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Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Newest Emirates reviews & complaints

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3:32 am EDT
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Emirates company procedure

So, a year and a half ago I flew to London from Perth and I purchased an open ended return ticket just in case I ran out of money, I had a way to get home. The initial flight was booked for February the following year, about 8 months after my arrival in London which I changed to August due to travelling enjoyment, which I then further changed to January as the final ammendment. The flight was confirmed, seats chosen, and three days later, a two and a half month trip around the European continent. What could be better right?

Oh so very wrong.

Less than a week after my flight was confirmed and I had booked further travelling plans including flights and accomodation between the months of August and January, I received an email from Emirates informing me I had to urgently contact customer services in regards to my ticket. So I did, wasted a great deal of money on roaming charges and was told that my ticket expired in May of 2011, and therefore I could not fly in January but instead had to fly August, as they were going to be generous enough to let me fly out of expiry. If I can fly out of expiry anyway, why not in January? Apparently this does not make any sense.

Customer service have told me that the employee who changed the flight date to January did not realise I flew in 2010 and thought I had flown in 2011. Not my fault. She did not realise the ticket was out of expiry. Again, not my fault. Yet I have spent the last month and half while travelling emailing and calling all around the world trying to get some sort of refund and being told by every single customer service agent they are going to do this that and the other, which I have realised is an Emirates method of getting customers off the phone and off their backs, and hoping the problem will magically resolve itself. What a positive bunch.

I flew with Emirates to not have to deal with these problems as it is the most expensive airline to travel from Australia to Europe with. So, if you are flying with Emirates and need to change your flight date, confirm everything on the call, all calls are recorded, so at least you will have a reference. I am going through absolute hell trying to sort out a flight home when I should be relaxing on my budget Europe tour. Budget Europe tour, which proves that paying for a whole new flight home just is not an option, but apparently everyone who works for Emirates is really wealthy and they do not seem to understand the whole "can not afford it" concept.

19 years old and I have never EVER made such a complaint. I am strictly a good review kind of person, but this has to be known by anyone who could see themselves in a similar position.

Criticise me, tell me it is my fault, because if it is, I am more than happy to hear it. Emirates surely believe this is the case, no doubt.

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Mohamed Unais Ziyard
, SA
Mar 20, 2014 1:10 am EDT
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Hi,
On the 17th March 2014, My CEO Mr. Mutlaq Al Qhatani and myself Mohamed Unais Ziyard travelled by Emirates EK 363 from Guangzhou to Dubai, our seat no's were 26B & 26C, the steward in-charge of that section was Mr. Rudy from South Africa, he was very arrogant towards the passengers giving orders as if we were soldiers, I have been flying since the 80's I always had a respect towards Emirates mainly due to the staff attitude towards the passengers, however with this trip I had enough of it, We were not the only passengers who complained, there were other passengers too who agreed with me.

Emirates as an airline is expanding as an airline materially, the same way the hospitality factor too has to be taken into consideration, if not this whole propaganda being one of the best airlines will be bogus.

My contact email is munaisziyard@yahoo.com I am awaiting a reply from emirates.

Regards, Mohamed Unais Ziyard.

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virj42
, US
Aug 12, 2011 2:27 am EDT

Hi there,
I work for EK and will tell you that not all is lost. Understand that, despite it not being your fault, and that an EK agent made a mistake, they are under no obligation to honor the mistake, especially since they caught it and contacted you to know.

As far as refunding the ticket... well, it takes customer service while to get back to you, no doubt. But you will get it eventually. If you want, send me a private message with your ticket number and I'll see what I can do.

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4:17 pm EDT
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Emirates missing/lost baggages

I travelled from Seattle to Dar es Salaam via Los Angeles and Dubai on 30th July, 2011 arriving Dar es Salaam on 1st August, 2011 and to my suprise my 2 checked in baggages are still missing to date. The bag tag numbers are EK 850681 and EK 850682. I wonder if this airline is now stealing customers' baggages as it is 7 days now since arriving Dar. I was attending a training course in US and the materials in my bags are more valuable to me than money compensation. The bags also contain my laptop and valuable gifts which I would not exchange them with money. I think to take the airline to the court of law for a number of inconveniences and sufferings it has caused to me.

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Shahadat Khan
, BD
Aug 26, 2011 7:32 am EDT

I travelled with my wife from New York JFK to Dhaka via Dubai via flight EK0202/EK0582 on August 23, 2011. I checked in 2 lauggages under EK632006 and EK632007 . Both my lauggages were locked and upon arrival at home realised the locks were broken.I had a quick checkout and trust this cannot happen at Dhaka airport. To my utter surprise nothing were missing accept two Ipad 2 and one Iphone 4 which I bought from Whitman shopping mall Apple store same day . Also missing a new phone(Droid ) which got as a gift. I have travelled with other airlines but never faced such humilating sitaution. I wonder if I will get resolve .

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2:50 pm EDT
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Emirates mistreatment

To whom this may concern:

My name is najia shoukat. I recently travelled from dubai international airport, u. A. E (26/7/2011) on flight number (Ek 606) to karachi international airport, pakistan.

Please consider this letter as a formal complaint, and I am claiming for compensation for the same.

I have also filed a passenger remorse over the phone and the complaint number for that is

Dpr khi ek 26235.

I checked in 2 suitcases at dubai international airport on my ticket (Etkt [protected])

Upon reaching karachi on (26/7/2011) , I was unable to find my luggage (one out of the two bags had not arrived).

After reporting the matter to the emirates authorities at the airport, the authorities informed me that my luggage was not uploaded onto the aircraft in dubai itself and told me that it will only reach karachi the next day! I had come to pakistan for my wedding ceremony and with my luggage not arriving on time, I was a bride without my clothes, make-up, shoes, and other highly important items.

After receiving my luggage the next day, I noticed that my bag had been damaged. The damages were done to the lock that I had put on the outside cover of the bag. Moreover, the inner tsa lock of my bag was deliberately cut, there by causing irreparable scratches/damage to my bag. All the zippers are broken, the locks are badly tampered with, my luggage inside was all upside down as someone had gone through my whole bag. The complain

Number we filed with the people who delivered my bag is dprkhiek26235.

The retail cost of my samsonite bag is 1, 000 aed. As I have been clearly mistreated by emirates, a world class airline that strives on offering the "emirates experience" to all it's passengers, my experience with emirates as you can tell has been one which I would never repeat.

