SUBMIT A COMPLAINT

Emilio Trujillo Elizundiacustom attendance

Last week november 15Th american reservation for a car in Huatulco Oaxaca Mexico, I made this reservation in internet in Alamo Rent car web site. I paid the total of the inssurance an they give a confirmattion number GRN [protected], but the day they prommess they will bring me the car to the hotel at 11:00 am.
My wife and I were waiting until I call them.They ask me to go to the airport to pick the car.That was not the original agreement.They want me and my wife to take a taxi to the airport because I have to pay an inssurence.I said OK but bring the car and the VISA terminal here so I pay.Your employes refuse it So I cancel the deal and ask for my money back.
This is bad because you must consider we are in holydays and want to be treated right wich you did NOT.
I will never rent with you again

Et
Nov 21, 2018

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