Frigidaire
reviews and complaints

Just replaced a 4 year old frigidaire side-by-side. The compressor locked up and the repairman indicated that particular compressor (Made in brazil) has been failing after 4-5 years. So, I complained on frigidaire's web site and after two weeks no response. I tried various forms of the ceo's name but he must have a well hidden address due to the number of problems i've seen with their products. Replacing a $700 item after 4 years is one thing, but aren't they also filling up landfills with this junk? Major appliances should last 8-10+ years under normal use.

Since day 1 of 7 appliances bought from lowes with extended warranties on all. We have had numerous problems with 6 of the frigidare /electrolux appliances continously. These 6 out of the 7 read made in mexico. The 1 we have never had a problem with reads canada assembled in u. S. A. Augusta, ga.. We have never ever needed a repair from the canada electrolux co. Location of this product /u. S. A. Assembled. These 6 other appliances made mexico made have had so many repairs I have a thick book on the invoices of repair co.'s who begin to form a relationship with on a first name basis. Now after our 4th year of continious repairs and breakdowns the last co. Which has been coming out stated there have been rats eating the wires as a result of the damage. We have dust on the rat/mice traps and poison dust and no sign of rat or mice poop. The food cabinet is butt up against the range which also has rat eaten wires. It has no signs of any food eaten by rats/mice. We have bags of pasta, always 2 kinds of bags of malt-o-meal breakfast cereal, boxes of hamburger helper, thin bagged ramen noodles and no signs of any such rats/mice eating through the food next to the range, across from the dishwasher, the refridgerator, and below the microwave all made in mexico. I ask the repair person who reported this if he can tell if the rats ate this in mexico or here. His answer is he can not. I ask the extended warranty lowes backs up and sells daily if they can determine whether or not they insured a product that was damamged by the conditions in the mexican warehouse infested with rats or mice or both they can not determine that but can not further insure on our warranty plan for rodents no matter where they came from. Now lets think for a moment the 7 appliances 1 made in canada and assembled in the u. S. A. Has never needed service and the 6 aplliances made in mexico has rat eaten wires. What could the conditions be. No food out of the cuboard eaten. Inspected all drawers and cabinets in the area and no sign of such rodents. The warranty plan will insure damaged goods but not cover the damage. Roxy gross of [protected]@gmail.com got the attorneys number availible in the phone book n it ain't over till the fat lady sings to the news broadcasters and the local paper. Beware when u buy. Look inside the doors of these products and pass if its made in mexico. Electrolux has a co.in canada that assembles in the u. S. A. That I have 1 appliance of that has never needed service. Thanks lowes and your warranty co. You have made life a beach. I am disabled and it does not get easier with such continious prloblems from expensive appliances trying to make out cheap in manufacturing. Never again...

Continious repairs poorly made appliances household of new lowes frigidaire appliances as follows.. Model numbers listed below. Since date of purchase till now I have made a thick book of each of these appliances invoices of numerous repairs excessive amount of time having appliances out they all have had numerous repairs. Now the extended warranty and last repair company they sent out want to say its rats eating the wires to get out of warranty cov erage. No such thing in our home. Its the way out of warranty. Numerous repairs with other companies prior with no such blam on cuonsumer till now after excessive service calls. So I ask after many repairs in my book of invoices prior to this rediculous rat cop out report what was the problems before when after going into now since [protected] now 2011 with a 4 year extended warranty and book of invioces of many repairs with appliances out of order due to parts falling of, shorting out, electical panels of most all have been replaced 2 or more times. The diswasher spayer keeps falling out or panel shorting out as it leaks water from the front handle to the face of it with a unsightly stain of continued water leak from inside door which is sealed tight. The washer continous parts replaced, dryer keeps burning out cheap made heating elements, microwave continous front panel replaced, refridgerator - ice maker keeps going out and cheap thin made door shelfs won't hold up to regular household use. The range keeps burning coils of the burners. It has already been replaced and still another of the same kind does the same thing. For the most part these applianes have cheap thin made parts at a expensive price. Its job security for repair service companies. Big down fall is after going through all the headache now lowes and last repair people have decided to blam the consumer to get out of the warranty.
D & j appliances recently started coming out for lowes warranty after other companies prior have come numerous times. After d&j had come out continously they decided it was not the many service calls to blam their company of repeated service calls for the same thing but to blam consumer. Whether their job with lowes warranty people are hooked up to blam the consumer after repeated problems is a fact it smells like a fishy deal between the two

