Elevate Styles
reviews and complaints

I recently made a purchase from ElevateStyles and I have to say, I was not impressed with my experience. First of all, it took an incredibly long time for my order to arrive at my doorstep. I understand that there was a big snowstorm on the east coast, but it still felt like it took forever.

After doing some more research, I decided that I no longer wanted the hair and contacted the company to see what my options were. They told me to simply refuse the package when it arrived, so that's what I did. I took it to my local mailbox and made sure to get proof that I had refused it.

When I contacted the company again to let them know that I had refused the package, the customer service representative was incredibly rude to me. I was taken aback by their attitude and it left a bad taste in my mouth.

Because of this, I decided to open a dispute with PayPal to ensure that I received my refund. I communicated with the seller through PayPal and they told me that they would issue a refund once they received the package back. I waited and waited, but nothing happened. They even told me that they had received the package, but still no refund was issued.

I was getting frustrated with the whole situation and decided to complain to PayPal about the delay in my refund. It wasn't until I did this that the company finally issued my refund. I don't think they would have done so if I hadn't complained.

Overall, I'm really skeptical about working with this company again. The customer service was poor and the whole process was a hassle. I hope that they can improve their service in the future, but for now, I'll be taking my business elsewhere.

I've been trying to get in touch with someone from ElevateStyles for a couple of weeks now about a refund. Unfortunately, my order was not delivered, but I understand that it's not the company's fault. However, the way they handled the situation after the fact is quite disappointing. I was able to speak with someone who assured me that they would handle the situation and issue a refund, but I haven't heard from anyone since then. I've sent a couple of emails and called a dozen times, but no one has returned my calls or emails. I understand that it's the holiday season, but I've been trying to get this situation handled since after Thanksgiving.

To make matters worse, I paid an extra $54.91 for shipping and handling to ensure that I would receive my package before a trip I was planning to take. Unfortunately, I had to make other arrangements because I didn't receive the hair I ordered. It's frustrating that I ordered this hair before Thanksgiving, and we're now just four days away from Christmas, and my situation is still not being handled.

I find the handling of the situation absurd, and I tried not to give a review until I was quite sure that my situation was being handled. Unfortunately, my situation is not being handled, and I don't recommend this company. It's simply due to their lack of customer service and caring. I hope that they can improve their customer service in the future, but for now, I wouldn't recommend them to anyone.

I was browsing through different review sites for elevatestyles.com and I came across a review that caught my attention. It was from a person who had a complaint and was trying to get their voice heard. I can understand their frustration and desire to be heard. What caught my attention even more was the response from elevate styles. They had the same response on each different site. At first, I thought this was a good thing because it showed me that the company was on top of their customer service. However, when I saw that they used the same response for other complaints, it made me concerned.

I was happy to see lots of positive reviews, but then I noticed that they were all on the same day and by the same people on each site. Some sites had different usernames, but the positive reviews were still in large quantities in one day. The likelihood of having that many satisfied customers write that many reviews on so many sites seems low and makes it look suspicious. I fear that elevate styles has people on their end writing fake reviews to try and offset the real reviews, which happen to be negative.

Let's be honest with ourselves, how often do people write reviews when they're satisfied? They usually only go online to discuss their misfortunes and upsets. So, I'm wondering how many real buyers (not elevate style bots) have had a positive encounter with this company? I would like to see more genuine reviews from real customers who have had a positive experience with elevatestyles.com.

Overall, I think elevatestyles.com has some work to do in terms of their customer service and reputation management. They need to address the negative reviews and work on improving their customer service. It's important for companies to listen to their customers and take their feedback seriously. I hope that elevate styles will take the necessary steps to improve their reputation and provide better customer service in the future.

I gotta say, I'm pretty disappointed with my recent experience with ElevateStyles. I put in an order way back on May 25th, and it's been radio silence ever since. I reached out to the seller on May 31st to see what was up, and they told me they shipped it out that day. Okay, cool, but where's my tracking number? I asked for one, but they never got back to me. And get this - apparently they use some app called Route that requires access to your personal email. I don't know about you, but I'm not too keen on giving some random app all my personal info just to get a tracking number.