Please accept my grievances as a bride who was not able to get ready for her ceremony and had to postpone the entire function to a later date, causing inconvenience to the hundreds of guests who were scheduled to attend the ceremony. As a passenger, being treated this way and having my luggage damaged to such extent has really upset me and I would like to make sure my complaint is attended to satisfactorily.

Regards,

Najia shoukat

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virj42
, US
Aug 12, 2011 2:25 am EDT

Sorry, posted to the wrong complaint.

If the damage and delay to your bag was caused by TSA, I'm afraid Emirates has no liability towards repairing/reimbursing you for it.

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virj42
, US
Aug 12, 2011 2:23 am EDT

Hi there,
I work for EK and will tell you that not all is lost. Understand that, despite it not being your fault, and that an EK agent made a mistake, they are under no obligation to honor the mistake, especially since they caught it and contacted you to know.

As far as refunding the ticket... well, it takes customer service while to get back to you, no doubt. But you'll get it eventually.

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fatemeh
, IR
Aug 03, 2011 6:20 am EDT

Why in Sharjah, Nabaah Area, they are ruining the old homes, but they are not cleaning the place and the rubish of building materials for long time is there ? it is loking so ugly!

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9:00 am EDT
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Emirates bad service by airport staff

Hi I am mohammad shehab ahmad thani I traveled to iran by emirates ailine on 05 july 2011 in terminal3
I am emerati and for going to tehran we can get visa in the tehran airport for 2 weeks I had this experince before
But in the terminal 3 the emirates staff dont allow me to check in because I dont have visa in my pasport I told
Them in the tehran airport I will get it but they told me no no no you can not go and they wanted to cancel my flight
I requested to talk to superviser and they called to her and I talked to her the name elham ebrahim I explained to her that
I can get my visa in the theran airport but sghe also tell me no no never you can not go you must get only visa in the dubai
I was so angery and sad how can I go to my trip I had meeting there they dont allow me to travel then I left the business part and come
T economey class and I show my ticket and passport they allowed me to flight I was so surprised how is it?
Is it possible here to check in ?They told me yes ofcourse no any problem you can go and get the visa in the tehran airport
And I flighted to theran ang get my visa in the airport without any problem
Pleaseeee I am bagging to you present that woman elham ebrahim and ask her why you behaveed with your passenger like this
Very bad way?Why you dont get updated?And suffer people?
My mobile number is [protected]
Thanks

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Michael Schaible
, CN
Jan 30, 2013 1:22 am EST
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EMIRATES: FAST GROWTH SACRIFISES SERVICE AND BRINGS CUT-BACKS
Emirates Airlines is growing too fast: it is clearly visible to frequent fliers that the service and quality standards do not follow the speed of growth. The management is unable to cope with the rapid network expansion: the result is a big mess. The customer service management is totally unprofessional and useless. No, even one step further: they are destroying the business relationship with previously loyal guests on board. If the airline from Dubai continues like this for the next 20 years they will be the biggest airline in the world but: they will only fly the low-spending mass from A to B in Economy, mostly working class employed in Middle East. The premium cabin segment plus a major part of Western European business will break away and being taken over by other airlines.
I was an Emirates Skywards Gold member for some years, due to my numerous business and private flights. Most of my flights have been in Business Class, a few in Economy and First Class. Unfortunately, as the years went, the standards on ground and on board were lowered. I came to Emirates because they had a good reputation at that time. Plus it was convenient for me as I had to shuttle frequently between Germany, Middle East and China.
Emirates Airlines have the strategy to expand fast. As a result they have to hire staff in a rush and are not such selective and dedicated any more. In addition employees seem to be directly pushed into operations without proper training. This is how it appears to me as a frequent flier and hospitality professional.
Every time I contacted the customer service having a complaint I was usually replied after two weeks which is too long in the professional service industry. The emails looked somehow all the same, not individual but formatted: “We appreciate your comments as our welcome guest”… “Hope to see you on board again soon …” From that replies I could clearly see that the sender has not even properly read my complaint and does not really bother either.
Sometimes they offered me 5, 000 or 10, 000 bonus miles which are useless compensations in my eyes. First of all they do not offer tier miles which would be actually helpful for achieving/renewing silver/gold status. Secondly Emirates changed its miles program and policies so the offered miles are not worth even the fraction of an upgrade one-way from Dubai to Beijing.
I cannot understand why airlines always throw around with a few useless miles when there is a complaint. The only explanation is that there is no financial risk and potential loss for the airline: either the disappointed customer will come back and invest again in the airline by buying tickets or will not come back. In that case the “so kindly offered” miles expire after three years. Remarkably most travelers stop thinking and calculating as soon as they see such misleading compensations. As a gold member with Emirates I belonged to the top 5% of their customers but still I was confronted with the miles-game which has a stingy and greedy appearance. I was never a friend of such “gifted” miles and always would have preferred upgrade vouchers. Those would more likely bring back upset customers.
Regarding my last complaint before stopping flying Emirates I have sent an email to their customer service in Dubai. What made me angry: for more than eight months I have not received any reply, despite sending reminders from time to time. After cancelling all my family´s and my pending flights with Emirates and complaining in person in their Hong Kong office I suddenly got a reply from EK customer service in Germany. According to them all my emails have never been forwarded by the customer service headquarters in Dubai… Do I have to care about Emirates´ obvious internal problems? Not at all! I just fly with one of their competitors from now on. I still insisted to get an answer from their management. As expected I wait for that for more than seven months now … And guess what: for the long waiting time of eight months Emirates offered me 20, 000 bonus miles (not tier miles). In return they wanted me to sign an agreement to keep quiet and forget about the case. In fact that comes close to bribery. Not with me! I decided going away from Emirates Airlines with a clean mind and having the “freedom” to publish my story wherever I can. For the time being the Star Alliance has one more gold member…
Now only a few complaints and negative comments from my past with Emirates:

FIRST CLASS:
(1) 02 November 2011: New Emirates First Class Lounge opposite gate 125 in Dubai was disappointing, despite only two other guests have been there during my visit. The male receptionist did his job but was keeping the conversation very short and formal without the “frills” a First Class guest might expect (no nice words, dates/candies on the counter…). The only staff who greeted me properly was a cleaner. The Nepali looked like a contracted staff but still showed me a good attitude and the way to the dining area. Unlike in the regular First Class Lounge there was no A-la-carte service. The buffet offered actually less in variety and quality than a regular Emirates Business Class Lounge. I was not really attracted by the food but took a salad from the buffet. When I found no oil and vinegar, neither on the tables nor on the buffet I approached a waiter. He told me: “Sorry. I will get it in two minutes” and disappeared into the kitchen. Five minutes later he came out again but without oil and vinegar. Finally I was tired to wait and left. All in all, this lounge is worlds behind Emirates First Class standard and not to compare with the regular First Class Lounge. When I found out that my departure gate has changed from 123 to 221 I was upset to myself for walking such a long way forth and back for this disappointment.