Frigidaire FGH2844L model has a design flaw were as neither the Ice maker or water dispenser will function. I've only had the refrigerator for 4 months when both stop functioning, the service guys came out and replaced the water valve which didn't fix the issue. Then magically it started working the next day. Then after a few weeks the problem returned, this time the service guys called the Frigidaire and they are now saying its an gasket between the freezer and refrigerator compartments. The gasket is on backorder with no ETA from Frigidaire/Electrolux.

Purchased a frigidaire gas cook top model fgc3658hsa in nov 1999. On thanksgiving 2010 my kitchen was full with family and friends. My sister, oldest daughter and I were standing at the stove cooking. My oldest son asked us turn around to take a picture and within a couple of seconds my glass cook top spontaneously exploded sending hundreds, if not thousands, of pieces of glass flying all over the counter top and floor. Luckily my 18 month old nephew who had just been playing on the floor only 3 feet away had moved. Fortunately no one was hurt, but I can't imagine what could have happened if we had not turned around just at that time. As far as our thanksgiving dinner, most of it was covered and I was able to salvage it.
My complaint is the fact that we have contacted frigidaire three times by email asking them to forward our emails to management so they can call us to resolve this issue. Management has not called us. We have only received reply emails suggesting to replace the glass and purchase a new warranty. Basically we have been told that we are on our own and there is nothing they can do. We are very reluctant to replace the glass again (At a cost of $600.00) because we have no guarantee that it won't happen again.

I have lodged a complaint about my washing machine a month back and we had 3 persons so far who have visited and had the same response 'the glass needs to be replaced and i have no spare ones on me, call the customer care and ask them to send someone else'. We call and explain in detail and they send another person who gives us the same reply.
I don't like to play this game, its frustrating and wastes my time.
If anyone is looking to buy a washing amchine, please do not go for a electrolux, their service is bad and quality is bad.

Purchased a Fridgidaire Dishwasher Model # NoTH64286933 a few years ago. I woke up on September 28th and smelled something very funny in my home. I went into the kitchen and the smell was awful. I opened the dishwasher to realize that the heating element never shut off. It melted everything in the dishwasher, the cabinets were burning hot, and the entire bottom of the dishwasher was melted. I turned the dishwasher on at 6:00 pm and when I woke up at 6:00 am the heating element was still running. My house could have burnt down. My husband called Fridgidaire to report the problem and they told us that nothing could be done. My home could have burnt down with myself and my 3 children in it. I will never purchase anything made by fridgidaire ever again.

Several weeks ago whle remodeling our kitchen, my wife ordered an exhaust, hood, an Electrolux double convection wall over (elec), and an Electrolux 6 burner professional-grade gas cooktop from Wholesale Appliance in Charleston, SC. We have, over the past 20+ years purchased almost 100% of your major appliances from this store. We have never before purchased anything Electrolux.

After the items were delivered, the spec sheet on the items were used to prepare the Corian countertop for the cooktop. Due to a difference between the specs and the actual measurements, the Corian had to be re-tooled after installation in order for the gass cooktop to fit.

It has now been over 3 weeks since the item was installed ... and it still DOES NOT WORK. Special technicians have bee out twice to look at, make adjustments to, or replace parts. It still DOES NOT WORK. We have spoken with both Wholesale Appliances and with Electrolux. Neither is willing to replace the item. We must first have another technician come out today --- I have beenwaiting now for over four (4) hours for his/her arrival --- with the "correct" tools to work on it again. Our dream kitchen has turned into a nightmare!

My recommendations to readers of this are two:

(1) Do NOT purchase anything Electrolux; and

(2) Do NOT purchase anything from Wholesale Appliances as they do not stand behind their products nor do they give any consideration to customers who continually have pruchased from them. If fact, regardless of the outcome today, I will now have a REPAIRED - not a NEW cooktop and I have been offered no refund from the original price for this now refurbished item.

