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1.3 126 Reviews

EliteSingles Complaints Summary

3 Resolved
100 Unresolved
Our verdict: If considering services from EliteSingles with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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EliteSingles reviews & complaints 126

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Newest EliteSingles reviews & complaints

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P
10:34 am EST

EliteSingles You have renewed my subscription when I cancelled my membership yesterday...

Dear Sir/Madam,

My name is Paul Went and my email address is paul.[protected]@hotmail.com.

My bank has informed me that you have STOLEN the sum of £143.70 from my bank account as a 6 month renewal to your service which came into effect today.

I duly formally cancelled my subscription to your sevice via the method outlined in the "HELP" section of your site in good time yesterday (Tuesday, 19 February) so believed that was the end of the matter.

If my £143.70 is NOT put back into my account forthwith then I shall have no hesitation in raising a complaint to my local police force stating an allegation of theft against yourselves.

Thabk you.

Sincerely

Paul Went

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D
9:19 pm EST

EliteSingles refund from elite singles is overdue. not honoring elite policy

Hello there ELITE SINGLES Customer Care

Since November 17, 2018 I have been requesting you to cancel my subscription and refund me the transaction made with Elite Singles of $194.85. The details of the payment made in advance and taken from my Master card is given below for easy reference.|

22/11/2018
|23/11/2018
|
EliteSingles* EliteSin Berlin DEU
|
$194.85

Please note that my Master card that was used to make this payment ends with the number XXX. I have notified the local Mastercard customer service and they have been alerted of this refund. Please note that the cancellation of my Membership was requested on the first day itself which is within the first 3 days of my paid Membership as per your terms and conditions in Clause 12 titled" Cancellation of your paid membership during the three day cooling-off period" So in keeping with your posted policy and terms and conditions since I have fulfilled this requirement please give me this promised refund of $194.85 amount in full back into my master card. Further I have NEVER started using your Services. Please do not keep sending me any Elite singles mail either. Thank you very much for your assistance and I look forward to having the refund of $194.85 back into my Master Card as quickly as possible.

Not honoring your policy, terms and conditions is fraudulent

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5:35 am EDT

EliteSingles failure to cancel subscription

I want to cancel my subscription, have done so following guidance on our website 4 weeks ago and yet I am still getting notifications and my account is live. This is unacceptable and I do not authorise these payments.
I want somebody to contact me and to CANCEL MY SUBSCRIPTION
[protected]@loungers.co

It is simply not good enough that there is no telephone number for customer care and in effect unauthorised payments are being taken with no acknowledgement of the instruction to cancel which I sent via the website weeks ago.
They also talk about a refund form which can be found on their help page but the page doesnt exist.

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12:13 pm EDT

EliteSingles subscription issue

I tried logging in at 6:30pm (Berlin time), and it would not accept my credentials. So I thought I forgot my password, so I sent a reset password request.

To my dismay when I logged on to my personal account to check for the new password link, there was an email from elitesingles stating that "I have cancelled my subscription" and I received this email about 4:30pm (Berlin Time).

That's not right, I paid for the account for 6 months and in two days they disconnected my account. So option A) re-activate my account or B)Give me a refund. I m really really mad about this.

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6:58 am EDT
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EliteSingles elite singles

I signed up to a 6 month trial with Elite Singles and found it a complete waste of time. I have not had one conversation with a prospect let alone a date. The 'automatic' renewal of £149 was taken on 17/09/18 the which they don't even send you a reminder about, I cancelled my subscription...please refund this money as I'm annoyed I've even paid for the initial membership when there are no members in my area anyway!

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7:15 am EDT
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EliteSingles automatic renewal

I signed up to a 6 month trial with Elite Singles and found it ineffective and fruitless. I have not had one conversation with a prospect let alone a date. The 'automatic' renewal of £149 was taken on 08/09/18 the which they don't even send you a reminder about, I cancelled my subscription the same day and wrote to Elite for a refund but they would not do anything, totally unethically...

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10:27 am EDT

EliteSingles basic subscription

After subscribing to Elite singles, I was able to see the faces of men on my downloaded mobile app for 24 hours after wich they informed me on the app that the information is only for premium members . Why do I now have to pay premium just to see faces on my app? Can I please have a refund as I have not responded to anyone of the so called eligible men as terms and conditions require from the site. Please advise.