(2) Flight EK 306: boarding was according to standard. I was placed in 4K. I was offered a drink shortly after seating and the purser introduced himself. On the table there was a small metal basket with chocolate and crisps. The flight attendant took it away mentioning that she will bring it back after take-off what never happened. Half of the seven-hours-trip I slept before entering the shower which I ordered before. When I tried to turn on the water it did not work. I had to wash my hair in the sink. When I left the shower I addressed the problem to the flight attendant and she also tried without success. After about 10 minutes she came to my seat and offered me to try the shower again. This time it worked. About 45 minutes before landing I ordered a salad from the menu. The food came promptly to my seat with the according mise-en-place, including bread plate and butter. But no bread was offered. Another issue which should not happen in First Class. As always in Beijing the door on the upper deck for premium customers is opened far after the one on the main deck. As a consequence you will find hundreds of economy passengers from the same flight lined up in immigration in front of you. All in all not a first class experience.

BUSINESS CLASS:
(1) On EK48 on New Year’s Eve 2009 from Frankfurt to Dubai I ordered a meal with beef. However the beef was dry as a shoe sole. It was uneatable. At least the purser apologized but no action beyond that.

(2) Prior to a Business Class flight from Doha via Dubai to Colombo in March 2011 I ordered the offered Emirates chauffeur service. Unfortunately the driver never showed up and made excuses days later that I was not a home and so he left again. I checked the security guards´ list of all external cars entering my compound that evening at the given time. As expected nobody entered. Taxis in Doha are impossible to catch on the road on Thursday nights. They do not even stop without reservation. The Emirates office was not occupied in the evening so my attempt to call them was useless. There was no choice but to drive to the airport in my own car. I got my flight just in time. I made a big issue otherwise they would probably not even have refunded the USD 100 parking fee.

(3) The “Orxy Lounge” in Doha is always extremely disappointing in every aspect: Food variety, quantity and quality very poor, beverage offer poor, entertainment and offered magazines/newspapers poor, service poor, ignorant and sometimes rude, cleanliness far from perfect. I have been using this lounge frequently before my Emirates and Lufthansa flights and ever since the lounge operator does not show any improvements. Later on Emirates Gold members could not take another guest anymore inside when flying Economy. However, as I expected, this was neither improving the situation at all from the passengers´ point of view nor the service and product in the lounge. This is the worst lounge in Middle East which I have seen.

(4) Beijing Call Centre: Return flight change on 11 November 2011
The return flight EK307 was originally booked for my wife and me in Business Class for 12 November 2011. As my business in China requires us to stay longer I contacted the Emirates Office in Beijing per phone and requested the same flight details for one week later. A lady on the other side of the line insisted that all Business Class seats for EK307 are fully booked until 22 November and tried to put us on the morning flight (EK309). I felt that she tried her best to push us on the more unpopular morning flight on a B777 and vacate our seats for potentially high paying passengers on the more prestigious and better equipped A380. I did not accept that as I am not interested to spend another hotel night for a few hours sleep without breakfast in Beijing for the early morning departure. In addition: I have used the A380 several times to Beijing and back. The special comfort on this aircraft was one of the reasons for me to choose Emirates and not i. e. Qatar Airways.

ECONOMY CLASS:
(1) On a flight from Doha to Dubai a male Filipino flight attendant offered the passengers a “hot face towel” after boarding. However the towel was cold and smelling extremely unhygienic. The answer of the FA with a cheeky smile: “I will fix it, Sir.” I still do not know what he wanted to fix but he did not apologize and never came back with a new face towel.

(2) After a while flying mostly in Business Class my wife, my son and me flew from Dubai to Beijing on 24 April 2012 in Economy. On that flight EK306 I was disappointed by the obvious cut-backs of Emirates: the service was kind of heartless. I was badly surprised that not even amenity kits were offered on this 8 hours night flight. The food was not even worth to mention. The service reminded me of one flight with Air India 20 years ago.

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12:49 pm EDT
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Emirates cricket bat lost

I travelled from lahore, pakistan via ek 623 at 3.30am dated 8th july, I forgot to pickup cricket bat covered in a black pouch at dubai airport and realised after reaching at london heathrow airport via ek 0005 on 10th july '11, it was a gift for my 12 years old nephew who is cricket freak and is very upset due to his cricket bat. I will appreciate if I get it by 30th july'11 before leaving london for my hometown.
Plz arrange to redirect it to london asap.

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Fistfulofdollars
New York, US
Jul 16, 2011 10:37 am EDT

LOL Bob, these loony locos just don't get it. This site is for people to complain. Just look at what started all this on this thread which is about a simple losing of a cricket bat. BTW I never even seen a cricket bat but I assume it's something like a baseball bat. Look at genital-automatic's post. It is downright disgusting to say that to someone looking for something left behind. Whether it was his fault or not, there is no need to be nasty and it shows the kind of person she is. Maybe she is ill-treated at home and comes on like to take it out on people who post problems here. A few days ago I left an umbrella in an office where I went and I went back a few hours later and the clerk handed it to me with a smile. It may have got lost or taken by someone else but it wasn't. Imagine how I would have felt if instead of saying "Sorry I don't see it, perhaps someone else picked it up" she said, "It's your fault., You left it behind". These trailer trash have no idea what it is to be polite, and one wonders how the Administrator of this site doesn't kick these lame-brained louts who have no intention of assisting consumers off of this site. Notwitnstanding you say the chance is only very slim of recovering it, I hope the gentleman is able to get the airline to look for it at Dubai and fly it to London for him, and I hope in addition to posting here, he presses the airline to locate it for him. In the meantime these crazy kooks are roughnecks, and I agree with you that you have to be "rough on roughnecks".