Call me if you have any additional questions. I am in the book.

Williama E. "Edd" Richburg, Sr., MEd. MSN, RN
CDR, NC, USN-Retired

Like most Canadian’s we shop and think of Sears as a name brand that you can trust and depend on. That is why my Electrolux Front Loader washer & dryer was purchased from Sears April 2009 with a FIVE year warranty. The cost was close to $5, 000.00

A month ago, August 28th on a Saturday I received an error code on my dryer E64 – no heat. Called the service department and an appointment was set for September 1, 2010. Repairman #1 that came was here for a short time, only to tell my daughter that he didn’t have the right tools and would have to come back – we would be called, he did not leave a work order.

A week later (September 8th) Repairman #2 comes out, spends a good 1.5 hours, took the dryer apart and put it back together again. He says that he isn’t sure what is wrong with it – everything tests fine but will order a “motherboard” and hopefully that will fix it, if not Sear’s will have to replace it.

My Mother drives from Toronto to ensure that someone is at my house all day to ensure repair. Repairman # 3 arrives – to spend 10 minutes to discover that the wrong part has been ordered. The part he has is for a different model and a WASHER – wonder if the person that part was to go too is as frustrated as I am.

On Friday, Sept 24th, once again my 82 year old Mother drives from Toronto to sit at my house waiting for the repairman. She calls me at work because Sears call and asks her if the dryer is gas or electric. I may be stretching here but one would assume since the washer & dryer was purchased, delivered and set up by Sears that some where you would have this documented? I was told that we were to be the first call at 9AM, at 10:40 my mother tells me the repairman #4 has not shown up and she needs to leave at 11 (I called this request in earlier in the week) I get on the phone again and after being transferred to the Corporate Customer Service where I have spoken to twice before – I am told it has been repaired – during the 20 minutes on the phone the repairman came and fixed my dryer.

The same evening I begin the week’s worth of laundry, only to discover that the dryer has not been repaired. I am receiving the same error code E64 and the dryer is giving no heat. I call yet again and once again Sarah empathizes with my frustration – I don’t want empathy I want a dryer that works. She tells me that Sear’s will not replace it until they determine what the problem is. Again 4 repairmen, she says she will try to get a repair man to my house on Saturday. I will be in and out but have them call my cell phone – something that I have repeated over and over. AT 2:40PM on Saturday my HOUSE is called and a repair man will be at my house in 10-15 minutes. I tell her that I have to leave at 3:30 but at let’s try. I leave my house at 3:22 – the repairman was a no show. I leave a note on my front door asking that my CELL phone be called when he arrives – I am still waiting for that call.

September 27th I call and ask to be put through to Corporate Customer Service (spoken to Sarah, Debbie and Sue previously) but am told she can’t do that unless I give her my information and she investigates – I admit I raised my voice and am told she can hear me fine, she access my information and transfers me to Corporate where I eventually speak with Tara. She tells me – o.k. this really is a very bad joke – that she has no record of any of my information or service calls, etc. 35 minutes later and conference call to my mother in Toronto to ensure that she can sit at my house tomorrow for 12 hours because one last person has to see my dryer and determine it can’t be repaired before it is replaced. Tara tells me she has never seen anything like this, try living it. She tells me when it is all over she will issue me a Sears’s gift card for my inconvenience. That doesn’t make me any happier and will probably be disappointed when a “value” is assessed to this nightmare.

It has been over a month, like most people I have a very busy life and have been incredibly inconvenienced by this – my son plays soccer at a national level and had practice/games 6 night’s a week – that is a lot of laundry. The week before my daughter went to University – we spent 3 hours in a laundry mat to get ready her for departure. I am traveling every other day to a friend’s house or weekends at a laundry mat if we can hold out that long.

I call and I get we are sorry and we will send a repair man, what I want is my dryer replaced. This is beyond inconvenient almost to the point of absurd. I have to wonder if I purchased my furnace from Sears and I was getting no heat would I freeze to death.
One last thing, when Sears delivered the washer & dryer they set up the machine’s backwards – so that the doors open into one another. I was told I would have to get a longer drain hose and move them around. I am not physically able to do this, at the time I thought I’ll live with it – again your repair man said that it shouldn’t have been set up this way. I am a novice here, trusted the name brand Sear’s and paid $5, 000 for that peace of mind it seems continue to pay dearly for that .

