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1.3 1521 Reviews

How responsive is Yahoo!'s customer service?

112 Resolved
1403 Unresolved
Very poor 🤒
We don't know much about how Yahoo! handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Yahoo! and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Yahoo! reviews and complaints 1521

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Newest Yahoo! reviews and complaints

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K
12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! getting in my account

I'm trying to get into my account that u hadn't looked at in a few months. So I forgot what password I changed it to which shouldn't be that big of a deal since I used only 3 passwords for anything, and I have then memorized. For some reason none will work so I tried going through the steps to help reset it, but it says I need to send a code to a number I don't use anymore; and it so t let me change what number to send it to. It then says it'll send a vertifacation code to the email I'm trying to get it. Do you realize how stupid that was why would you send it to the email I'm trying to get it instead of just letting me change it. That way I could send it to my another email I use and also get into this one. My account bunny.[protected]@ yahoo.con is the account I'm trying to get into please figure something out . Contact me using Kenyatta.[protected]@ gmail.con

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C
10:20 am EDT

Yahoo! receiving spam in my inbox

I have never had as much spam come to my inbox like I have in the past month or more. I can't tell you how many years I've had yahoo as my mail provider but it's been a huge amount of time . I have been paying for it for many years also. Perhaps the sale of Yahoo was not a good thing after all. Oh well I guess I can go with another provider if this continues.

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B
10:02 am EDT

Yahoo! email and account access

For about two weeks my inbox in the yahoo app does not show all my emails. I can only see new emails in the unread box and then when I read them they don't show up in the inbox so I can't delete them. I've tried to sign into my yahoo account and the key icon doesn't work so I have to try to use the phone text but the instant I switch to my message to get it and return to the screen to input it your system throws me out and I have to start the entire process all over again. If you're going to force me to use a two step process would you at least make it possible for me to do so?

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12:04 pm EDT
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Yahoo! news article

On July 8, 2017 Emily Campbell wrote an article entitled "These Mysterious Photos Will Startle you..." through Teddy Feed that Yahoo published in which she referred to the "colored children" in a school photo.

I had hoped we were beyond referring to African Americans as "colored" but I guess not.

I suppose Yahoo will say it was paid placement and they had nothing to do with the article but I think that's a total cop-out. If Yahoo hyperlinks to something or posts something, you are responsible for its content.

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J
9:33 am EDT

Yahoo! unable to get my draft letters on screen and some times non of my email will appear

Please can you check my email server out as it is possibly slow or broken as I cannot use my email to send letters as many bounce back and I get blank pages for my incoming mail some times : I all so have found I cannot get my draft mails on screen or my spam (which I have now trashed )
PLEASE FIND OUT WHY MY YAHOO MAIL IS SO SLOW AND NOT AVAILABLE AS IT USED TO BE . [protected]@yahoo.co.uk

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A
1:45 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! unable to sign in

Just of recent I began to receives undelivered messages quoted "MAILER DAEMON "without sending any mail. Then on 22nd September 2017 I decided to log out my account from yahoo mail mobile apps which comprises of three other mail boxes but since then I have been unable to access my account again. Every effort made in recovering account fails, setting of my mail through my other mail box couldn't help. I decided to open new account but was told my account already exist and every time I logged in I was always told my account is not recognised or exist. Please kindly help me with useful information to assist me in logging to my account.

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S
7:41 am EDT

Yahoo! yahoo

I am frustrated and angry. There is no way to talk to a live person. I cannot get into my email. I had to log out when I went to log in again my account key did not work. I have tried all methods on the yahoo help site, but nothing works. I don't even see account key on my phone. I have used it before with no problem. I would change to another provider, but all my contacts and emails would be lost.

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C
1:06 am EDT

Yahoo! urgent: not able to open attachment

When i try to open attachment i send from an email earlier, its showing me following error.

{"error":{"code":"EP-5000", "requestId":"c4fdbcc0-ca62-74d5-1345-[protected]", "resource":"/ws/download/mailboxes/@.id==VjJ-xW9GJlEPNsQ_6Yi9vHjPl8eknu8nz06EQpzPel3lzqXEX0hLq0uMi4rxjUOeR3GmGH4nkLovJSeSm65J69qU1w/messages/@.id==AIR2imIAABAsVJhAYgLx6Pnl6bM/content/parts/@.id==2/raw"}}

Please resolve this issue asap.

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S
9:22 pm EDT

Yahoo! news articles

I used to get my news from your site. I no longer care to. Every article has a clear agenda. You hate Trump and liberal ideologies are better. It gets so old when every article is anti-Trump. And not just anti-Trump, they depict how our country is falling apart and failing under him. This isn't the case and you know it. Even if you personally do not care for him, that is fine. But please stop making every article gloom and doom and that our country is the next to fall. You are no better than Huffington Post, which I too unfollowed.