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Emirates skywards milles

am very dissapointed with the servises offered by emirates.first of all it concern my skywards milles i travel by emirates from mauritius to dubai then to guangzhou so that i can get my milles to upgrade to silver card.but now that they are telling me that it was a promotional price so i can get only half of my points it's very dissappointing i made all this round to go guangzhou instead of travelling by air mauritius direct to there to get my milles.the second complaint if about the staff in dubai airport, they charged me DHM1060 for 2 person for changing my return date without informing me.when already board the flight that i notice my credit card bill.as my best khowledge here in mauritius they charge only RS1500 for changing date, i have friends who paid only RS700 IN DUBAI TO CHANGE THEIR DATE but i would lie to khow why me i paid a so expensive as the flight was not full.my ticket number is [protected] and [protected].hope my complaint will be taken into consideration and get a reply from you sooner as possible.

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Rashuds
, AE
Dec 11, 2012 1:14 pm EST

Hi, due to breach in one of skywards conditions unknowingly by me. Skywards has blocked my account even after realizing and given written letter of not reoccurring such incidents. Few of my friends and family members were using my email address as a contact address for their skywards account, Which they have blocked too.

Now they are wanting to approach court of the law, on the other hand I am sending emails to get a positive response but it seems person sitting there is has no sense of responsibility and they are forcing unnecessary ban on my account.

They are not even allowing me to redeem points for my immediate family members which is so frustrating and have ruined all plans for December holiday, Now they are breaching their own T&C.

Please advise where can I approach with this complaint, please bear in mind that these points were earned using Emirates Partners not directly through skywards. What legal action I can take against them? Which authority they report to? IATA would be beneficial if I approach?

Regards

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Dee-uk
Leeds, GB
Feb 12, 2012 5:03 pm EST

I've been a loyal customer of emirates for over 8 years this new tier system is ridiculous and they are now removing our skywards points after three years.
What's the point of collecting points for the past three years they haven't me or my family upgrade seats even though there are business class seats available!
emirates usef to be a friendly airline now it's just money hungry and not bothered about loyal customers oh unless of course you are a gold skywards.
Constant conflicting information they say that there's a waiting list for upgrades and another member of staff says that's not true! All incompetent if you ask me!
Save your money and try a different airline!

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Garnet Busby
, GB
Nov 13, 2011 10:07 am EST

My name is Garnet Busby and I have been a gold member of Skywards for 10 years, Skywards Number [protected]. This means that I have been a loyal customer of Emirates for over 10 years often taking Emirates flights even when there have been other flights available at a cheaper rate. I have continued to use Emirates because I like the service and because of the benefits that the gold card afforded me. However, changes in the way tier miles are now allocated will mean that I will no longer be able to obtain gold status even though I am flying the same miles as I have done for the past 10 years. I work for a small charity and even though I always take Emirates flights I do have to take the cheapest available at the time of flying.

I would like to continue to fly Emirates but am looking at Etihad airways as they now offer a very attractive reward program. I do not want to change and would ask you at Emirates to reconsider the changes to the way Tier miles are allocated so that loyal customers such as I can retain the status we have held for over 10 years.

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Emirates very poor in-flight service

Dear sir / madam.

I travelled on emirates flight with my children, ek601, from karachi to dubai on the 30 th june of 2011, my seats were from 31 d-g. I regret to inform you there was nothing pleasant or comfortable about my flight.

The flight from karachi was delayed by an hour which we were not aware of until the last moment. Once we were seated my son asked for water as it was very hot and was told to wait they would serve him but it never came.

At the beginning of the flight as all the children were given their welcome gifts my children didnot get any. The airline's excuse was they were short in supply. How can you not be aware how many children are flying on each flight ? The statistics are available as soon as the passengers book their ticket and it is only common sense to always keep a few extras in emergencies so you do not end up disappointing your young flyers.

Having to deal with a very disappointed child on the flight if that was not enough during meal time, she was not given a kids meal which I had specifically requested when I had booked my tickets! The child in front of us was served a kids meal but when I asked for my daughter's kids meal I was told she would be served which never materialised. When I asked about it again I was told they were in short supply even when I had made a request beforehand.

Drinks which were served during the meal time upon request for a second serving were refused ! Reason : sorry we ran out of it ! How can you be in short supply even for drinks ?

It was upon my children's insistence we flew emirates even though I had the option of taking a cheaper flight. My children wanted to experience the special attention that emirates claims to give their young flyers making their journey a pleasure from the very begining. What an absolute disappointment ! The expectations we had from emirates airlines were not met from the begining to the end and the constant advertisements and promotions relayed by emirates airlines seemed more of a marketing gimmick.

I have no option but use emirates airlines on my journey back home as my tickets have already been paid for. But I would like to inform you I most sincerely donot look forward travelling with you again.

Munira safdar.

Email : [protected]@hotmail.com

Tel : [protected]

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virj42
, US
Aug 12, 2011 2:30 am EDT

Write this to customer.affairs@emirates.com. This is impossible to address without your ticketing information and they'll take a look at it.

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2:56 pm EDT
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Emirates poor flight

Dear customer affairs,

I flew from dubai to glasgow on flight ek27 on thursday 23rd june at 7.50am. Seat 44k.
Once I had boarded this flight I noticed that the tv, window and tray table at my seat was covered in a brwon sticky substance, and there was bits of food left down the side of the seat. I callled for a flight attendant, patricia and explained to her that the seat was dirty and that there was a smell and I wasn't prepared to touch the screen. She then handed me an air freshener... And walked away.

I then asked patricia if we could possibly be moved to a clean seat... Or have the seat I was sat in cleaned. She went away and came back with the only option of moving to a seat in the centre of the plane, in the middle row. The reason I had chosen the seats we had is because I am 6ft tall and it's more comfortable for me to have a window or aisle seat... Also, my friend and I did not wish to be separated... Otherwise we wouldn't have bothered to select seats online.

Paticia asked ''what do you want me to do?'' I replied that I would like someone to clean my seat! To which she then said that it was not her job to clean the aircraft.
She then came back with a plastic glove and a hot cloth for me to clean it myself.

I did not pay over & pound;700 to clean your aircraft.

Regardless if it is in her job description to clean, the flight attendant is responsible for the comfort of the passenger. After coming from manila to dubai 2 hours previous to this encounter I was not best pleased, considering that dubai airport is the hub of emirates I would expect all aircraft to leave there in perfect condition.
The attitude of the flight attendant was not what I would normally expect from emirates and there were other staff on board who seemed much more friendly and eager to help the passenger.

