Embarq / DSL Service / DSL internet service!
I order the upgrade from 5 to 10 megs download speed in the DSL Internet service form Embarq on March 18 and was told that the work can be done until next Friday March 21 and that the job will be done around 7 PM. This never happened. After so many phone calls to Embarq and every customer service rep giving me a different answer I decided to file this complain because 9 days after that order I still with my old speed and sometimes is worse now. All of the customer services people or the technical guys talking to me have a different answer ( they are guessing because don't kn o where is the real situation or problem) about the problem but nobody can fix it.
Today is Wednesday March 26 and the last service rep guy I spoke with, told me the issue was with the DSL modem that need to be replaced. I got the new modem, Modem was connected and situation still the same and the worse issue is that before when I was on 5 megs plan I was able to surf at speed faster that 6 megs and now my speed is intermittent, sometimes coming down to 300 and other times going up until 6 megs. Now I'm worse that before upgrading.
As I said everybody is giving me stupid answers, telling me if the first guy who came to my house ( a contractor) did the wrong connections, that if the DLSM is unable to accept 10 megas downloads and I need to be connected to other DSLAM, that my alarm is conflicting with the DSL ( when the alarm never conflicted before) and now that the modem needed to be replaced because a new firmware will enable that modem to surf and 10 megas. Everybody is guessing. Too much talk and not a real solution.
This is not my first issue with Embarq. When I installed Embarq the first time I had the same issues and take more that 15 days to be resolved thanks to Ann Rochester in the headquarters who took the matter into his hands.
I need a fast response from Embarq.