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P
7:23 pm EDT

Yahoo! yahoo answers

I was doing an assignment on quest and due to the lack of reliability your users put the wrong answer to a question, therefore causing m e to get a freaking 98 on a chemistry assignment because they didnt know the correct answer and chose reply the wrong thing so because of ur stupid users on got a damn 98 instead of a 100 do you understand I have a test and a 98 is digit not a 3 digit like a 100 but a 2 digit so next review over what ur users say before a freaking 98 and not a 100 therefore you have now lost a customer due to unreliablke souces, now when I become successful I will not promote yahoo due do to this incident, dont have a good day, [censor]

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A
2:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! comments

24.09.2017.
I have just read the Yahoo article, " Six hurt in 'acid attack' at Stratford Centre in London", followed by the appalling comments to this item.Please close down the " comments" reactions to news articles, as Aljazeerha has done, in order to send a clear message that Islamophobic, racist comments are not to be tolerated in a liberal society. The comments section has been hi-jacked as a vehicle for negative, stereotypical, representations which contribute to legitimising xenophobic behaviour, normalising abusive behaviour and fuelling hatred.

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E
7:12 am EDT

Yahoo! email

I keep getting emails so say from Yahoo telling me to upgrade however they do not come from a yahoo address. I have tried calling you however the phone number is a SURVEY! Yahoo customer service should be easy to find! The email comes from:
Yahoo ! [laura.[protected]@cityofchicago.org]
The one received today says my account will be closed so this is now very serious and I am fed up with NOT being able to get hold of anyone at YAHOO>

This must be resolved today as I have a number of things to do so please respond immediately.
Your tech support DOES NOT SAY IF CHARGES UNTIL YOU GO ONTO TO IT THIS IS NOT CUSTOMER FRIENDLY AND BREACHES LAWS

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J
J
JackShot
, US
Sep 22, 2017 11:25 am EDT

I got them too. I just ignored them. Probably spam of some sort.

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P
9:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! can't receive mails to a specific sender

This issue is like 5-6 days happening for me.And To be honest i dont know what to do. Already search some ways on how to fix it but still not working.All information is correct the only problem is i cant receive any of there mails.Pokemon Planet is the sender its an online game. I forgot my password on that game and that game has an authentication reminder that i can still get my account but need to put my email for them to send the mail to retrieve my account but until now still no mails. I already check spams but still no. I dont know whats happening cause im not a fan of doing such like this. If you know what do with this let me know. You can send mails to my yahoo account [protected]@yahoo.com

Video Proof
https://www.youtube.com/watch?v=_YvO_8Dgh3U&t=2s

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Update by Prince Baroro
Sep 20, 2017 6:30 pm EDT

This things happened to me like 5-6 days now and i cant still receive any mails from Pokemon Planet. My Email is okcool1@yahoo.com and the email in Pokemon Planet is the same. My problem is i cant retrieve my account in Pokemon Planet due to no mails receive on my yahoo account. If you can do something with this i will appreciate it.
This video will confirmed it:

https://www.youtube.com/watch?v=_YvO_8Dgh3U

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D
8:44 pm EDT

Yahoo! articles

Your liberal agenda is pathetic as well as the people you employ to write them. How about some news without your political spin and opinion. You must be taking in a lot of money from someone to discredit your moral values. I am sure your moms are proud of your lying distortions to further your own wealth. Yahoo is deleting posts and comments. We all know why this has been done to create a liberal agenda and prevent a constructive dialog to resolve pertinent issues that need to be resolved. Yahoo is part of the fake news we the people voted Donald Trump to expose and eliminate so America can be Great Again. I hope you get a clue as to why middle America hates you so much.

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D
7:56 pm EDT

Yahoo! I cant access my email with my password.

My name is don pad, I cannot access my email at [protected]@yahoo.com
my password is dolores21# and it doesn't work... If it will not let me in than I might as well cancel my email. It is a waste of my time to even bother...if you can fix it then please do so or else cancel my email all together...It really angers me that much... don. I will not waste my time writing more than it is necessary.

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J
5:47 pm EDT

Yahoo! customer service telephone line

HI my name is Julia and I am having difficulty changing and resetting the password for my Yahoo account to add it to a new device. Not being able to change it, I dialled customer service to speak to a representative to receive assistance but instead when I called, I was put on hold for a lengthy amount of time. To make matters worse, once I addressed my issue very polity, I was cut off mid sentence and hung up on by the representative on the other side. I have been a customer for over 15 years and am very displeased and disappointed with the service I have received today. Out of all the good experiences, it is very unfortunate that a rude and impatient employee has caused the entire company to lose a customer.

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G
1:42 pm EDT

Yahoo! please verify that this is garbage and investigate

yahoo.com Email Service Providers
To:
[protected]@yahoo.com

Sep 19 at 11:33 AM

Hi gold_sjkm,
[protected]@yahoo.com removal from yahoo.com server has been approved and initiated,
Due to ignorance of last verification warning.