The rest of my flight was somewhat uncomfortable as I did not feel like I was sitting on a clean seat and the tv screen was smeared with something sticky that wouldn't come off.

This is not the first time I had flown emirates and in the past I have been very impressed by the airline, this time I was very disappointed.

I would suggest as a skywards member I should be offered some compensation or credit on this occaision as I know I will be flying emirates again.

I look forward to hearing from you.

Lynne mckay

[protected]@hotmail.Co. Uk
[protected]

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Emirates missing baggage...

I travelled from trivandrum to dubai on 19th jun 2011 through emirates (ek 0523) after that I conected from duai to dijibouti on fly dubai (Fz 0601) same day. But I missed one of my baggage, after that I send the complaint to emirates and fly dubai. But still they can't retrive my baggage or giving any rite information to me. What I need to do next, please give a good reply.

Thanks

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Emirates offloaded without consent

My name is erfan abdul rafique. Kenyan passport no a1577376.

I have been travelling with emirates since 2001. Every year I travel with family to the uk. Recently my trips with emirates have turned out to be regrets for choosing the service.

My most recent travel from birmingham to nairobi was a disaster. When boarding from dubai to nairobi on flight ek 719. An emirates staff approached me and informed me of a damaged bag. He asked me to identify my bag and assured me that it was normal procedure and that I shall meet my family onboard.

I was taken to identify the bag and after identifying my bag, I was asked if I would like to proceed or remain to recover the missing items from the bag.
Despite requesting several times to proceed to my final destination as I was travelling with a one year old infant, a three year old son, and a six year old daughter who were exhausted from the long journey from birmingham ek038, to my surprise I was off-loaded, without my consent. They started claiming that the ground officer told them that I wanted to recover the missing items. I had the police officers present as my witness that I had not made any such claim. To make it worse I was already in the boarding area when they came to off load my luggage. The airport police officer waleed was with me and we tried to explain that there was a misunderstanding from the ground team member as I had expressed my wish to continue to my final destination. We tried to convince them to let us board as they had not started off loading.
My pleas were turned down and I was rudely told that I will go on the next flight ek721. To make it worse not one emirates staff accompanied me to the desk for new boarding passes and when I reached the desk, the ticketing office started demanding payment for the tickets. I had to go back and come with the police officer to explain the situation.
After arguing for half an hour and mr waleed contacting the officials I was issued with the new boarding passes.

When I reached nairobi the said bag was missing. After going to the airport baggage claim to report the missing bag, I was told the bag had arrived onboard flight ek719.
I was offloaded for the same bag but it arrived on the same flight and the other bags were offloaded.

I was offladed without my consent and was left with an infant, and two minors and to make it worse I had to run back and forth to get the new boarding passes. Was it not the responsibility of an emirates staff to accompany me to the ticketing office and get me the new boarding passes as it was not my mistake that I was offloaded. We were not even offered a glass of water leave alone a meal. I believed that hospitalilty was the pride of arabia and emirates was part of it but this was totally opposite of what I expected.

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Emirates pathetic service and refused boarding of a flight, due to untrained staff

To whom it may concern,

I had a flight booked with emirates airline for today, sun, 19th june 2011 at 18h10 (Booking ref no j6g7y2 surname=baatjes, cpt-dubai, dubai-london, gatwick, gatwick-dublin) and was refused to board the flight, as I was told by the lady checking me in that I needed a transit visa. After I had already checked-in online the previous night and got an emailed boarding pass. The staff does'nt seem to be trained efficiently, if the check-in lady at the e-ticket counter on the far left, had to call 3 people and finally asked a supervisor lady who asked me who I had spoken to at emirates cticc, I could not remember the lady's name who told me that if one is at london airport for less than 24 hours, one does not need a transit or visitors visa. She, the supervisor lady at cpt int then told me that their airline could be penalized and the check-in lady fined r10 000.00, which she does'nt even earn and asked me whether ive ever been detained by british immigration and I said no and she said that they are not very friendly!
I have been greatly inconvienced, wasting time, money and I have meetings to attend in dublin and need to get there asap and will know tomorrow whether I probably have to pay in extra, which by the way they could'nt tell me there. I called reservations and ticketing office they only open mon-fri 08h30-16h30-www.Emirates.com [protected], so if anyone needs help on saturdays and sundays, there's nothing we can do!
Called emirates, cticc, [protected] and they open mon-fri 08h30-16h30 and sat 08h30-12noon!Closed on sundays!
I checked the uk border agency website and it says that a south african citizen is exempt from a transit visa, if you have a confirmed ticket out of london, to your destination, as long it is less than 24 hours, mine was only probably 3 hours and only changing aircrafts!
Http://www.Ukvisas.Gov. Uk/en/doineedvisa/visadatvnationals
"all visa nationals wishing to transit the uk but spend longer doing so than the 24 hours permitted under the twov concession must obtain a visitor in transit visa for stays up to 48 hours or a visit visa. "
Http://www.Ukvisas.Gov. Uk/en/doineedvisa/visadatvnationals
"arrive and leave by air within 24 hours and have no intention of staying in the uk (You can travel by rail or road between two airports) ;

And
Have a confirmed onward booking that will leave within 24 hours of your arrival in the uk.

You must also have the documents you need:
To enter the country you are travelling to; and
For any other country that you may pass through on your journey. "

My onward flight was confirmed and the proof copied and pasted from emirates website:

"flight depart / arrive time airport terminal duration / stops class / aircraft booking status
Ei243 depart
Mon 20 jun 11 14:40 london gatwick airport (Lgw) south 01 hr 20 min
0 stops economy
Airbus a320 confirmed
Arrive
Mon 20 jun 11 16:00 dublin airport (Dub) 2"

Please help asap!

Malikah baatjes
Director
Skyprincess international casting agency
Mobile sa : +[protected]
Email : [protected]@yahoo.Co. Uk

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Emirates irresponsible customer service of emirates airlines

I booked a United Airlines flight through Emirates skywards miles. Due to an emergency situation I needed to postpone the flight to a different date. I called United Air lines and Emirates both and the response received was extremely bad. United Airlines said that since the ticket was issued by Emirates they should handle this, which I think is correct. When I called Emirates the lame excuse the telephone operators and their supervisor gave me was that their partnership does not exist any longer with United Airways and so they're unable to do anything. My point is that since the ticket was issued before the partnership broke up, it is Emirates responsibility to cater to the needs of frequent fliers like us. The internal matters of their Airlines is not our concern and as a popular Airline service they should not tarnish their reputation by avoiding to serve regular customers in an irresponsible manner like this!

