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Electrolux Gas Ovenwarming oven glass shatters - 80 year old has seventeen stitches in arm - and stove isn't even hooked up yet!

1
E Review updated:

80 year old, 112 lb. Woman buys electrolux stove. Stove not yet connected to gas line - just sitting in the kitchen against the wall, still in the plastic packaging. Woman trips and falls against the stove. Hits the warming oven glass with elbow. Glass not only shatters, but also leaves a jagged edge of cut glass across the entire length of the oven, slashing woman's arm so that 17 sutures are required to close wound, and now woman is out of commission for 6 weeks. Woman's husband goes to sears the next day where appliance was bought - neither the sales people nor the manager could care less. Sales person first tried to tell woman's husband that they were all out of that stove, and maybe he would be interested in buying another one (!) manager finally conceded that the couple should have the defective stove removed and replaced with another stove at no additional cost. Sears exhibited no interest in acknowledging defective glass on warming oven, nor any interest in making a report to the manufacturer for rectification - absolutely unconscionable response by sears. Pictures of defective oven, shattered glass, and seventeen stitches on woman's arm sent via internet to corporate headquarters. No response to date.

Responses

  • T
      Jun 21, 2009

    I THINK THIS IS A SAD PLACE TO LIVE WHEN THE ELDERLY IS OVERLOOKED AND PEOPLE PASS THINGS OFF LIKE IT WAS THEI FAULT AND WHY ON EARTH DID SEARS NOT DELIVER THE STOVE FREE OF CHARGE TO THE ELDERLY COUPLE AND INSTALL IT FOR THEM THEY SHOULD BE ON THEIR KNEES PRAYING FOR GOD TO NOT PUNISH THEM AND SEARS NEEDS TO HEAR FROM EVERYONE THAT HAS A MOTHER OR GRANDMOTHER THAT IF THEY DO NOT MAKE THIS RIGHT WE CAN FIND ANOTHER STORE TO SHOP AT
    ILL SIGN A PETITION STATING THEY CAN HAVE MY CHARGE CARD IF THEY DO NOT MAKE THINGS RIGHT FOR THIS FAMILY
    I PRAY THAT SHE IS RECOVERING WELL AND GOD BLESS YOU

    0 Votes

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