Email Power Incorporated / Unauthorized Withdrawal from checking acct
The company made an unexpected and unauthorized withdrawal from my business checking account on April 25, 2011 in the amount of $766.00. This caused the account to overdraft and caused the bouncing of a check to my employee. Non-Sufficient Funds charges of $70.00 were incurred because of this unknown transaction. Once I found out I had to move money from another account and needed to FedEx a new check to my associate to pay him as agreed.
I contacted Expedite Media Group (Email Marketing Power is the name on their website) and asked them to explain. They stated they did not know what happened. I asked for evidence that I reactivated my old account or otherwise gave them permission to draft my business checking account. They could not and would not provide that.
I had originally spoke with their marketing dept (Nicole Meir) about a week earlier concerning forwarding leads to them of associates that I work with in my business. I did have an account with them previously but had closed that account almost a year earlier. In my discussions with Nicole I never mentioned nor authorized verbally or in writing that I desired to re-activate my account. Also the funds they removed from my account does not equal any amount listed on their site for their services.
I contacted their accounting dept (Andrea) and she said they would refund the charge and one NSF fee. It may take 5 days for it to go back in. They did not offer to overnight the funds to me. I would just have to wait for it to show up in my account. I forwarded evidence of the additional NSF fee and the receipt for the FedEx Fee and after many unreturned phone calls and emails they finally email me and stated;
We are not going to be reimbursing the FedEx bill or any other fee - we have refunded the charge and we have refunded your NSF fee and that is the extent of what we can do.
Adrian, We did not go into your account without authorization (yes they did) and your fees were refunded. We are not responsible for your overnight bill or any other fee other than those we refunded for you.”
I am still lacking reimbursement of a total of $62.64 for the additional NSF fee and the FedEx Bill.