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4.2 65 Reviews

Eloquii Complaints Summary

3 Resolved
10 Unresolved
Our verdict: When using services from Eloquii with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Eloquii reviews & complaints 22

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Newest Eloquii reviews & complaints

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12:00 am EST

Eloquii Mixed Experiences with Eloquii, Inc

As I delve into the reviews of Eloquii, Inc., I find a mix of experiences shared by customers. While some praise the trendy clothing options for plus-sized women, others express frustration with issues like incorrect orders, challenging returns, and unresponsive customer service. It's evident that the company has both satisfied and dissatisfied customers, highlighting the importance of thorough consideration before making a purchase.

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7:16 pm EST
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Eloquii I love it!

I ordered my regular size, fit perfect. Used my shop runner account for free 2 day delivery. Not sure what all the complaints are about from the other reviewers. Going online to order more!

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6:01 pm EST
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Eloquii Feeling like a princess

This is the first time I ever ordered anything from this site the dress fit me perfect the color is amazing the dress is just beautiful and I do feel like a princess in it thank you Eloquii!

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Is Eloquii legit?

Our verdict: Complaints Board's thorough examination reveals Eloquii as a legitimate entity with notable strengths. Despite a 23% resolution rate on customer complaints, which invites a closer look, Eloquii stands out for its commitment to quality and security. Clients considering Eloquii should delve into its customer service record to gauge compatibility with their expectations.

Eloquii earns 94% level of Trustworthiness

Perfect Trust Endorsement: Eloquii achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Eloquii. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Eloquii has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for eloquii.com can be seen as a positive aspect for Eloquii as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Eloquii's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Eloquii.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Eloquii.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Eloquii as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Eloquii and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Eloquii.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Eloquii's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 23% of 9 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Eloquii. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Trendy Plus-Size Fashion
    2. Inclusive Sizing (14-28)
    3. Frequent New Arrivals
    4. Collaborative Designer Lines
    5. Comprehensive Style Guide
  1. Cons
    1. Limited physical store presence
    2. Higher price point than some rivals
    3. Size inclusivity can be expanded
    4. Competition from mainstream retailers
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Eloquii AWESOME CUSTOMER SERVICE!

The timeline on returns/exchanges is definitely slow BUT customer service is SO helpful in helping You find what you want, Honor promotions & discounts, etc.
TYLER IN CUSTOMER SERVICE IS MY FAV! He is so sweet & genuinely wants his customers to look their best :)

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Eloquii Surprisingly nice quality and nice fit

I have to admit, I learned of this brand by seeing it on Rebel Wilson. I took a chance and bought a jumpsuit and kady pants. Order arrived quickly. Packaging was standard polybag. Nothing special here. But I have to say I was pleasantly surprised at the quality. Very nice fabric and construction. The fit was also very good, true to size. Overall, pretty happy with purchase.

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Eloquii Great Experience

I read other reviews... each person has their own experience. I ordered from this site and had to return something. My return was smooth. I mailed it back and received and email that they would be crediting my card. I ordered enough where i received 5 spend $50 get half off cards. The cards didnt work however when i called they took the #s off the cards over the phone and gave me the credit. One criticism is the cost... wish it were affordable to all. Plus size women deserve style that is not frumpy. As a pastors wife there is often a need to go to dressy events. I love Eloquii... ordering a few dresses today.

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Eloquii Frequent Shopper

I order from Eloquii at least once a month and I have never had a bad experience. Merchandise takes a few days longer then most places, but nothing crazy. My returns have always been handled quickly. One customer service rep gave me her direct # if I had any issues with my return. The only issue I have is that their system will automatically charge you a $7 return fee even if you've paid your own return shipping cost. But, every time I call them there is never an issue with crediting my account for the fee. I do hope that they fix this problem at some point; it gets a little annoying to have to call every time this happens. Overall, I would recommend them to others, actually I have. Love the style, quality and sales. Give them a shot you won't be disappointed.

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Eloquii I feel pretty

I never shop online for clothing. I dont even have nice dresses because when I go to AS or LB, I never really like their styles. I have seen ads for Eloquii, but I just couldnt afford their clothing. This Christmas I have taken advantage of their sale. I ordered 2 coats, a dress 2 skirts and 2 blouses. I must tell you I was prepared to return all of it. I didnt think it would fit or look good on me. Im smaller up top and hippy. I LOVED EVERYTHING I PURCHASED! EVVV-ERRRYYY THING! I felt pretty in each item. I went back to the site the next day and some other things I wanted were marked down even more so I got them. I especially like the fabric blend for the skirts. They have give and the patterns are so lively and vibrant. Not bland or just black! I loved all of it. Believe me, when there is a sale, Im buying all I can from them.

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Eloquii Customer Servie is the BEST!