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2:43 pm EDT
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EliteSingles age

Esta es la terceera vez que hago queja les he dicho en muchas formas que no quiero que me muestren ladies sobre 53 años, el 80% me muestran ladies sobre los 60 años por favor cortenla solo mujeres de 30 años hasta mujeres de 52 años. Thanks a lot al vincent
My e-mail is [protected]@yahoo.com en 2 semanas tengo que renovar con uds. La membresia de seguro si no lo cambian no lo hare

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10:33 am EDT

EliteSingles unethical and unauthorised automatic renewal payment taken of £149!

I signed up to a 6 month trial with Elite Singles and found it ineffective and fruitless. I have not had one conversation with a prospect let alone a date. My situation has since changed and prior to the 'automatic' renewal which they don't even send you a reminder about, I wrote to Elite Singles notifying them of the lack of service and the fact that I was no longer seeking a partner and they rejected my notice saying it was not within the 14 day cool cancellation period and took £149 out of my account for another 6 months!

Totally unethical and unprincipled.

I would not sign-up unless you want to be out of pocket!

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12:27 pm EDT
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EliteSingles app

I downloaded the app least then a month, I technically try to used but is always hard to used the app, the display is poor and takes a long time to download, it never had notify me if I got need message, and I do have it in the setup, is hard to work with this app, bad quality and very high cost, I'm I unsatisfied with the application and they denied to cancel and refund me my money, the phone number that they have in the website is also out of services, hard to complaint about the app and the services

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K
1:54 pm EDT

EliteSingles subscription renewal

I purchased what I thought was a 6-month subscription in January 2018. It was automatically renewed on 26th July 2018 without me being aware.

I would like to request a refund - this is clearly a process to trick people into paying for a services they no longer need. Very disappointing from such a company.

I would like to request a refund.

Many thanks

my email address: karine.[protected]@gmail.com

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12:55 am EDT
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EliteSingles no way of submitting a refund

On the 25th July 2018 i was given a 'special offer' for a Premium Subscription for the amount of R119.00, i submitted my my card details and to the right of the screen, it clearly showed an amount of R119.00, once i did the payment, i received an SMS which showed R714.00 had been deducted from my account, i went looking all over the site to see how i can contact Elite Singles, and there was a website, www.elitesingles.co.za,
unfortunately, this website does not exist, i also found a fax number, i typed out a letter for a refund and faxed this. I then contacted my bank who advised me that they can reverse the transaction, however as the company has already debited my account, they can still deduct the account at the end of the month. I continued to search for any means of contact for Elite singles, i found an email address, which is [protected]@elitesingles, and sent my refund request, i then kept receiving emails from google to notify me that the email has been sent, but not delivered, this continued for 3 days, and today my account was debited

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10:53 am EDT
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EliteSingles subscription renewal

I cancelled my subscription 2 days ago but today received an email to say you have renewedit for a further 6 months. I do not want to continue on this site and want my subscription to be cancelled as from today as requested.I will expect a full refund if any further money is taken from my account. I found unacceptable as you had emailed me a confirmation of my cancellation. I expect to hear back from you as soon as possible .

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11:53 pm EDT
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EliteSingles i'm complaining

My name is Ruth and very disappointed with this company. I signed up with elite singles when there was a promotion going for premium membership. I paid £48
but before the date expired I decided to cancel the the renewal, however I have noticed that this company has taken £59 from my account that I did not authorise.
On account management one is able to cancel the renewal but somehow they manage to again automatically take money out. This is not acceptable. I need my full refund back. It is wrong and misleading people.

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4:33 pm EDT
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EliteSingles I am complaining

Dear Mr/Madam

My name is Esther Kim
I was a member of Elite Singles for a 6months then after short period time I stopped using it.
Even though I stopped it I found myself that your company has taken £143.70 from my account without my permission so I am complaining now .
Would you kindly my money back into my account please!

With regards
From Esther Kim

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1:38 pm EDT

EliteSingles elite singles dating app

Elite singles dating app have stolen £155 from my bank account last week.
I vaguely remember creating a elite singles account around 18 to 20 months ago to use as a 1 month free trial. This trial ended and I did not re-open this account or use it ever again. Last week I went to withdraw some money from my bank but was shocked to see that I had no money left. I knew this wasn't right to looked at my bank statement...