I've been a loyal customer of ElevateStyles for years, and I've spent a ton of money with them. But this kind of treatment is just unacceptable. If you're gonna sell stuff online, you gotta be able to provide basic customer service. It's not that hard to send an email with a tracking number, you know? And when I reached out to them, they couldn't even give me a straight answer.

Honestly, I'm so fed up that I'm gonna leave a bad review and tell all my friends not to do business with ElevateStyles. And I'm not just some random person - I'm a well-known YouTuber, and I'm gonna make sure other influencers know not to promote anything from this company. It's just not worth it when they can't even treat their customers with basic decency. So if you're thinking about buying from ElevateStyles, I'd think twice. There are plenty of other online stores out there that actually know how to treat their customers right.

So, I decided to give ElevateStyles a try and ordered three wigs. Unfortunately, I only received two of them. I was a bit disappointed, but I understood that sometimes things like this happen. However, what really got me upset was when I called customer service the next day, which happened to be a Saturday morning in July 2016.

The customer representative told me that one of the wigs I had ordered was out of stock and that they had refunded the money back onto my credit card. I was surprised because I had not received any email about this. When I told the customer rep this, he suggested that I check my spam folder. I did, but there was no email from ElevateStyles. Then, he told me that they had misspelled my email address, which was why I did not receive the email.

I asked the customer rep if he could send me an email explaining why the wig I ordered was missing. I just wanted some proof on my end in case I needed documentation stating why my third wig piece did not arrive with the other two. However, the customer rep was getting an attitude with me. I was a bit taken aback by this because I was just asking for some clarification.

In the end, I was glad that ElevateStyles refunded my money. If they had not, I would have been beyond upset. I appreciate the fact that ElevateStyles wanted to hear my opinion, and I hope that the next time I order something from them, I will not have the same problem as I did before.

Overall, I think that ElevateStyles has a good selection of wigs, but their customer service could use some improvement. It would be helpful if they could send out emails in a timely manner and make sure that they have the correct email address for their customers. Additionally, it would be nice if their customer reps could be a bit more patient and understanding when dealing with customers who have questions or concerns.

I recently had a not-so-great experience with ElevateStyles. I've been a loyal customer for years, but this time, things went south. I ordered a wig with plenty of time before my trip out of the country, but instead of sending me the style I ordered, they sent me something completely different. When I called customer service, they didn't seem to care and told me I had to wait for approval to send it back. I paid extra for shipping, but it still took forever to get to me. When it finally did arrive, the wig was terrible. There were gaps between the tracks and it was way too thin. I was so disappointed.

I asked to speak to a supervisor, but they never called me back. It's been 30 days and I'm still waiting. I don't think it's fair that I should have to pay for the first wig when it was their mistake. I provided proof that I shipped it back, but they still haven't refunded me. It's frustrating because I've spent a lot of money with this company over the years, but they don't seem to care about their customers.

I hope they invest some money into training their customer service reps on how to treat paying customers. It's a shame that our business relationship has to end, but I can't continue to support a company that doesn't value their customers.

I gotta say, I was pretty disappointed with my experience with ElevateStyles. I ordered about 20 wigs from them, and while most of them were great, two of them were straight-up defective. I mean, you could see the tracks through the hair and they were shedding like crazy. I emailed them with pictures and everything, but all they said was that I should take it up with the manufacturer. Like, what kind of customer service is that? I've sent them like five emails now and still haven't heard anything back about returning the wigs or anything. It's honestly the worst customer service I've ever experienced.

To make matters worse, they advertised free shipping during a sale, but then charged me for shipping a few days later. That's just not cool, man. I live in Australia, and it's actually illegal for businesses to advertise something and not follow through on it. So that's a big no-no in my book.

If you're looking for good customer service, I'd recommend going to SAM'S instead. They've always been super helpful and responsive whenever I've had an issue. I actually buy wigs for an alopecia support group, and we need to be able to trust our suppliers. But after this experience, I can't in good conscience recommend ElevateStyles to anyone. It's just not worth the risk of getting a defective product and having to deal with their terrible customer service.

