EMC Mortgage Corp / Bad customer service
I was behind on my mortgage with emc. They put me on a repayment plan. My payments were doing on the 28th of every month. One day they suggested a loan modification. It would take me off the repayment plan, and lower my monthly payment. I said Ok. My repayment plan was due to end, March 28, 2008. Of 1, 489.01. They sent me a letter stating my loan modification would start 5/1/08/, and my new payment would be 1, 342.17. On April 1, 2008, they said I owe them for the month of April. I told them I just made a payment 4 days ago, and I have a letter from you saying my next payment would be 5/1/08. She said if I don’t pay I'm going to be behind again. How do they expect me to come up with another 1, 342.17 in 4 days! For those who don't get it, imagine this, you made payments on March 31, 2008. Then, a day later, April 1, they say you owe again.