When I looked into this further to see why I saw that elite single had stolen from me. I have not used the app since my first trial or received any other kind of payment from them in the past and when I tried to contact them to make sure that I had no longer got an account with them it seemed impossible to get hold of anyone. No email address (that was legit anyway) no telephone number, the only way I can contact them is via fax! I don't even know how to fax? It seems impossible to contact them to cancel whatever so called account I have with them. Surely they can see they I did not log onto there website for over 18months but they still did not contact me to see if I wanted to continue with my account or subscription?

I am very disappointed with this dating agency and will inform anyone who is thinking of joining about my trouble with them.

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9:23 pm EDT

EliteSingles elitesingles

I signed up with this site a couple of days ago and there was a special offer for premium. For $39.95 so thought why not. I made payment via pay pal and started looking on the site. It wasn't till the next day I go to use my card and it declined, knowing full well I had money in I checked my online backing to see that $239.70 has been withdrawn with you guys. Can I please have it back as it was the only money I have till I get paid at the end of the week. If I New there was a catch to this special I would never have signed up..

Disappointed 😔

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K
12:27 pm EDT

EliteSingles unapproved renewal

I was not notified of a renewal nor did I okay money taken out of my PayPal account for a renewal of this account [protected]@gmail.com. I notified PayPal and expect a full refund for the $113.70. I feel this website is illegally taking out money from my account without notification. How long will this keep happening to people before something is done to stop it?

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7:12 pm EDT
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EliteSingles previous member

I met someone called Steve Brown on this website 3 weeks ago, we started messaging through the site but on the same day he said his contract ended that day and would I mind messaging via private emails which I agreed to.
To cut a long story short I feel he has scammed me, he posed as a army solider Sargent major and told me he was currently in Jordon on tour till mid June . Obviously I believed him as he also sent me pictures of himself Im his uniform and with his son
Today he had asked me for 3450 pounds to help his friend and business partner pay for their business . I have obviously refused and now cut ties but I am concerned at how others may fall for this . I intend to report to the police so I would appreciate a response prior to this

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Update by Catherine Cirulis
May 19, 2018 12:54 am EDT

I joined elite singles in January and paid for 6 months membership.
I met someone who said his name was Steve Brown . We started chatting to each other and seemed to click. He told me his contract ended that day so asked if I would like to chat via private email . I agreed. He told me he was in the army but wouldn't tell me what he did on your site . However once we started chatting privately he gave me more details and said he was on tour in Jordon . Over the last few weeks we had become very close and I felt like he was someone very special. I closed my account with you even though I had 2 months left because I had met him. Unfortunately it seems he had scammed me as yesterday he asked me to send him money which I didn't do and I am about to report him to the police and I have reported it to the army.
Firstly I want to know if you will put my profile back on for the remainder of my paid time ? Which was due to end in July. Secondly, I wanted to make you aware that this guy was and is potentially scamming others on your website, and lastly what checks and restrictions do you have to prevent this kind of behaviour?
I would appreciate a rapid response as I do intend to report this today to the police .
Many thanks

Catherine Cirulis

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6:05 am EDT

EliteSingles renewing my membership without my consent

my membership has been automatically renewed and I didn't receive any notification.

I would Like a refund please as I should have received an email To ask if I wanted to renew.

I see on the website that you do not refund so I am hoping that this is not the case as this is stealing and I will make it known on social media what this company tests customers and this is not the way.

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Z
zyr
, US
May 11, 2018 6:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I to have had my subscription renewed with out any warning or consent. I tried to cancel and was unable to. I want a refund please, this is a scam. I will be making this complaint public if I do not receive a refund.

EliteSingles Customer Reviews Overview

EliteSingles is a popular online dating platform that caters to educated and successful singles looking for a serious relationship. The website has received numerous positive reviews from users who have found love and companionship through the platform.

One of the most significant advantages of EliteSingles is its extensive personality test, which helps to match users with compatible partners based on their values, interests, and lifestyle. The website also boasts a high success rate, with many users reporting finding long-term relationships and even marriage through the platform.

Another positive aspect of EliteSingles is its user-friendly interface and easy-to-use features. The website is designed to be intuitive and straightforward, making it easy for users to navigate and find potential matches.

Users also appreciate the high level of security and privacy offered by EliteSingles. The website uses advanced encryption technology to protect user data and ensures that all profiles are verified to prevent fake accounts and scams.

