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2.0 724 Reviews

Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Emirates reviews & complaints

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3:58 pm EDT
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Emirates in-flight service

This is about my experience on dubai-lax - - ek215 on 11th mar 2009

Yes, emirates defenitely have to do something about their customer service and in-flight service. They have good and new flights, they are neat etc..

... But there crew defenitely need to be fixed. Sofar my last 10+ years of international travelling this is the worst experience I have had with service in flight.

None of the crew member were answering call button, I have pressed it 15 times and ot would simply re-set itself after 15-20secs.

— dubai - los angeles-non-stop-16.5hrs... Except 3 time food service.. They did not serve any water or juice at all.. If you need any water etc... You have to walk all the way till the end of the flight and help yourselves.. I wouldnt mind but I was travelling with my 10month old son and he was exteremly cranky...

I have left 4 voicemessages for emirates customer service and 3 e-mails till today (24th mar) but no responce what so ever..

I have a return flight on the same airlines... Now I am thinking to buy a ticket on different airline (Probably singapore)...

I kindly need help in escalatin this case to other sources if any.

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bella
Glendale, US
Apr 22, 2009 7:29 am EDT

we were stuck on the plane for 4 hours without it moving because they discover a battery needed to be changed. This caused lots of passengers including myself to miss our connecting flight. When we arrived to NY, they kept everyone waiting in long lines and not knowing what to do. I found that to be extremely odd since they had at leat 12 hours to figure everyone's connecting flight prior to our arrival.

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greg
, AU
Apr 08, 2009 3:39 am EDT

Your be lucky to hear from Emirates as I have an out standing complaint that has gone on for over a year now with them, 3 emails sent plus a number of phone call and today I finally heard something back from, but they are now saying they have no record of our complaints and refuse to apologies for anything, which is all we are after!

Not happy and will be flowing this up again with them, but I don't hold my breath. I will never fly with them again regardless of good there planes are. They need to learn to look after there customers. And by the way I was a silver member air-miles with them!

I'm looking at sending my complaint to the chairman of the airline!

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O
3:27 pm EDT
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Emirates stolen laptop

Hi,
My name is mouhamad mouslli, I flow on emirates airlines on december 31 2008 from new york to dubai flight number ek0202 and my last distention was damascus flight number ek0913 on january 06 2009. I had with me a brand new dell laptop pink top color in my bag and it was cleared from new york. Unfortunately I was so shocked when I opened my bags in damascus and I couldn’t find the laptop. I tried to call emirates offices in damascus and they said you have to go to the airport office to complain, so I did, I went there the first time they were close and the airport is really far from where I was staying, so I called again and I took the operating hours and went there again on time, but again the office was closed. And no one even tried to give me an answer in damascus, which made me very angry. And here I am trying to complain and I should get some kind of reimbursement for the laptop ($ 600) worth. So please let me know if you needed more information I can fax you over a copy of the credit card for that purchased laptop, and or any other information you find handy. I called emirates airlines more than 10 times but I couldn't get any clear answer. Hope someone from emirates see this and contact me.
Email [protected]@hotmail.com phone# [protected]

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5:49 pm EDT
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Emirates flight checking and cancellation issue

Dear collage from emirates,

I have problem with my air trip because the flight from dubai to peking was cancelled.

My booking reservation number: 3nzo2j
2 person ms. Jiehan li and mr yan xue

According to the plan it travel on 29 march 2017 11:00 from dubai to peking, but your company cancelled the flight without any information!
I just got this information yesterday and it is of course a big trouble for us!

Pls check if we could change our trip to another earlier plane for free, pls note that on monday 30. 2017 arrive at peking is unacceptable!
We could fly from duesseldorf or frankfurt, on 27 or 28 march 2017.
By the way, pls info us what can we do in the nearly 24 hour in dubai airport (E. G. Hotel, food, coupon?)

Thanks for reading and pls answer as soon as possible.

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Kizoo
, US
Sep 02, 2011 5:57 pm EDT

If I had some constructive criticism about any service or service staff that I pay for normally I would not hesitate to go directly to the manager/company and provide that feedback in the hope that they would listen to any comments/criticism and act on them. Alas with Emirates Airlines there is no point as they will not listen or emerge to be interested to those of us who travel in the back of the airplane.

In this last period I have flown to Brazil and back and Egypt and back and both times the service from entering terminal 3 economy class – through to the cabin staff has been appalling.. I am due to glide to Langkawi next weekend and the leg to KL is with Emirates and already I am dreading the experience.

An airline that has no checks and balances, whose staff fill up the business and first class seats and who I believe have lost reality with what really goes on down at the not so wealthy part of the business ~ does any of this really matter ~ to us down at the back it does, but to the management and staff of Emirates ~ I doubt it… with dread I look towards the weekends flight as I do to South Africa flight later in the month…

Well change airlines I hear you all say … when you live here your choices are limited! and at the cost that Emirates charge the normal man … well I guess they have to augment the 10% first and business class seats for their staff…

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Rtik
, US
Oct 08, 2011 4:36 pm EDT

My son went to pakistan and was due back on 31.12.08 because of bad weather conditions didnt get that flight so I rebooked from the uk office for him to come back payed £100 by card and was sent a recipt in return with all new details. On the day of my son to come back when at the check in the guy at the desk wouldnt board him unless he payed another £100 I had a call at 21m and even though e-mailing them the reicpt that I had recieved he didnt believe and so refused for my son to baord unless another £100 was payed. My son was desparte to come back so we payed it and at that time the guy at the desk said we could get a refund back from uk office. Now even though sending emirates all the proof of paper work they are refusing to pay back my £100 making excuses that theat is how it works and they are the rules if you miss the flight, if that was the case then why wasnt I told that when I first rebooked, what it is they just dont wnbt to pay back my money its £100 not 10000s so whats their problem the lady in chareg says she cant do anything and that I should go back to the agaent and they said uts a load of rubish what shes saying thay should pay be back >how can you help?.

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almehairi
, AE
Aug 09, 2014 4:17 am EDT

I maid a booking through your emirates airline call center in the 7th of August for my brother how was coming from us new york city the customer representative did not mention that this flight will have transit in milan not once in the two times that i contacted the call center. I am really upset and my father is so worrid that my brother spending over 2 dates from plan to another
ref:fydhes.
I will be waiting for your answer

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Martin devlin
, NZ
Dec 14, 2010 8:46 am EST
Verified customer This comment was posted by a verified customer. Learn more

I tried to join Emirates Skywards today and submitted all the required personal details.A Skywards number was issued but befiore i could print the temporary card, it disappeared.All attempts at retrieving the account number have been frustrated by your website.martindevlin@xtra.co.nz

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D'Souza2
, AE
Aug 07, 2012 11:54 am EDT

EK boasts of being the No. 1 airlines, but I wholeheartedly disagree. They probably were the best, but over the last few years the service they provide is terrible for the fares that they charge. I have had a few instances to prove this one being today when I phoned their Customer Service telephone number to ask how early I could check in my baggage before a flight to Toronto. I was told that I could check in 24 hours before my flight, but realised that this was not true when we arrived at the airport 8 hours before our flight to be told that check in for the Canadian and US sectors were only done 4 hours before departure. To prove that I had not misunderstood the Customer Service desk's information given earlier in the day, I phoned the same number from the airport and was again told by another customer service agent that I could check in my baggage 24 hours prior to departure. When I told them that I was actually at the airport and was told by the staff there that I would only be able to check in my baggage 4 hours prior to departure, the customer service representative had the nerve to tell me that this must be a recent change of rules and that he was not aware of this and that they don't usually get informed when any rules are changed, which I think is totally careless of the airlines as this misinformation leads to a lot of inconvenience and frustration for the passengers. But I think EK think they are the "best" and that despite their shabby service, people will still want to fly EK. This may be true for some people, but they have definitely lost me as a customer. Shame on you EK, if you want to take such exorbitant fares, at least provide the service to justify them. To me this is daylight robbery.