I want to share with the public a message I sent to the Eloquii customer service team:

Dear Eloquii team,

I wanted to write and say THANK YOU for a favor your Returns Department did for me lately. When I received my recent order and knew I had to return the clothes, I put a bunch of things in the return box to take down to the garage with me on the way to my car. Unfortunately, I had some tools in the box that I forgot to take out, and accidentally shipped back to you with my return!

Having attempted to contact warehouses and returns departments with other companies before and been told there was nothing they could do, I gave up the tools as a lost cause. My husband was particularly disappointed because they were part of our only consistent set of tools, and he's adamant about not loosing any. Oops!

So imagine my surprise and relief to get a package in the mail from Eloquii, with the missing tools in it! It was so kind and considerate of you all to recognize the mistake and send the tools back to me without me even having to say anything. THAT'S customer service!

Thank you again!:-)

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Eloquii Bad return policy (actually a 0 rating)

I received an item for Christmas, contacted them within the 30 days, they're person didn't get back to me, contacted them a 2nd time they said they'd send me a FedEx label. Didn't hear from them so I contacted them a 3rd time and they told me the label would come from FedEx, found it, walked across the street to mail it with FedEx. Then received an email saying because they did not receive it back within 30 days I could either pay $6.99 to have an item (3x) that was too small either shipped back to me, no I could not exchange it for something else that would fit or they would keep the article of clothing and my money.?! So basically what your saying is either your stealing my money or I can pay $6.99 to get your clothes that don't fit me back?! Sorry she says, yes. I'm like do you realize how disgusting that is of a return policy? I've been in retail for 20 years! If I had run my companies like this I would have been out of business! I will never recommend or buy their clothes. Obviously they had documentation within the time frame that I was returning the item. Isn't that proof enough? So because their people dragged their feet on me when I was trying to return a gift I get screwed. Absolutely disgusted with there policy.

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Eloquii The worst online shopping experience of my life

If I could give it zero stars I would. I placed an order for a graduation dress around the 15th of May, so a month ago. I paid for shipping that made my shipping time 5-7 business days. Never received confirmation. So I called. Twice. Asked them to overnight it to me because my grad day was quickly approaching. I was assured I'd receive a shipping notification by the end of the day. Never happened. I eventually called to cancel. I was assured that it was canceled and that I would get a full refund on my card in 5-7 business days. Never got it. Received a call from a supervisor almost two weeks after I initially called explaining that they weren't going to be able to fulfill my order in the time I requested it and asked if I wanted a refund... I explained I already called go cancel it. I was assured that it will be canceled and I needed to wait another 3-5 business days to receive my refund. Well today is the 6th business day. Behold, no refund in my bank account. I don't know what in the heck they have going on in their system, but I hope no one has to go to this much effort to get the product they paid for, or even their refund. I will NEVER shop at elloquii again despite the fact that they have extremely cute clothes. I am sad as a plus sized woman I will have one less out of the very few places to shop but this is 110% unsatisfactory.

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Eloquii I am appalled and simply taken aback by the service I received from customer service

I am appalled and simply taken aback by the service I received from customer service. I was refused the opportunity to speak to upper level management. Mid-level management (Amy) refused to take my call. Lower level CSR (Vanessa) hung up the phone in my face after holding for 15 minutes. No call back in 2 hours which leads me to believe this was intentional. I made a purchase (Order #[protected]) that I received late December. Great item but not the best fit. I have item boxed to return store for full refund. After shopping online today (and ordering 2 more items) I saw the item I'm prepared to return is marked down to 50% off. Wonderful price I thought and well worth keeping the item that doesn't fit the best if the price is right. Talked to a friend who I convinced to start shopping at Eloquii with me and she said she just called Eloquii yesterday and they did a price reduction so she kept her item. I figured I'd follow suit. Well I was treated with utter contempt and nastiness. I wish I could remember the name of the initial agent who was obnoxious, but I only remember the second agent (Vanessa) who was appalling. You could "hear" her irritation with my call. She basically let me know the buck stopped with her and she would not send me to her supervisor (Amy) or a supervisor beyond Amy. I was livid. I had a little kerfuffle in the airport recently that has my knee out of whack. I'd go to the post office ordinarily with no problem. Considering a better resolve for all where the Eloquii could save from not having to make a full refund, and I could save by not having to stand in a crowded post office I figured a smart CSR would definitely want to resolve this. Not at all my experience and I am dumbfounded that my friend said she received excellent service. Today's service made me feel like I am not wanted as a customer, appreciated as a customer, or worth anyone lifting a single finger to make any concessions for.

