Frigidaire
reviews and complaints

Purchased a spanking brand new induction/convection ELECTROLUX stove from a retailer. The stove has not worked from the moment it was delivered, December 19th 2013! Today it is February 13th, 2014 and I am still waiting almost two months later for parts that have been ordered. Imagine...brand new! No one calls me to keep me updated and no one, from the retailer, ELECTROLUX or even the repair company is the least bit concerned. It is as if I should be thankful to have that piece of useless junk sitting in my kitchen.
No Christmas dinner, eating out constantly...this purchase has cost my family a great deal more than just the price of this 2000.00 stove! Unimaginably poor customer service. Shame on you ELECTROLUX.

This install started out bad when the delivery guys " butterflied the doors " as they called it to get it in my residence and screwed up the door alignment . They swung both doors open and carried it by the doors to get it in after I was assured by the sales person it would fit a 36" opening. The doors never lined up correctly after they placed it in my kitchen. When I called the installed sales dept. they said the way it was brought in was common and you simply re-adjusted the hinges. They " adjusted" the hinges and the doors would close but one was adjusted taller than the other. I was working for lowes at the time I told them the hinges or where they mount were damaged and they just blew it off. I was frustrated and didn't want to "rock the boat" because of my job and it was working so I let it go. Immediately after the install it quit working, ruining all my food. The installed sales person asked if I had rec. for my food that was ruined and of course I don't. After 2 trips to my house and several days to get the part and lots of time on the phone with customer service they brought the part and did the repair. The ice maker then quit working and after 4 trips to my house and hours on the phone with the repair service it started making ice again. When they were pulling the fridge out to get to the back they failed to remove some ceramic crocks from the top of the unit and they fell and broke on the kitchen floor. I let it slide after a bunch of apologies from the repair guy. It is now out of warranty and the ice maker quit working again and it flooded by kitchen. I can't tell you how disappointed I am with my entire association with this company. If people knew how bad it was to work there and how inept their installed sales department was they would go elsewhere to buy badly made Chinese products.

I purchased a Frigidaire electric range in February of 2010, shortly before the 1 yr warranty expired, the touch panel that controls the stove top and oven went bad, and was replaced under warranty, within a year the same exact problem came back, and only after much badgering did Frigidaire agree to cover the cost of the part, because I've maintained from the outset there's a design issue, now a year later, the part is going bad again - Frigidaire's response is that there's no recall, no one else is experiencing the same problems, and curtly told me that there's nothing they can do, but, hey, we hope you'll consider buying another appliance from us! Are you kidding me? Their idea of customer service and customer satisfaction is ludicrous, and I'd be ashamed to treat my customers they way they have me, and it appears, many other customers as well - I'll never buy anything more complex than a rubberband from them, as their product design is poor, and it truly outshines what they call customer service! The local company that sold me the appliance has tried to help, but has also gotten nowhere with Frigidaire - I'll buy from them again, but you can be sure that it won't be anything built by Frigidaire/Electrolux, as they have neither a quality product or service after the sale.

I called Frigidaire due to the ice maker in my gallery stopped working an the liner in fridge melted. my appliance is 16months old. they stated if I bought the warranty that they would cover all parts an labor. I purchased $243.00 warranty . several weeks later the appliance company Frigidaire requested came into my home changed the products, at that time still need a valve unable to use ice maker till the appliance man retured to fix another problem, that day they also applied new tracks to my frezzer as well. later that evening I returned home to find my refrigerator reading 70 degrees an all milk products ect lost, garbage. the new liner an light fixture would not turn off an burned up my liner an my memory board . appliance man came back out ., unplugged the fridge an stated new parts will arrive . NO FRIGE PERIOD. all food lost. several days later, after eating out, no parts have arrived, had to cancel service call. Frigidaire cannot tell me when parts will arrive or even come in, in timely manner to replace or fix my product that I spent $3000.00 on.. several phone calls, visits to my house. money spent eating out, money spent on warranty. times loss, my house about burned down by there equipment/ product that they stand by.. literally from a broken ice maker to a nonfunctioning appliance. please this is really the short end of the story. I need help! I have a family of four an a Thanksgiving dinner to make for out of town family. someone please ! I didn't destroy the product ...

My microwave got broken after 9 months after the purchase. Since it was under warranty, I expected that it would be repaired/replaced fast. I was sooo mistaken!

Electrolux suggested a repair company, a technician came, looked at the microwave and said that he had to order parts. In ten days, he came with the parts, took off the microwave and determined that it is not repairable. He told me that he would file the paperwork with Electrolux and the company would call me about replacement. No one called. In two weeks, I called Electrolux and was told that they are waiting for the pictures from the repair company. To make this long story short I have been calling Electrolux and the repair company "Dan Mark Appliances” countless times. The former kept telling me that they are still waiting for the pictures, the latter kept telling that they informed Electrolux that no pictures would be submitted because none were taken. I do not see how this can be resolved. My microwave is still sitting on the floor.

