Menu
Elavon Customer Service Phone, Email, Contacts

Elavon
reviews & complaints

www.elavon.com
www.elavon.com

Learn how the rating is calculated

2.7 23 Reviews

Elavon Complaints Summary

10 Resolved
13 Unresolved
Our verdict: Dealing with Elavon, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
Verified
The authenticity of the customer service contact information for Elavon has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Elavon. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Elavon reviews & complaints 23

Sort by:

Newest Elavon reviews & complaints

ComplaintsBoard
V
8:46 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Elavon Fruad/Theft

Elavon SUCKS! Still in February 2010 I have tried cancelling this account for 5 months and each monthe still took out thed $20 charge, , I called & called they were supposwed to send me a fax.. NOPE and with this I was told I need to call back in 6 days to see if they had received it, , BULL**** It's not like I have the time for this THEY needed to follow up.. Finally I got so mad when the 2nd and 3rd faxes DIDN'T show so I stayed on the line while they sent it and waited until it arrived before i let the poor jerk off the line... This was on the 11th of January I immediatly sent the fax back then looked at my account today and they took another $20 out I called AGAIN and demanded a supervisor she said it had not come through until the month was half over! SO they waited 4 additional days so they could collect another $20 This is Highway robbery! I am telling every business I know and those just starting NEVER NEVER use this service! I've passed it on to my Food Service reps as well who are always setting up new accounts Cheap SLimy Business Elavon you should BE ashamed COSTCO REALLY have you checked these guys out? LOTS OF COMPLAINTS! you should check into this!

Read full review of Elavon and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
A
A
artbaron
Fredericton, CA
Aug 06, 2010 5:31 pm EDT

To complaining crybaby. PS for all those who hate tangerine I do have some funny news. I tell the rep everyday that I am going to sign tomorrow and each day they call or fax repeatedly which of course costs them lots of money. I intend to keep toying with them the way they do others until they finally give up!

It is obvious to everyone that you are either an employee or an afflliate of the company in question. I have been with a reputable company for 12 years and only stayed away from tangerine because of the overwhelming number of complaints against them. People are not stupid and they see right through you! While companies can hide their deceptiveness in contracts it was Tangerines high pressure tactics that gave them away with us. For them to know that they are going to raise rates once they hook people might be legal but it is very dishonest and I hope they break laws which will catch up with them. I have never heard of charging different rates for different visa's and certainly none of the reputable companies do it. Unlike the other people you berate you can not accuse my company or me of being anything accept shrewd as we suspected anyone needing to be as aggressive as tangerine for business is probably bad news. If you are employed by them tell them I said that phoning people 5 times a day and using high pressure tactics will only lead to people like myself going on line to check them out.

C
C
complainingcrybaby
Mobile, US
Jul 07, 2010 10:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

First of all, it's YOUR responsibility to follow up whether or not YOUR account has been closed. Second of all if you would read the closure from or contract, you would see that it takes 3-5 bus days to close your account. But i'm sure your illiterate and reading takes too much time too

ComplaintsBoard
D
5:24 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Elavon - Company engages in fraud

Elavon took thousands of dollars out of the accounts of our customers without our authorization. Originally when we contacted them we assumed they made an honest mistake. After talking to them for hours, and with their unwillingness to fix the problem they caused, it became clear Elavon is a company engaging in fraud. They take large amounts of money from...

Read full review of Elavon and 80 comments
ComplaintsBoard
B
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Elavon they steal money

Elavon, formerly known as Nova Information Systems, partner with Costco and is a subsidiary of US Bank. Watch out what they would do to your credit card processing account.

1) They used no-exist excuses to hold your money in the credit card processing account.
2) Suspend processing account before send you any notice.
3) Suspend account even from an customer's inquiry. (They cancel my account even the customer cleared the inquiry)
4) They don't let you contact the department handle your case. ( I have to find the US Bank investor relation to contact them)
4) Apply non-exist and undisclosed processing amount limit. (They asked you monthly average and then they said it is your monthly limit)
5) Even inquiry was resolved, they still apply suspension and withdrew money from bank account.
6) Multiple huge withdraws to empty your bank account without legitimate reason. (Think about 5 time of $4600 - $23000 in total )
7) Charging fee without reason or explanation.
8) Their employees are rude and ridiculous.
9) Charging service charge after cancellation ad making up excuse. (They charged on Sep 1, and Sep 3, after they received cancellation Aug 2)
10) Even you sent cancellation 30 day in advance, they still say not enough 30 days. (Their assistant legal counsel said Sep 3, is the 30th days from Aug 2)
11) They change the term of the contract without sending any notification. (They totally changed the contract and applied it 14 days later but send you no notification at all)
12) Making up non-exist document. (Sending a printout to proof they sent you email, but the printout does not have any email address)
13) Lied to authorities and Costco.