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terri platell
,
Nov 09, 2008 8:21 pm EST

My husband and I flew business class dubai to perth on ek420 on tuesday 4th november. The aircraft had no power shortly after take off. Therefore no entertainment, seats locked in position, no lights to read for the 11 hours. We have heard nothing from the airline and feel this is very unsatisfactory. Our anniversary weekend to dubai finished on a frustrating and very long flight. We have flown alot with emirates first and business class but will now rethink our choice of airline.

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Hussain Hirjee
Culver City, US
Feb 21, 2009 9:05 pm EST

I have not recieved a reply and I send one last week and 3 times before. I had a complaint about reissuing my ticket of Emirates Airlines. I am Hussain HIrjee hoping for a reply.

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Dupley
, US
Aug 16, 2011 8:23 pm EDT

My wife and I traveled business from chennai to sfo and back. Right through they made us literally beg for two seats together. Highly insensitive seating arrangement. Also they lost my bag on arrival at chennai. Very impersonal service and very customer unfriendly. I hold the highest tier in loyalty in two other airline and despite being silver in it did not see anything tangible.

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Andre68
, AE
Aug 22, 2012 7:32 am EDT

Emirates airlines just can't get it right. It will be a miracle if any emirates flight between dubai and doha departs or arrives on-time or even within 60 minutes of the scheduled time. The fact that this is a 45minutes flight doesn't matter to them to get it right. You must schedule your business in such a manner to allow at least 3 hours delay or you might just have to reschedule your business trip due to the excellent non-service you get from this airline and then have to deal with flight attendants from numerous nationalities, each with their own arrogance as if the airline belongs to them. But maybe that is exactly the reason this is such a pathetically poor and unreliable airline, arrogance and non service. Rather fly qatar airways or even fly-dubai and get to your destination on time and on the same day. Emirates airlines should get a reality check... Just because you have the most planes and make the most money doesn't mean you are the "best" airline, infact I will rather fly any budget airline than ever using emirates again.

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adegun opeyemi
, NG
Dec 13, 2008 1:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I left my glasses on the front rack of seat 11a on flight ek543 chennai (Madras) - dubai on the 10th of december. Went I got down from the plain a complaint was made. It was obvious that they ha not checked before our connecting flight to lagos. The glasses is a rimless, slightly tinted varilous lense. Its brown in colour. The case is brown with "jilly opticals" written on it

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7:27 am EST
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Emirates excess baggage charges

Has anyone else been ripped off by emirates for excess baggage? At & pound;35 per kilo!

In september 2008 emirates withdrew their "migration" tickets apparently, which had a 40kg baggage allowance per person. We booked our flights in october 2008, when they gave us 20kg allowance per person from newcastle, via dubai to perth, australia.

Knowing this would not be enough I checked with our movers, pickfords, for some airfreight and they priced 150kg of unaccompanied air baggage, to be collected from our house and to be picked up from perth intl airport at & pound;350 all in. So I reckoned, even if emirates were a bit more expensive it would be worth it to be able to arrive with all our luggage at the same time. And I was sure we wouldn't need 150kg.

At the check in the nice young lady saw we had excess baggage and then weighed everything. Handbaggage too - even our children's cuddly toys.In total, except for ourselves, we had 105kg of excess baggage, and emirates wanted & pound;3675! They gave us 3 choices, pay up and board, abandon 105kg of baggage and board or walk away. They then waived 48kg of baggage, 28kg of which was handbaggage anyway, in effect giving us a free suitcase, and wanted & pound;1995 for the remaining 57kg.

In effect, it costs the same for 20kg of excess baggage as it does a full adult fare and their 20kg allowance. I have tried to complain to emirates and asked them to at least justify their pricing policy but they replied:

"an airline is at liberty to determine the excess baggage rates it charges and to change these at any time"

They wont justify the excess baggage charges and they obviously bear no relation to the actual costs incurred to them as the carrier.

As such they can be rightly described as a "rip off". As a pax, at check-in, you have very few options and very little time to arrange anything.

No other carrier charges anything like these rates as far as I know. Thieving b******s.

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Jean Bagshaw
, CY
Mar 08, 2009 1:58 pm EDT

I went on holiday at the end of 2008 to Australia, and decided to go Business Class, as it was going to be the trip of a lifetime. The ticket cost me almost 4500 euros, for which I expected a high level of service - how wrong can you be? I had a wonderful holiday until I returned to Brisbane airport for the return journey to Cyprus. Yes, I knew I was over the limit, but did not expect to be charged AUD920 (approx 460 euros) excess baggage charges! It was not just the charges, but the total attitude of the Emirates staff at Brisbane. I was not offered unaccompanied baggage, nor was it mentioned to me by them. I have written to Emirates and complained (and not just about this), but all I received was a letter back saying they were bringing my points to the duty manager - in fact, nothing at all. I hope to return to Australia in a couple of years - will I travel Emirates? NO I don't think so!

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4:43 pm EST
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Emirates visa issue

I phone to emirates customer services regarding a visa issue and explained to them that I am going to dubai by-air and from thr I am travelling to omen by car.
From omen I am coming back to dubai for my flight, on which the customer representative said that "yes, its possible, you have to fill 2 visa application forms along with all the doecuments required and its possible you can travel out. (She further put me on hold and said she will confirm with the visa section first as well) after a while when she back, she said that yes its possible you have to send us two visa application forms accoding to the visa section.
On above phonic confirmation, I finalized my flight and now I have recived a following reply:-

"subject: re: visa application *dhcjgj
Date: sat, 21 feb 2009 19:50:05 +000016
From: [protected]@emirates.com
To: [protected]@hotmail.com
Cc: [protected]@emirates.com

Dear mr haq,

Please note we have received a reply from our visa section in dubai. Emirates visa section has advised that you will have to enter and exit through dubai airport to apply for a visa through emirates.

If you have any further queries please contact us on +[protected].

Best regards,
Zoe prophet
Senior customer sales and service agent
Emirates european contact centre
Tel +[protected] email [protected]@emirates.com


My question is that I have inquired all the information over the phone and explained each and every situation to the customer services agent in emirates, I did explain to them that I am travelling by car to omen on which she said thts fine you have to fill two forms for two visas,

And now when my flight is confirmed they are giving me the stories!

Its really ridiculous!, I need a way out on it. I need a written explanation of why first your agents said I need to apply visa on two forms and I can go out of uae by car!
If not where does your rule says that no one can travell out of uae and if this is the rule then why customer services did not explained it to me when I phoned them and inquired about all the information!

Its a bit of annoying situation!

I need a written explanation on it! And it has to be on urgent basis because my flight is on 11th march!

I am really not happy the way emirates customer services deal with this issue, they are giving the false information to the customers

Hope to hear you soon!
Regards
J. Haq
[protected]

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ABSHARMA
, NZ
Feb 22, 2014 9:19 pm EST

I have recently had a similar issue wherein Emirates airlines denied me boarding since their flight to Dubai transits via Australia and i need to have a separate transit VISA. All this told to me on the day of boarding instead of 7 - 8 weeks back when I bought the tickets. In fact the tickets had no mention of Australia transit at all.
I have lodged a refund claim with them.

