Emirates review: lost luggage! 85

I Shahzad Israr, came to Islamabad on Emirates Airlines from Chicago to Houston and Houston to Dubai and finally from Dubai to Islamabad, I waited almost 2 hrs for my suitcase and finally this thing came to my knowledge that my suitcase is missing, it was not less than a shock for me, anyway i contacted to a person, standing there on behalf of Emirates, they just filled up one form and said that Don't worry we'll inform you later, now i am still waiting for good news .I doubt that on Islamabad airport someone has stolen my suitcase, because no body is there from Airline to check the luggage tags, so its very easy to take out anybody's luggage from the Arrival terminal, no body even bothers to check the luggage tags, its not a missing its a theft and Emirates is responsible for all this, very bitter experience, my Ref #ISBEK30774.

I booked in for my return flight to Cape Town at London Heathrow on 11August 2011 where the groundstaff changed my seating plan without telling me.My baggage was booked for Cape Town but now MISSING!The flights and services were lovely but I WANT my baggage NOW!Ms Marlene GeldenhuysFlight EK 004 11Aug 2040 to Dubai and Flight EK0770 to Cape Town at 8h50. What a pity to end like this!

Dear Sir,

I left Digital Camera on my seat in following flight:

1. Flight No : EK500
2. Date : 7 Juy, 2011
3. From : Dubai
4. To : Mumbai
5. Departure time : 22:30 (Dubai Time)
6. Seat No : 40k

Therefore, please let me know how to find it.

Regards,
Hardik Patel

I have lost a pair of perscription glasse on return flight from Dubai 9th May 2011PLD NUMBER [protected] seat number F29F26 April 2011 I was sitting on seat D41F with my son Shaun Verner and my husband Mr Brian Verner.

There was a photo of my grandson Joseph in my glasses case.
Please Please can you check your lost property and if you have my glasses please post to 39 Shearing Hill Gedling Nottingham NG4 3GY.

I fly with Emeriates and have no complaint about service and food all good. If my glasses are found things will be really good good! If you require any further information please contact me on [protected] thanks

Regards

Anne Verner

Hi,

I have lost some jewewllery at Dubai airport. Can someone please confirm online portal where I can submit a complaint for the same.

Thanks!

I lost my black jacket in the Airport Dubai.
It is textile (not leather) and has a little orange loop to hang up it.
In a pocket with zipper on the front site of the jacket are a key and a little box with 3 SD memory cards.
The SD cards are important for me, they have all my pictures from three month in New Zealand and Australia.

Please, if anyone has found it, can you contact me, Wilfried Preusse, on:
Wilfried.Preusse@gmx.de
I will reward the finder of the cards.

Following details:
Airport Dubai Terminal 3, at gate 220 outside the boarding zone
13/04/2011 about 8 am, bevore flight EK055 to Duesseldorf
Enclosed you find a picture from the SD card box.

I m using ususally Emirates Airlines. So far I was happy with their services
On 23.11.2010 in Hong Kong-Bangkok-Dubai-Istanbul route used Emirates Airlines.My Journey on the reservation number, flight numbers and Luggage card numbers are listed below.
I get from my brother as a gift from Hong Kong that are currently new 1 x Iphone 4 to 16 GB mobile phone and new condition 1 x Sanyo Xacti hd 1920x1080 14 MP camera after the flight I noticed that there is no in my luggage.
Any people help me
Caglayan Dikmen
reservation number:
DXBEK0373-24
Flight numbers :
EK 385/23
EK 373/24
EK 121/ 25
Luggage card numbers
EK 525591
EK 525592
EK 555593

My name is Rushdy Fouzeen. I have lost my luggage on 27 November 2010. Flight no. EK803 from colombo via Dubai to Jeddah. The Authorities are trying to trace my luggage and i an in contact with them.
My Baggage lost Ref no. JEDEK28633

kindly be requested to trace and give as early as possible. i have my original certificates in the luggage along with other very important stuffs of my life.