Removal will occur in exactly 48 hours (20 Sep 2017) from now(18 Sep 2017)

We recommend that you do any of the below and protect your mailbox
CONTINUE REMOVAL
CANCEL REMOVAL

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Update by goldsjkm
Sep 19, 2017 1:47 pm EDT

why isn't the update to the complaint printing the sender's (of the threatening termination of service email), "Email Service Providers ", email address as was provided this submission, for this third time?

Update by goldsjkm
Sep 19, 2017 1:44 pm EDT

Please verify that this sender: "yahoo.com Email Service Providers " is not speaking for Yahoo.com.
Thank you.

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O
1:20 pm EDT

Yahoo! account

My name is Kolawole Oyemola. I have a problem signing into my account([protected]@ymail.com). I've not been able to enter into the account because my recovery mail is not working anymore and yahoo still sends the key needed to the mail. The recovery email is([protected]@ymail.com). It would be highly appreciated if the key can be sent to my current email ([protected]@yahoo.com).

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L
7:41 am EDT

Yahoo! email account — [protected]@yahoo.co.in

My above mentioned yahoo.co.in email account was Hacked last week, I have Registered an FIR with Mumbai Police (both Local Police Station as well as Cyber cell.
All my Emails in both — "Inbox" as well as "Sent" have been Deleted and I have No Access to the same.

Please help me Recover my Emails. They are Important

Please Help me

Leena Mogre

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4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yahoo! yahoo mail

Yahoo is not sending my mails on the iphone. I have 2 iphones, one with an American number and one with an Israeli number. None of them send mail from Yahoo. Everything stays as a draft and is never sent. This started happening yesterday. I also have a Google account which is functioning perfectly. I have excellent internet and/or wifi.

It is possible to send mail through Yahoo on the pc, but not easy. I need to cut and paste every new message onto a new email, so there is no continuous mail chain.

So the problem is with Yahoo. Not with my iphones or my internet.
Twice I shut off both iphones hoping turning them on again would restart a healthy working service, but there is no change.

Yahoo has been a bad emailing tool all along, but not to the point of being totally useless, as right now.

What to do?
Thank you
Gisele

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Yahoo! In-depth Review

Website Design and User Experience: Yahoo! has a clean and user-friendly website design that makes navigation a breeze. The layout is intuitive, and the interface is visually appealing. The search bar is prominently placed, making it easy to find what you're looking for. Overall, the user experience is smooth and enjoyable.

Range of Services and Features: Yahoo! offers a wide range of services and features that cater to various needs. From email and communication services to news and content, Yahoo! has it all. Additionally, they provide services like finance, sports, weather, and more, ensuring that users have access to a diverse range of information and entertainment.

Search Engine and Directory: Yahoo!'s search engine is reliable and provides accurate results. The search algorithm is efficient, delivering relevant information quickly. The directory feature allows users to browse through various categories, making it easier to find specific content. Overall, Yahoo!'s search engine and directory are effective tools for finding information online.

Email and Communication Services: Yahoo! offers a robust email platform that is easy to use and provides ample storage space. The interface is user-friendly, and features like spam filters and organization tools enhance the overall experience. Additionally, Yahoo! provides communication services like instant messaging and video calls, making it a convenient platform for staying connected.

News and Content Quality: Yahoo! delivers high-quality news and content from reputable sources. The articles are well-written, informative, and cover a wide range of topics. The content is regularly updated, ensuring that users stay informed about the latest news and trends. Yahoo! also offers personalized content recommendations based on user preferences, enhancing the overall content quality.

Advertising and Monetization: Yahoo! incorporates advertising in a non-intrusive manner, ensuring a seamless browsing experience. The ads are relevant and do not disrupt the user's interaction with the website. Additionally, Yahoo! offers various monetization options for content creators, allowing them to earn revenue from their work.

Security and Privacy Measures: Yahoo! prioritizes the security and privacy of its users. They employ robust security measures to protect user data and ensure a safe browsing experience. Yahoo! also provides options for users to manage their privacy settings, giving them control over their personal information.

Customer Support and Assistance: Yahoo! offers reliable customer support and assistance. They provide a comprehensive help center with FAQs and tutorials to address common issues. Additionally, users can contact customer support through email or live chat for personalized assistance. The support team is responsive and knowledgeable, ensuring that users receive prompt help when needed.

Mobile App Functionality: Yahoo!'s mobile app is well-designed and offers a seamless browsing experience on smartphones and tablets. The app provides all the essential features and services available on the website, ensuring that users can access Yahoo! on the go. The interface is intuitive, and the app's performance is smooth and reliable.

Overall Reliability and Performance: Yahoo! is a reliable platform that delivers consistent performance. The website rarely experiences downtime, ensuring that users can access their desired services without interruptions. The overall performance is fast and responsive, providing a seamless browsing experience.

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