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Javed Mirza
, SA
May 18, 2012 6:58 pm EDT

Dear Sir,
My son Mr. Mohammed Naveed was travelling by Emirates from Mumbai-Dubai-Dammam by EK-0503 and EK-0821 respectively. He was issued two boarding passes in Mumbai only.
I reached Dammam Airport exactly at 10.15 PM to receive him. The flight from Dubai EK-0821 Displayed as landed. I started waiting in arrival to receive him. But without any knowledge to the people who came to receive their respective fellows. How careless your service is ? Atleast you people should have made arrangement to announce the receiving area people that the passenger were cominh by different routes. in this case my son was issued another tow boarding passes in Dubia for DXB-DOHA-DMM and we like big fools waiting and makling out complaint with saudi jawazat personnels. My son unfortunately had nothing like cell phone etc and could not connect because of short notice decesion by your stupid service. I being BP petient has lost my control and BP increases. Thank to Allah my son finally reaced at 4.30Am on 19th May instead of 18Th May as per your shedule time. Please do not repeat such things in future. Insha Allah now I decided not to travel by Emirates. Please investigate and if possible reply.

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Emirates visa requirement

To whom it may concern l board a flight from london heathrow on the 17th of may 2011 my passport was checked buy one of the emirates staff and l was not told that l require a visa to travel to johannesburg when l get to dubai that's when l was told l require a visa and l came back on the 18th and l was told that l cannot get my refund back and l want my refund l think they where not supporse to let me in the flight to dubai without a visa or if you can issue me other ticket or l dont know what you can do for me my ticket no [protected] emirates confirmation no is bns6w6 looking forward to hearing from you soon thank you

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Update by melisa zvinowanda
Jun 12, 2011 12:30 pm EDT

hi l made a complaint 2weeks ago but l did not hear the reply until now

Update by melisa zvinowanda
May 30, 2011 9:39 am EDT

hi so what is the next procedure for my refund then?

Update by melisa zvinowanda
May 29, 2011 11:34 pm EDT

the journey was from heathrow to to johannesburg and from johannesburg to heathrow l flew from london to dubai and l was refused to board from dubai to johannesburg then l flew back to london l understand it is my responsibility to check the visa requirements but also the check in staff did not look after their customers they would have pick that up before l board the flight l would have either get my full refund or postpond my journey until l get the visa what sort of partial refund are you talking about because l am still going to travel next month and l haven't got enough money for ticket i, m a student this means a very big loss for me.

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Emirates few cabin crew of our flight to los angeles

25th may 2011

Emirates international airline,
Dubai, uae.

Ref: sky word number ek-[protected], raees ashraf & mrs. Asma raees, ek-[protected].
My e-receipt details khi-lax - [protected]-[protected], ek booking reference dwfpuf
Fw: dxb-sin, my e-receipt details - [protected]-[protected], booking reference "h8wyfb"

Sub: very disappointed in my last few trips of april and may and specially surprised that i, booked
My seats online and received confirmation, and they change my seats and without information.

Dear sir,

I, and my family are frequent traveler to many countries of the world, and our first priority to travel with emirate airline.

But unfortunately we face big trouble and feel uncomfortable, during my last two visits from khi to lax via dxb (On march 31, 2011,) and then lax to dxb (On april 18, 2011) and then we planning to visit singapore and buy a new tickets for singapore, (On april 21, 2011) we again preferred emirates air, instead of many other airlines with more benefits, from dxb to sin round trip.
(My e-receipt details khi-lax - [protected]-[protected], ek booking ref dwfpuf)

I want informed you, these was not a pleasure trip, I was personally very disappointed from the services as well as the behavior of crew, I don’t feel good to share, but right now i, am facing serious and advance stage of hcc and hepatic thrombosis, and travelling for my liver surgery / transplant and other therapy. So I need a full take care of myself.

And we also aspect reasonable favor from emirates air, I was travelling from khi to los angeles with family of 5 - passengers. My daughters explained my situation to the cabin crews and the few duty staff try to call me at business class for just few hours rest and they call me at business class, but during my pain, i, reach business class and one crew member refused to accommodate and ask me went back my seat, these very bed experience and embarrassment for me, which we not tolerate / forget.

And also another bed experience with me on may 22, 2011 from singapore to dxb, which also surprised me, we booked our seats online of our choice/confirm and received confirmation email, then my seat was changed without informed me and not even ask me for any other choice. We were like trapped after complete my liver therapy of y-90 + sirt, (Selective internal radioembolisation therapy) , nuclear medicine.
(Dxb-sin, my e-receipt details - [protected]-[protected], booking ref "h8wyfb")

This kind of behavior or so called attitude from your representatives is very annoying. Might be you have an reply of some policy issues, but, sir, one crew know the policy and try to accommodate only me (Which we request) (Most of seats of 1st & bus class empty) , out of my 5-members family, and another crew ?
And also change my seat is also may be you have some policy, but not even ask me for another choice ?

I am writing to ask you to please make up the notice of my complained.

We hope you will investigate my serious complain, I look forward to hearing from you by soon.

Yours sincerely

Raees ashraf tar mohammad
Chairman,
Pakistan commodities importers & traders association,
Raees traders,
Raees tarmuhammad street,
Jodia bazar,

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Emirates rubbish service/lack of prominency

I can't believe what just happened with me!

This is the first time (And probably the last) i'm flying with emirates airline flight ek 817 - seat 33a and I have to say that it wasn't a good first impression at all.

I was going to ruh from lgw via emirates and it was lgw to dxb and then dxb to ruh.

The time given on the ticket was 1.40 hours and because the plane was delayed to dxb
We had to make a run for it within 15 mins allegedly allowing us to switch planes? But unfortunately
I missed it and the worst bit is that the lady behind emirates help desk was extremely rude and wouldn't suggest anything other then me paying for the other flight and wait for 15 hours for the next flight.

Is that any justice ? Not being prominent and letting us know what is going on and/or do something about it.
I am a student and there's only so much I can afford, this is unfair!

Wost of all, there is no feedback section on the emirates website.

So what am I supposed to do ?