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12:49 pm EST
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Emirates reissuing my ticket

I, Hussain Hirjee, passenger of emirates airline traveled last month, Jan 16th 09 from LAX to Karachi. Everything was fine, but while coming back to LAX my flight # ek 605 from Karachi to Dubai was cancelled and all the problems started. My flight was in the morning at 5.45 am, so I reached at the airport 3.00 in the morning, and there were no emirates offices open. Finally customer information desk informed us to contact emirates office in the morning, so I finally managed to go to the emirates office to reissue my ticket, they told me to contact virgin airline so I went to virgin airline office and explained them my situation, but they told me because it was emirates airline fault, you have to go back to emirates offices again. I went back to emirates office then they said to go to continental airline office so they I went to their office, but they also refused to issue the ticket. They told me to go to emirates office, this is the third time with all the transportation hassle I went back to emirates office, and try to explain the supervisor and finally I was very upset so they issued me the new ticket. Now you can imagine how much hardship and problems I went through, so kindly consider anything your management can do for me. Also, my luggage was missing at la airport, they said it was emirates airline fault. I am a regular emirates airline customer but this time I was not happy to travel with emirates airline, so kindly reply me soon what your management can consider.
Sincerely,
Hussain Hirjee (passenger)

P.S Please email me back on the e mail address [protected]@verizon.net and we have send you 3 complaints before but never got a reply. Hope to get the reply soon.

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Stevensen
, IN
Oct 03, 2014 9:36 am EDT

Not sure which airline you are complaining about.
I was on the same flight. And everything was smooth.

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2:59 am EST
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Emirates refund or change of date of airline ticket

To whom it may concern,
My name is joe tabone and a year ago my wife had to return to her native philippines regarding some paperwork on a house thereat she purchased a few years before. Before leaving she consulted a lawyer in the philippines regarding this matter and he informed her that this problem would be resolved in about a year. Therefore I purchased her and my infant daughter both a 1 year ticket so while the issue regarding the residence be resolved she could also enjoy her parents as well besides seeing our baby daughter also. Recently she informed me that the house matter will take a few more weeks and she will have to miss her flight due to this matter. Therefore on receiving this information I proceeded to my emirates office where the tickets were purchased to se if the flight could be extended at an extra cost. When told that I could not extend after a year I asked for a refund since the flight will no be used and since my wife has to stay a bit longer. This appeal was also denied even though emirates has an area in their website where you can request for a refund of your electronic ticket (my wifes and daughters return tickets are electronic tickets and the booking was done online at the travel agency). I paid for ticket expenses in cash and recently I was informed by the agency that my daughter who just turned two years of age was no longer considered a child by emirates but now a infant and I was requested to pay a extra fare due to her age.
My wife has always used emirates in her travels to the philippines and always had words of praise for their service but this matter now has left us with doubts now. My wife enonima tabone electronic ticket no. [protected] and my daughters beyonce anne tabone [protected] are not going to be used so why is it so difficult to extend or give a voucher so with an extra payment the flight can be used so they can return home. My wi and daughter were due home with flight ek 335 e 15 feb 09 7 mnldxb hk1 00:20 05:20 then board flight ek 107 e 15feb 09 7 dxbmla hk1 08:15 13:20. I surely hope some sort of compensation could be worked out. Please feel free to contact me on [protected]@hotmail.com I also want to thank you for taking time and consideration in reading this appeal and hpoe for a positive reply from your end so until I hear from you thank you and take care.

Mr. Joseph tabone

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Mathews Kurian
, CH
Dec 25, 2010 8:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

I came by Emirates flight EK 045 on 21st Dec. 2010 in Frankfurt Airport from Dubai and I found that my baggage was missing. I immediately reported the matter to the Baggage tracing centre in Frankfurt Airport and I was assured that time my baggage will be delivered at home the next day. But today being the 4th day I did not get my Baggage yet or any proper information from them when I call them. My Baggage contains valuable items for personal use and perishable items including medicines and as such I must get proper compensation for them which comes about Indian Rupees 50, 000/-
Mathews Kurian, Nussbaumweg 14A, 4103 Bottmingen, Switzerland.
kurian@mathews.ch Tel. [protected]

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claire grella
Maidenhead, GB
Mar 02, 2011 6:35 pm EST

Returning back from a holiday of a life time in mauritius, flying with emirates, we were transit in dubai for our connection to london heathrow on 26th feb 2011. On check in, in mauritius your ground staff informed us that our seats had been booked for the entire journey to our final destination and that our seats would be allocated together as a family. However, collecting our boarding passes for the final journey from dubai on flight number ek001 we were told the three of us would not be anywhere near one another as the flight was over booked. We chose emirates for their reputation but sadly we were hugely disappointed and felt the cabin crew were not helpful in trying to resolve the situation or even in the slightest bit apologetic.
I look forward to hearing from you shortly.

Gennarog@hotmail.Co. Uk

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jasmine
,
Oct 05, 2008 5:32 am EDT

I am a business woman and a regular passenger of the notable emirates airline but with a great regret in writing to seeking help from your board in regards of my business partner (Mr. Syed mujahid hussain shah) & rsquo;s lost baggage during a flight journey on board this airline flight ek607 from karachi to dubai on 6th april 2008. Mr. Mujahid has lodged a report to the concern airline customer service and senior claim assistant in charged (Asilya mukhidinova) in regards of this matter but they declined to give any appropriate assistance nor take any responsibility on this matter. They even rudely told him that they have his baggage in the same flight but yet they are unwilling to handle it back to him. I tremendously regret and been very disappointed with the bad attitude shown by one of the concern airliner’s staff as mention above. The items inside my friend’s baggage are camera, watch, cloths, documents and hepatitis b medicine made in south africa (Worth aed35 000) , therefore his total claim for this baggage is aed47 000. Your urgent attention will be much obliged and I should be glad if you or the media would kindly take some drastic action to this matter. For more details my partner can be contacted at his mobile number [protected]. Thank you.

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shaziya
, ZA
Jan 11, 2012 8:47 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Hi I travelled wth my 3 kids to dubain n returned on 08/01/12. My kids were really dissappnted to c othr kids aftr we landed. Wth emarites bags. My kids were not given any!

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devil92
, US
Sep 20, 2011 7:05 pm EDT

From: kodak recruitment
Date: tue, 29 sep 2009
Subject: emirate airline appointment letter

Kodak recruitment agency
London, united kingdom
Tel/fax: +44-[protected]

Attn:

It is of utmost importance to inform you that after the screening and scrutiny of your curriculum vitae with other verification procedures carried out, emirate airline group (E. A. G) were able to resolve the status of your application. On this note, we hereby congratulate you on the success of your application and as such we have attached to you the offer letter/terms of agreement that transcends any written document. You are therefore required to follow these procedures immediately so as to complete your employment formalities:

(1) you are to contact the traveling agent for a valid work-permit / employment authorization document immediately so as to enable your work in london legally.

Note that the procurement of your work-permit must not exceed the deadline as stipulated in the offer letter as it would take four (3) working days for the traveling agent to procure your work-permit before the united kingdom high commission.

Below are the contact details of the emirate traveling agent:
Emirate travel agent uk
45 hilton close, off allen,
Gb0097 london & ndash; united kingdom
Email: emiratetravelagent1@yahoo.Co. Uk
Phone: +[protected]
Contact person: mr. Tony benson
Head of visa/permits operations

(2) do get back to us with developments and updates regarding the procurement of your valid work-permit. You are required to contact the human resourses manger incase of any clarifications. Below with his contact information.

