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Emirates Complaints Summary

187 Resolved
537 Unresolved
Our verdict: When using services from Emirates with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Emirates reviews & complaints 724

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Newest Emirates reviews & complaints

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1:37 pm EST
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Emirates plane 777.300

NEVER fly on an Emirates flight that uses the 777.300 plane. the seats are the most uncomfortable I have ever encountered and they used this plane in the gruelling 14 plus hour flight from Melbourne to Dubai. The seat is so deep that the pressure under ones's thighs is unbearable and is a sure cause of blood clots. I am complaining her because NOWHERE on the Emirates website is there any place for a complaint..this is preposterous. I will never fly on one of these ancient planes again and I urge you to avoid them also

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2:03 pm EST
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Emirates change of aircraft and seating

My husband and I booked our seats in april 2010 (Booking referance czdrsj) flight ek 372 on the 07.12.10 from dubai to bangkok. We had selected our seats at the time of booking on your new aircraft our seat noumbers where or should have been 44b and 44a. Just before boarding we where told our seats had been changed and nothing else. Once we where on the plan which we where extremlely disappointed as it was not the new aircraft we could not find our seats, I asked the cabin stwart who pointed to a row of four seats in the middle of the plane without a window seat and opposite the toilet. We booked both our seats and flight early in the year to avoid both of these, no window and away from the toliets. I asked for other seats to be told they where no window seats available, but we could look ourselfs after take off. I cannot tell you how disappointed we where and we felt totally let down by emirates customer care standards, (this was our first time flying to bangkok from manchester). Later we walked up the plane to find a women sitting at a window seat alone and her parnter sitting alone on a row of four seats. I am extremly disappointed with the service from emirates especially as my son does use your service and advised to book with your company. I would like a speedy response to my email and some compensation please.
Regards bryan and yvonne bamber.

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klm201
, SG
Jul 09, 2012 10:09 pm EDT

Hello,

Did you get anything from them ?

I just experienced the exact same story 2 days ago on a Dubai Singapore and was completely mad at the lack of service the company shown. For an airline claiming the best in class, I would have had a more enjoyable fliht on Southwest or Flybe !

I would write the nastier complaint letter of my life an dtry to ban this company from our company travel policy.

BR
Morgane

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4:53 pm EST
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Emirates very rude reply no proper information

No correct information on the emirates flight enquiry. Very very rude answer from the emirates staff and they doesn't know the emirates flight details.

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5:16 am EST
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Emirates missing baggage and delivery

I thought emirates is an international airlines and so has the competitive policies keeping in view its status among other airlines. Sadly, this doesn't seem to be true with the experience i'm going through presently. My two check-in bags were tagged until dubai from san diego, california and they had to be transferred from american airlines in new york to emirates going to bangalore, india via dubai. At the new york airport I checked with the ground staff to make sure my baggage was re-tagged uptil bangalore since I was to board a different flight of the same airline (Emirates). I was told that my baggage has been re-tagged and they will be auto-checked in. I re-checked the same at the dubai airport and I was assured that they will be reaching the bangalore airport itself.
To my dismay, my baggage was missing at the bangalore airport and I got to know that one of my two checked-in bags was stuck at new york airport (Jfk) and the other in dubai! Now, how the hell my bag was in jfk when it was tagged until dubai? I was ok with this news because I understand the responsibility with hundreds of bags to be shipped in different countries. Both my bags reached bangalore yesterday afternoon and since then i'm trying to trace my bag to no avail. I call up the emirates staff and I get only one answer that they will call me back in 10 min. Do I need to mention that their 10 min never get over?
This is such an utter inconvenience. I have my room n cupboard keys in my check in bags and i'm living like a tourist in my own city!

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6:36 am EST
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Emirates lost buggage

I'm a filipina who has arrived here in Dubai last Dec.12, 2010 at 8:45 in the evening with emirates flight EK0503. I was stocked at the immigration for 13hours and after that when I used to get my luggage they told me that it was missing and not registered in the system. How stupid are they..They released my visa without a passport number and apart from it my luggage is missing. This was my first time in Dubai and I am very upset and really disappointed because I went to Dubai to work and how can I survive in this place without clothes, soaps, shampoos and all of my personal things even my important documents and uniforms how can I go to work without all of these. I used to call them every hour in everyday but they always try to avoid my concerns. They don't even try to call me I am the one who make a way to call them. I am really MAD.. Until now my luggage is still nowhere I don't know what to do now..Even the picture of my son is there...I will tell to every filipinos that not to trust to the emirates airlines because they deserved it..The tags are useless..

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Update by Anna Marie Baldoza
Dec 24, 2010 6:39 am EST

I NEED YOUR IMMEDIATE RESPONSE NOW!

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6:17 pm EST
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Emirates rude and bad service

A terrible experience happened to my mom and my sister when they were flying with Emirates from Germany to Jakarta via Dubai. My mom has illness and was hospitalized for some times in a hospital in Germany. On the day she had to take the flight back to Indonesia, she was not able to walk properly due to her illness so my sister has to arrange and doing everything for her. My mom was seated somewhere while my sister went for check in. But then they also asked my sister to present my mom in front of them.