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Emirates unethical conduct of a heart attack passenger

So my father was going from india to the u. K to visit his son. And in the connecting flight in dubai he had a heart attack. Luckily, he was sent to the hospital in dubai and he is stable. The found out that he had a mild heart attack and with medication he is now fine. However, they have withheld his passport, tickets, luggage. They first stated that they would take care of everything (Hospital etc). But now they sent an official who says that they will not take care of anything regardless of whether he is a long-standing customer of the airlines or not. And that he should leave the hospital this very minute! Furthermore, apparently he requires the hospital to issue a certificate to say he is well enough to travel. And oh yes, the airlines has his clothes, his luggage, his passport, his tickets. We, his family, just want him to be fit enough so that he can go to his country and be treated for the medical condition. But apparently they want to kick out a first time heart attack patient on to the roads. Also, apparently he is fine enough to take a hotel room if he wants too. Buy stuff, do some tourism, generate some economy. But hey, , no certificate to leave back to your home country. Btw, he is a reputed doctor who has traveled in this airlines many times in the past and he has never to my knowledge had a heart attack before in his life! What an unscrupulous airline!

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virj42
, US
Aug 12, 2011 2:39 am EDT

These types of complaints are common. Randomhustler has it right: people expect the airline to be a concierge and be able to negotiate or go over government authorities.

This is not an Emirates matter, but an immigration issue.

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randomhustler
Wimbledon, GB
Jun 03, 2011 12:03 pm EDT
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Sorry to hear about your father suffering a heart attack but why would you expect the airline to take care of his hospital affairs?

Far too often we see people think of an airline as their personal concierge 24/7 which isn't exactly how it works. Plus he cannot be in Dubai without his passport/paperwork/visa. How does that work out?

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Emirates poor service and no communication

Hi,
I submitted a complaint to emirates airlines over 5 months ago (15 dec 2010) and had them respond saying my complaints will be dealt with within a period of 30days and answers will be provided to me then... I then sent another email on the 4th feb 2011 asking them whats the matter as its been so long and no one has gotten back to me, I then only received an email saying the investigation is still ongoing (4th feb 2011)... I haven't still heard from them since and decided to send them an email on the 3rd march 2011 saying it's impossible that this could be taking so long and havent received a response ever since.
The way in which this was handled was very unprofessional and I am disgusted that an airline that prides themselves on ''customer service'' can actually treat it's passengers this way. I will not be flying emirates again.
Thanks

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virj42
, US
Aug 12, 2011 12:20 pm EDT

To be honest, it depends what you wrote to them about. If it was something trivial, they've decided to put you on the back-burner and attend to other people's actual issues. You'd be surprised how many people complain about nonsense that takes vital time away from the customer affairs department toward legitimate complaints.

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Emirates lost - i-pad 32gb (apple in white colour)

Dear sir

Re: lost - i-pad (32 gb - apple in white colour)
Please note: as I (Ashok mirchandani) was travelling (With my familly wife and 2 child total 4 pessanger) on 3rd may 2011 (Today)
For dubai to mumbai - ek502 - 13:15 (Dubai airport terminal-3) ticktes details as below mention.
At the time of check in abt 12 p. M. To 12:30 p. M. When I went to ticket counter (Skywards) silver card counter area
I have kept my i-pad on the up-above the trolly and
Then I went to pay the tickets fine (Date change) for my familly (3 pessanger)
Then come back to trolly and then I havn't found my i-pad on the trolly.
Because that time flight time is over so I have complain at the ticket counter at the same time
They say just complain to lost and found department.
So I am very sure that this i-pad is stolen by some one.

So please check it if can possible please check by cctv camera if you can found it -
Please note my contact number - in dubai - [protected] and for india - 0091-[protected]

Waiting for your (Reply) co-opration and support if you can do this fevour and found my i-pad just inform me
As I will come back to dubai after 10 days around (12-13th may)

Tickets details: total 4 pessanger - having 5 baggage
1) ashok mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
2) mehak mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
3) kritika mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15
4) diya mirchandani - ticket# [protected] - flight# ek-502 - date 03 may 2011 - 13:15

Your sincerely
Ashok mirchandani

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randomhustler
Wimbledon, GB
Jun 03, 2011 11:56 am EDT
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How is this the responsibility of Emirates Airlines? How can anyone be so careless these days?

But either way, good luck with finding your iPad.

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Emirates about false bachelors degree

Now it has come to light that mr. Mohammed rehan bhorania is holding a false bachelors degree that is why he has no attic-ate to talk he is holding this false degree from the time he got his job almost 7-8 yrs back. He got this job on basis of this false degree. Do the airline give job to people who have not even pass 8 class he is to be exact 8 failed0 >do the airline keep such employee on job ? He is currinty on his holiday for almost week

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Emirates disappointing experience with emirates

I had a confirmed emirates excursion ticket (Dxb-fra-dxb) , booking reference: ip2htf.

On 3 feb 2011, I arrived at the emirates check in queue at dubai international airport, terminal 3 at 1200h. After waiting in line & meeting with the person at the counter, I was redirected to counter b57, where I met with mr. Ahmed. Mr. Ahmed asked me to wait as he believed that the flight was overbooked & I would not be allowed to board the flight. An argument followed wherein I insisted that I needed to board the flight. I also informed mr. Ahmed that I had not eaten & was thirsty and intended to have lunch after entering the airport. All the while I was not offered even a sip of water, inspite of requesting mr. Ahmed.

After waiting for over an hour, I called the emirates contact centre on [protected] at 1305h & spoke with another mr. Ahmed. After explaining my plight, I handed over my mobile phone so that the two ahmeds could speak with each other & assist me. Thereafter, although I was promised that they would put me on the flight in & lsquo;a few minutes’, it didn’t happen. It was only at 1345h that I was redirected to yet another counter when my boarding pass was finally issued. Consequently, I didn’t have the time to have a meal.

I wrote to emirates complaining about this appalling experience. Their threat to offload me & the ensuing behavior, was preposterous, to say the least. I categorically asked them to address the following questions:

1. Why was I threatened to be bumped off the flight, considering I was a full fare paying passenger with a confirmed seat. Additionally, I had also arrived in good time at the check in counter, at the airport.

2. Does emirates not believe in arranging for even drinking water, considering you have been the cause for holding back a passenger?

Repeated reminders to customer. [protected]@emirates.com finally resulted in a baseless, erroneous & superfluous response, some of which can be found in the email chain below. Not once, has anyone from emirates airlines bothered to phone me.