Emirate airline group (E.. A. G)
Human resources department
Contact person: mr. John williams
Contact email: emirateairlinegroup@live.com or hr@emirates-airlinegroup.com
Contact phone: +[protected]

(3) once we confirm your works and residence permit from the emirate traveling agent, which stipulates that you are ready to join the team, we will take care of your traveling documents together with your flight ticket and any money which you spend in the procurement of your uk valid papers will be reimbursed to you during your first month upfront salary.

We hereby once more congratulate you on the success of you application amongst many that have applied and thereby instruct you to expedite all requirements as aforementioned so as to be able to meet the team before the deadline.

Congratulations!

Regards
Mr james brown
Kodak recruitment inc
P# +44-[protected]

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Raycho Raykov
, BG
Aug 03, 2009 11:57 pm EDT

Dear sirs
I would like to describe my troubles when I used to fly with emirates airlines from karachi via dubai, vienna (Austria) , varna (Bulgaria).
I and my colleague am frequent flier on these destinations – every 3-4 months we used to fly. Already 3 times we used to fly on this destination, and we are very satisfied from everything but…
Please kindly note, that all of this our flights we have problem – all of this our flights we miss the next connecting flight dubai – vienna. Between flights we have only 2 hours and 15 minutes. The problem is that from karachi airport can not issued boarding card for the next flight dubai-vienna. Due to unknown reason already 3 times we can not obtain boarding card for the next flights from karachi airport. Thus this time of 2 hours and 15 minutes is not enough to get to the ticket desk and back to the gate. It might sound curious for you, but in our last flights we missed our connection flights due to the time limit with a lot of troubles subsequent. We are afraid that this problem will continue in the future.

Our next flight will be on 20 aug 2009:
Kostov kalin – flight: khi-dxb ek603; dxb-vie os840; vie-var os763
Ticket # 176-[protected]
Raykov raycho – flight: khi-dxb ek603; dxb-vie os840; vie-var os763
Ticket # 176-[protected]

We kindly asking you – is it possible in the future to be arranged to receive our next flight boarding card on karachi airport checking desk! We consider this is a solution for our problem, because thus we will not need to get to the ticket desk in dubai airport and time between connections flights well be enough.

Deeply appreciate your action in advance. Will be very grateful if you reply on my e-mail address: gr. Raykovi@yahoo.com

Best regards
Raykov raycho

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garima sharma
,
Feb 27, 2008 6:53 am EST

I am garima sharma please help me as I m in big trouble becoz my luggage has been misplaced by emirates airlines while flying from banglore to capetown on 24th feb 2008, my compalint no is jnbek29240 n its already 3 days and we were given a priority tag which was pasted on our luggage & hellip;…….. We are regularly mailing them, except giving us the reference / complaint no. No other assistance is there, they every time says we are just in the process of tracing the luggage where as it is already above 60 hours that we haven’t found our luggage………….. The description of my luggage is it’s a red colour bag, trolley bag, with a plastic covering on it n the name n address is mentioned there ie. Anubhav kumar, dale court ,1, ehibition terrace road, capetown south africa & hellip;….. Emirates people has assured us that it wont happen again as we have suffered earlier also while we flying from capetown to banglore on 20th december 2007 our file refernce no. Is blrek10341,12792, for which its already 2 months, that was my husbands baggage for which they have delivered us the wrong baggage with which there is no match of colour, the tag identification anything was not matching n after that our case reopens when we informed this bto the emirates office.

Now we have lost one more luggage plzzzzzzzzzz help us n if any of the luggage is found plzzzzz inform us or courier us to the below mentioned address:

Complaint no. Jnbek29240 & blrek10341,1279

Anubhav kumar

M-+27-[protected]
M-+27-[protected]

Add:5.3.1, vinci-5, villa italia, century city, capetown, south africa

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Hyam
, SD
Nov 23, 2010 5:23 am EST

Dear Sir
Kindly note that we were treated badly with the one of the cabin crew
i was travelling with infant & i asked her to get worm water fror the baby milk she asked me to wait for one hour as she is busy.
pushing my bag with her leg.
giving as the food like she through it not serve.
the way she talking to client is really bad & She suppose not to be emirates staff at all

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Ken
, US
Apr 12, 2009 4:12 pm EDT

I was in line at Houston for checking in with my wife and there was nobody to direct people to an empty line. It looked like a free for all. After some time after we went to the front of the line. We went to what looked like an empty counter. After waiting a few minutes the attendant asked us to go back to the line. A attendant had now appeared from where ever she wandered off to the mange the line and now put us again at the back of the line despite our protestations on having already been in the line.

Ken

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bernieeva
Bala, GB
Jun 27, 2014 5:50 am EDT
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Dear Sir / Madam. I am very unhappy at the recent assault on my wife by one of your passengers on flight EK383 outbound from Hong Kong at 18-25 hours on the 18th May 2014.I would of expected by now to have heard from your self's about this incident, with not only an apology.As you clearly failed to protect my wife, but also an explanation as to who this person was and why he assaulted my wife, by punching her in the head, she was left in fear clearly shaken and has a severe bruise from hitting the armrest while trying to escape his punches to her head.I would expect you are fully aware of the incident, Since a flight attendant was present at the time of the assault, but I will refresh you on this.My Wife Yu Yun Wang was seated on the aisle seat when she noticed the man on the same row as her get this small grey item, and was concealing it with his bag while clicking it, when she asked him what it was he said it is nothing just for cutting nails, then she persisted and asked again, he then said it was a phone, she said it is not a phone. at this time he got up and put the device into his bag and put the bag in the overhead luggage locker, he then moved seats, my wife then went to tell the flight attendants what she had seen, A flight attendant came and looked at the man, but did not say or do any thing further at this time.My wife then talked with an other middle aged passenger, and explained to him what she saw, he then went to report the man again.This time the flight attendant came and asked my wife exactly what she saw, as she was telling the flight attendant, this man jumped up and punched my wife in the head, in front of the attendant, A passenger then got up and restrained the man, then other passengers and other flight attendants appeared, and help take the man some where else.my primary thoughts were as to what this device was, but now I feel that airport security must be very poor if he was even allowed to get on the aircraft with any device that he felt the need to conceal, My questions are who was this man, ?what was the device, ?why did he punch my wife, ?why has she not since been given at least an apology and explanation as to why she was not protected from assalt on this flight, ?how did this man even mange to get on this flight with this device ?, As a fairly regular flyer with emirates, I find this very disturbing, I would appreciate an explanation very soon, yours sincerely B Evans, ( yu yun wang's husband )

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Emirates security removed item

Dear sir,
I travelled in emirates on 27th nov and while security check, emirates staff removed a knife (Hilti multipurpose knife) against which they have given a tag.

I inquired in dec and asked the location and then went to emirates left baggage counter in terminal 3 to take my item back. To my surprise, the staff told that it is already disposed. How can emirates dispose anything without prior confirmation from us. Also there is no date mention which says that the item needs to be collected within so many days.
My tag no. Is ek 118494
Ek 734
Date: 27th nov 2008

I want my item back.
Please take up the issue with emirates and advise further.
Thanks
Regards
Praveen kumar
Mobile +[protected]

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sara warsame
London, GB
Jun 13, 2009 9:53 pm EDT

my name is sara warsame I LOST 4 GOLD BAGOL IN SECURITY  CHECK    ON 12/6/2009I PAST AT 11.50  TO 12 CLOCK... PLEASE I NEED MY BAGOL BACK
MY FIGHT NO EK OO3 TO LONDON ON 12/6/2009
MY EMAIL sarawarsame@hotmail.com
my tel nr ...[protected]
my e tkt [protected]
please hope get my item back
yours sara.