This bad story began when they got problem due to overweight. Their both luggage reached 65 kg and according to the policy I read on their website, Maximum weight per bag is 32 kg (71 lb) for transportation in to, out of or via Dubai International Airport in accordance with Dubai Civil Aviation regulations. This means, they have 1 kg overweight and they asked my sister to take out 5 kg from the luggage to take it with her as hand luggage.

This created more problems on the gates. They could not go in because they have too heavy hand luggage (of course yes if they have to carry 5 kg in addition to what they had on that time!). They asked them either to pay for more than 1 thousand Euros for the excess or to throw 1 luggage! They didn’t carry that much money of course and none of them has credit card that time. I tried to call them and explain that I’m her sister and on the way to Frankfurt airport. I could pay the excess or I will take the luggage with me. But they said, this is not possible and they suggested either to re-book the flight for the next day or to throw the luggage.

Just for your information that there is medical report from the doctors and hospital of my mother’s illness during her stay in Germany. Why they didn’t take those important materials with them? Please note that they were yelling at my sister because that was the time already for boarding. Under such pressure, no body will be able to think that fast of what things important are!

So, my sister left the luggage behind and they went through the gate.

The next thing, they found that they have been crossed out from the list of passengers without asking permission in advance but then my sister told them that their visa is valid only until that day. Hence, they put them back on the list to Dubai but were crossed out already for the flight to Jakarta. So, they kicked them out from both flight and put them back without solving all flight connections.

Due to bad weather, the passengers had to stay inside from 21:15 until 4 o’clock in the morning. One passenger was complaining and asked them to be responsible for that and give them room in hotel. Finally they were given the room but not for the 5 people including my mom and my sis because their visa is not valid anymore so then they were not allowed to leave the transit area. Again they gave bad service because they were not responsible of those 5 people, neither room to sleep, nor foods for breakfast and lunch because they finally could fly only the next day at 14.15 local time.

When I arrived in Frankfurt airport that evening to meet my mom and sister or to take back the luggage, it was 22pm and I didn’t know if the airplane still not take off yet. I went to Emirates counter and asking about this but the rude guy telling me that the luggage has been thrown out and not possible to take it back (it was only 30 minute ago), and I hate the way he underestimated me by saying “this girl does not understand what I’m saying”. By the way, I've never seen any regulation to throw luggage, none of the website (Frankfurt airport and Emirates), so what is this? There were several important things related to someone's life! I switched then to the second question asking why they were crossed out without asking permission, then he refused to answer and just left us instead of answering.

I tried to find the way to complaint in their website but found NOTHING!

Emirates has been my favorite flight ever, but now, I will NEVER EVER FLY WITH EMIRATES again in my life. NEVER!

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Update by Vie
Aug 23, 2012 1:45 am EDT

Hi Ralph,
Thanks for your comment. I definitely agree with you. Cheaters, unprofessional and rude staffs! I sent an email that time to: Customer.affairsUK@emirates.com and i called them many times as well. Unfortunately their response was disappointing. I hope you will be luckier than me but better dont expect too much! I am just committed never fly again with Emirates except it's extremely urgent and i have no option than to take it. Good luck Ralph!

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Ralph Roney
Shefford, GB
Aug 22, 2012 2:24 pm EDT

RECENTLY I TOOK A FLIGHT FROM DUBAI, EMIRATES TO LONDON, I MUST SAY EMIRATES HAVE HIRED A BUNCH OF CHEATERS AT THE GROUND, I HAD 5 KG OVERWEIGHT, AND THE GROUND STAFF A GIRL ( SOUTH AFRICAN NATIONAL) ASKS ME TO EITHER PAY THE CHARGES FOR 15 KGS OR GIVE HER IN CASH FOR 5 KG..WHAT THE HELL IS THIS? WHY WOULD EMIRATES HIGHER SUCH CULPRITS? IS THERE ANY OFFICIAL PAGE WHERE I CAN GIVE A WRITTEN COMPLAINT?

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Ralph Roney
Shefford, GB
Aug 22, 2012 2:21 pm EDT

it is true, the staff is extremely rude specially some black south african girls, they dont have the manners to talk.

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6:42 pm EST
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Emirates emirates crew lost my passport

For the past 2 weeks I have been through a very bad experience because I lost my passport on flight ek841 on sun 28th of november. Before boarding the plane I showed my passport to the check-in counter at gate 118 because it is mandatory before traveling to doha. Then I put my passport and boarding pass in my jacket then boarded the plane. When we were boarding I handed out my jacket to the crew to hang it in their closet. After the plane landed, I collected my jacket but I didn’t find my passport in the jacket!