Note: forward message attached from: "nikeel idnani"
Sent: wed, 27 apr 2011 23:56:46 +0400
To: "customer affairs",
Cc:
Subject: re: dxb/x/no/200211/6736020

Dear mr. Advani:

You email is at best - baseless, erroneous & falls well short of my expectation. Please allow me to elaborate.

1. My initial email to customer. [protected]@emirates.com was dated 12 feb 2011. This was followed by 4 reminders on 16 feb 2011, 29 march 2011, 9 april 2011 & 12 april 2011.

2. It is not my problem with what & lsquo;most airlines’ including emirates do to ensure their commercial success, by overbooking flights. As a full fare paying passenger, emirates has no right to bump me off my confirmed flight.

3. You claim & ldquo;... Every effort is made to minimise discomfort to our passengers by looking after their welfare... & rdquo; if you read carefully my complaint, you will note my experience of - being shuttled from one emirates check-in counter to another, I was made to wait endlessly while not even being offered a sip of water, this in spite of requesting the check-in staff viz. - mr. Ahmed.In my opinion, this is far from & ldquo;looking after the passengers’ welfare”.

4. You go onto claim & ndash; & ldquo;….. And even ensuring that they get transferred onto the first available airline, if necessary, to take them to their destination. " the only & lsquo;ensuring’ was my insistence on boarding my flight. The emirates staff tried their level best to & lsquo;ensure’ I accept being bumped off.

I am tired of this to & fro communication which appears to serve no useful purpose for me. I will be approaching the press with my grievances against emirates.

— original message —
From: customer affairs
To: [protected]@emirates.Net. Ae
Date: wed, 13 apr 2011 15:09:34 +0400
Subject: dxb/x/no/200211/6736020

Resent

Our ref no: dxb/x/no/200211/6736020

09 march 2011

Dear mr idnani,

Thank you for taking the time and trouble to detail your concerns in your e-mail message of 16 february 2011 and for your patience whilst I looked into the events you have described.

I regret to learn of the difficulties you experienced due to an overbooking situation on flight ek047 to frankfurt, on 03 february.

As you may be aware, on most major airlines, a proportion of passengers who have booked seats do not present themselves for the flight and do not telephone to cancel these unwanted seats. These passengers are known as & ldquo;no-shows”.In order to minimise the effect of no-shows and to enable their seats to be used by passengers who otherwise will not be able to travel on their chosen flight, airlines may overbook flights.

By careful monitoring and control, we try our utmost to match the number of available seats with the number of passengers that we expect will appear for the flight. There are the odd occasions when the figures do not match. However, when this happens, every effort is made to minimise discomfort to our passengers by looking after their welfare and even ensuring that they get transferred onto the first available airline, if necessary, to take them to their destination.

On retrieving the check-in history, I am pleased to note that our ground staff in dubai were able to accept you for travel on your original scheduled flight.

As a gesture of goodwill, without prejudice or admission of liability, I am enclosing a duty free voucher for you with the original of this letter valued at us$35.00. This voucher may be used on board emirates flights or at dubai airport duty free and is valid for one year from the date of issue.

Thank you for taking the time and trouble to write to us and for the benefit of your feedback. Although we have not lived up to your expectations on this occasion, I do hope your recent experience has not marred your impression of the service offered by emirates and that we will be given another opportunity of serving you in the future.

Yours sincerely,
Nicky advani
Customer affairs

Encl.


From: nikeel idnani [mailto:[protected]@emirates.Net. Ae]
Sent: tuesday, april 12, 2011 9:29 pm
To: customer affairs
Subject: final reminder: dxb/x/no/200211/6736020

To customer affairs.
This is a final reminder regarding my case. I have read with keen interest the experience of 4 unfortunate emirates passengers in today's gulf news. A failure to receive a response from you will force me to write to the press highlighting my plight as well.

I look forward to the courtesy of an immediate response.
Regards,

Nikeel idnani

— original message —
From: "nikeel idnani"
To:
Cc:
Date: sat, 09 apr 2011 12:48:54 +0400
Subject: reminder: dxb/x/no/200211/6736020

Friendly reminder.


Nikeel idnani

— original message —
From: "nikeel idnani"
To:
Cc:
Date: tue, 29 mar 2011 23:57:56 +0400
Subject: re: dxb/x/no/200211/6736020

To customer affairs.

While I appreciate your follow-up email dated 6 march, please take note that my complaint was dated 12 feb 2011.

I most certainly look forward to your feedback.

Sincerely,


Nikeel idnani

— original message —
From: customer. [protected]@emirates.com
To: [protected]@emirates.Net. Ae
Date: sun, 06 mar 2011 15:20:42 +0400
Subject: dxb/x/no/200211/6736020

Dear mr idnani,

I refer to our acknowledgement of 20 february 2011.

Our investigation is ongoing. Please be rest assured that the points you have raised are receiving
Our full attention and we hope to be in a position to write to you shortly.

Thank you for bearing with us.

Yours sincerely,

Customer affairs
Emirates group headquarters

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virj42
, US
Aug 12, 2011 12:38 pm EDT

The terms & conditions state that the airline can bump you on oversold flights. You're then advised to check in X amount of hours prior to departure (x time varies per airport, but is usually 3 hours). Over 200 people checked in ahead of you, volunteers were solicited but not enough people volunteered. The airline, per contract of carriage, has the right to bump you. Yet, because of the scene (yes, scene) you caused, a staff member was sent around the airport soliciting volunteers on your flight to make way for you. This is why it took an hour. In the end, the staff were successful and got you a seat, despite you showing up after a lot of other people, and you were able to board.

Full paying passenger or not, the seat belongs to Emirates and they can do whatever they please, as long as they compensate you accordingly. And I must say, their compensation is quite generous - usually a free round-trip ticket (even if you're bumped on only one leg of the journey) between your ticketed destinations. If you were traveling to the EU, you're entitled to EUR800. The terms & conditions are available for all to see, prior to purchase, yet no one ever reads them. If travel is very important to you on the flights you purchase, show up early for a flight.

I'm not saying this is the best method, but it is what it is and all major airlines have to do it to protect their interests. That's why there are oversales, restricted tickets, etc. Otherwise, they lose the seat and can never recover the lost revenue. It is a legitimate practice the world over.

Personally, I think Emirates did pretty good by you, as there are plenty of other airlines that wouldn't listen, cite their rights to oversales, and bump you anyway. Instead, you got a staff member running around, trying to find you a seat.

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