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Elite Depot/ Obagi


expired Obagi product

Complaint Rating:  90 % with 42 votes
90% 42
Contact information:
Elite Depot
United States
I purchased 3 Obagi products on 6/15/10 and upon receipt of the product, I noticed that there is no expiration date on the "Obagi Nu-Derm Exfoderm" and the lotion is very runny; an indication that it has been expired. Nevertheless, I started using the product on 6/29/10 and up to today, it's been 6 weeks and there's no change in my skin tone; no redness and no peeling. I have purchased Obagi before through Kaiser and had seen the product worked after just 3-4 weeks. I believe I have received expired Obagi product and demanded a refund of my purchases. However, I still haven't received a response about my complaint and no refund was issued. DO NOT BUY FROM ELITE DEPOT. THEY SELL EXPIRED PRODUCTS.
Complaint comments Comments (7) Complaint country United States Complaint category Health & Beauty


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D  14th of Aug, 2010 by    +1 Votes
Exfordem never has an expiration date. The consistancy is thin and runny. Exfoderm forte it much thicker.
D  14th of Aug, 2010 by    +1 Votes
The products come direclty from Obagi. To peel you need the full nuderm system. Clear and blender to get the full results.
D  3rd of Nov, 2010 by    +1 Votes
I have been a customer of Elite depot for many years and have always been satisfied. I bought the product right to my dermatologist and it was inf fact genuine and did not expire for 2 years. We all have different experiences, but before accusing a company of wrong doing perhaps you should do some research! I am a big fan of Obagi and of Elite Depot! As info to all of you - they do have a phone number - 877-354-8316
D  7th of Jan, 2011 by    0 Votes
I have purchased Obagi products from Elite Depot many times, and have been totally satisfied. There is a phone number on their website that you can call to get a immediate response. I don not do business with any company that doesn't have a phone number for customer service. I will continue to purchase from EliteDepot, they have the lowest prices on Obagi, the products arrive quickley and they are fresh.
A  7th of Jan, 2011 by    0 Votes
Please list the phone number if you really found it on the website because I have searched and found nothing!!! I just purchased the same items from Kaiser last month and after just two weeks of Kaiser's product, I am noticing peeling already. Whereas with Elite Depot's obagi products, there were absolutely no peeling and no effect what so ever after two months of using the product.
N  3rd of May, 2011 by    0 Votes
can u pls provide me ur contact no. and address too.. so that i can be sure of the results before buying it...plz... as i m very much worried about my skin as i m going through lot many skin troubles and already have spent a lot on that... kindly help me... if u can... what ever the problem is kindly tell me that whether the products are effective or just a money waste...pls


A  15th of Jun, 2012 by    0 Votes
If you purchase anything from this company you must give them your email address. They will harass you and bombard you with marketing emails thereafter despite your election to unsubscribe. They have been reported to the BBB for online harassment. I received FOUR just yesterday.

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EliteDepot Logo EliteDepot
Customer Care Service
2805 E Oakland Park Blvd
Suite 267

Fort Lauderdale
United States - 33306
+1 877 501 XXXX
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