness and carelessness. It reminded me of flights in eastern europe.

Emirates airlines may have collected credits in its earlier years but that has long gone. It is substandard careless rude service.

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Latashri Bhojani
, AE
Aug 27, 2014 2:15 am EDT

Complaints againt Cabin crew

Aug 27th 2014

We frequently travel by Emirates Airlines, We really thought that EK is one of the best airlines for travelling till yesterday. My 4 year old son was travelling with my Mother in law on EK 507 from Mumbai to Dubai, he had to go to the washroom alone since my MIL is too old to take him, he got stuck inside the washroom and my MIL requested the cabin crew to come and help but nobody came for his help. Is this the way the passengers are treated, how come they are so rude, arrogant & lazy that they can’t even help the passengers. What if something would have happened to my kid, I wouldn't’t have spared anyone. Very poor service by EK. Nor food was given to the kid in spite of so many requests, Is this the way they behave with the passengers. This is not the first time happening with us. This was the last
travel on Emirates and would not suggest even my friends to travel on EK, Have not seen such a worst service on any other airline

You put so many cabin crew in one flight with different nationalities to show that no passenger can get any problem with any language
but lots of staff means the work goes slow

This is my request to take necessary actions regarding the above
problem and let me know

Thanking you
Latashri Bhojani

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