I've been dealing with ElevateStyles for a few years now and I gotta say, their customer service is out of this world (in this day and age, you know what I mean?). And their product line? It's huge and the quality is pretty good too. Recently, I bought 4 wigs from them. But, I had to return 3 of them. I also bought 4 wigs earlier this year, but only 1 of them worked for me. I tried another one, but it just didn't work out. I never got around to returning the other 2. When I returned the recent order, I asked if I could return the other 2 wigs that didn't work for me (they were still in return condition and ElevateStyles was still selling them on their website). They said I could return them. I got a credit for the recent purchase, but I "assumed" I got a credit for the other 2 wigs too. When I checked online, there was nothing. I called and talked to a really nice lady who said the warehouse would know about my return. She had notes on my account saying I was returning items and I told her I had an email from ElevateStyles saying I could return the older order items. The next day, I got an email saying they only received 3 units. Funny enough, the 3 they received were from the recent order. I replied to their email and told them it's really sad that they would lose business over a $20.18 refund (that's less the 20% restocking fee). I also said it's not about the money, it's about the principle. I told them I would post a negative review and tell all my friends and family to stop shopping there. Business owners need to know that we have power when we stand together and don't shop at businesses that disrespect us. If we keep shopping at places that don't care about our culture and people, then shame on us. We have to use our purchasing power to make a difference in the world.

I recently had an experience with ElevateStyles that left me feeling disappointed. This was my second time ordering from them, but it will likely be my last due to the poor customer service I received. I understand that companies can make mistakes, but when a customer takes the time to leave a negative review, the least a representative can do is respond with a thoughtful and eloquent message. Unfortunately, the response I received was a short and generic apology that did not address my concerns.

My issue with ElevateStyles began when my shipment took five days to arrive, even though I had placed my order on a Thursday and received a shipping confirmation on Friday. I live in Philadelphia, PA, and the shipment was coming from Atlantic City, NJ, which is less than a two-hour drive away. I found it absurd that it took so long for my order to arrive, and I felt that my concerns were not taken seriously by the customer service team. Instead of addressing my specific issue, they gave me a generic response that did not acknowledge the delay or offer any solutions.

I believe that every customer's issue should be researched before a response is given. It is not enough to make a blanket statement that does not address the specific concerns of the customer. ElevateStyles' customer service team has made it clear that their bottom line is more important than customer satisfaction, and that is not a business model that I can support.

In response to my review, I received a message from ElevateStyles that contained several errors. They stated that I had placed my order on a Friday, when in fact I had placed it on a Thursday. They also claimed that orders placed on a Friday evening are not processed until the following Monday, which does not explain why my order was not shipped until the following Monday, despite receiving a shipping confirmation on Friday.

Overall, I was disappointed with my experience with ElevateStyles. While they may offer competitive prices, their poor customer service and lack of attention to detail make it difficult for me to recommend them to others. If you are looking for a company that values customer satisfaction and takes the time to address your concerns, I would suggest looking elsewhere.

I recently made a purchase from ElevateStyles and was disappointed with their so-called "free shipping" policy. I was excited to see that they offered free shipping on orders over $60, so I went ahead and placed my order. However, when I received my package, I realized that one of the items was not as described and pictured on their website. I decided to return it, but was shocked to find out that they would deduct the shipping fee and charge a 20% restocking fee since my return would put my order below the $60 threshold for free shipping.

Now, I understand that a 20% restocking fee is pretty standard, so I wasn't too upset about that. However, the fact that their "free shipping" policy wasn't really free was a major disappointment. I wish they had been more upfront about this policy, as it would have saved me a lot of hassle and frustration. Plus, the fact that I had to pay for return postage on top of everything else just added insult to injury.

Overall, I would caution anyone considering shopping at ElevateStyles to think twice before making a purchase. While they do have a decent selection of beauty products, their shipping policies leave a lot to be desired. If you're not 100% sure that you'll be keeping everything you order, it's probably best to look elsewhere. There are plenty of other online beauty supply stores that offer more transparent and customer-friendly return policies.

This website is a total disaster. I recently purchased a Hair Republic Tru Wig Lace Front Wig LF-Twist Small 26" - Colors: 1B and was extremely disappointed with the product. The wig arrived with huge sections un-braided and instead had matted straight hair. It was a complete mess and there was no way I would ever wear it in public. If the wind blew up those twists, I would look like a crazy person. When I contacted customer service, they claimed they couldn't see the issue in the photographs I sent. What a load of baloney!