I want the dryer replaced first and foremost, and at this point some sort of compensation for my time, my mother's time traveling from Toronto to sit at my house and wait for these repairmen, the number of times I have had to go to laundry mat or friends houses to do my laundry and the overall frustration I feel in the time I have wasted on the phone talking to people that do not speak good English! Only then to have my concern/call transfered to the Coprate Customer Service dpet - where I have to start all over again.

Going forward, I will think long and hard before purchasing anything other than clothese from Sears again.

Monica

I purchased an Electrolux French Door Dec 09. First the motor on the ice maker went out and had to be replaced. Then the ice maker went out again and I woke up to water all over the floor and inside the frige. They came out and installed an upgrade kit. Problem continued on. Ice maker would work some days, some days it wouldn't. Water dispense the same, most of the time it would not work. The repair man and to take my fridge apart multiple times to put the blow dryer on it. Ok, so, I finally get a replacement, newer model, from Electrolux. Exactly one week later, the ice maker quits! How ridiculous is this. I will go to battle once more, but this time, no replacement, I want my money back so I can go buy a reliable product and it won;t be a fridgedair.electrolux product.

Fridgidaire and electrolux are both affialated appliance manufacturers who neither of the companies have quality appliances. You pay BIG money for pieces of crap appliances who the manufactures will not stand behind instead they say you should have bought a extended warranty for a appliance that is just out of warranty . I bought a whole electrolux kitchen for a new house and a new affinity washer and dryer this was in dec of 2008 we moved in the house this is sept of 2010 and so far they have had to replace my stove with a new one after having service man come and work onit the first 7 months also during the same time my dishwasher gave problems and at this point and time after fighting with electrolux I have not had a dishwasher for the past month waiting to see if they can fix it or if they will replace it . I also had problems with my washer from day one the door never closed right so instead of replacing the washer they kept sending out service man to adjust the door until finally the door broke off the stryker and the service man found the plate was broke to hold the door on the washer so I called them and they sent the PIECES AND PARTS for the service man so he can build the door back they refused to pay for the labor this is really wrong people spend alot of money of crap they throw together I would not recommend FRIDGIDAIRE or ELECTROLUX products for purchase to anyone unless the consumer wants to deal with a company who isnt interested in making sure you are happy and you have working equiptment .THIS IS THE WORSE EXPERIENCE I HAVE EVER ENCOUNTERED SO PLEASE PASS THE WORD. I AM ALSO CONSIDERING TAKING A LOSS TO BE ABLE TO PAINT THE WASHER YELLOW AND WRITE LEMON ON IT AND PUT IT IN A VERY PUBLIC PLACE TO MAKE THE PUBLIC AWARE OF HOW LOUSY THESE COMPANIES TREAT THEIR CUSTOMERS AND HOW BAD THESE APPLIANCES ACTUALLY ARE. It will be worth losing the 1300 dollars to make the public aware of this .

Hi i am satish ihave purchased a washing machine on 09/04/2008 fromsymphony radio which is in sarojni nagar. there is some problem in my washing machine due to which i have approched to ur service centre the name is Royal refrigeration and is in east of kailash. ithink its ur authorized servicecentre in south delhi the concerned person name is manpreet bhatia he told me that my engineer will respond u on 09/09/2010 but than no one came to me than they told me that he will come on 10/09/2010 at 11 a.m i keep him trying his phone but he didnt respond me in the same manner Mr.manpreet also didnt respond me and was not picking my phone.they told me that i am supposed topay Rs250 as the warranty period is lapsed iam ready to pay that but than alsothey dont responded me is it the right way to deal with a customerand is it the way to give after sales service to the customer.i want an action against this what had happend to me.
Regards
satishprasad
[protected]