Overall, EliteSingles is a highly recommended online dating platform for singles looking for a serious relationship. With its extensive personality test, user-friendly interface, and high success rate, it is no surprise that the website has received so many positive reviews from satisfied users.

EliteSingles In-depth Review

Membership Options:

EliteSingles offers a range of membership plans to suit different needs and budgets. They have three tiers of membership: Basic, Premium, and Premium Plus. The pricing varies depending on the length of the subscription, with options for monthly, quarterly, and yearly plans. Each membership tier comes with its own set of features, with Premium and Premium Plus offering additional benefits such as unlimited messaging and advanced search options. The flexibility of subscription options allows users to choose the plan that best fits their preferences and commitment level.

User Interface and Navigation:

The website design and layout of EliteSingles are sleek and modern, making it visually appealing and user-friendly. The navigation is intuitive, making it easy for users to find the desired features and sections of the site. Whether you're searching for matches, updating your profile, or accessing communication tools, everything is conveniently organized and accessible. EliteSingles also offers a mobile app for both iOS and Android devices, ensuring that users can stay connected and engaged on the go.

Matching Algorithm and Compatibility:

EliteSingles utilizes a sophisticated matching algorithm to connect users with compatible matches. The algorithm takes into account various factors, including personality traits, interests, and relationship preferences, to provide highly accurate and effective matches. Users also have the ability to customize their search criteria and preferences, allowing them to narrow down their matches based on specific criteria such as age, location, and education level. This level of customization ensures that users can find matches that align with their unique preferences.

User Profile Quality:

During profile creation, EliteSingles requires users to provide detailed information about themselves, including their education, occupation, and relationship goals. This ensures that user profiles are comprehensive and informative, giving other members a clear understanding of who they are and what they're looking for. EliteSingles also has a verification process in place to ensure the authenticity of user profiles, adding an extra layer of trust and credibility. Overall, the quality and completeness of user profiles on EliteSingles are impressive.

Communication Tools:

EliteSingles offers a variety of communication tools to facilitate connections between members. Users can communicate through messaging, chat, and even send smiles to express interest. Initiating and maintaining conversations is easy and straightforward, with a user-friendly interface that allows for seamless communication. Privacy and security measures are also prioritized, ensuring that user interactions are protected and confidential.

Success Stories and Testimonials:

EliteSingles proudly showcases numerous success stories and testimonials from couples who have found love and long-term relationships through the platform. These success stories serve as a testament to the effectiveness of EliteSingles' matching algorithm and the quality of their user base. Users can also find testimonials and feedback from other members, providing insights into their experience with EliteSingles. Additionally, EliteSingles provides statistics on their success rate, giving users confidence in the platform's ability to deliver results.

Customer Support:

EliteSingles offers reliable customer support channels to assist users with any inquiries or issues they may encounter. Their customer support team is available and responsive, ensuring that users receive timely assistance. Whether it's technical issues, account management, or billing inquiries, EliteSingles strives to provide comprehensive support. User satisfaction with the level of support received is consistently high, further enhancing the overall user experience.

Privacy and Security:

EliteSingles takes user privacy and security seriously. They have implemented robust measures to protect user data and ensure confidentiality. Data encryption and secure storage practices are in place to safeguard sensitive information. EliteSingles is transparent about their data sharing practices with third parties, providing users with peace of mind and control over their personal data.

Additional Features and Services:

In addition to their matching algorithm and communication tools, EliteSingles offers various special features and services. They provide personality tests that help users gain insights into their own personality traits and compatibility with potential matches. Premium members also enjoy value-added benefits such as profile verification and access to exclusive coaching services. EliteSingles integrates with other platforms and social media networks, allowing users to connect and share their experiences seamlessly.

Overall User Experience:

Users of EliteSingles generally report high levels of satisfaction with the platform. The combination of a user-friendly interface, accurate matching algorithm, and quality user profiles contributes to a positive overall experience. In comparison to other similar platforms, EliteSingles stands out for its commitment to providing a premium dating experience for professionals and individuals seeking long-term relationships. It is particularly recommended for those who prioritize compatibility and are looking for a serious commitment.

How to file a complaint about EliteSingles?

### How to File a Complaint or Review about EliteSingles on ComplaintsBoard.com

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in to proceed. If not, create a new account to get started.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with EliteSingles in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with EliteSingles. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint or review. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about EliteSingles on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Follow these steps to effectively file a complaint or review about EliteSingles on ComplaintsBoard.com.

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