My Mobile Contact no. +[protected]

Emirates sent me a letter stating that they cannot cover for any of my lost baggage which includes a brand new Laptop, Camcorder (Sony), jewellery, expensive books and CDs and some clothes. The airline requested me to check in my carry on luggage saying the flight was full. The bag arrived at my destination airport with no items in it. It was open and ripped and had no items in it. I was travelling from Newyork to Hyderabad on Aug 27th 2010. I am totally disappointed and need help. Please send me any queries your have to aysolag@gmail.com. I will never fly Emirates. My total loss is valued at more than 3000$ (US dollars)

I travelled on EK 766 from Johannesburg, South Africa to Karachi, Pakistan via Dubai on 1st of September, 2010. I'd one suitcase of about 33 kg which I checked in and one hand carry bag. when I arrived in Karachi and picked up my suitcase up from luggage belt, I was shocked immediately that it was very light in weight and next thing I saw the lock was missing so instead of seeing it inside I immediately asked a custom officer standing nearby what to do in such a case, he guided me to emirates counter and when we opened the suitcase, we found all the valuables 3 laptops and 7 brand new cell phones a digital camera and a medical watch were missing and torn empty boxes were laying inside among clothes. Worst came afterwards when seeing such evidence as brand new empty boxes and 19 kg weight of remaining bag, the airlines staff started investigating me as I was accused and guilty and not a victim. After 3 hours of up and down through their offices I finally got a file opened for my case and they gave me reference number to follow up in 15 days time (KHIEK25537/02SEP10/0938GMT) At the time of my arrival it was so shocking that I forgot to see that my Truworth sun glasses were also missing but anyway something which revolved in my later is that an Emirates staff, a man at online check-in counter who helped me that nightn when I handed my bag to be checked-in he took few of my documents in haste and told me that he's just going around the corner to make photocopies but when he returned after about 3 or 4 minutes, I don't remember holding any copies in his hand, he just handed me my stuFf back as he's already printed boarding cards for both of my flights. He also didn't inquire that my stuff weighed over limit, which I was hoping as I paid 325 Rands on my domestic Mango airline flight from Bloemfontein to Johannesburg few hours ago. Anyway I hope I'd hear from Emirates as soon as possible. And if anyone from Emirates pay any attention to this I'd like to request them to change my phone numbers in my file. The new number is +[protected] but more than anything else I want to be contacted via email: seraiki@gmail.com something else I want to mention, it seemed normal to staff if one is coming from Johannesburg.
Ahmed Mustafa Kanjoo

I lost my diary on a flight with Emirates. It has important dates and medical information. It has a red cover with gold rimmed pages.

Following details:
Flight EK030
Heathrow to Dubai
3rd June 2010
1700 hours
Seat no. 44k

Please, if anyone has found it, can you contact me, Val Franklin, on:
valind@rediffmail.com or mobile no. [protected]

Thank you so much - I will be so grateful.

hello everyone,

it is now April, yet i am still battling with Emirates Airlines for compensation. since they hey have finally classed our baggage as lOST AFTER so many months.

It was the first time we travelled Emirates Airlines...NEVER AGAIN...they have the worst customer service, no sympathy, difficult to get in touch with any senior member., it has been a long nightmare for us, ruined our childrens holiday by losing our baggage, because of there negligence.

I regret travelling with Emirates Airlines, i should have listened to my husband and travelled South African Airways.

we arrived SFO on January 27 and they lost one of my bags. today is April 17 and as of now i haven't received any reply to my emails. i have been calling their New York/SFO offices since than and they are not answering my calls or calling me back. i am so frustrated i don't know what to do.

I would advise that you email the airline concerned directly and complain. I would be surprised if you got anywhere by simply posting the information on this website. You have no guarantee that Emirates Airlines is monitoring this forum, and further, only a formal complaint can help.

be careful with emirates ground staff at shamshabad airport hyderabad, please check your baggage after landing immediately for your belongings inside as they are used to steal the valuables from the baggage . As I lost my wii game console and two digital still cameras.

i come to bangladesh on the 26th september 2009 and did not recieve my luggage, every important items were in that luggage that i need everyday, e.g. my clothes, deodrants, lotions, etc nd also expensive and designer items were inside the luggage. i am unhappy with emirates becuase they give me faulse hopes and say that it will come with the next flight. actually they are so confused themselves as they dont even know whether its lost or delayed. i am reallly angry and wish that i never come here with thier service. i am now having financial problem as i had to buy extra clothes, shampoos, soap, etc. however the costumer service is realy bad as they do not help at all! i am leaving back to my country on the 15th of novemeber 2009 and i am stressed because i dont have a luggage to take back and my things. i advice everyone not to use this service becuase emirates will lose all your belongings! i really hope i find my luggage and never look back at this service again!

