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Embassy Suites / reservation system

1 Old Sacramento, United States

Conf #[protected]. I made this reservation over a.month ago. I requested the 8th floor king suite river view away from the elevators. Room 811 if possible. I was told the 8th floor Riverview king suite was confirmed. Now 3 days before arrival I am told t h e 8th floor is not available & I am on the 6th floor. Nothing can be done. I am a Hilton honors member at the silver tier. I feel I have been lied to and that being an HH member means nothing and I am told that I am mistaken in that the 8th floor was sold out when I made the reservation. I am so frustrated that I am ready to quit HH and find a different hotel system. This has happened before and I have been told to take it or leave. To be told that I am wrong and they are right as if I did not know what I wanted when I made the reservation is unbelievable.

Dec 27, 2017

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