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3.0 6 Reviews

Email-list.com Complaints Summary

3 Resolved
3 Unresolved
Our verdict: While Email-list.com has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Email-list.com reviews & complaints 6

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Newest Email-list.com reviews & complaints

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D
2:40 pm EDT

Email-list.com store # 03465 hayward. wi 54843

The lady manager at family dollar is the Rudest one ive ever met.. Omg. She should be FIRED Asap... she groans n moans when called up front n very Rude to all... ive talked to several peeps who have same feelings n run ins( bad experiences) with this woman ..and she Just says* Im the Manager*.. ALOT PEOPLE QUIT BECUZ OF HER..AND I MYSELF N OTHERS WILL NOT Frequent That store as often or if at all becuz of the Manager.. she is NOT A PEOPLE PERSON AT ALL.THEREFORE SHOULDNT BE IN THE POSITION SHE IS IN... SO SAD... Please replace her..as I love the family Dollar store... but i will go elsewhere if have toi now becuz of mgr. Sincerely. DANA

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10:35 am EST

Email-list.com Service

I found this company through a Google search and started a chat. Their pricing was unbelievable. very inexpebsive. I aske dthe person to email the offer and I woudl check the and out and call if we wanted to proceed. I found that they had several bad complaints and mentioned it to her. She used poor language and told me to go to hookedonphonics.com. They ended the chat before I could continue. Frankly I was inclined to take their offer and my chances, becase they stated that they had 20, 000 custoomers and only 13 complaints. I suggested that they shoudl have refunded the 13 and they woudl have had 40, 000 customers. I was truly just trying to make a point that with a little customer service savy they would be better served. Instead they hung up on me. They never let me finish a statemnt. These people are unbelievable. I shoud have stopped the chat myself whe they could not understand why I wanted an email of the deal. Best to stay away from these people. I feel the need now to tell everyone that they have no place in business.

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Good biz man
, US
Jun 29, 2016 11:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree fighting a $ 1, 250 payment for a list that was sold as an OPT IN EMAIL AND TELEMARKETING LIST.
RIP OFF IN MY OPINION

ComplaintsBoard
A
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Email-list.com Fraud, Bundle, Fake Company

Their All Services and Website are fake and Dummy.
Just to Attract Customer with their Bundle services, fake, fraud.

Beware of All this Fake n Fraud Service

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Idocare
Washington DC, US
Apr 18, 2012 4:40 am EDT

so this is a fake and fraud?

Is Email-list.com legit?

Our verdict: Complaints Board has reviewed Email-list.com and concludes it's largely legitimate, assigning a high trust rating. This suggests that interactions with Email-list.com's website can generally be considered safe, allowing users to proceed with a degree of confidence. Trust in Email-list.com's services, but remain informed and cautious.

Email-list.com earns 78% level of Trustworthiness

High Trust Suggestion: Email-list.com evaluated with 78% trust by Complaints Board. Safe for use, yet remain cautious with personal data.

We found clear and detailed contact information for Email-list.com. The company provides a physical address, phone number, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Email-list.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Email-list.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Email-list.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Email-list.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Email-list.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We conducted a search on social media and found several negative reviews related to Email-list.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
B
3:08 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Email-list.com junk emails

PLEASE DO YOURSELVES A HUGE FAVOR AND SAVE YOUR MONEY. THEIR EMAIL LISTS ARE DEAD LISTS, YOU WILL GET THE LIST, BUT IT IS A JUNK LIST. ALL YOUR EMAILS WILL DO A REALLY HARD BOUNCE (DEAD ACCOUNTS) AND THE REST WILL GO INTO SPAM FOLDERS, SINCE IT SEEMS THEIR SERVER IS ALREADY BLACKLISTED, EVEN WHEN YOU CONDUCT A TEST EMAIL IT WILL END UP IN "YOUR" SPAM FOLDER. THEIR EMAIL LISTS ARE OLD DEAD EXPIRED EMAIL ADDRESSES. YOU WILL RISK BEING BLACK LISTED. STAY AWAY FROM THESE TWO COMPANIES, THEY ARE ONE AND THE SAME. CHECK OUT BBB ON THEM. INTERNAL EMAIL COMMUNICATION WAS INADVERTENTLY FORWARDED TO US, AND THE WAY THEY COMMUNICATE TO EACH OTHER ABOUT THEIR CUSTOMERS IS DEPLORABLE, THEY USE DROGATORY CUSS WORDS WHICH I CAN NOT REPEAT HERE TO DESCRIBE A CUSTOMER WHO IS MAKING A PURCHASE FROM THEM AT THAT. STAY AWAY FROM THIS BLACK HOLE, YOU WILL GET BURNED.