Before leaving the plane, me and the crew searched my carry-on, jacket, pockets but unfortunately we haven’t found the passport. I stayed for like 20mns on board and the crew searched other hanging closets but unfortunately the passport vanished. Maybe I have made the mistake of trusting emirates about my passport, but aren’t we trusting ek on our life! I was astonished that this happened and I can’t comprehend where did my passport go?! I went down to the doha airport and eventually I was deported back to dubai. First ek in doha were forcing me to sign a report saying that I didn’t have my passport, which is a complete lie, and that is why I refused to sign. Then they forced me to buy the ticket on the way back although it was clearly their fault! Everyone from ek was avoiding taking any responsibility not even admitting their carelessness in handling my jacket and passport. Some cabin crew members were saying maybe the passport fell down while taking out the jackets, then it was misplaced, maybe someone took the passport, maybe maybe, & hellip;. But no one said we are apologizing for this mistake and we will take the necessary measures for that not to happen again. My passport was lost on ek plane and that is fact; was it stolen, or misplaced, I don’t know but what I am sure of is that my passport was in my jacket when I handed it out to the crew.
I sent my complaint to ek to investigate and guess what was their response?
"... Passengers are responsible for their personal belongings onboard the aircraft and at the airport, and emirates is not liable for loss of personal items. Therefore, for future reference, it is always best for passengers to keep their personal documents with them at all times. "

Very very provocative answer and completely irresponsible for airline that supposed to delight their passengers

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virj42
, US
Mar 31, 2011 7:17 pm EDT

Sorry to tell you, but they're right. Why would you leave the most important document while traveling abroad in your jacket? And then hand over the jacket where it will be out of your sight? Don't blame the crew, this is your responsibility and they were completely right for not taking any responsibility. While flying, your passport is worth more than anything else you could be carrying and I can't get a grasp on why you'd let it out of your sight or person in the first place. Regardless of where or how or why it disappeared, the crew aren't there to keep an eye on your personal belongings, a fact clearly stated in the conditions of carriage.

Keep your travel documents more secure than money and electronics - they are mandatory. Everything else isn't.

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RaghuK
Stamford, US
Mar 08, 2011 7:34 pm EST

sorry the above comment wasnt for this post! please ignore..

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RaghuK
Stamford, US
Mar 08, 2011 7:28 pm EST

guess u just have to forget it.. I lost my camera and my friend lost a mac book which are both worth 1000 USD! we ll never get back anything.. there should be some way to end this robbery!

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7:23 pm EST
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Emirates they stole my money!

Recently I had spoken with a representative from the usa
Office about a ticket I purchased from uae. I sent them a western union in the amount of 307usd and they were only to receive $295 according to the usa representative. Uae claims they only received $298 but I sent them $307. They say the fare is $298 that means I sent too much money to them even if it is $298 instead of $295. I called western union and they confirmed that uae emirates did receive the $307 instead of the $298. I have sent them numerous emails and they have denied it. I had favored emirates as one of my favorite airlines and now due to this I have decided to not use their services again. Sadly, because this is my 4th round-trip with their company. I felt like they did not treat me as a valued skywards member and customer. They could care less if I was a customer or not, I feel violated and robbed!

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3:36 pm EST
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Emirates complete stupidity, horrible service and extremely rude attitude

I was checking in Heathrow Airport last week. While no one from the airline I was flying with was at the desk, I was asked to check in at the Emirates Airline counter.
The staff from Emirates Airlines took my details and insisted that I had to pay 200 quid for changing my flight. I was pretty sure that my travel agency already dealt with the payment, and it was confirmed by my airline earlier on. I explained to him and he was really rude and unhelpful, threatening that I'd miss my flight without paying straight away. Another female airport staff was staring at me in a really unpleasant way at the same time, and kept shouting that I had to pay.
After I got back home and checked with my agency and airline, it was proven that the whole thing was the Emirates Airlines staff's mistake for misreading the message on computer.
For a really stupid mistake caused by the staff, I had to tolerate the unfair treatment, horrible service and rude attitude. It was the most unpleasant experience at the airport and I felt like I need to share it to let more consumers know that the staff of that airline are really rude and NOT helpful at all!

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Malik223
Slough, GB
Dec 09, 2014 11:02 am EST

Unprofessional and stupid staff at heathrow airport, i need to rebook my flight reservation counter at airport they didn't even look at my booking didn't asked for ticket number and said i need to pay £1600 additional, when online emirates was selling new ticket for same flight at £790, over the phone emirates agent said i need to pay £365 difference to rebook my ticket, i asked reservation agent at desk why you are charging 4 times more then original price she said i am busy i dont have time to answer your question thats the price and she was doing nothing at desk just chatting and laughing with her colleagues sitting next to her, seems like they were charging me more money so they can put in their pocket, i asked for Manager he came out name was probably David Sharp didnt even ask whats the matter and rudely said i dont have time to deal with you what my colleague is saying is final and walked away, if emirates staff dont want to deal with customer why emirates hire them and paying them for nothing! Extremely bad customer service from emirates! Extremely rude staff i ever came a cross

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Tayyba adeel
Slough, GB
Dec 09, 2014 9:34 am EST

Extremely rude and horrible staff at heathrow airport, staff didnt let me fly i was travling to see my dad who was in hospital i checked in 30 kg allowance at counter check in guy put my bag on weight scale put tag in but didnt advice my hand luggage is over weight, when i reached at gate 45 minutes prior to flight lady name Sharifa said your hand luggage is big you need to pay £50 either u r not flying i asked them can you please put my bag on scale i am sure its not overweight it looks fluffy because of my jacket she didnt listen at all she decided by herself i m not flying n they are taking off my luggage their Manager David Sharp most horrible, rude and unhelpful guy i ever seen said you need to leave ur bag here to fly i said why check in guy didnt advise me at counter that my bag is big how you can charge fix amount of £50 for weight as charges should be as per kg. he said we dont have enough time you need to leave your bag i put my bag in bin and reached outside thr plane 20 minute prior to arrival time disgusting manager just laugh and said its too late you can not fly go back n collect ur bags from arrivals no one listen to me no respond to me they all were busy in their gossips, all the staff girls around were staring and lauging st me like i am not human and coming from third world, i have very strong feelings they given my seat to some one else as flight was packed and just made excuse and didnt let fly very rude unprofesional staff i am unable to understand what is emirates criteria to hire staff i am really furstrated will never ever fly with emirates again and i belive soon emirates will loose all their pessengers because of their stupid and disgusting staff, i will take them in court as i couldnt fly for no fault, just staff decided i can not fly and they might given my seat to some one else!