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Eloquii I purchased a product on 5/25/20 and returned within a few days

I purchased a product on 5/25/20 and returned within a few days. I followed the return procedures, got items back within 30 days, had no damage to item and returned with black tag still attached. They send the item back and will not provide refund. The item purchased was also not final sale. This is a deceitful practice. In addition if item was received late, this is their covid-19 statement: COVID-19 Update: As we experience this unprecedented time, our commitment to you, our customer, has never been stronger. We are here with you and always strive to bring you the best in fashion and customer service. We understand that you might need additional time with returns. For Returns on orders made February 15, 2020 or later please reach out to *** and we'd be happy to help. Furthermore, I sent back 3 items with only a black hanging tag attached. I have 3 other dresses with only one black hanging tag. They are trying to keep my money when I followed the rules.

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Eloquii On July 6, 2020 I made a purchase from Eloquii that included a black faux leather blazer

On July 6, 2020 I made a purchase from Eloquii that included a black faux leather blazer. I received my order on July 17, 2020. Upon inspection of my five piece order, I was pleased to find that all of my articles had been delivered as ordered with the exception of the Black Faux Leather Blazer. Instead it had been substituted with a Pink Moto Jacket. I have purchased items from Eloquii many times before and until this experience have always been satisfied with the quality of the clothes and the customer service. I am therefore disappointed that Eloquii would commit such an obvious act of "Bait and Switch". I am convinced that this was indeed the case, in that when I contacted customer service I was told by the customer representative that she was authorized to sell me any other item at a discounted price, but not at the same rate as the blazer. I was so disturbed by the entire conversation (not that she was rude in any way) that I asked for a refund of this item, to which the young lady obliged. To the best of my knowledge "bait and switch" is unlawful; I therefore felt strongly the need to document my experience and put Eloquii on notice that such egregious business practices are unacceptable.

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3:08 am EST

Eloquii view the description below

Fater, faster, work faster, guys.
Everything you do, every single process in your company is too slow.
Shipping. In my case, it took one month. Don't know your reasons. Should I? Anyway, I wasn't notified.
Delivery. Took 2 months. Guys, it's inappropriate. It's the 21st century, it's time to stop using slow boats and pigeons.
Quality. One word: terrible
Sizing: too big, even though I ordered the right size
Return. At customer's expense no matter whose fault it was
Refund. Takes forever.

I hope it's the fullest description I could only provide

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4:00 am EST

Eloquii Worst company

Purchased a top from Eloquii website and the one I received was too small so I contacted Eloquii customer service via phone. I asked for a replacement but the woman on the phone said that they did not have my size in stock. Then I asked for a refund and they agreed quickly. I shipped it back and also paid for the return shipping because they refused to give me a return label.
When they received the top they contacted me and said that they can't refund me because top was damaged. Liars!
They said that if I want to get it back and need to pay a shipping fee.
The worst company I have ever deal with!

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4:28 am EDT

Eloquii Eloquii scam

I was so excited when I found this plus size store with all the beautiful clothing. I immediately decided to buy something from Eloquii.
I've placed my order and received it in a timely manner however I was not satisfied with my purchase because everything was way too small!
I contacted customer service the same day and asked for a refund and they agreed. I paid some extra money to ship everything back and waited patiently for my refund.
Two weeks passed and I heard nothing from Eloquii. I tried to contact them many times but received no reply. Then another week passed and I received a parcel! When I opened it there was the same clothing which I returned to Eloquii!
When they finally replied they said that they were not able to accept it back and said that it was their final decision! Such a scam!

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12:56 am EDT

Eloquii Absolutely disgusted with Eloquii!

I have purchased a shirt from Eloquii and the size was incorrect, the shirt was too small! When I asked for an exchange or a refund, they said it was not possible since it was a final sale merchandise. I told them that I had no idea about the sale and that I paid the full price for it. They said that it was not their problem and there was nothing they could do. So I asked them what am I supposed to do now and they suggested me donating the shirt! These people are beyond ridiculous!

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5:40 am EST

Eloquii Horrible customer service and return policy

Back In January I purchased some items from Eloquii. I've never ordered anything from this site, but decided to give it a try. Items I received didn't fit well, so I contacted customer service and told that I wanted to return them. Their rep said that there will be no returns or refunds because these items were on final sale. I was unaware of this. Anyways, I sent everything back, but they still refused to give me my money back. Few weeks later I received a message from them stating that I have to pay $7 if I want to get these items back. I never would've made a first time purchase from a company, knowing that I wouldn't be able to return them. I think that's pretty ridiculous considering that I returned the items with their tags, within a couple of days of receiving them! Their return policy is beyond ridiculous!

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5:32 am EST

Eloquii Poor customer service.