I have an extended service agreement on my Frigidaire. First, the washer is a real LEMON. It is only 3 years old and I have had it repaired 8 times. On the last set up repairs, my washer was out of service for SIX WEEKS! It took FIVE appointments from the repairman. There is only one Repair Service on the list that serves my area--so I was stuck with them. They only come to my town Tuesdays, Wednesdays and Fridays. My weekday off is Monday so I had to keep taking VACATION time to have my washer worked on. I finally got to the point where I had to move my washer outside so they could come service it when I wasn't there. In the last run of repairs: Visit one, they diagnosed problem but didn't have the right part (very understandable). Visit Two: they brought the same part that they had installed on visit one (BIG OOPS, SORRY). Visit Three: they got their dates mixed up and didn't show up. Visit Four: They "fixed" it. I used it three times and it died AGAIN--same problem. Visit Five: It is fixed, for now. But like I said...this washer is a LEMON. I am sure that it is only a matter of time.

I purchased a new refrigerator October of last year and it's still under warranty... There's a small crack on the inside back wall of the fridge, I don't know how it happened but they checked it out and said it might have been defective. They "ordered" the replacement part and on their second visit I was told that nothing was ordered because it can't be replaced. When he called to see if they would replace the fridge they told the repairman and myself to patch it with tape. When I asked to speak to the manager in charge, she told me that it was correct and that's how they fix it in cases like this, with a piece of tape. Their satisfaction guaranteed is no longer in effect.

we spent 1400. 00 on a frigidaire side by side and from day one it has been a piece of junk. the ice maker dont make enough ice for a day and you can push make more ice button and it on. you cant use the ice button to get ice you have to open the door and get it manually. the water filter is suppose to last 6 months lucky if it last 2-3 months. we will never buy another frigidaire product at all and never ever a side by side. we will go back to the standard refrig. you can reach me at [protected] teresa

Please don't ever, ever, purchase anything from Conn's. Less than two months ago, I purchased a wall-unit air conditioner and also purchased a 4 year warranty with it. The installation and carpentry are terrible and looks like it was a nursery-school project. To add insult to injury, the rotating vent mechanism stopped working and I placed a service call to Conn's. They told me someone would call within 48-72 hours to schedule the repair. Well, 5 days later when they finally contacted me, they said that they were having trouble locating a Frigidaire technician within my area. I live in Huntsville, Texas but purchased the unit in Conroe, Texas. A couple of days after that, the unit shut down completely and wouldn't come on at all. I called Conn's back to let them know that the status of the repair needed changed since the unit wasn't working at all. I also told them that I have a 75 year old asthmatic, hypertensive, breast cancer patient in that house and needed immediate assistance since relocation for her wasn't an option. Frigidaire called 1 day later and asked for the serial number of the item and stated that they couldn't even schedule the repair without that. I eventually took every number off of that unit repeatedly calling back because they said every number that I gave them was incorrect. I told them again the situation with my elderly mother and they were very unsympathetic. At this point I was desperate and told them that I would pay out of pocket to send a technician out just to locate the correct serial number and they still refused. I am going to take legal action since this effected my mother's health and mine (I am a cancer patient as well). I have purchased appliances for thirty years and have never been asked for a serial number or been refused service even with offering to pay out of pocket with a warranty in place. I have never in my entire life went through anything like this. They couldn't give me products for free after this. Good luck to you all that have been scammed.

HH Greggs rebates on products is such a SCAM! 1. the products I bought weren't a set and each item should have had a rebate but I was only told about 1 and when asked about other rebate I was told some BS and basically that I should have bought them separately! but that's not my main complaint...after I purchased my appliances I was given my rebate card and told to send it in immediately, which I did! well this was back in beginning of February and its now April 28th and I still have not received my rebate and when I track it on the 'track your rebate' site ... my rebate doesn't exist! and when contacting HH Gregg they claim they can't help me and that I either didn't send it in or sent it to the wrong place! how could I have sent it somewhere wrong when the rebate already has the address printed on it! and why would I NOT send in something that gives me $80 back out of $2, 200 purchase! HH Gregg is nothing but a bunch of high priced scammers that are to cheap to give there customers anything back in return! I WILL NEVER BRING MY BUISNESS BACK THERE AGAIN! and funny thing is I was really going to spend another 2, 000 on a washer and dryer set...guess Lowes will get my business for now

I purchased a Fridaire Stack Laundry Center. It stopped working after 4 loads of laundry. H H Gregg replaced it with a Whirlpool unit that did not work when it was hooked up. The dryer motor was bad and it would not heat. After several phone calls, H H Gregg agreed to come and pick it up. I was then told it would take 10 days to get my refund. This company does not deserive anyones business. They sell defective products and couldn't care less.