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9:33 pm EST

Emirates expensive goods stolen

I boarded an emirates flight from johannesburg on 23rd nov 14.10 hrs fl no. ek0762 to dubai then to mumbai on 24th nov 04.00hrs flt no. ek0504. My baggage was checked in at johannesburg through to mumbai.

When i received my luggage at mumbai i found the lock broken and my nikon camera rs 350000, kodak camera rs 10000 and a reebok sun glasses 5000rs stolen with their cases left back.

I have complained to the emirates office in mumbai airport. I want a complete investigation done and i want full compensation for my lost goods.

how can goods be stolen after checkin . That means it is the work of the emirates staff only. i want to warn all travellers not to travel by emirates..

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Ex Emirate
, ZA
Jan 10, 2011 1:04 pm EST

I had a similar problem in December - I had to fly back to Germany at my expense to collect my goods - trying to call Emirates was a no-event. Emirates just do not care about the security of their passangers belongings - thank goodness the German police did.
So far I am out of pocket for 750 Euro's odd plus flights to Germany and back to Johannesburg.
Stay away from these shysters !

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Foxxi11
, GB
Dec 31, 2010 9:08 pm EST
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... meant to say that mine luggage was broken into on 14 November ... just ten days before yours ! Do we see a pattern here ? Of course we do but Emirates dont seem to !

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Foxxi11
, GB
Dec 31, 2010 9:07 pm EST
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I had 2/3's of my luggage stolen from Johannesburg as well ! Emirates are being completely complacent about it too. Not only that, at the bottom of my bag I found two new packs of cigarettes as well as a small bolt cutters ! Obviously what the thief was using to break into luggage with. And guess what ... Emirates are not the slightest bit intersted in wanting them to take finger prints off ! They are the pits !

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maduraiguy
, KY
Dec 21, 2010 6:19 am EST
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hi i travel from JFK to INDIA - CHENNAI, i losed my computer and perfume in it can any one tell, is there any chance to get it back

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Emirates emirates airlines splitting up our family!

I have been a long time Emirates customer, and am writing with regards to a very disturbing situation that I am currently dealing with.

In April of this year, I booked tickets for my wife, myself and our 1 year old (bassinet seat) on a flight from JFK - COK via DXB. The reservation code is HYU27W. I specifically asked for and was assigned the following seats PLUS A BASSINET SEAT:

EK 202 - 23F, 23G and bassinet
EK 532 - 27F, 27G and bassinet
EK 533 - 27F, 27G and bassinet
EK 201 - 23F, 23G and bassinet

I am now being told that after a plane change, there are no longer any bassinet seats available and our seats have been completely reassigned to someone else. There is absolutely no way I am traveling on this flight without a bassinet seat, especially since I booked this in April and I have already paid for it! I called the 24-hour customer service line three times describing the situation. Each time I was told that someone would call me back the next day with a resolution but each time no one has called me back. I am told that Emirates has simply run out of bassinet space.

This is absolutely unacceptable. I have travelled on Emirates many times in the past. My grandparents are also on this flight and have travelled on Emirates many times in the past. I am a Star Alliance Gold member and travel between the US and Asia over 15 times a year. I am appalled at the customer service I have received. The Emirates I know has a fantastic reputation for quality which is why I am shocked at this kind of treatment.

To make matters worse, I am told that bassinet seats are available on the flight, but only on Business Class - so why not just put us on the business class seats?!?!?! If I am unable to obtain a bassinet seat on this flight I will have to book myself, my wife, my daughter and our two grandparents at business class ticket prices with another airline on Dec 17th anyway.

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Emirates bully in dubai

I missed my connecting flight from Dubai to Hong Kong due to Emirates flight delay. On arrival in Dubai, I told the ticketing staff personnel, a Filipino man, that I was not feeling well and could not possibly wait in the airport for 6 hours to catch the next flight. He then rattled off Emirates policy of not providing a hotel room unless the flight was delayed for 8 hours. I then told him that I was about to throw up and faint and really needed to rest. I was feeling really sick and gave him back the ticket that he issued me and told him to give me a better alternative. He then ignored me and put the ticket aside and called for the next passenger! He cooly told me to talk to his Arab manager as he is just a mere ticketing clerk. I approached his manager and the Arab manager started shouting at me even before I could explain the situation. I am not sure if they are not used to being told by a woman but the guy acted crazy. The entire connecting flight department was his personal kingdom and he wielded so much power that he could refuse to give me my connection ticket. I realized then that I was very lucky not to be born in such a country where the supposedly best airline treats passengers like ### after they step into the UAE. Woman beware that Emirates continue with the Arab tradition of treating women as second-classs citizen and it is better to take other airlines to be safe. Later, a pleasant customer service personnel told me that the manager in charge of ticketing operates the the place like a military camp and has received many complains from passengers.