In October of 2009 I purchased a Frigidaire washing machine and three year service agreement at Sears. The beginning of this summer I started having problems with the door not opening, leaving damp laundry in the washing machine. I had a lenghty phone conversation with a technician and after repeatedly unplugging and plugging in the machine it worked again. A few days later that same problem happened again and I made an appointment for a service technician to come and fix the washer, setting aside a 4 hour time block for the repair. On July 9 a technician came out to replace the washing machine door lock. A few days later the same problem happened and I made another appointment, waiting again a few days until another technician came on August 3. He told me that the control panel needed to be changed. That part had to be ordered. On August 17 the contral panel was replaced and the service technician assurred me that the problem was now fixed. He left and I tried to wash a load of laundry but... you guessed it, the door again did not open. I called Sears about one hour (or less) after the technician left and an appointment was made for another technician to come out the next day. On August 18 another technician came out and he told me that the technician from the previous day had not securely connected something. (The machine was working when that technician had tried it out.) The technician left and I tried to do the laundry but again the door would not open. I had been patient up until this point but now I wanted a new washer that would actually allow me to do laundry. I called Sears "4myhome" and talked to at least 6 people (some of them very friendly some not so much) but was told that the washing machine did not yet qualify for a replacement. I was told to make yet another appointment for a service technician to come out. That appointment is scheduled for August 24. In the meantime I have another damp load of laundry in my washing machine which I can not open even though I have unplugged it already several times.

I purchased 5 electrolux appliances less than two years ago. The refrigerator has ice freezing on the ice maker and after it builds up the ice maker will not dispense ice. The microwave light bulb burned out over a year ago, and requires a service man to install the new bulb. Thus a new light bulb will cost no less than $75. I am a home economics teacher who has dealt with all brands of applicances in my 26 year career. I have always had to buy applicances that were in the mid range of cost, but thought these may be my last major appliance purchases so I want the best I can afford. I have now found that the old adage "you get what you pay for" certainly does not apply to electrolux appliances.

I purchased the above refrigerator brand new on 4/11/2007 and it was not worth repairing on 7/27/2010. Model PLHT219TCB, Serial 4A71011121. I have never had problems with any refrigerator I have purchased, new or used, for over 30 years. My luck ran out as this was the first(and last) Frigidaire I have bought.

A Sears repair technician said it would cost over $400 to repair the damaged sealed system and suggested buying a new frige. He noticed how cheap this one was made when he was testing it out.

I was given hope when the Frigidaire customer service person in Georgia said that if the sealed system is broken then the 5 year warranty covers it except for labor and moving costs; all other parts are only covered for 1 year. I thought this was a great warranty and company!

They referred me to 3 authorized repair centers. I chose the first one based on YELP reviews and they said they would call Frigidaire to get an account number and validate the warranty. Sadly, the repair person told me that the sealed system is only covered for 5 years for purchases made before 2005 and that there was nothing else they could do. She went onto say that the customer service person I had spoken to (Lonnie) did not know what she was talking about.

Next, I called Frigidaire's customer service again to hear with my own ears and Rafael confirmed that I was SOL. I asked Rafael what he could do to stop me from bad mouthing Frigidaire and all he said was that I would have to pay for repairs on my own.

Judging from the other posts it's probably best that they have a crappy warranty so that you can move on faster and away from Fridigdaire.

Sent: 07/23/10 06:14:24
Subject: Customer Service Issues
Posted on 7/23/2010 12:14:23 PM
Message Type = Contact Webmaster

Model Number = FRRC25V8DS9
Serial Number = LA53327606
Purchase Date = july 2006

Customer Information
Subject = i am an accountant. i have so many friends whom i can share my
desperation. i will report to the domestic trade and industry if at this time
you will not act on my report.

Message = we purchased the product last july 2006 if i'm not mistaken. since
then we were not able to use the product very well. the water dispenser was not
properly installed. then barely one year the product did not operate well.
according to the servicemen, because of power flactuation, then we were advised
to use a an Automatic Voltage Regulator. We did! but not so long after the unit
did not operate again. we call a servicemen who came to check the unit after six

months just to advise us that there was a trouble on a unit that regulates the
power. he asked us to report it in your makati, philippines office, which we
did. according to that office the particular unit will be ordered at the main.
that was already a year ago. since then we have not been using the unit. we are
very frustrated since the refrigerator is my dream one. a side-by-side
refrigerator which i did not expect to give me so much head ache and heart ache.

it is so expensive and yet so troublesome. please, please, please help us. your
servicemen are so irresponsible! even your branch is so irresponsible! they are
very much aware that we are having trouble and yet they did not act very
promptly. why do you keep on selling the unit when you cannot even repair or no
parts available to repair in case of trouble. HU Hu HU. i am so desperate.