If you are a victim, try contact OCC, FTC, FBI, States Attorney, Canadian Authorities.
They should be punished.

Read full review of Elavon and 21 comments
Update by BP77
Jul 25, 2010 8:42 pm EDT

Complaintingcrybaby: Why don't you just tell everyone you are employee of Elavon or related to them. If you think hiding your relationship with Elavon will make what you are saying true or convincing, you are wrong, you are just making people know how untrustworthy Elavon is. No body can tell my avg transaction amount except the one from Elavon. And Elavon's people did not trying to look into about the reason of the increase of sales, they were making up story and making excuse to empty my bank account. even I did not have a single chargeback in anytime.

What kind of company need to hire someone to make anonymous rebuttal about complaints and calling people [censor]s, dumb and lazy? ELAVON, YOU GUYS ARE WORST THAN SCAMMER!

You better read the contract yourself, where did it say Elavon can take away merchant's money without any reason, anywhere say Elavon can charge whatever they want, where does the contract say a transaction amount limit was set? Where does the contract say Elavon's staff can make up story? Where does the contract say Elavon can make up how many days in a month so you can charge after cancellation? But you guys won't look into the contract, because you don't care and you are just making any excuse to steal merchants money. By the way, you also better look into the law, see what is the consequence of fraud/ misleading/ stealing?

I tell you complaintcrybaby, you can do this job for a while and will become more busier as well. Why, because more and more complaints are coming, more and more merchants are posting complaints here or on other complaining site.

For other victims, complainingcrybaby just reminds all of us, we can not just posting complaints here and let them go. We have to bring it to authorities and bring it to the law, contact your state attorneys, FTC, Finance Department/Ministry as well as local lawyers.

Hide full review
21 comments
Add a comment
H
H
Hattiger
, CA
Aug 24, 2018 2:48 am EDT

The Cheat American Companies - Elavon (U.S. Bancorp) along with Supporting Cheat Costco.
We were new to business and our employees keyed-in the card card information when customer had visited us. If they had known about the frauds of keyed-in transactions, Elavon, could have blocked their terminals and given us. They have sent us the code to block the Keyed-in Transactions now.

There are two notorious departments of Elavon, Dispute Resolution Department and Loss Prevention Department, both cock-o-doldo departments in Elavon, do not talk to each other. The total keyed-in transactions were $6000/- but took away $14, 000 from our account. A Guy Uan of Loss Prevention Department, stated that he would return $8000/ by Oct/2018. Another cock-o-doldo, sent a letter that they would hold the funds of 270 days.

One has to equally blame Costco too for letting cock-o-doldo Elavon company operate.

How to get at big companies to touch our toes, is to file cases at the same day and time, the length and breath of all courts in Canada against the companies. Did this to Bell once, they had apologised.

J
J
Julia Park
, US
Jul 20, 2018 2:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I unfortunately did not check reviews for elavon. I am the victim of the bait and switch that they engage in. I cannot understand why they don't simply do business with integrity, there is a market for it. I am stuck and not sure how I am going to fix this big problem that I have now that I am set up with elavon, and I am paying to much, and I have numerous problems with just trying to get through a day of business with the lack of proper function of the poynt and converge systems.

R
R
Rishi Kapoor 74
, CA
Feb 27, 2017 9:10 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The worst merchant company I dealt with. Canadian companies should never use their services. We are fully Licensed company and was using Elavon for more than a year. Everything was ok but after getting IATA, our volume increased and we applied for increase in monthly volume. They not only held aroung CAD 175K amount but tried to steal CAD 75k from our Trust account. I approached my bank and they reversed the transaction. Later they will tell you that they were not aware about trust account guidelines.

In more than a year of volume we only got 4 charge backs and they are holding CAD 120K amount. We are so frustrated by their logic of holding more than $100, 000 dollars based on less than $4000 chargebacks in more than a year transactions.

I recommend all to stay away from them as they will take money from your account and will later apologize that they did not know about Trust A/c guidelines.