The Frigidaire web site has page after page of complaints. all of their appliances are crap! i will make it my mission to keep people from spending their hard earned money on a product that wont work or that the Frigidaire company won't stand behind !
i purchased a refrigerator and freezer in 2005 and have had problems with the ice maker in freezer and refrigerator has had numerous motor issues. ALL of the components of the motor parts of the refrigerator have been replaced twice and other times it was a part here and a part there. Frigidaire response is "can't help you, your out of warranty! " or they will give a "discount" on part and I would pay labor that runs at least 350.00 to 400.00 ! REALLY!

We purchased a Commercial Freezer with an Extended Warranty from Lowes. The freezer has been replaced once due to a leaking seal(s) around the main door. Now, there seems to be ice forming inside the freezer (all down the back). Lowes has informed us that because we were not supposed to purchase an extended warranty on a commercial product, they are unwilling to fix/repair the freezer. They are only interested in purchasing the extended warranty from us, leaving us with a freezer that does not work. Any help would be greatly appreciated.

Thankyou to Electrolux Australia for reminding us how unimportant customers are. You issue a product recall notice and ask us to call YOU to book in technician. Several calls later a service call is booked and we are asked to remain home ALL day to be available when the technician is available to show up. We wait, we call to check the booking, and we wait. Nothing! So we call again and again to rebook the appointment and we stay home ANOTHER day all day. And we wait. And finally the technician calls but we are on a WORK call and the call goes to our voicemail. We try to return the call again and again and we sms and we call - but the technician's voicemail is full. So we call customer service AGAIN and we are told that they may come or not. Apparently Electrolux company policy is that it is the customer's fault because we had the misfortune of missing that ONE phone call. So Electrolux kindly assumes we are not available and will not come. So thankyou Electrolux. Maybe next time you should consider putting the customer first...mmm...radical idea!

5 years ago we bought two Frigidaire fridges (large family). Apart from their poor crisper drawer set-up(one drawer now has to "sit" on the fridge bottom), poor quality plastic (shelf on the lower part of the door cracked within a year of purchase) and loudness, we started noticing "bubbling" on the lower part of the back panel inside the fridge (just around the crisper level) earlier this year. Sometimes liquid would ooze out of the bubbles and one to the fridges started leaking liquid which damaged the kitchen panel beside it. I contacted Electrolux(Canada) and took time to send pictures in order for their technicians to determine what (and why) this was happening and whether it was a manufacturing defect. We were told it usually took 3-4 days for the file to be reviewed. Over the next 5 months we proceeded to follow up with them wondering why it was taking so long. Meanwhile, our fridge continued to leak, the bubbling turned to rust and blackish liquid pooled and collected inside our fridge, under one of the crispers. Finally, this month when my husband, very annoyed, called them yet again for a response, we were told that we'd have to pay for a service call (we were given the coordiantes) and have them send a report to Electrolux so that Electrolux could decide whether it was a manufacturing defect. Regardless of the fact that the repairman said it was not right for an inside fridge panel to rust, Electrolux determined it WAS NOT a manufacturing defect and washed their hands of any responsibility or replacement of the panel. Wonderful isn't it? We had spent about $4, 000 5 years ago when we purchased two full fridges (the ones in question) and one freezer. And they won't cover $55 dollar panels, because we're off warranty. FRIGIDAIRE SUCKS, big time! Their customer service is a joke - they knew I no longer had warranty on the units and still made me wait 5 months to tell me what they knew they'd tell me all along? Oh, and now I'm also $115 out, because I went ahead and paid a service call, on their request...WOW! Needless to say that I am extremely disappointed and disillusioned with Frigidaire and Electrolux and would NOT recommend them to anyone. Doesn't fix my fridges though. Another DISsatisfied customer...low lovely! by: regina.[protected]@gmail.com

This is the third pos refrigerator from frigidaire and the last! First lasted one year 3 months, failed, second lasted one year 5 months, failed (Same thing), now the third (And absolutely last one ever) lasted one year 7 months! Thanks fridgieaire!
Your extended warranty isnt worth the ink on it! My daughters party ruined because the refrigerator failed the nite before (We didnt know until we got up) everything went bad, ice cream turned to goo... Great! These pos are built in mexico poor quality and poorer reliability. How about I send all three to your main office or better yet park them on your ceo"s front yard? Expect a delivery soon!
I will never never buy another electorlux product ever! Or frigidaire!
Junk junk junk