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Emirates tkt amount

I am hon abdulkadir mohamed haji your office in jfk gave me etkt to return without amount written.
Flight number ek 402 of 25 jan to nbi transit dubai
My the reason of return come when I got calling to participate conference in djibouti
I asked to refund this tkt they asked the amount. that is why I contacted
Therefore kindly reqesting to sen the amount of return for this tkt [protected] to get my refund from jfk to nbi

Wishing best
Email [protected]@hotmail.com
Cell +[protected]

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Emirates lost laptop from carry-on

I was travelling from new york-jfk to chennai via dubai, with 2 checked-in's and one carry-on on dec 27, 2008. at dubai (there the date was dec 29, 2008), the crew asked me to hand over the carry-on and collect it when I board off at chennai. the crew said there was no space, but they did not even try to see whether the carry-on could be put into over cabin. moreover, it was a regular sized pullman with allowed dimensions for carry-on.in there, I had a laptop and some clothes. the crew tied a tag to it and handed the half of the tag for identification. I was under impression that the the pullman would be kept in some closet within the cabin, and would be kept at the exit when I borad off. for a disappointment, I did not see any of the baggages outside nor my pullman when I exited. I asked about my pullman, and I was told that it was checked-in and I would collect at baggage claim. I collected my pullman along with my other check-in luggages and went home. when I opened my pullman, I did not see my laptop. but, the power cord for the laptop was still there. I rushed back to the airport. I was back at the emirates airport office within 2 hours. I told them that the laptop was missing, showed them the power cord too, and explained them it was a carry-on, and I was asked to handover to the crew before boarding at dubai. I was asked to write a complaint, which I did. I was told that I would be contacted in 2 weeks. but no, they did not contact me. I had called them after 2 weeks to see the status of the claim. they did not have an answer, but said, a letter will be sent in next 5 days, they seemed polite, and it seemed like someone else, not these folks who talked over the phone, was looking into the claim. the days passed, no letters, no call. I called them up again, they again said they were sorry for the delay, the claim was still being looked at, and I would be notified in 5 days. I told them that it was my laptop and I need some action, some responsibility shown. they said, this time surely I would get the letter in next 5 days. but nothing again. I called them today (jan 29, 2009), they said, it was my mistake to bring valuables in checked-in luggage. come on, I did not check-in the pullman that had laptop in it, but you, emirates, did. how could I be responsible for that action? what you, emirates, did, resulted loss of my laptop which is worth usd 900. but they kept denying they could not do anything about it. it was a very bad experience, and it was the first time I flew emirates. the days to come are going to be very tough for me to digest this.

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Emirates poor customer service

I had sent a letter to emirates on 15th dec but didnt hear from them, what can I say further,... Very poor service by emirates staff and their customer service department.

To
The manager
Customer affairs department
Emirates
P. O. Box 686
Dubai
United arab emitrates 15th dec 2008

Ref - e ticket number : [protected] & ndash; 54
Skywards number : ek [protected]

Dear sir,

Season’s greetings!

It was pleasure flying with emirates between glagow and bangalore via dubai on 6th nov 2008. Unfortunately we did not experience the same while returning from kolkata to glasgow via dubai on 6th dec 2008.

The details of all our experiences with emirates are mentioned below for your kind attention and necessary action.

1. On 5th of nov 2008, we had been informed from emirates glasgow office stating that we will be getting hotel accommodation at dubai on retun as we were to wait for 8hours at dubai. It was also mentioned that we could ask the voucher at kolkata airport with emirates staff on the date of travel.

When we enquired at kolkata airport with emirates staff for hotel stay voucher we were told that the same had to be asked at dubai and we will get necessary assistance by emirates staff at dubai airport.

While waiting for the flight at kolkata airport, we were informed that the flight to dubai ek573 was delayed by 50mins and will depart from kolkata at 9.30pm (Ist) but the flight took off by 10pm (Ist) , it means that the flight was delayed by 1 hour and 20 mins. We reached dubai at 1.40am (Dubai time) and by the time we reached the transit counter after security check, it was 2am (Dubai time)

2. On enquiry about the hotel stay voucher at the transit counter of emirates we were denied the same stating the reason that the waiting time was less than 8 hours. There was no apology given for the flight delay and we were not directed properly and not even informed about any snacks voucher.

3. We were running from pillar to post with our 10 year old child and no emirates staff were in a mood to help us out and assisted us properly. My son had to experience physical & mental agony as it was an odd time of the day when he should have been relaxing. At around 4am luckily we asked one of the duty free shop customer assistant and he informed us about snacks voucher.

4. When we reached the restaurant, the waiter was not very friendly and did not guide us to the table. He did not even bother to ask for our choice of juice and braught apple juice. When we insisted he braught us orange juice. A shabby plate of snacks, much below the standard of emirates, was served with oily and cold samosa and spring rolls with four small pieces of sandwiches. Ketchup was served only after we asked. We were denied tea or coffee and were told that it is not included in emirates pacakge.

The above experiences raised many questions in my mind about the emirates. However for few of the questions I would like to get an answer as this was my first experience with emirates (I hope it should not be the last one)

Question 1 why were we denied the hotel stay voucher at dubai airport by emirates transit counter staff for no faults of ours as in any case we waited for more than 8 hours because the flight ek573 was delayed by 1hour 20mins.

Question 2 why were we not guided / assisted by emirates staff at dubai airport as we were travelling with child.

Question 3 why were we not informed or guided for snacks voucher by emirates staff at dubai airport

Question 4 why were we treated in a disrespectful manner at the restaurant for snacks offered by the emirates at restaurant. One would expect to have hot cup of tea or coffee at such an early time of the the day (4am) rather being given cold juice, not of our choice.

Question 5 how would you account for the physical and mental stress that my child had to experience because of your poor service

I do not know how you would convince me to fly with emirates in future as we are frequent flyer from uk to india atleast twice a year and this was one of the reason that we enrolled with your skywards programme (Ek [protected])

But having such an experience, it really creates a shabby picture of emirates

Hoping an early and convincing reply.

Thanking you
Yours sincerely

Sanjeev kumar

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ProsnCons
, PK
Mar 01, 2011 9:38 am EST

Emirates is a wonderful airlines but that doesn't mean it is 100% perfect worldwide. I strongly recommend someone in the management in Dubai or UAE Head Office to curb into Blue Area, Islamabad, Pakistan office. I tried to reach their (Islamabad, Pakistan) provided phone number (Only numbers 578 1114 / 1115) on different days and different working hour times (Mon to Sat, 09:00 to 17:30
Sun, Closed) but unfortunately couldn't able to get anyone to assist me. I already had my Emirates return ticket bought from the States but it seems to me in Pakistan every thing changes what is widely considered basics of any Business, timely customer service.

J
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Johnson Varghese
, IN
Jun 09, 2011 5:36 pm EDT

Dt : 08.06.2011
Thiruvalla

To

The Customer affairs emirates
Emirates Airline
Dubai (D x B)

Sub : Misbehaviour of flight Crew Mr. Tiho (ID No 398866) reluctance to serve food on flight to passenger

Respected Sir,

I request you most earnestly and honorably to take note about the unwanted behavior of your Cabin Crew on Flight No. EK 532 dated 06.06.2011 from Dubai (DXB – CHN) to Cochin International Airport.