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9:53 pm EST
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Email-list.com These people are scammers

stay away from this company and other who are offering email list. All of them are scammers.
email-list.com has a very bad rnaking on BBB. They have no crediibility. They will only get your money and won't give you anything.

Read full review of Email-list.com and 2 comments
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Mark in colorado
Denver, US
Jun 18, 2012 4:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This company has very very very bad customer service. I sent over $850 for the list and for e-mailing campain, nothing works, they can not send me what I paid for. Chad is a very bad person to talk to... everything is directed back on us.
I am very unhappy and will not use them again... Warning... do not use them... No refunds, alot of time wasted. Nothing for my money
Now I dont have a list from them, the program doesnt work, the tutorals do not match the program, so you dont know what to do or how to do it. My oppinion... do not use this company... thieir are other companies out there that offer great service and they do what they say they will do and you get real service.
Dont use this company!

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ethicalmarketer
Tampa, US
Feb 08, 2011 12:20 pm EST

The company is not a Scam. You folks have got no idea what Email Marketing is all about./ Instead of playing a blame game; work on email deliverability. There a plenty of resources you can learn from.
PS. Email Marketing changing; you need to look into your strategies.
All the best,
Dino

ComplaintsBoard
I
8:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Email-list.com Failed To Provide Service

Purchased a membership with this company to provide email marketing services. I paid $199.00. I attempted to use the service for one week. The account that the company setup never worked. When I created a new email campaign the email would be in an endless loop counting down to zero, starting all over, and never sending. I emailed the company. They did something so that the count down stopped, but the email would never send and the site would lock up for hours. After 7 days, countless emails, and about 20 hours of lost time I asked for refund. The company refused. I later found they were rated as an F on the BBB in Florida. I wish I knew this ahead of time. http://www.bbb.org/west-florida/business-reviews/mailing-list-companies/data-depot-in-st-petersburg-fl-90040440

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DavidJB
, US
Oct 20, 2015 12:52 am EDT

God saved me from this company. I was about to place an order and just decided to chat with their live support to clarify some of my doubts on accuracy, guarantee and after sales support. I'll be honest, I have NEVER in my life seen such RUDE Customer Service. When I asked some questions on their security procedures as they were asking me for ID proof...they got literally pissed off. They said "we dont need your business", "have you gone to grocery store to buy"?.This company's support I found has been outsourced to India. The address on website is some virtual office and dozes of negative reviews on BBB. These people are totally a scam. Stay Away!

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Matthew Boley
Canton, US
Jul 07, 2015 9:03 am EDT

This is a 100% scam company. The email they gave me had a 100% bounce rate, 11k errors, and my email marketing account through mail chimp was suspended due to the list. I tried to get my money back and they chat operator Megan actually laughed at me and said sue me. This is not a professional company. Do not buy from them.

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AubreyCracker
Boulder, US
May 07, 2015 11:49 pm EDT

If you spoke to a man named "Chad" at email-list.com, you were duped. After a series of quite rude conversations with "Chad" I decided to look at some reviews of email-list.com. I found a site where someone had submitted a complaint saying they had talked with a rude representative named "Chad". To find out more about this man I decided to google image the picture that he used as his gmail default. I found exactly 44 different people using the same picture as "Chad", most with different names. This is a catfish and a huge scam. Want to see a few examples? Let me just provide you with the worst of what I found. Here is a link of a picture of "Chad Black", the man I spoke with - https://plus.google.com/111641221076812535600/posts. Here is another man with the same picture as "Chad Black" who goes by "Joe Williams" - http://definingthedash.com/users/public_user/137. Here "Joe Williams" writes a tribute to his "brother" named "Adam Williams". I, unfortunately did not recognize the picture of "Adam Williams" but decided to google image him as well. Turns out "Adam Williams" was actually an actor, Paul Winfied - http://www.imdb.com/name/nm0934902/.

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BT tailors
San Francisco, US
May 06, 2014 12:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My current experience with this Email-list.com is almost exactly the same as the above stories told by you guys. I paid $250 for purchased 100, 000 email lists and following service, but it came up 98% were undelivered! Moreover, their system had so much troubles that I have to spend so much time to handle with it and the result was not effective. Of course, I ended up this service, because their behaviors were not trusted by me as well after dealing with them for a while. Then the following month, I suddenly discovered they charged my credit card again for $100. Of course, the guy from this company had a good excuse to say" why didn't you cancel it" and " you did not read the agreement carefully". So, yes, I had to use their service again. But their system was completely disable, all my testing email could not be delivered to my friends' Inbox, even if to Spam and Trash! But their system showed its delivery was successfully complete. I called the guy, Chad, for assistance, he found excuses as usual to ask me to wait and try again. But day by day, the result was even worse, the whole set email could not be finished sending process and the email list could not be imported as well. This case has indicated they charged consumer's money, but completely did not provide service, which almost similar to: you pay to the taxi captain, but he does not take you at all, or only take you to half way. So, I wonder if our consumers really have nothing to do about this bad business? We should gather together to tell our story to the public, just for avoiding others become victims as well.