Dear sir/madam,
Today, august 12, 2009, I lost a golden motorola mobile.
flight EK 956
from beirut to dubai.
departure:3:55
seats 6D, 7D, 6A, 6E.
I informed Ms. Munira & Mr. Fahed in the airport premises@ 8 a.m
was told I'll have an answer in 2 hours.
phoned Ms. Victoria @ 5p.m... still my mobile not found.

Would really appretiate if somebody can help!
regards,
lina

fed up with emirates I booked a ticket to cochin from london hethrow
on the way we missed the connecting flight on dubai due to flight late.
once we arrived in cochin and when call office to check the return flight they are saying they cancelled the return flight due to the missing it is horrible ... never ever use emirates flights they are cheaters

Dear Sir/Madam

Salaam !

This is to report a lost my prescribtion glasses of golden frame in a Burberry Case on the Emirates the particulars of which are as following:

1. Flight No. EK 048
2. Date: 28 July, 2009
3. From: Frankfurt ( FRA )
4. Dubai ( DXB )
5. Departure time: 2220
6. Seat No. 2A ( First Class )

I would be more than appreciative to be given any lead of wether it has been found or not. If found, pls.inform me on my e-mail you have with the Skywards Program, Card No. Ek [protected]

Thanks & kind regards,

my name is ANUMBA frank.E., i fly emirate Ek 309 from beijing- china via dubai to lagos, At lagos i could not see my 2bags no.Ek460001&Ek459999.then i asked the Ground staff, he told me to fill a form which i did but since then no answer to my bags.when i went to thier office, the staff in the cumpter told me that there is no information for my 2Bags in the system...Emirate is the most none- organize Air-line in the World expecaily in baguages matters...

This is the WORSE AIR LINE IN THE WORLD NOT THE BEST AIR LINE. I do not know who selected and on what criteria the best award was given?

To whom it may concern,

It is with great disappointment that I am uploading my complaint onto this website.

After having spent time with my family and friends after working away from home for a long time it was sad leaving home again. The best thing about coming back was that the on flight service was really good although it had it's ups and downs.

Anyway, my bags were booked straight through from Cape Town, South Africa to Melbourne. When I arrived in Melbourne after waiting at the carousel for about an hour I was contacted via the intercom requesting that I visit the baggage desk. I was then advised that either my surfboard or luggage bag was left behind in Dubai.

This was the last thing that I needed after flying for almost 24 hours. I was told to wait at the carousel till all bags came though and then if my luggage bag was not there to check at the oversized baggage section. To my surprise I found that my surfboard was there and the bag was ripped open and my brand new board was damaged badly.

I was told by the lady that "that is not our problem, we do not cover or are responsible for that". Then told me that I should give my details and they would drop bag at home.

My bag was dropped the next day and I was not home so my housemate signed for the bag. When I arrived home I found that the bag was ripped open at the bottom and my stuff was stolen. My 4 gold rings, 2 neck chains, bracelet, Hugo boss perfume, smarties lollies, gold earrings and puma sneakers was stolen and my bag zip damaged.

When I called the baggage desk to advise they told me that they will need all details of what was gone and will forward the report and it should take about a week to get a response. I waited a week and called back and to my surprise no-one knew anything about the matter being sent off. I was told by the lady that there is nothing they can do about the matter. After I explained what had happened she told me there is nothing she can do not even offering to look into the matter and call me back. I advised her to put me on to a manager and she said she will get one to call me back. To no surprise no-one called and I had to get onto it. The manager who I spoke to at first did not want to give her name and after I explained advised me to fill in the pilferage report and send it to them myself.