I'm not even going to bother returning it because of the ridiculous restocking fee (20%), shipping cost to return, and the shipping cost they added for sending it to me "free" in the first place. It's just not worth the hassle, which is obviously their intention. I'm going to make sure to spread the word about this terrible experience on social media.

The wig I received was the worst quality I have ever seen. Don't believe ElevateStyles when they claim to have quality products on their website. It's all a bunch of BS. Save yourself the trouble and shop elsewhere.

I recently made a purchase on ElevateStyles and unfortunately, my experience was not the best. I was excited to order some new wigs, but when I went to select my preferred colors, many of them were already sold out. I ended up choosing a green and black wig, but unfortunately, it doesn't suit me at all. I thought about returning it, but the process seemed like too much of a hassle.

To make matters worse, I accidentally selected the wrong shipping option when I was checking out. I was hoping to get free shipping, but instead, I was charged $24 for shipping. I was disappointed to find out that my order took seven days to arrive, even though I had paid for two-day shipping.

The next day, I decided to call ElevateStyles to see if there was anything they could do about the shipping fee. I explained that this was my first time using the site and I wasn't familiar with all the buttons and options. Unfortunately, the lady on the phone told me that there was nothing she could do to help me.

Overall, I'm really disappointed with my experience on ElevateStyles. I spent over $60 on merchandise that I can't even use, and I also paid for unnecessary shipping. I feel like I've lost money and I'm not sure if I want to do business with this company again. It's a shame because I was really looking forward to trying out some new wigs, but now I'm left with a bad taste in my mouth.

Back in January 2016, I had a terrible experience with ElevateStyles. I ordered a "Beshe" Ella HH wig in color P1B/30, but instead, I received color P1B/30 Patch. I was so disappointed and frustrated because they insisted that they had sent the correct order, even though this color was NOT shown in the lineup. I mean, come on, how hard is it to send the right order?

I decided to email them 1 video and 7 photos to prove that they had sent the wrong order. However, they STILL claimed that the correct color was shipped, and Elevate Styles refused to provide shipping labels for my return. I was so upset because I had spent my hard-earned money on something that I didn't even want.

I had to take matters into my own hands and made a written complaint to the BBB of Illinois. Only THEN did they provide shipping labels for my return order. I FINALLY received the correction in February 2016 and received a voucher credit. These events have cost me time and a little extra money, and because during all of this hassle, they had a shipping rate increase.

I may never order from them again! I am EXTREMELY disappointed! I used to love their customer service, but what happened to them? It's like they don't care about their customers anymore. I hope they can improve their service and make things right for their customers.

I gotta say, I was pretty disappointed with my experience with ElevateStyles. I was really excited to get a new wig, but when it arrived, it was not at all what I was expecting. First of all, the color was way off. I ordered what was supposed to be a pale blonde, but it ended up being more of a reddish orange. Not exactly the look I was going for.

But the real kicker was how thin the wig was. I mean, seriously, it was shockingly thin. I spent $160 on this thing, and there's no way I can wear it without adding more hair to it. And let me tell you, trying to hide the wefts is a nightmare. I shouldn't have to add hair just to make it wearable.

To make matters worse, the front and top of the wig were all matted and frizzy. It was super thin up there too, which just made it look even worse. I hate to leave a bad review, but I don't want anyone else to waste their money like I did.

Honestly, I think this wig could have been really beautiful if they had just added more hair to it. But as it is, it's nothing like the wig in the video. That one looks so much thicker and fuller. It's just really disappointing.

So, I recently made a purchase on ElevateStyles, and I gotta say, I'm a bit disappointed. I ordered a couple of everyday wigs, and some extra goodies to go along with them. I even splurged on the 2-day shipping option, because I was so excited to get my new look. But, after two days of waiting, I still hadn't heard anything from the company. I decided to reach out to customer service, and that's when I found out that my items were back ordered.

Now, don't get me wrong, I understand that things like this happen. But, what really irked me was that I had already been charged for everything on my credit card. It's a real pain to have to go through the process of getting a refund, especially when it's not your fault that the items weren't in stock. I just wish that ElevateStyles would make sure that everything is ready to ship before they charge their customers.