I was travelling on the flight to Cochin which look off from Dubai Airport behind scheduled time at around 9.35 pm. My Seat No. 14B. Mr. Tiho ID No. 398866 serving on the flight was refused to serve food to me even after requesting him to do so. He serves other passengers but did not take heed to my request. After 20 minute he serve me a plate of Biriyani. But on requesting him to give me a second serve of Biriyani Mr.Tiho (No. 398866) started asking me and rude questions such as :- I had a big stomach etc. and he refused to serve any second helping of Biriyani.

Instead of serving me a passenger on your flight or trying to convince me politely, he was making rude remarks and trying to outsmart and be little me infront of all the other passenger’s such rude ‘Behaviour’ is not expected from the Cabin Crew of an Airline with a good reputation such that of Emirates Airlines.

Please kindly restrain such rude Cabin Crew like Mr. TIHO No. 398866 from misbehaving with passenger’s like me and do kindly train them to be polite and well behaved and service minded.

Hope you will restrain such Cabin Crew from such rude behavior and oblige by taking action.
I remain

Thanking you
Yours sincerely
Johnson Varghese

Johnson Varghese
Mundakathil
Kavumbhagom P.O
Thiruvalla – 689 102
Ph : 0091 [protected]
E-mail : johnsonthiruvalla@gmail.com
PP No : E 4073543

Copy To :- Managing Director
Emirates Airline
Dubai

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positivepeople
, AE
Jan 29, 2009 4:29 pm EST

Im sorry that your experience was a bad one with emirates. I must say that i think the reason why you were denied the airport stay was because of the delayed flight into dubai. Considering that check in for the Glasgow flight, which departs at 0750 would have been opened at 0440 it would not have been classed as a long enough stopover for your checkin.

As for the restaurant i cant condone the behaviour of the staff but this isnt a Emirates Airline problem, and unfortunately you would need to complain directly to the airport authority or the restaurant directly.

I hope this helps clarify a little and hope your future flights with Emirates are more positive

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Emirates travel times and dates

Not so much a complaint but I have been trying to find out detials of my flight home from thailand to england as i'm not to sure and do noe want to miss my flight.
It's with emirates I think it's on the 25 feb this year but not too sure if its the right daye and not too sure of the time of my flight.
Could you please forward the details to my e-mail address.
[protected]@hotmail.Co. Uk

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Emirates careless, unprofessional and cold behavior of junior and senior staff

I travel emirates twice every month between new delhi and dubai, for business. This time I got my return journey pre poned for dubai - delhi flight, and was told by the call centre staff the seat is confirmed and I had to pay 70 aed for date change. When I reached the airport that evening for 2210 flight, I was surprised to know that there was no night flight that evening ! And the night flight is only 3 times a week, and the only next flight is ar 4 in the morning. I had no choice, but requested the manager to allow me to use any of the lounges there, to which he coldly replied in negative... I was surprised that I was at the airport due to their staff's carelessness, and considering the frequency I travel on emirates, I should have been allowed to use the lounge.

Mr manager, I was not "dying to use the lounge", it was just that I should have been made comfortable by you as it was not my fault. Fine, a carelessness was done by the call centre staff, but the manager should have tried further discomfort to its client and should have allowed use of the lounge... The story doesnt end here, the morning 4 o clock flight was also delayed for 5 hours, and left at 8: 40 am...

If any responsible airline staff reads this, contact me at [protected]@hotmail.com

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Emirates reimbursement

I had my Emirates flight( (EK513) on 5th of Jan 2009 from New delhi to Dubai and finally to London Heathrow. Instead of leaving at 4:15 AM in morning it was rescheduled at 12:05 PM in afternoon without any prior notice hence there was delay of 8 hours. When asked emirates staff about my time of arrival at London they had no idea about it. I reached Dubai airport at 3:00 PM dubai local time. I asked emirate check-in desk to make my transport arrangement from London to Bristol as I’m going to reach late at night at London, but they informed that they can't do anything from Dubai but emirates people at London can help in this regard.
Dubai flight (Flight # EK 005) was supposed to depart at 4:30 PM; again there was one hour delay and flight departed at 5:30 PM. I reached London airport at 8:45 PM. From London I had to go to Bristol which is 2 hours distance by bus. By the time I finished my immigration and collected my baggage it was 9:30 PM. I asked emirates desk at London about the transportation arrangement they informed me that they will not be able to help me, but I can take taxi from London to Bristol and emirate’s will refund my money. By the time I reached home it was half past midnight. I was scared as I was traveling late at night all by myself with lot of luggage. I need my refund of the taxi bill of 150 GBP ASAP. Emirate’s should atleast inform the travelers on time that the flight will be delayed so that they can make their backup plans. I knew nobody in London to stay overnight there; emirates should have atleast taken a responsibility of dropping me to my destination. I would never taken emirate tickets had I known that I will be reaching home so late in night. Emirates should refund my money back.
My E Ticket # is: - [protected], Emirates can verify the flight details and also can verify about the request for transport arrangement in their system against my ticket details.

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Mohan Das Gurnani
,
Aug 11, 2008 3:09 am EDT

I started my travel from Dubai to Ahmedabad, flight date : 25 Feb 2008 but when I was arrived on 26 Feb 2008 & waited 3 hrs for my bags but did not received my Baggage then the staff on duty ask me to fill one form called (PIR) Property Irregularity Report (PIR) for checked baggage. After that they ask me to stay for a day in a Hotel & buy whatever I need as I was not having my baggage also they promised me to Reimbursement whole amount which i spent. I missed my next day flight from Ahmedabad to Jaipur because of Baggage on top when I received my baggage & I have given all the bill in order to reimburse, they refused.

I would also like to mention I am a frequent flyer in First class & business class flights of emirates, my skyward no. is EK129819550

My Ticket no. [protected] (Class of travel J)
No. Of baggage : 2
Bag Tag No EK063855 / 54

They also gave me one telephone number to contact for Reimbursement i.e 0091 79 [protected] between 10 to 5pm, I did but they refused.

I need my amount should be reimburse to me as this was promise made to me at airport.

Please do the needful.

Thanks
Mohan Gurnani
[protected]

D
D
dys
Glasgow, GB
Feb 01, 2010 11:50 am EST

Emirates does not really care about customer issues, they only care about generating sales. Let 's warn other people to stay away from Emirates.
join us at facebook group "Emirates Airline-poor customer service"

D
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Danuta
Highett, AU
Jul 07, 2009 6:22 am EDT

I had a very positive experience with The Emirates. Flights were on time, flying Melbourne to Dubai; Dubai - Milan. Excellent service, good food. Luggage clearly marked. Will defitely be using this airline again. No complaints whatsoever. The service and food was a lot better then Quantas or British Airways. I avoid flying the latter whenever possible.

Danuta

H
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Hader Khan
York, US
May 15, 2009 12:39 pm EDT

Neutral til issue is resolved.

H
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Hader Khan
York, US
May 15, 2009 12:37 pm EDT

Gentleman,

My wife who had flown from BWI to Karachi Pakistan last week ( April 30 – May 2, 2009) had lost her luggage and did not receive until two days later, and had only Jewelry missing from her bag. We had filed a report at the Karachi airport. Attached are the documents, please review and let us know what else is required to receive the amount claimed. Your earliest respond will be appreciated. Please send me the E mail
so that I can send the lost dicuments@ hader.khan@baesystems.com. Thanks

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Emirates passport swapped

I would ike to draw to your attention our experience availing the service of emirates during the time that my 7 year old daugther flew back in Manila from Dubai last 3 January 2009.