First name = violeta
Last name = casaje
Email address = [protected]@yahoo.com
Phone Number = +[protected]
Address 1 = palapat road
Address 2 = brgy palapat
City = hagonoy, bulacan, philippines

my no frost fridge collects ice on the roof n sides of the freezer compartment. the fridge was taken for repairs but this is still happening.
The company says its normal! ?

On the stand alone Frigidaire gas range, the vent for the oven is immediately below the touch control panel, the panel fails. The first time I used the self cleaning feature, the plastic sticker that covers the controls melted and cracked. The sheet meatal around also warped and the enamel came off, looking funky. Three years later the control panel stopped working and the oven started turning on all by itself. I can't believe there hasn't been a recall on this stove! At a cost of $340 we had the control panel replaced and within two weeks the oven was turning on by itself again. There must be a short somewhere. I imagine insulation on wires to the control panel got cooked off by the heat coming from the vent right below.

It is a terrible design.

Clearly, Frigidaire's customer service is suffering dealing with this and other issues. The service guys were very straightforward about the stoves being lemons, and the vent-under-the-electronic-controls issue. However, I was promised a refund for the new control board we paid for that didn’t last two weeks, and haven’t gotten it yet. Likewise, I was promised a 40% rebate on the next stove I bought. When I called to confirm the rebate on a $1, 300 range, which was the equivalent to what we had except the controls are in the front instead of above the oven vent, 40% turned into $177.

The stove was four years old when it died, and Frigidaire figures that is 60% of their stove’s life expectancy, which was her rationale for offering me a 40% rebate on the next range. I just went out and bought a 40 year old Wedgewood for $200 which will last us longer than a new Frigidaire for $1, 300.

I have a Sears/kenmore (Electolux/Frigidaire)Front Load Washer that just cratered July16/10 which I purchased in 2003. I had a repairman come same day. $75.00 service call for less than a minute evaluation. The tubspin drum support support let go and two out of three of the support arms broke. If you could just imagine the noise this made with a stainless steel drum spinning full speed out of control. The repairman told me he has changed many of these because they are a defective part. The part in Question has a 25yr warranty but the labour is $300.00. Plus it will probably cost more because when this part fails the bearings can fail and drum can cut into plastic housing which is your seal. It will take a month for part delivery so we are without a washer.
After numerous talks with Sears and continous research of same complaints I CANNOT believe this wasn't a recall. What company can just ignores something they knew about and allow all us customers to go through the same thing. Just sit back and wait for a part ot break so it can cause more damage. When I found a website that had over 700 complaints for the same thing, I contacted Electrolux/Frigidaire myself.
The lady I spoke with was very rude and on the defense right away. I asked her why this was not a recall. I got
the impression she just did not care. She said, I should be thankfull I got 6/7 yrs out of it. I responded if the machine did not have a defect I might have got 12/15 yrs out of it.
She told me that when Kenmore request to have an appliance manufacturered by Frigidaire that as soon as that unit leaves their shop it is Sears/Kenmores problem.
That's when I started getting choked. I said you made this product and it should be your responsiblity to take the appropriate steps to fix this crew up.
I usually go out of my way to buy the best of the best so I can get a product that will last. I thought Frigidaire had that Quality when I bought this washer & dryer, was I wrong.
Right now I am still without a washer and would like someone from Sears/Kenmore/Electrolux/Frigidaire
to restore my faith in customer care and get me into a washer that works.
Who ever is in charge for customer service & complaints better start reading & acknowledging these complaints otherwise you will be out of business sooner than you think.

My frigidaire refrigerator inside door keeps cracking! the inside door is useless. the rack holders have fallen off and the material (thin plastic) is now in eight peices! it is so ugly and so useless. So much for thinking I was buying a reputable refrigerator. Other than that it keeps food cold. Big Deal-it has become something to put all in amazement when we look at it everyday!I wish Fridgidaire woud fix it.