Elavon / Withholding funds/ risk management has no idea why they should not screw over merchants
WE HAD 10 CHAR BACKS. 8 OUT OF 10 WAS REVERSED BACK TO OUR ACCOUNT . RISK MANAGEMENT HELD THE FUNDS SAYING ILLEGAL ACTIVITY . ONCE ELAVON RELEASED THE FUNDS THEY WERE SUPPOSED TO RELEASE THE FUNDS IF WE WERE FOUND TO BE CORRECT IN OUT DEALINGS. we had submitted all documentation and waiting for our funds to be released. few days go by and doing sales as normal . credit card machines could not batch out .. after a few calls we find out ALL are accounts are canceled and terminated. money in sales are stuck in the machine and can not be deposited to our account . when we called elavon they said to find another way of recovering from the customer ... as we are going to tack down all the customers and ask for payment. like we take down phone numbers and contact information from a retail sale. ...
THIS IS A JOKE OF A MERCHANT SERVICE !!! DO NOT USE THEM FOR ANY REASON . WOULD LOVE TO SEE THEM IN A CLASS ACTION LAW SUIT . !!!
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