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Electrolux Washing Machineafter sale service of product

Hi i am satish ihave purchased a washing machine on 09/04/2008 fromsymphony radio which is in sarojni nagar. there is some problem in my washing machine due to which i have approched to ur service centre the name is Royal refrigeration and is in east of kailash. ithink its ur authorized servicecentre in south delhi the concerned person name is manpreet bhatia he told me that my engineer will respond u on 09/09/2010 but than no one came to me than they told me that he will come on 10/09/2010 at 11 a.m i keep him trying his phone but he didnt respond me in the same manner Mr.manpreet also didnt respond me and was not picking my phone.they told me that i am supposed topay Rs250 as the warranty period is lapsed iam ready to pay that but than alsothey dont responded me is it the right way to deal with a customerand is it the way to give after sales service to the customer.i want an action against this what had happend to me.
Regards
satishprasad
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