When we called our daugther during the night time that she was at home in Manila, we just found out that the passport that was handed over to them by the assigned flight or ground steward was not belong to my daughter. Since it was the first time that we avail the service of Emirates in travelling unaccompanied minor, we believe that the airline personnel will take good care of all the things that require from them.

We are so disappointed on the kind of service that the Emirates had.

Yours,

omegasilverblue

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98niksh
, AE
Sep 24, 2009 11:34 am EDT

Contact Emirates Airlines.

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Emirates my 2 yr old baby not given a seat despite having the full ticket

Hi,

I had to travel with my wife and 2yr old daughter on 29dec08 0415am by ek513 flight from delhi to dubai. our booking
Reference nos. are as follows:-
1> ravjot singh -ezufgj freqent flyer no. is ek247289862
2> rajinder banvet-ezufgj
3> zaina kaur - curzjb /ek - age 26 months.

I had booked seats 10 a, b, c thru internet.

Attached is the scanned copy of miss zaina kaur's emirates ticket for which i have paid aed980 and 20kgs baggage
Was allowed as per the ticket.

But when i reached delhi airport on the night of 28-29dec08 at 0130hrs the emirates ground check in staff did not
Allocate a seat to my daughter and said that she is an infant . and also they did not allow me 20kgs of baggage for
Her . i showed them the attached ticket for miss zaina kaur but they did not agree to it .

The emirates check in staff at at delhi airport terminal 2 on 28-29dec08 night, checkin counter no. b2 was arrogant
And useless. they gave unresonable and irratinal reasons for not allocating the seat to my 2yr old baby despite me
Having the ticket.

I want stict action to be taken againt the following personnel who were there at checkin conuter no. b2 at delhi
International airport. strict action should be taken against jasvir singh( jasveer singh) who was trying act over
smart.other personnel who were involved were surjit and ibad.

Afer much waste of time and deliberations and panic we were given the seats which i had already booked but the above mentioned
Emirates check in staff showed as if they have done some extra service to me. it has caused much distress to me, my wife and my
Baby.

Please trace jasvir singh ( jasveer singh)and take action against him and please do acknowledge me with
What action u have taken.

( if you see from dubai, it looks emirates is a wonderful airlines, but please visit delhi and see what is the state
Of affairs there. me and my family wont fly by emirates again from delhi after having such a experince with emirates
Staff at delhi airport. people like jasveer singh should not be allowed to attend to emirates flight. jasveer might be
A emirates staff or an external staff at delhi airport attending to emirates flight ek513 at delhi airport on 29dec08

Regards
Ravjot singh
+[protected]

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Nikeel
, AE
Apr 29, 2011 9:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In July 2010, my then 1 year old daughter, wife & I were booked to fly Dubai-NYC. We had made atleast 2 phone calls to Emirates in the span of 1 month prior to departure, requesting for a basinet seat for our daughter. On both occasions, we were assured that the check-in staff at Dubai T-3 would take care of our request, provided we arrived well before the ETD.

On our departure date, we arrived 3 hours prior to the ETD at the check-in counter in T-3. We were informed that all seats were full & they would be unable to provide us the basinet seat. It was only at the insistence & begging of my wife did the check-in staff agree to make amendments in the seating arrangements & eventually granted us the basinet seat.

Common sense would demand that on a 14 hour journey, with a baby in hand, there should be no need to justify our request for a basinet seat. Also, this was clarified on the phone, well before the journey that our request would be accepted by the check-in staff, which as I explained, didnt happen.

In light of the above, are we expected to believe & trust Emirates in future?

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Emirates I want to know whether the company is real or fake

Respected sir/madam
I want to bring to your notice that I have received a mail from [protected]@yahoo.com regarding recruitment. So I want to know whether the firm really exists or it's fake. Right now I am very much confused, so it would be better if you can give some light into the matter.
Thanking you
Yours sincerely
Abhik kumar chatterjee

Note:i am enclosing the mail

Dear candidate, hope this mail reaches you in high spirits and good health. After seeing your profile on timesjobs.com we would like to discuss a job opportunity for you in our company. If interested, you may call on +[protected] or email us at [protected]@yahoo.com for further discussions. Looking forward to your early response. Best wishes, john brown emirate airline group uk

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Mohammed1981
, SA
Sep 22, 2009 5:57 am EDT

The only good in this thing that I got high fantacies and started sittling myself in UK before I get there :)

When I googled about the subject, Thanks to God I found that many people are warning each of these ### ###. How could anyone manuplate people and con them of fake jobs around. In my opinion, these people should be presented to justice for their miss use of internet technology. The most I was asking to free internet, the most now I insist in restricting it and coming after such corrupt people who tries and searches anywhere for theift and deception.

Everybody be warrant.

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babadu74
, IN
Jun 26, 2009 3:35 pm EDT

Absolutely right even i received an offer letter from emirates airline group for the post of manager operations in UK. which i never applied for...also all the nos are diverted to the other nos in nigeria, u can hear the voice tags by mobile services, hear it till end on [protected]. I would request u all not to respond to these types of email. Also we need to alert the vigilance department in emirates group. These guys are spoiling name and dont know how many students or workers have come in there trap. Need to track these guys immd.
anyone need to say something on this issue pls email on babadu74@yahoo.com.
Thanks and Be Alert.

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cliff hornsby
, ES
Jun 07, 2009 8:40 am EDT

these scammers are at it again, they have sent me a job offer as head of operations in manchester with emirates airline, everything is false including the website, i actually applied for a job as pipefitter supervisor in the middle east so how can they offer me a post as head of operations for emirates airlines, the next step will be to ask for money for my visa, this is a mistake by them because i´m english and dont need any visa, they are actually targeting people who need visas to work like someone from india or pakistan for example promising the earth and then asking for the money in advance for the visa and i dont need to tell you once you hand the money over its gone and so have they. So all you job seekers out there the moral of the story is never hand over a cent of your hard earned money to these ###. All decent agencies will NEVER ask for money up front, you´ve been warned cheers cliff hornsby

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Ranjan
, IN
Feb 09, 2009 11:00 pm EST
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This is a fake company ...

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Emirates missing flight reservation

I am a Skywards frequent flyer member residing in Bahrain. A week ago I decided to take a short vacation in Muscat, with my wife & 3 year old son.

We booked our return tickets via Skywards online booking, redeeming my reward points.

Our outbound flight from Bahrain to Muscat was uneventful.

However, when we tried to check-in for our return journey we were informed that no reservation existed in our names in the system. We tried to show them the print-out of the booking confirmation that we had received by e-mail, but all to no avail.

Finally we were forced to purchase fresh tickets at cut-throat last minute rates, and wait endlessly in the airport till our next flight which was 8 hours away. All this drama happenned in the wee hours of the morning, from 2.00am - 10.00am. We were two sleep deprived, exhausted adults, accompanied by an exhausted 3 year old toddler.

We are currently trying to get an explanation for this weird incident and get a refund for the money we spent buying extra tickets.

Could someone please tell me who exactly I could address my complaint to, to get fast and responsible action.

Thank You.

