Delivery and damage to our home
My wife and I have been long time customers of Electronics Express and have always had a good experience with them till now. We have a problem that started 7/15/21 and as of 5/30/22 has yet to be taken care of. On 7/5/21 we went to the Murfreesboro store to purchase 4 major appliances. We spoke with Doug Summers (salesman) and he showed us and we purchased 4 GE Profile appliances. Doug was polite and helpful. I asked Doug about our current refrigerator that was only 3 years old if the delivery people could put it in the garage for us since we were going to give it to someone that needed it. Doug told us it would be no problem and they would to it as a courtesy for us.
Around 7/15/21 the delivery people delivered 3 of the appliances the Refrigerator, Stove and dishwasher. When I told them that Doug Summers said they would move the old refrigerator to the garage, the delivery person said no that he was going to cut all of the door harnesses and dispose of the refrigerator. When I asked him the second time he said he would do it if I gave him and his partner $100. Because I had promised the refrigerator to someone I gave him and his partner the money.
The delivery people got the dishwasher and stove in with no problems. Then when they brought the refrigerator in they didn’t use a dolly or put a pad or quilt down. They just slid it down our hardwood floors in the hallway, dining room and kitchen. Leaving over two dozen scratches and gouges in the hardwood floors. And they damaged the new refrigerator. The delivery people looked at it and said that the company would take care of it and they would call us to set up a time to deliver a new refrigerator and fix the floors.
After a week or so no one called so I called Doug Summers and told him what happened and he said he would get the money back to me and the company would fix the floors and he gave me a number to call. I talked to Christian Gilliam and the delivery center and he set up a time to deliver the new refrigerator and pick up the damaged one. He also said he had people they used to fix the floors and he would have to contact them and it may be a few weeks. Two months later and I didn’t hear anything so I called again and talked to Christian. He said he would check it out. A few weeks later Phillip Barfield from B&G Construction in Chattanooga came by to look at the floors. He said that it would take a couple of days to do the job and we would have to stay in a hotel for a couple of nights. He said when he got approval he would set up a time but it would be awhile because he had a lot going on. After a couple of months we heard nothing. I got a couple of estimates from local flooring companies and they both said it would be around $1200 to do the job.
I called Christian Gilliam and told him I haven’t heard from B&G Construction and could we just use a local company and be done with it all. He said no because they had already paid B&G Construction and he would have B&G Construction call me. This was the end of October and as of today I have heard from no one. No one reimbursed me for the shakedown money the delivery people got from me. And no one repaired or reimbursed us to get our damaged floors fixed. No one from Electronic Express had ever reached out to us to find out if things were ever taken care of. Apparently they don’t feel the need to make sure their customers are taken care of. No one seems to care.
Desired outcome: Keep your word and make good on the items above
Employees not doing jobs
purchased a range on Thursday and was told it came in on Friday. So, I told salesman I would pick up between 9 and 10 on Saturday. I get at store at 9:30 not realizing store didn't open till 10 am. my mistake so, I go in at 10 hand salesman my receipt to pick up stove. I am waiting about 30 minutes I start asking where is stove no one not really giving me...
Read full review of Electronic ExpressCharging for products they don't have.
This company takes orders online and charges peoples credit cards for items they don't have in stock or may not be able to get for weeks without contacting the customer! They are holding peoples money across the board. They wait for you to call in and when you finally do they lie to you about your order and its processing time. They don't offer you any remedy except your money back. It's a scam!
Desired outcome: Offer people next day shipping or do not charge for items you don't have!
Is Electronic Express legit?
Electronic Express earns 91% level of Trustworthiness
Perfect Trust Endorsement: Electronic Express achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
We found clear and detailed contact information for Electronic Express. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Electronic Express has claimed the domain name for electronicexpress.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Electronicexpress.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for Electronic Express have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Electronic Express and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Electronic Express has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 8% of 12 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
Exercise bike
I purchased it 2/25/2021 It is a exercise bike they didn't bring it out until 2 weeks later and it was a bike that didn't work and I could also tell it was Use and had multiple scratches they said I could get my money back but that's was also a lie " because I finance it " so they said they would bring me a new one the Tuesday of that next week but I never heard anything everytime I call they would leave me on hold so when I did talk to them on the phone they told me they and 4 at different locations that was also broke and use I also let them know I was very disappointed with their service it's been a month now and I still have nothing I went in the store Very pissed off Only to talk to some rude lady telling me o wouldn't get Anything if I didn't be quiet because I was to loud at this point I Really want my Money back I do t want to do service with you people Anymore I had surgery and I'm trying to build my strength back up I don't need anything else in your store but that
Desired outcome: I want my Money back or my Bike a brand new bike not used with scratches and the bike Don’t work
Electric range we paid for
Called about status of electric range we paid for April 25 and she did not know any thing would not give me supervisor this is irresponsible we want range or money back Susan Swenson phone [protected] email [protected]@yahoo.com call us we are not happy with refusal of supervisor and no communication from your company call us
We paid for electric range no help on phone refusal for supervisor want our range or money back Susan Swenson [protected] nelssue352@yahoo.com
dishwasher
Everything and everyone was great until after the sale was made after the cell is made you are no longer a priority I bought this dishwasher as a surprise for my grandmother for christmas it was to be installed a day after christmas before she got back from her trip they came out to install it and realized they did not have the l shape hoses for my l-shaped...