The items that were stolen was of great sentimental value to me as this given to me by my family and 2 who passed away.

This was the worst experience I had to go through not only did my things get stolen but the service was awful.

Well, guess what, I still await a call from the guy I spoke to who advised me that he will be calling me back Wednesday during the course of the day to give me an update.

This is the type of service I received and I hope that someone will actually do something about the matter.

Regards,

Randal

Everyone with bad experiences on Emirates is probably wondering why they do not have a complaint section on their website. That's because they are attempting to hide all the bad publicity they receive.

"Emirates, the world's favourite airline" "Emirates, the world's #1 airline" - who confers these titles? Are these being bought by the airline?

The Indian, Pakistani and Emirati staff at Dubai Airport are rude, ignorant and illiterate. I have worked in the Aviation industry and am well aware of the standards that airlines like UA and Singapore thrive to meet.

In the case of Emirates, there is only one goal, please the ethnic-Europeans with dignity and the rest can find their own way.
In fact, it doesn't matter to them if you are an American or Canadian with ethnic-South Asian heritage; as long as you are not fair skinned, you are not going very far with the EK and Dubai Airport staff.

lost luggage, It, s about 8 month ago since I lost the luggage when travel from south Africa- O.R.T.IA. to Dubai.
SOUTH AFRICA ( ID.NO. [protected] )
REGINALD KULA

LOST LUGGAGE

My brother took a flight from India to Leeds of Emirates. His luggage is not delivered with the flight. They say that his lugguage is not even received London, as the flight was a connecting one. Now the buggers are claiming that its our fault to loose the luggage.

I ask, how can the ###ers give boarding pass without verifying the luggage? If he got the boarding pass that means, they have checked his luggage and now its their responsibility to take care of the luggage.

I prefer not to fly in Emirates from now. And I suggest others too

Dear Sir/ Madam,
Sub: complaint of baggage File No 20565
Most respectfully I have to state that I had a flight from Dubai to New Delhi on 28th July 2008. My flight no. is EK 510. Unfortunately I have lost my baggage. After long wait I have recieved my baggage on 2.9. 2008 at 8.30 PM by courier man. I am very sorry to say that my baggage is totally in mutilated condition. My one original lock is missed from the baggage. I have opened my baggage in the presence of your courier person. I was shocked to see that my camera make Cannon model G-9 was missed from the baggage whose cost is Rs. 23000/00(650 Libyan Dinar) along with pens and pen drives.I have already requested so many time at New Delhi Airport office telephonically (Tel ph no 91-11-[protected]/40/43). After repeated request telephonically to your office finally they agreed and told me to send camera reciept, passport copy, ticket no through fax ( fax no. [protected]). After long wait I have enquired telephonically from your emirate perssonnel they told me to write to custmer.affair@emirates.com
kindly pay my all dues of mutilated baggage and price of camera at the earliest. Hoping for favourable consideration.
Thanking you
With regards
Yours Sincerely

Dr. Shiv Kumar Sharma
# 3103-A, Sector 24- D, Chandigarh-160023 India
Mobile no. [protected]

Dear Sir,

I left a portable media player on my seat in following flight:

1. Flight No : EK122
2. Date : 3 Oct. 2008
3. From : Istanbul
4. To : Dubai
5. Departure time : 19:25 (Turkety Time)
6. Seat No : 18G

Therefore, please let me know how to find it.

Regards,

hi ..
my husband missed his jackets in chennai airport during immigration check.
could somebody tell me the email id for lost and found in dubai

emirates airlines dont care about your lost luggage.

from : bayu, indonesia
email : diby168@yahoo.com

dont take emirates airlines if you have luggage.

i lost luggage with emirates on august 31 2007, im tired asking for claimed, emirates airlines dont care about your luggage.

this is my
CARRIER BAG TAG NUMBER : EK 370888

lost report at dubrovnik croatia airport with agent gordana peri (phone : [protected])
NO FILE REPORT (PIR) : 20982

until now august 30 2008 my luggage still lost...