Dipu Thomas

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Dr. Fakhry El-Huseini
Lutterworth, GB
Jun 09, 2009 12:40 pm EDT

I am using Emirates airlines frequently, but last night I came from Dubai 9/6/09 EK 037 to Birmingham (BHX).
When I arrived to the Emirates counter in Dubai to check in to Birmingham, I told the Staff that I have medical problem that needs stretching the limbs which means a big space for that, I repeated this twice to her, My nephew also told her, she confirmed that the Seat will be provided as requested, when I was in the plane I was offered a seat not as requested which was number 29. And after 2 hours waiting in the plane the test failed and we were asked to leave to the waiting area without any courtesy or professional in dealing with us they were irresponsible, being moved from one area to another, the waiting area was not prepared to look after us, then after 2 hours they had lunch in BURGER KING which was over crowed with a long queue at the same time while another plane was waiting for us! I told the supervisor about the situation who said to us that he had no solution except waiting. We were helpless. At 17:10 I told him that because of my (CVA=cerebro-vasualer accident) I face difficulty in walking and need a Mobile car to get me to the gate, he told me he will bring the car within 30 minutes in the BURGER KING. After that he vanished, he made me waiting for nothing he was unprofessional and has no sense of humanity, he deceived me, the Passsengers were upset from this action.
I was feeling HELPLESS While Emirates staff were watching us when the final call was announced I felt that I will lose the flight and had to walk with the difficulty I face. Luckily, at the last minute I saw a car passing me to the gate number 225 and had to jump to get on with them..!
I had to go to fisrt class Land Hostess to explain the situation despite of my (CVA), Who managed to put me in (22H) which was the exit seat.
When the plane arrived to Brinmigahm it was too late to take the train to Rugby that was prepaid ticket, I had to take train from Bringham Airport to Coventry, then took a taxi to Rugby again to drive back home. That was the worst nightmare I have ever seen.
I was expected that Emirate airline is liable for this inconvenient ;cost, agony, inhumanity and waste of time.
I do request Emirates airline company to compensate me for a New Ticket that will the least that I can expect.
Waiting your reply.
Dr, FakhryEl-Huseini
booking reference DWZZX16, E.Ticket [protected]
[protected].

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Emirates refund

I cancelled a flight with emirates on the 16 may 08 with a medical certificate. Even though their terms and conditions state that you will be refunded within 15 working days, I waited 3 months for the ticket refund. This refund was then received without the necessary medical waiver. This waiver I am currently - 7 months later - still waiting for.

Emirates position on this is simply that this sort of thing happens. I was not even offered any type of compensation.

I don't see why I should be held up to the terms and conditions, set out in the contrace by emirates, but they do not have to

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Bosa yerrayya
, ZA
Jul 23, 2009 8:21 am EDT

Hi
Good afternoon How are you
I was traveled South Africa(Johenessburg) to India (Hyderabad) in emirates on 19 April2009. I reached India at 20April 2009 but my baggage not reached that day staff told me they will inform later. 24April09 they informed 28April09 I collect the my baggage but in the baggage some good are missed. I given the complaint same time but there is no response till to date what can do in don't know please suggest me, how can i claim
my goods.

Thanks & Regards,

My Address:
Bosa yerrayya,
H.NO.283, 12th Avenue,
Laudium-0037,
Pretoria, South Africa.
Cell No.27 [protected]
E-mail: pavandevi9@gmail.com

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Emirates rude, unprofessional and arrogant flight supervisor (mr. ali)

Its with deep sense of hurt and outright shock that I make this complaint.I have searched on the website of Emirate for a designated page for Passengers to lodge complaints to the Airline, but didn't see any.I won't like to conclude that the Airline has no regards for Passenger's interest.
I have no option but to use this site.

I decided for the first time in my life to use Emirates Airline to travel to the Philippines with my 4 Kids for the Christmas and New year Holidays. It was expectedly a trip with great expectations, since I intend to explore investing in properties in Dubai and also join my Wife for the holidays.

All our tickets were paid and confirmed, except that of my son Anthony Akah, even up to the time of boarding-his Dubai to Manila remained on waiting list. Upon advice by my travel Agent, I paid extra amount to upgrade my economu ticket to Business class at the prevailing high rate, so that Son can avail of my earlier booked and confirmed seat.

We therefore requested the Emirate office at the Airport to upgrade my ticket and confirm my son's iternary.This they did and I was given a Business class ticket on my name Anthony Akah on flight No.EK 334 December 6, 2008 to Manila.Please note, my Son and I share same name.

It was a sad experience travelling with 4 minors (Less than 12 years old), with them seating far away in the Economy, while I seat at the Business class, with no One to attend to them, especially in emergency situations.

I received the worst experience in my life, when I was approached by the Supervisor of the Business class, one Mr.Ali that I am seating at the seat paid for my son Anthony Akah. All attempts by me to explain that my name is Dr.Anthony Akah and I paid extra to be upgraded to a Business class, so that my son, also Anthony Akah could have confirmed seats, failed on deaf ears. He rudely did not allow me to offer any explaination, but rather rudely shouted and odered me out of the seat. He branded me a cheat and made disparaging remarks that clearly connotes racial prejudice.

The siad Mr.Ali (Flight Attendant/Supervisor) distanced the Airline from any mistake that the Emirate Office at Lagos International Airport may have made in upgrading my son's ticket, instead of mine, as per my request, telling me'its your business with them in Lagos, you must get out of the Business class area to Economy, before I can listern to you or I will make formal complaints upon arrival!'.

My son was traumatized with the assault and in tears had to leave the warm company of his other sibblings, whom he was playing games with, to relocate to the said Business class seat-all alone.The said Ali was non-challant of his being un attended and agony.

I am a very top Federal Government Official that travels alot internationally on other Airlines on Business class. I am well read and placed, not to get involved in such very petty dirty practice of paying for my Child's ticket upgrade, with expectation of using his seat. The ticket stub issued to me and print out for that Business class seat did not indicate anywhere that it is for a minor.It just indicated 'Anthony Akah'.

I hope that the Emirate Airline would investigat and discipline that rude staff of theirs and send me a formal apology for the public embarrassment and trauma caused to my children, who witness such unwarranted assault on their Father.

Dr.Anthony Akah
[protected]@yahoo.com

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antonio g
, IT
Mar 15, 2011 3:17 pm EDT
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I will never fly emirates again they toke my skywards miles away 9500 with out any escuse and dont reply to my complin actually i cant comunicate as i get error send report every time i send a email to them via skywards.com my lawer is doin something about for the sake of principal

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Disgusted_Malaysian
, MY
Aug 19, 2010 7:56 am EDT
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Dr Akah: You should sue Emirates for discrimation or whatever clauses available. It's a shame such a reputable airline should employ a disgraceful cabin crew. I've always admire Emirates' crew so polite and professional so if you were upset I am sure you deserve an apology.

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Samiiii
Birmingham, GB
Mar 21, 2010 1:19 pm EDT

I always flyed with emirates and had no problem but this time when coming back to the U K i didn't like the standerd of emirates and the cabin crew and the way i was respected. I fristltly asked for a extra pillow for my back as i was travelling a long distance and was a bit difficult for me to travel a long distance while i was 5 monthes pregnate. The answer that i got was "NO" we dont have extra on board we are short.
Next when they were serving dinner i told them that i want somthing vegterain to eat, theh cabin crew told me that is vegetarin what they served me which i knew it wasn't because when other asked for vegterain food they got a baugett and i got the same food as the non vegterains and told that the following was vegterain, so the following flight i had nothing to eat, which was difficult to travel 6 hours nothing to eat while you are pregnate.
They have just a costumer and i dont think i will ever fly with emirates again because the way i was treated.

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happy girl
Toronto, CA
Jun 26, 2009 1:04 pm EDT

you can send your comment to customer.affairs@emirates.com

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ihateemirates
, TH
May 24, 2009 1:04 pm EDT

Said person is Mr. Ali Almulla, Emirates Purser, Staff Number 138165.
Good luck with your complaint.

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