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Sounds Right To Me
, US
Nov 29, 2010 3:33 pm EST

I would have just thrown up on them.

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Emirates broken seat

I travel on emirates and the seat back was broken and a piece of the seat structure was pushing in my lower back. There were no emty seaty on this flight and when we complained they replied that the flight on the date xxxx had 79 emty seat, we travel on a different date not the date they quoted on their reply and there were no emty seats to move to. The offered us extra airpoints to the value of $10 which we turned down as it was an insult. We asked them to confirm howmany emty seats there were on the day we travelled and they refused to answer any of our further emails.
They leave their customers very dissatisfied and I may take them to court just to make a point!

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Emirates rude air hostess

I travelled with my 2 kids from san francisco to dubai on november 5th.
1. My little one is 26 months and requires a separate seat but the air hostess, ms. Jolema keeps ignoring her whenever food or drink is served or kids get some goodies like little bags. As soon as my older one gets something my little one would cry for one and when requested for another one, the hostess would give it with some reluctance.
2.In the night, she servedwater and juice to everyone. After about 15-20 minutes she was done serving and returned back to her station. Then I got a burp and requested her for some water. I was shocked at what she said. She was rude and said, 'you saw me serve water just now, why didn't you take it then. ' then with a big frown on her face she brought a cup of water and handed it to me (Almost dumped it in my hand).
3. My little one was sleeping and missed her meal time so I saved her food. She had her meal very late in the night and when she was done eating I picked up the plate and all the cups etc in one hand and my baby in the other and walked to the nearest station just 3 rows away to drop it off. I didn't want it sitting in the seat since it was in my daughter's way and she was meddling with it and making a mess. Ms. Jolema was in the station and rudely told me that I need to take it all the way to the back station and closed the curtain on my face.
I don't think such people need to work if they donot have the patience or interest to serve. Such people ruin the reputation of emirates.
I understand that they work long hours and are stressed out. But I disagree with the behaviour towrds customers. I was traveling with 2 little ones and was equally stressed out.

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Emirates online booking

27th october 2010 :
I tried to book a flight (Online) from germany to jakarta. I have filled all the mandatary fields on the online booking forms, and filled the credit card section, and as I tried to confirm it, it said : "session expired / time out". Notice : there was no warning or information from the site that I should call them at that moment.

Also, it means there should not been any transaction at all, because it said time out, and as a contract, both parties should get confirmations. (At least that is what I know about "transaction" and common sense).
And I did not get any confirmation from emirates for this booking whatsoever. (Even until today, 13 november 2010)
*i have checked trash/spam/mail from all my email adress, and there is no confirmation from emirates about this booking.

As nothing was sent and happened, I took it as there was never been any transaction between emirates and me, and I assumed emirates didnt charge my credit card.

On 9th november 2010 :
I got my monthly credit card invoice, and saw that there was a charge from with code em *****. I didnt even know what that was.

On 10th november 2010 :
I have contacted my credit card company and they give me information that it is for a flight I "booked" on 27th of october 2010. (Suppose to be the " timed out" one then!).

On 12th november 2010 :
I went to hamburg airport (Emirates office in hamburg) , and I was told that I should contact this email, because she couldnt help me further with this problem, but she did print out my booking. Now I have a print out of the booking (But just today).

Then I called the call center, a lady called "gaby" was trying to convince me that it was all my fault, that I didnt call them straight away after the "time out/session expired" of the online booking site, (She said I should have known, that its mandatory to call the airline when the online session is expired after I put my credit card data.
And then, she blamed me for not to call them 2 weeks ago or in october, but how I suppose to know when I havent got my credit card invoice yet?
So I told her to calm down, I was not attacking her, but it would be helpful if she could provide me some suggestion for solution, and her solution was : 200 euro as cancellation fee!

Also:
1. Emirates does not care if its system has failure,
2. Does not care to check or send payment confirmation (I assume there should have known if they draw money from someone´s credit card, and how hard is it to send confirmation of payment?
3. Seems that no one can help me to solve this matters even when its their system failure

But as customer "should have known the system and called in case of time out/session expired" but emirates doesn´t hesitate to ask me for 200€ to cancel the ticket.

I really need advice, please, anyone?

Thanks in advance.
Airin

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mahatab
, IN
Jan 11, 2013 2:31 am EST
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I am a senior flight manager with jet airways, this is to get to your notice about a cabin crew showed fake documents, with regards to a language bengali as she showed she knew, but she knows nothing about the language and the company is been cheated
Hence i would like to take strict action againts the crew
As, shes faked
Mahatab macchiwala
Pleas revert
Mahatabkarim@gmail.com
[protected]

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Emirates dissatisfaction service

Sidoarjo november 10th, 2010

The managers of emirates airline,
Dubai, united arab emirates

Dear sirs/madams,

I am bagus sulistyo herewith willing to make complaint due to my flight back to indonesia on november 8th, 2010

I flew back to jakarta by ek 356 with the seat number 23 j. It was the first time for me to fly with the best airline in the united arab emirates. Seemed it was a dream came true but the thing was, everything ruined by the disappointments.