Overall, I was really looking forward to my new look, and it's a shame that it turned out to be such a hassle. I feel like I wasted my time and money, and I didn't even get the products that I paid for. I hope that ElevateStyles can improve their inventory management in the future, so that other customers don't have to go through the same frustration that I did.

I've been a repeat customer of ElevateStyles and I have to say, I've never had any issues with my orders before. However, my recent purchase left me feeling a bit disappointed. Although my order was shipped out promptly and I received free shipping, I wasn't completely satisfied with everything I received. The two wigs I ordered were decent, especially considering they were on sale. However, the caps were quite large even though I don't have a small head. I was able to make them work, but it was a bit of a hassle.

What really upset me were the 3D twist braids I ordered. They were fuzzy and ragged at the ends, which was not what I was expecting. I had purchased these braids from a different company before and they were not like this. Before I could even use them, I had to re-twist the ends and seal them so they wouldn't unravel. To make matters worse, the packages were all open and some of the braids were sticking out of the ends. I only bought three packs of braids and I didn't want to go through the trouble or expense of sending them back. I mean, whoever packed the box had to see all of that before they shipped it to me, but they shipped it anyway. Not good, ElevateStyles!

Overall, I'm disappointed with my recent purchase from ElevateStyles. While I've had good experiences with them in the past, this time around was a bit of a letdown. I hope they can improve their quality control and packaging in the future.

So, I gotta say, I'm pretty disappointed with my experience with ElevateStyles. First off, I tried to leave a review on their site and it didn't even get posted. That's a major red flag right there. And let me tell you, the wig I received was not up to par. It was all matted and just plain poor quality.

Now, you'd think that if a company sends you a crappy product, they'd be willing to take it back, right? Nope. Elevate Styles actually requires you to pay a restocking fee and postage to return a subpar item. That's just ridiculous.

I tried calling their customer service line twice, but no one picked up either time. I left messages both times, but I never got a call back. And to top it all off, the return window closed before I could even get a response. So now I'm stuck with a wig that's not even fit to wear.

Look, I don't buy wigs for fun. I have alopecia, and it's already hard enough dealing with hair loss without having to deal with a company that doesn't care about their customers. The lack of service, insensitivity, and terrible return policy has completely ruined my relationship with this company. I wouldn't recommend them to anyone.

In fact, I'm so upset that I'm forwarding this review to the National Alopecia Areata Foundation and thousands of members. ElevateStyles needs to know that their actions have consequences.

Oh, and by the way, they offered me a 10% off coupon for writing a review. Like that's supposed to make up for everything. Give me a break.

I gotta say, I was pretty disappointed with my experience shopping at ElevateStyles. I was really excited to get my hands on a Beshe wig unit, since I've heard great things about their brand. But when I received my order, I was pretty disappointed to find that the front of the wig was all frizzy and straight in some sections. It looked like it had been poorly packaged or maybe even worn before.

When I reached out to customer service to see if I could return the wig and get a refund, they told me that they couldn't just give me my money back. Apparently, their policy is to go through this RAM process, which I had never heard of before. And even then, they said that I might still have to pay a restocking fee, which seemed pretty unfair to me.

I mean, come on. If I'm spending my hard-earned money on a product, I expect it to be in good condition when I receive it. And if it's not, I don't think it's unreasonable to expect the company to make it right without making me jump through a bunch of hoops.

Overall, I'd say that if you're thinking about shopping at ElevateStyles, you should proceed with caution. If everything goes smoothly, you'll probably be happy with your purchase. But if anything goes wrong, you might end up with a bad taste in your mouth and a little less money in your pocket.

I recently had an experience with ElevateStyles that left me feeling quite disappointed. As a new customer, I placed my order on a Monday morning at 9:30. However, by Tuesday evening, the status of my order had not changed from "getting ready" despite the fact that the item was in stock. I decided to contact customer service to inquire about the delay.

To my surprise, I was informed that my order would not ship until Tuesday of the following week. This was frustrating, as I needed the item sooner rather than later. However, I decided to wait patiently for my order to arrive.

On Wednesday afternoon, I received an email stating that my address could not be verified. This was over 72 hours after I had placed my order. I quickly replied to the email with the correct address information, and was told that my item would ship shortly.