does emirates airlines care? my answer is no.

dont use emirates airlines and be carefull with your luggage.

i travel from dubia to lagos nigeria but i cant see the bag from 2006 december till now but now i am in islamabad pakistan [protected]

my name is johnsmith okoro since last 2 years i havet see my bag i dont no what is going now i live in islambad pakistan this is my cellphone [protected]

Emirates Airlines does it again, My family arrived in Dubai on the 27 May 2008, two bags were lost. To date (26July 2008) we have had no news on the lost bags. They will not call you and every time you call the lost baggage section you have to quote you claim number and relate the entire story to the person on the other side and if they transfer your call, you have to relate the story again absolutely frustrating . Worst of all when you call the lost baggage section the response is would you like to check on your lost baggage my response "NO I WOULD LIKE TO ORDER A NEW AIRBUS A380", why on earth would we call them besides checking on our lost bags. They have a very bad attitude toward the customers when it comes to the claims department, after giving them the description of our bags and the contents they have claimed that the bags were found only to be frustrated again when they delivered the wrong bags X2. It is impossible to get any of the senior staff on the line and when they do take your call it seems as if we are the ones that are at fault. The contents of our luggage were the most valuable cause we have relocated to Dubai from South Africa and Emirates are offering us less than a quarter of the value of the lost luggage, claiming that they are governed by the Montreal Convention which only allows them to pay USD1456 per claim not per bag. THIS AS GOT TO BE ONE OF THE WORST AIRLINES, THINK TWICE BEFORE YOU USE THEM.

i hate emirate because they treat blacks with no respect, who do they think they are. ###. if you guys dont want blacks tell the world so we know in dubia they are racist.

I understand your frustation. It has been almost a year and I am still trying to get a response on my trip from NY-London-Dubai. The Jumeriah Hotel sent in a lost baggage response and I still do not have a response, after numerous attempts to contact them. I had to purchase everything for 2-3 days of waiting for the bags. I was there for business meetings, needed suits, evening wear, etc. They stole items from the bags when they were in transit. I am surprised at this airline and quite disappointed in the lack of response considering the reputation they have and the money spend to fly first class in quite expensive. This is certainly not the response you would expect.

I had travel with emirate airline from seoul to tehran via dubai on friday dated 23/05/08 by flight no 971. unfortunatly i have not yet recieved my loggage . I lost my meeting . What can i do i have claim against emirates air lines.

I am runing out of patient with Emirates airlines, i lost my luggage while i was traveling from indonesia on 29th of Feb 08 on flight number on flight number (EK 349) to dubai and then to catch my connecting flight to kabul, at emirates desk i have been told the bag will be tranfered to my next flight i have given all the information about my next flight till now 8th of April 08 still havent heard any thing, if this side is reviewed by any one i would like to have contact or phone number to find out about my bag

Please...

yea..! i def had lost my suitcase as well.. i was coming bak from pakistan to dubai to new york.. and when i went to baggage claim in NY my bag never showed up when i went to customer service... they told me that there is no info of my lost suitcase in the computer..?!?! how is that possible... but i called emirates EVERYDAY and they finally told me they found my bag... unfortunetly is wasnt mne and i gave it back. I kept calling a month and a half later.. i got my compensation.. but still.. i didnt want the money.. i wanted my bag...! I HATE emirates... they ALWAYS LOOSE PEOPLES BAGS..! I'd rather fly PIA...!

i am still waiting for a reply from emmerates !..it has been 3 weeks now, and i am still waiting for my luggage !..I have phoned 9 times, have emailed 4 times..and still no answer..i fly from South Africa, to Dubai..and then to Iraq..I want my Luggage PLEASE !..Contact me.My luggage is at your terminal at lost and found.

I too flew Emirates Airlines over this last December vacation, returning January 2008. Worst experience we've had with any airline. Lost Luggage not found and missed connection due to their system going down. Had to deal with staff who were not prepared to deal with the situation that arose, due to the many delays. Staff were above all very rude and unsympythetic due to our frustrations. Any advise what to do with regards to lost bag. No response from customer affairs at all.