First it was started on the gate before boarding. The staff announced by the zone for the passenger to do boarding, but it didn’t work. So many passengers were trying to be as soon as possible boarding and the staffs were not able to stop it. Mine was zone f, but I was going at last till no more passengers left.

Secondly, another bad thing was, the cabin crew named im from korean was shouting to one of the passenger. I didn’t know what the trigger was. She was shouting one minute!Wait!Ok! Out loudly. Then I realized, the passenger didn’t understand english. She was only a maid who maybe just knows arabic. But why the staff didn’t use any gesture how to say wait by using arabic body language. At least the maid would understand. It is international flight and everybody has the same treatment because they pay for this service. Not a shout they get. It was so embarrassing that the good name of emirates ruined by the arrogant cabin crew.

Thirdly, there was a couple seemed that they were lebanese. They were sitting on 24 a and 24 b and next to them was a maid again on 24c. Arrogantly, the couple asked her not to sit next to them. Arrogantly they threw her blanket and pillow on her face when she already sat on 25d. The cabin crew knew it but they were pretending didn’t notice it. No apology no clarification. What is the difference between maid an master?.. It was just a matter of luck. Everybody is equal!

Forthly, again im, the korean was shouting…sit down!Sit! No word please to soften her command. It was because, just a couple of seconds before the plane totally taxiing, the passengers behind me already stood up. Wow!, this was how the cabin crew was working to serve the passengers?

Before leaving the plane I asked her how long she has been working with the emirates, and she said just a year and it was the third time for her to fly to jakarta with the most common passengers were maids and she was failed to apply the high standard of customer service of emirates airline I think so so so sad. Very sad.

Fifthly, it was a funny, my baggage was left in dubai and that baggage was full of presents from my friend to his relatives and also my daily clothes. They waited for me and the parcel but the thing was, I didn’t get that baggage and they went home with the empty hands. It was quick response from the emirates, on the next day I got it back in my hometown, surabaya but in the other hand I had to spend some money to send the gift back to jakarta.

Well, anyway it happened and really gave me bad experience flying the emirates.

Thank you for reading my complaints and I am looking forward to hearing your feedback soon.

Warmest regards,

Bagus sulistyo

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satisha
, IN
Nov 11, 2010 2:23 pm EST
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The visit was useful. Content was really very informative. http://www.giftwithlove.com

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Emirates nightmare on emirates flights

Dear mam / sir,
Subject: nightmare on emirates flights ek 0515 and ek 0203
It has been 20 days since I flew to the us from india on emirates flights ek 0515 and ek 0203 and I feel that I am finally calm enough to write in to you and do my duty as a customer and give you my feedback. The emirates flights ek 0515 and ek 0203 where nothing short of a nightmare for me and my children. My ticket details are mentioned below
Delhi ek 0515 w 15oct 2150 we1yin1 15oct 15oct 2pc ok

Dubai ek 0203 w 16oct 0200 we1yin1 16oct 16oct 2pc ok
I was travelling to new york, usa with my two small children, age 4 and age 1 year 3 months. While I did not expect help the entire duration, I certainly expected basic service and good manners. I guess that was way too much to ask. Please find below exact situations as they occurred to both me as well as a few co-passengers.
1) on the flight from delhi to dubai, I was carrying my infant in one arm and my hand baggage in the other, I was struggling to put the baggage into the overhead compartment. The flight stewardess just stares politely at me waiting for me to finish the job on my own. Thank god a fellow passenger offered to help me.
2) it was the same while disembarking.
3) after dinner on the flight ek 0515, my daughter wanted to sleep, so I requested a stewardess as she was crossing me, if she could please clear the tray from my daughter’s table as it was difficult for me to move as my son was asleep on my lap. She said that she would do it in a bit and that I could do it myself if I wanted !. I had to wake my son up so that I could move to put the tray on the ground.
4) on the flight from dubai to new york, I was in the middle aisle. There were four seats in the middle aisle, the two in the middle where occupied by my daughter and me, the other aisle seats were occupied by an indian gentleman and a lady from new york. My baby was on my lap. Even though I requested for it, no bassinet was provided on either flight.
5) despite trying to call the air hostess no one ever came.
6) i had to getup & ldquo;find” an airhostess and request them for hot water so that I could make some milk for my baby.
7) while offering food, I missed out on 2 meals because the airhostesses were not offering anything to anyone in the middle seats. I know because I actually observed them taking that quick trip down the aisle and ignoring the customers in the middle seats. I had to call them back and request for my food.
8) the gentleman next to me had his breakfast, he then wanted some water, when he called the air hostess and asked her for a glass her response was and I quote & ldquo;i asked you two times if you want water, you had juice, now you want water. Fine i’ll get you !”. The gentleman was needless to say embarrassed.
9) as I mentioned I was travelling alone, so a trip to the washroom for the kids was tough enough. After giving up on any kind of help I took my daughter to the washroom, while carrying my baby in my arms. This steward comes up to me and proceeds to loudly & ldquo;scold” me. He said & ldquo;mam do you know that only 2 people are allowed into the bathroom” I responded that I was aware and that he needed to give me a solution and not state the problem. Again not listening he goes on & ldquo;are you aware that all of you will die if you go in together as there are only 2 masks inside”. Again I stated that I knew about the problem but he had to provide a solution. He then says & ldquo;why can’t you leave your baby with your husband?”. To which I informed him that I was travelling all alone and that no one responded even when I had hit the call button. Then finally he offered to hold my baby. Scared, my son went to him very reluctantly.In the washroom my daughter, now completely terrified, broke down telling me that & ldquo;the bad man said we were going to die”. When we came out I informed the steward that he had very efficiently terrified my daughter and that he needed to check what words he used and also to check his facts before he pounced on customers.
10) three hours before we reached new york, as finally both my children were asleep, I requested the airhostess if I could please have the immigration forms the i94 as it would be easier for me to fill while the kids were sleeping. I did not get any forms ! I got it two hours later, when both my kids where awake. Thankfully again, the lady sitting next to me, helped with my children while I quickly filled the forms up.
11) again a co-passenger helped me with my hand-baggage.
12) on arrival I found my stroller thrown next to the baggage area. My stroller was broken. The entire piece that fits into the front of the stroller, which serves as a table for my baby, was missing. I asked the help at the airport if they could locate it, but it was not to be found. I was way too tired and disgusted to even bother to stand in line to file a complaint.