By Friday, my order status had still not changed. I decided to call customer service once again to inquire about the delay. To my surprise, I was informed that my address needed to be updated once again. I explained that I had already updated my address, but was placed on hold for about 10 minutes while the representative checked with the shipping department.

Finally, I was told that my item would be shipped as of Friday. This was a frustrating experience, as I had expected my item to be shipped much sooner given that it was in stock. I needed the item urgently, and the delay caused me a great deal of inconvenience.

Overall, I was disappointed with my experience with ElevateStyles. While I appreciate that mistakes can happen, the delay in shipping my item was unacceptable. I will not be purchasing from this site again in the future.

Hey, I've been emailing costumer service back to back and my emails Never been received. After trying again I am trying to reach you guys saying that I've never received my wig. If you guys can please issue me an refund or replacement that'll be fine.

Please and thank you,

Order number: #430737

Email: [protected]@gmail.com

-Kind regards,

stormi

I've made a big purchase and did not receive my order and yet I've contacted them to give me my refund back and I have not received any response this is the worst company ever an I will be taking this company to small claims court if I do not receive my refund back ASAP I already have gotten my court papers I work very hard for my money and I refuse to let a dam scam a** company take it!

I do not feel comfortable any longer to move forward to purchase anything else from this company with such rude and unprofessional customer service and response to those who pay for products from the company. I just couldn't believe the response that I got back from a question that I asked about the availability of a product and when it will be back in stock as I read the email over and over again because I just couldn't believe what I was reading

It's just terrible. They shipped my order to the wrong address and kept ignoring me for several weeks. I requested them to call me back, the situation was serious, but they did absolutely nothing. I have no idea whether they got my emails and calls or not, maybe they have no employees working at customer care. What kind of service is that? You need to shut down your business as soon as possible.

I am very disappointed, this site is terrible and I hate to say that but ElevateStyles is probably a scam!
I saw many negative reviews about them but still decided to make an order and that was the biggest mistake I've ever made. After I paid I did not receive any confirmations or tracking number, I still don't know anything about my order status and its current location.
I sent them many messages but did not receive a reply. As I said before I am very disappointed and I blame myself for this! I should have stayed away from Elevate Styles! Terrible!

I would be very happy to hear from Elevatestyles as soon as possible. These people owe me money and I want to get my money back as soon as possible. I made a big order here and spent a big sum of money and later they cancelled my order. I paid for my order using my credit card and they said that they were not able to verify my card so they had no other choice. Are you kidding me? These people literally said that they were not sure that I was the real owner of the card but they still took the money!
I warned them many times. There is only one possible way to resolve this and it's up to them to decide. I want my money back now or I will call my lawyer. Thank you for reading this.

I have been buying ElevateStyles hair for a long time now. I was very satisfied with ElevateStyles service and loved the product.
Unfortunately my last order went down the hill. As always I purchased some hair from them and when I received it color was way too dark. I contacted their customer care service and sent them a couple of pictures and asked for a replacement. They refused and said that they don't accept returns!
I did not know about that! That was the first time when I had to return something and I was surprised to hear that they don't do replacements! I'm not sure if I'll buy from them again.

Placed an order with these guys in mid June and was already supposed to receive my order but still nothing. ElevateStyles promised I'll get my stuff in 14 business days but it seems like they forgot about me.
They do not reply to my messages and there is no way I could get a refund.
This is the second time I'm ordering from ElevateStyles and my first experience was also not the best one. But first time they at least answered and provided some help. But this time there's nothing!
Very poor service!

Do not order anything from ElevateStyles. In case of any issues there is no way to return anything. I have ordered some beauty products from this site and wanted to return some of them because some of them were incorrect. I contacted customer service and was told that they do no accept returns. It was clearly mentioned in their policy. So even if they sent you something wrong they wont accept it back.

I ordered a wig from ElevateStyles and entered one address for delivery and one address for billing. Later I received a confirmation email and saw that the two address were the same. I don't know how and why but they changed the delivery address to the billing address. I realized that the product won't be delivered to where I live. I contacted customer support immediately, explained what happened but was told that there was nothing they could do. Absolutely no help from customer support. They just didn't care about it. They also refused to cancel my order. I'm very disappointed.