I was so excited when I found Eloquii website, because it carried such nice fashions for bigger girls. I was so naive and now I'm paying for it. I wish I had checked the reviews before I gave them my money. I ordered three items from Eloquii. When I received my order I decided to return two items since they were of a poor quality. I contacted customer service and was told that I could return them but only for in store credit. I agreed and returned the items. Later I received a message from them sating that they cannot offer me a store credit, and they never explained the reason. No matter how many times I asked for some explanations I heard nothing. I really regret my decision to purchase from them.

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Eloquii Customer Reviews Overview

Eloquii is an online retailer specializing in women's plus-size fashion. They offer a wide range of clothing options including dresses, tops, pants, and outerwear, catering to sizes 14 to 28. The brand focuses on providing trendy and stylish pieces for various occasions, from workwear to casual and evening attire. Eloquii also features a selection of accessories to complement their apparel. Their services include an online shopping platform with size guides and customer support to assist with purchases.

Eloquii In-depth Review

In Summary: Eloquii stands out as a forward-thinking brand dedicated to serving plus-size women with a wide range of stylish clothing options. The website is user-friendly and visually appealing, with a focus on inclusivity and quality. While pricing may be on the higher side, the brand frequently offers sales and promotions that provide good value for money. Customer service is attentive, and the brand has a strong reputation for its social responsibility efforts. Overall, Eloquii offers a positive shopping experience for those seeking fashionable plus-size apparel.

Website Usability and Design: Eloquii's website offers a seamless navigation experience with a clean and intuitive layout. The visual appeal is strong, reflecting the brand's commitment to stylish, contemporary fashion. Mobile responsiveness is excellent, ensuring a convenient shopping experience across all devices.

Product Range and Selection: Eloquii provides a diverse range of sizes and styles, catering to a variety of tastes and occasions. The brand regularly updates its collection with new arrivals and seasonal pieces, ensuring that the plus-size community has access to the latest trends.

Product Quality and Material: The durability and fabric quality of Eloquii's clothing are commendable, with many customers noting the items hold up well over time. Fit and sizing are generally accurate, and the care instructions provided help maintain the longevity of the garments.

Pricing and Value for Money: Eloquii's pricing can be higher compared to some competitors, but the brand's frequent sales and discounts offer opportunities for savings. The quality of the products justifies the price point, providing good value for money.

Customer Service Experience: Eloquii's customer service team is responsive and offers multiple support channels, including email and phone. The return and exchange policies are customer-friendly, and the brand's website features a section for customer feedback and reviews, which are generally positive.

Shipping and Delivery: Shipping options and costs are clearly outlined on the website, with reasonable rates and various choices available. Packaging is done with care to ensure items arrive in good condition, and delivery times are typically as promised.

User Experience and Reviews: Real customer testimonials on Eloquii's website and third-party review platforms attest to the overall satisfaction with the brand. Common praises include the stylishness of the clothes and the quality of the materials, while some complaints mention sizing inconsistencies.

Payment and Security: Eloquii offers a range of payment options, including major credit cards and PayPal. The website employs robust security measures to protect transactions, and the checkout process is straightforward and hassle-free.

Social Responsibility and Brand Values: The brand is committed to inclusivity and diversity, with efforts in ethical sourcing and sustainability. Eloquii engages with the community and forms partnerships that align with its brand values, enhancing its reputation as a socially responsible company.

Loyalty Programs and Incentives: Eloquii rewards loyal customers with a membership program that offers benefits and discounts. The brand also has a referral program and provides exclusive offers to repeat customers, encouraging brand loyalty.

Brand Reputation and Industry Standing: Eloquii has received awards and recognitions for its contributions to the plus-size fashion industry. The brand enjoys positive press coverage and is often favorably compared to its competitors in industry rankings.

Accessibility and Inclusivity: The brand excels in size inclusivity and representation, with a website that features accessibility options for all users. Eloquii's commitment to catering to a diverse customer base is evident in its product range and marketing.

Innovation and Market Trends: Eloquii stays ahead of the curve by adopting new technologies and responding quickly to fashion trends. The brand's collaborations and limited editions keep the product offerings fresh and exciting.

Overall Shopping Experience: Pros include a wide selection of fashionable plus-size clothing, high-quality materials, and a user-friendly website. Cons are the slightly higher price points and occasional sizing issues. We recommend Eloquii to shoppers looking for stylish and high-quality plus-size apparel. The final verdict is that Eloquii offers an excellent shopping experience, earning a high rating for its commitment to style, quality, and inclusivity.

How to file a complaint about Eloquii?

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- Summarize the main issue with Eloquii in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Eloquii. Include key areas of concern, any transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Ensure you follow these steps to effectively file a complaint against Eloquii on ComplaintsBoard.com.

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Contact Eloquii customer service

Phone numbers

+1 (888) 534-5314 +1 844-693-5678 More phone numbers

Website

www.eloquii.com

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