I do not know if my words have done any justice to the way I felt and still feel about the service my co-passengers and I received on that flight. I have no idea how my daughter will react to the concept of flying again with as she puts it & ldquo;that bad man who told her that she will die”.

Mam / sir, I have been on several flights, but never have I ever received such horrendous service. It has been 17 days since I arrived here and I am only filled with dread about my flight back. But the only thing I can do is hope that some action is taken and when I eventually do fly back on the 31st of jan, I hope to find emirates have stewards and stewardesses who know what being a flight attendant is all about. Who will know how to treat their customers and aim for customer satisfaction if not customer delight. Who will know of the concept of & ldquo;service with a smile” and not walk around with smug looks on their faces afraid to do anything, god forbid they may break a nail ! I seriously hope that you will look into this matter and do the needful before this matter escalates and goes out of control.

Rather than just walking away, I have decided, this time, to be a customer who makes the effort to actually give feedback. I believe in second chances and so whatever the experience, I will definitely write in again once I fly back to india. So I sincerely hope that you do what is required and my feedback is, I hope, as you put it & ldquo;valued feedback”.

Yours sincerely,

Mrs shirene sethi

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Anil Mirchandani
, HK
Aug 21, 2012 1:44 am EDT
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I was traveling on Emirates EK506 on August 12, 2012 from Dubai to Mumbai on Business Class, however the Air conditioners was not functional thought the flight (the temperature was 29-30 Deg) and it felt that I was traveling in a street taxi in Mumbai, after several complains I was told that this would be taken up with the senior members. I has requested the Company to refund me the complete Airfare back or re issue me a business class ticket, however till date there is no response in return from the company. This is a really appalling service from an Airline of high repute.

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4:00 pm EDT
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Emirates emirates best price claim is false

Emirates proudly announces best price claim policy (Or fallacy) , according to which if you find a better price from 3rd party in comparison to emirates online website, they will refund the difference if it is higher than & pound;5.00 per ticket. After I showed all the proofs, they denied saying that the 3rd party charges extra money on visa card, hence the difference is less than & pound;5 per ticket and no need to refund me. However, the surcharge applies only visa credit card, but do not apply to visa debit card. I reminded them that even emirates apply surcharge to visa credit card and told them that I paid using debit card. They stopped responding my e-mails. Their customer service is the worst and lacks any professionalism. I will never travel on emirates again.

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RALC
, NL
Nov 02, 2013 9:24 am EDT

I got a mail from Emirates - special fares, which I booked. Immediately after that I found on a site the same ticked 57 Euro's cheaper. Filled in the best price claim form - only got confirmation many hours later. Then they claim I sent in the claim a day later - even though in their time zone the reply was sent 2 AM - and I cannot reply to this mail in order to send the screen shot with a clock and date on it, which I saved on my computer.
I will proceed with this - as I do not have a false claim and I have jumped all their hoops.

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11:32 am EDT
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Emirates mistreatment of old people

Dear sir or madam,
My family members arrived from India.His passport no -f1661035 and his name is Mukardam Ahmed Umerjee his date of birth is 08/03/1942 other passenger name is mukardam zubeda ahmed, her passport no-g8889015 and date of birth 15/12/1943.
I am writing a complaint on behalf of the above two passengers. Their original flight was booked on 5th oct flight time 0745. They had a boarding pass for this flight and arrived 1 hour prior to the flight. They were rejected from this flight on the basis that it was full. They were then given a second flight where they had to travel separately in 2 different flights. consisdering there age and there lack of english they were not treated in the right manner and were taken advantage of. They were then put onto a third flight which they were told they would be seated on the same flight. for them to accept that flight they were fined £100 for no apparent reason.
This is unacceptable and a mistake of emirates staff who did not treat them well. YOU overbooked the flight and then gave the passengers a very hard time. Also on the 3rd flight that they travelled on the service was terrible. They were not given food or any other services. Due to this they are now very ill and distressed. I am not happy with this service by emirates. Me and my extended family have used emirates airlines in the past and we have been more than happy with the service provided. So i am extremely disappointed and upset that there were flights available from india to the uk which were cheaper but due to emirates good service which i ahve experievenced previously i was more than happy to pay extra for my parents to be booked on an emirates flight.
Due to all these flight changes i had made my journey to collect them from heathrow at the arrival time of the original flight. I had travelled 125 miles to collect them and they were not on the flight and by the time they had contacted me to explain what happened they were still not able to give me an exact arrival time. i had spent 7 hours waiting for them for which i had to take out car parking cost and fuel cost. i then returened back to leicester due to me having to start work at 9:00pm. I then had to arrange for a family friend to go back to heathrow from leicester to collect my parents fpor which i paid the fuel cost. And this was all becasue of bad customer service from staff representing emirates.
I would be grateful if you could look into this incident and give me an explanation as to why this occured.If not for my benefit but so that is does not happen to anyone in the future. I have been extemely calm and polite about this situation. it has cost me an extra £300 because of the fines and fuel cost and time involved. Im a working class individual and i have never cheated anyone. but this time i feel that i have been cheated on by emirates staff.
I would like this matter resolved urgently and i want you to cover these extra expenses which i had to pay because of incorrect practice from emirates staff.