customer service
I was told by a sales associate that everything in the store was on a "up to 50% off" sale. So I clearly asked if a headset was gonna be cheaper than the $149 they had marked. She said yes. I asked how much and she said she wasnt sure. As we went to the front to check out, she was hollaring at another employee about some baby shower. Well come to find out...
Read full review of Electronic Expressinstallation of stereo
Bought stereo back up camera and accessories. Paid for installation.2012 ram 1500. Haf complain to manager bout back camera being distorted. Was out riding in my field notice radio and dash pad bouncing. Syop took bezzel that covers stereo. Installer has cut out metal bracing. Cut out insert that held stock radio. Cut dash pad out where it screws into metal...
terrible customer service
I tried to buy a TV from the Electronic Express Amazon site. They had a Memorial Day sale on a Samsung TV. After I
placed the order, a few days later they sent me an e-mail stating there was a pricing mistake on the site and the
order has been cancelled. Offering an insignificant amount of credit towards another purchase. To which I respond..
Are you kidding me? How do I know you're going to abide to this price? This is why people are reluctant to buy
things online. Because if this happens at a department store, the store would have to honor their prior price as
seen by the customer on the floor.
poor product
I had a refrigerator delivered on 3/10/12 that does not work ! This company has customer service that sucks! I have spoken with them on numerous occassions and have yet to have a new refrigerator . The guy that sets up deliveries named Quenton is totally useless and is unable to even feel such simple shoes. As of 3/24/12 I still have not received a refrigerator.
bad quality & bad service
I purchased this tv on December 26, 2008 at Electronic Express in Franklin TN. I did not buy the warranty because my family had always owned Sylvania products. They had a good reputation and a quality product. Imagine my surprise when on September 4, 2010 my television died...no picture, no sound. I never expected to pay the price that I paid for this television and it only last for 18 months.
I contacted the service company and found a very nice person who wanted to help me but it seems that so many Sylvania televisions like mine with a different Model number were being repaired or replaced. It would be a while before they got to my Model number. DO NOT BUY SYLVANIA TELEVISIONS! THEY ARE NOT A QUALITY PRODUCT AND WHEN THERE IS A PROBLEM THEY WILL NOT HELP YOU FIX THE ISSUE.
bad service
EXTREMELY dissatisfied...placed/paid for order(Christmas (Xmas) gift) with guarenteed delivery prior to Xmas. Recieved delivery of cheaper/inferior product the day before Xmas. Called Electronic Express (EE) Customer Service (CS) and was instructed to ship it back for replacement with correct product. FedEx failed to pickup return package after 3 days. Brought package to FedEx store and was told that I would have to pay to have it shipped back, as EE FedEx shipping # was no good. Called EE CS again and was instucted again to leave it out for FedEx pickup again...this time FedEx did pick it up. I tracked the package back to EE 4 days later. Call EE CS back to get status of my original order and was told that it would be shipped tomorrow...this went on every other day for over 2 weeks and still no product! Finally I was told that the product that was in stock when I orginally ordered it was no longer in stock...after determining that EE had no suitable replace product in stock, I was told that I would be FULLY refunded. After calling EE CS every other day for another week, the price of the product was finally refunded but NOT the shipping charge. After calling EE CS every day for 4 more days I FINALLY got the shipping charge refunded.
The complaint has been investigated and resolved to the customer’s satisfaction.
Horrible, worst people in the world I would never shop here again they are bigots and care only about m, oney
Overview of Electronic Express complaint handling
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Electronic Express contacts
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Electronic Express emailscustomer_service@electronicexpress.com100%Confidence score: 100%Supportinfo@electronicexpress.com96%Confidence score: 96%support
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Electronic Express headquarters418 Harding Industrial Dr., Nashville, Tennessee, 37211, United States
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Electronic Express social media
Recent comments about Electronic Express company
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