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AaronVG
Grand Rapids, US
May 02, 2012 3:26 am EDT

We had the same problem, COMPANY is a SCAM. The guy said he was going to fight me, and that he was going to start a smear campaign on my business.

YIKES

RUN FOR THE HILLS

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boulevard44
Rohnert Park, US
Apr 15, 2012 10:46 am EDT

I just purchased a list from this company, to promote my painting business. First off, just for the sake of clarity, BBB is not a reliable source of reference when it comes to the integrity of other business', as they are a scam themselves.
Check out this link for more info: http://www.youtube.com/watch?v=Yo8kfV9kONw
Secondly, I agree that this company is full of crap. I purchased a list of 100, 000 email addresses for $99.00.
It took them 4-5 attempts to send me the list.
When I finally got to the point of using them, 58 of the first 60 sent, came back as non-deliverable.This does not mean that they ended up in some-one's spam folder, it means they are no good. I tried different variations when sending, but the results were the same.

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agenie2
Morgan Hill, US
Dec 08, 2011 2:08 am EST

DON'T USE Email-List.com unless you want BAD DATA, POOR CUSTOMER SERVICE AND Your MONEY RIP-OFF! E-Mail Address list report came back with 70.71% Bounce and 98.99% NON-RESPONSES. Fortunately I used another E-mail Reporting Service for doing the mail outs as I suspect that these folks would provide FAKE DATA if they controlled the mail-outs. There is no doubt about the e-mail addresses being bad as I manually entered up to 10, 000 on my hosting service and had Returned Undeliverable Emails of over 70%! STAY AWAY FROM THESE BUGGERS AS THE CASE FOR FRAUD IS HIGHLY PROBABLE HERE.

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DSchenendorf
, US
Sep 06, 2011 5:10 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Email-list.com, In Touch Media and Data-? whatever their name, are all the same company. These folks are the worst. They could care less about providing a honest service. I tried using them on four different occasions. Each time there where major problems and poor response. I have given up. Stay away from these folks.

Don

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ethicalmarketer
Tampa, US
Feb 08, 2011 12:10 pm EST

Ours have been a wonderful experience with email-list.com. We are a leading Realty Firm from Tampa and operate across the US. Email Marketing is not just about getting the list/service from a vendor; there are too many things involved. If performed well, it does wonders. While most the email marketers fail; there are a good few (like us) who make money.
Our Email Deliverability rate has never gone below 60 percent. You can't just blame the vendor. If you want to improve your Deliverability; read the following article: http://bit.ly/gbVuLB

Good luck,
Dino

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jdlink
, US
Jan 27, 2011 12:34 am EST

Sean and Chad:

I have had it! We get no customer service and lists and products that don’t work!

The Intouch site doesn’t even send 3 test emails to the basic emails that I submitted (mine and my partners) and yet informs me that they were successfully delivered, I setup a campaign and it ounts down to zero to send and then starts all over again right in front of my eyes, it doesn’t send a test of 20, it doesn’t send my date sensitive emails on time (4x), delays them for 3 days, then tries to resend, sends only 70k of 660k from a list I bought from you guys, and now I can’t get on the www.communityoffers.info site to access my programs for 2 days because it is down! Now, to top it off, the link is a bad link!
Needless to say, use this email as my cancellation of service….WELL IN ADVANCE OF THE TWO DAY REQUIREMENT PRIOR TO NEXT BILLING DATE IN THE AGREEMENT!...
Term of the Agreement
The term of this Agreement will begin upon the date you send back the signed terms of use and will end when terminated by either you or us as described herein. We may terminate this Agreement at any time, with or without cause, and with or without notice. In the event that you would like to terminate this Agreement, you will need to send such notice of termination a minimum of 48 hours before next billing date by email to info@email-list.com.
Again, I AM SENDING NOTICE!

I shall contact the BBB and file a complaint about the list I purchased (which was 99.8% undeliverable and bad email addresses) and the Intouch email service! I also intend to file appropriate complaints with any and all forums on the internet.

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