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2.0 4 Reviews

Elixinol Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Elixinol with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Elixinol reviews & complaints 4

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7:30 am EST
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Elixinol Received part order and charged more than the invoice

I have purchased cbd oil from elixinol several times in the past. The goods have arrived on time and as described. This time - elixinol uk order confirmation your order #u000001036 - I have received half of my order for two 10ml 10% cbd tinctures. Only one bottle has arrived and my card has been charged a few pounds extra than the invoiced bill for two bottles. Worryingly the company have not responded to four emails sent on consecutive days requesting information regarding the remainder of the order.

Desired outcome: Fulfill the order and at the agreed price

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3:12 pm EST

Elixinol customer service & false advertising

On ‘Cyber Monday' November 27, 2017 I ordered CBD oil from Elixinol LLC (580 Burbank St. Unit 155 Broomfield CO 80020 - email address - [protected]@elixinol.com) over the internet for a Buy One Get One Respira Hemp Oil 300 mg. (order # 38566EXL.) I received an electronic receipt from Elixinol that showed I had been charged for 2 orders. I texted them that today was the 27th (5:16pm) and that I had ordered 2 bottles of oil on their Buy One Get One Cyber Monday deal and was charged double - please check your records. I received an email from Elixinol on December 7, 2017 : "Orders from Nov 24th - 27th were affected by a system glitch that resulted in some orders not being processed correctly. We have had to reset the orders so we can process them correctly. We have given these order (sic) top priority and will be sending them all out the next few days." On December 28 I emailed Elixinol that I had received no refund or additional oil. On December 9th Elixinol emailed me that "Your order is complete." On December 29, 2017 I emailed Elixinol that they sent me the ‘glitch' email, but I had not received additional oil or a refund and to please answer me. Elixinol did not respond. Elixinol owes me $39.99 or 2 bottles of CBD oil. I hope the BBB will look into their practice of false advertising and then ignoring the problem. Thank you.

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Update by Ralphj
May 16, 2019 3:36 am EDT

Well it took a year and a half and help from the Better Business Bureau but I did get a call from a very concerned Elixinol associate who apologized profusely and sent me the CBD oil I had asked for November 2017. So in that regard I am rescinding my complaint. They goofed; they admitted it and they made it right...finally. Ralphj

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8:46 pm EDT

Elixinol elixinol 300 cinnamint

So disappointed after reading reviews stating this was working for pain. It did nothing for my back pain and when I used it for a migraine, it made it worse. When you have been dealing with chronic back pain for years, you just want something that makes it bearable. I tried using this over a period of days and nothing, didn't work at all. I just want my money back.

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Is Elixinol legit?

Our verdict: Complaints Board's thorough examination reveals Elixinol as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Elixinol stands out for its commitment to quality and security. Clients considering Elixinol should delve into its customer service record to gauge compatibility with their expectations.

Elixinol earns 94% level of Trustworthiness

Perfect Trust Endorsement: Elixinol achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Elixinol. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for elixinol.com can be seen as a positive aspect for Elixinol as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Elixinol's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Elixinol.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Elixinol as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

The Elixinol website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Elixinol.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Elixinol.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The elixinol.com may offer a niche product or service that is only of interest to a smaller audience.
ComplaintsBoard
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12:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Elixinol has left an official reply on this complaint.

Elixinol Don't deal with these clowns!

I made an order with Elixinol and they immediately charged my card. They took my money but I did not receive a confirmation message and they did not give me a tracking number. One weeks later I called customer service and asked about the status of my order and they asked me to wait and I was put on hold. They finally came back to me 20 minutes later and asked me to call later because they were unable to find my order. Absolutely ridiculous! I called later and they said that my order was on its way but they could not find its present location. They asked me to be patient and wait. I'm still waiting and nothing! Don't deal with these clowns!

Read full review of Elixinol and 2 comments
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Emily Porter
, US
Jul 26, 2017 2:34 pm EDT

I filled out Exlinol's online contact form twice to inquire about a refund. It promises someone will contact you shortly after submitting, and no one has ever contacted me. Very disappointed.

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Graham Seymour
, US
May 03, 2017 6:03 am EDT

So strange to see this - I've had nothing but positive interactions with these guys, and their CBD pen is world-class. I suspect it's an outlier - I hope you got it sorted! :)

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