Elizabethtown Gas (AGL Resources) / back-billing
Received statement one month way over the average bill - over $1000. Called to find out they want me to pay. After many phone calls later, only to find out they are charging ME for one of THEIR employees mistakes. They installed a new gas meter on my condo and the service rep never programmed it correctly. So, after almost 3 years of receiving and paying my statements, they decided to back-bill me the gas that was used, but was never programmed through the meter. Now, I am moving and they will not open a new account, because I refused to pay their one bill, because of their mistake. I've complained to the Board of Public Utilities, but they will not help me, claiming they can legally collect up to six years back. I just do not see the justification in any of this. No one wants to help me, not Governor Corzine, not Congressman Garrett ... great state we live in and what a wonderful cheating utility company I am FORCED to use because there is no other gas utility company in the area. My range and heat are both natural gas. What can I do, except use my fireplace this winter and cook on my grill. Any suggestions????