yours faithfully,
ALTAF AHMED

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Realistic_Reader
New York, US
Apr 04, 2012 11:36 pm EDT

They arrived 1 hour before the flight? I think anyone knows when travelling internationally that 1hr before is too late for check-in.

The other issues I might agree with but the original situation was the fault of your family, not of the airline. If passengers "no show" for a flight the airline is within the Terms & Conditions to give those seats to Standby passengers. Technically speaking, many airlines have a forfeiture clause which normally means passengers who turn up late give up any ticket paid for. So for them to re-book on same ticket (with fee) rather than say "too bad" is actually more than the T&Cs says they must do.

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Emirates inflight duty free

Currency rip-off! Do not buy duty free products on emirates as they make a huge margin on their exchange rates.

Buying some perfume on board the plane thought get something special. Anyway the prices are in usd and I was paying with aussi dollars and the rate that day was on par just slightly below.

The perfume was $72 usd which on that particular day the cross rate was was at .99 usd for $1 aussi dollar. So why do emirates sell the $72 usd bottle of perfume for $86 aud at their calculations? A rip off I say... Apparently the rate is not calculated daily but surely the ballpark rate needs to be structured so that its not such a rip off. Perhaps a dollar margin would be acceptable but this is extortion

But then after getting fleeced on the rate your change is paid in a currency which is absolutely useless anywhere in the world except for uae the dirham.

So I stupidly paid over the $86 aussi dollars and received 40 dirhams equivalent to $14 aussi.

Cashed these dirhams in at the travelex at the airport and got back $5.50 aussi dollars as the minimum transaction charge is $5 aussi at travelex.

The duty free shopping on emirates on board well.. Think twice is all I can say

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Atiqur Rahman
Toronto, CA
Aug 08, 2013 12:13 am EDT
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The complaint is resolved by replacement a watch. Please remove. AS the issue is solved please remove the complaint.
Thanks
Atiqur Rahman

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Atiqur Rahman
Toronto, CA
May 03, 2013 11:09 pm EDT
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My journey in emirates on 23/24 December 2012. From Dubai to Toronto, I purchased two watches and some perfumes. Within a short time one watch named Eduardo Verde goes out of order and after several correspondence They replace the watch but different model. However, my anther watch named ” Montine Diamond Gents watch ” has worked smoothly until last week of May 2013. I think it is the battery issue, accordingly I change the battery. Unfortunately its stoped again. The repair store checks the watch with a professional manner and told me that it is not battery issue a small part of the watch is not working and it is not possible for him to solve the problem. It is one kind of mental harassment .

I wrote concerning the department and the replay they are unable to do something as that type of watch not in stock. Now I blame to myself why I bought from Emirates the watch with warranty. In reality this a FAKE warranty. However, I got a lesson that DO NOT BUY ANY THING FROM EMIRATS INLIGHT STORE.

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Atiqur Rahman
Toronto, CA
Feb 11, 2013 3:05 am EST
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I have purchased a watch EKD 1284 in flight on 24 December 2012 under warranty. During the warranty period the watch suddenly stops and not working. I do not go to any watch repair store because it is under warranty. I contact in Dubai office over phone [It is expensive] as well as email.
I have been responded by a representative named Asha Kolnad. She was cooperative and suggested me to contact with UK office. The respective person of UK office is Lewis King, Quality Controller Tel: [protected] Fax: [protected] He gave me suggestion that I have to check the battery. According to his suggestion, I went to repair store to check my watch and found that it is not battery issue. Till now, several time I contact with them but they do not co-operate with me neither email nor over the phone. Also, Asha Kolnad who was co-operative at a point of time. It is a shame to me. Now I blame to myself why I bought from Emirates the watch with warranty. In reality this a FAKE warranty. However, I got a lesson that DO NOT BUY ANY THING FROM EMIRATS INLIGHT STORE.
Atiqur Rahman

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D
DIPAK KUMAR BANERJEE
, IN
Oct 16, 2010 1:43 am EDT
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Dear Jim,
Thank you for the information. I also bought twice from Emirates in-flight and your statement is correct. Hope passengers should be refrain from buying such in-flight goods.

Best regards,
Dipak Kumar Banerjee.

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