The washer stops in the middle of the load with water in it. So far Sears has:
Replaced the control panel, replaced the door latch, replaced the pump.
The power button was causing the temperature setting to change. Tech replaced the control board.
After that, the washer stopped in mid-cycle with water in the drum. It happens after the first load.
The tech then claimed the control panel had no lights and said she'd come back with a new control board, but when she got back the lights were working fine. She left without doing anything.
The next time she came back, my drain was clogged so she said the washer was sucking water out of the sink. Had a plumber snake out the drain. Washer still fails.
The next tech came in and gave me a long lecture on how to operate my washing machine.
The tech who came in today said the filter was clogged and while she had the machine apart she replaced the pump. The washer still fails.

I have been in contact with a case manager named Shannon. He closed the case and won't return my calls.

I just don't think refusing to answer calls is the way to repair a washer.

The warranty runs out in October and I am concerned that it will run out before they fix the washer.

I spent $8000.00 in this store within 6 months of moving back from overseas with the military, bought a samsung frontloader washer and dryer, frigidaire stainless steel stove, overrange, dishwasher, doublewide frig, a 52'in flat screen t.v with stand and 2 pairs of 3D glasses, a microwave! That is alot of hard earn money to one store in less than 6 months time and with in 6 months of purchase I had to have the washer replaced, the dishwasher was draining all the water durning the rinse cylce between the 2 door panels and had to be replaced TWICE with a months time, my frig was damage due to the delivery guy not wanting to be bothered to take the doors off the frig so it would fit and tried 3 times to cram it through before i made him take the doors off, he used straps and not a dolly for a 28 in frig, no floor pads where placed to protect my real hardwood floors, and the guy scratched a gouged holes in my kitchen linoleum and shrugged his shoulders! Oh and it took 6 weeks for them to replace my washer that I only owed 4 months before it broke and had purchased the extended warr. for! Oh and I also was out the money I paid to go twice a week to the laundrymat to do a family of 4's laundry for 6 weeks! I heard that they have a new company doing their deliverys that is alot better. The only one who didnt give me a run around about trying to make things right is the manager Russ. I'm STILL waiting for my kitchen floor to be repaired from the damage they did putting in the kitchen appl.

We remodeled our kitchen in Feburary 2011 and purchase all new Frigidaire appliances including a new dishwasher. Our contractor installed the new dishwasher at the end of February 2011. It stopped working June 30, 2011. We called a very reputable service company to come out to service it. During service call #1 they determined that the control board & cousole assemble were defective. Service call #2, the repair company had ordered the new parts and installed them - the dishwasher would now power up but present a error code of "EU". The service company call the Frigidaire tech support line and was informed that the "EU" error code meant that the vent was not powering up and needed to be replaced. Service call #3 - the replacement vent was installed and the error code continued. While the repair man was in my house, I called Frigidaire for help - after 25 minutes I did reach the Tech support again. The tech support told my service man to check and recheck the connections of the new vent part. My service man did do that and it still showed the error code. Frigidaire tech support than said that he felt that the service man "didn't know what he was doing" and then they felt another repair company should come out and evalute the dishwasher. Frigidaire gave me the name of the service company I should use and I called them. Service call #4 - Frigidaire's preferred service came out and looked at the machine and in his opinion the machine was "not fixable and needed to be replaced".

I then contacted Frigidaire support for the 4th time and I was told on Friday, July 29th that my claim was being denied but however, they would offer me an extended warranty on the machine for an additional 18 months! An extended warranty on the dishwasher that doesn't work! Does that make any sense at all? The CSR @ Frigidaire (Nicole) would not listen to my story and I asked for her supervisor (KIM) who then after 35 minutes on the phone said that they would re-review the case.

The service and treatment that I received from Frigidaire was beyond horrible! If anyone is thinking about remodeling your kitchen or purchasing new appliances -- DO NOT BUY FRIGIDAIRE! They do not uphold their guarantees and harass you along the way. Frigidaire has spent more money on service calls (4 of them) and replacing 3 different parts then it would have cost to replace the dishwasher and they would have a much happier consumer. All my time and effort that I've spent trying just to get a dishwasher to work is ridiculous!
BEWAREOF THIS COMPANY!

Frigidaire did just call me back and "after much consideration" stated that they will offer me a store credit from where we purchased the dishwasher. However, Frigidaire wasn't sure how the current dishwasher would be removed out of my newly remodeled kitchen, how would the new appliance be delivered & paid for, who would install the new dishwasher? I already paid once for all of these services to be done...now because of a poor quality product, I must do these again?

Think long and hard before dealing with Frigidaire! I will never again!