R
R
rob4ik
Toronto, CA
Nov 26, 2016 7:37 pm EST

Guys, believe my bad experience, stay away from elavon. They catch you with "no cancellation fee" policy and "low interest rates", but... They always overcharge the interest, debit fee is not 5c per transaction as they promise, it is 55c including some sort of admin fees +++ Same with credit cards, promising 1.3% and charging 4-5%, always fining some excuses, customer service sucks, closed on weekends and us holidays. But what really pissed me off is as a normal merchant i got about 7 chargebacks in 12 month period, they charge 75$-95$ for chargeback as admin fee on the top of the money i lost because of them, they do not monitor transactions, there is no address match option, no customer verification or credit card security option AT ALL. Being relied on elavon "features" i got relaxed and lost a big buck. When i got really pissed i decided to switch to other provided, and LISTEN TO THIS - no one can accept me because they (elavon) added my business into high risk customer list. STAY AWAY FROM ELAVON, they are RIP-OFF and dishonest company. Contact me if you need any proof, i will surprise you with a lot of evidences.

C
C
Crystal Evanochko
, US
Mar 03, 2016 11:51 am EST

Sounds as though I am unfortunately in the same boat as many of you other unsuspecting business owners. And you are right, if you want a great attack, us Elavon. I signed up and right away they got my bank info wrong so all my company's funds were going who knows where. They had me fill out all this paperwork to get it corrected, also send another void cheque. Then a few days go by still no money, so I get a random email saying oops we made a mistake again, may take a couple weeks to get you for money. What? As a small business owner any hicup can kill your business. We have employees to pay, rent to pay, bills to pay, small business owners don't sit on a mountain of extra money. I had to run around and borrow to cover my butt those two weeks. Oh, but wait Elavon said well if anything bounces from your account we will pay your nsf fees, yeah right, thanks, don't worry about my company's credit rating. I have never bounced anything in my life and don't want to start now because of a terrible company's error. So I cancelled and said come pick up your machine and also said because you screwed up my life so badly I better not get any charges. Well, this morning they charged me, it is almost comical really. They still have not collected their machine. Hopefully soon, so I can get this crap behind me. Yes banks or other companies may have slightly higher rates, but save yourselves the headache people, maybe saving a couple dollars, if they don't screw you over is not worth the risk.

P
P
Pleonasme
, CA
Sep 25, 2015 6:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

NOBODY in their right mind should use ELAVON merchant services because they are a U.S. based company with a small office in Toronto that make up the rules that serve their own benefit with non-knowledgeable employees, non-reputable, non-dependable, Liars, ### artists. They withhold your money and close accounts for non-substantiated reasons in order to increase their cash flow with your money, while they are still charging you fees!
There will soon come a day when Elavon shall withhold every body's money to cover their own debts!
Unfortunately, I opened a merchant account with Elavon in July 2015, I made 2 sales transactions for $3, 700 and one week later the money was NOT in my account, so when I called them to find out why, they started with the lies saying, 'because these are your 1st transactions we have to verify with the issuing cardholder but will not call your clients and will deposit the money in your account in a few days and they asked me for sales invoices, which I sent them', 1st ELAVON LIE was that they called my clients (since 2 years) who verified the transactions. Another week later, money was still NOT in my account and called them back,
2nd ELAVON LIE, they said, 'We can not read your bank info on your Specimen check' that I had given them, WOW! so I gave them my bank info again. A few days later money was still NOT in my account, I called them again, now they started with new Munchausen's syndrome (Munchausen, who became famous for telling wild, unbelievable tales about his exploits), saying that, 'my company does not have a web-site, my main business address is my own home and my office in Laval is a day care which is not, it's a commercial building with 4 different tenants and that they closed my merchant account' the best news they gave me is closing my account and that they shall deposit money in my account.
Then, Elavon send me a collection invoice for $215! but money was still NOT in my account.
I then proceeded to file a complaint with Better Business Bureau 'BBB' and Elavon came up with further Munchausen's lies and said that, according to the contract they shall withhold my money for 90-270 days!. They withhold our money to do their own dirty business, what if they bankrupt in 270 days? There goes our money! (See complaint to BBB attached).
Having experienced such a ###, I now am not interested in getting any merchant account all together even though this will reduce my sales a little and tell everyone, if they must get a merchant account, NOT to use Elavon.
I with the help of my accountant, proceeded in sending Elavon a legal letter and will soon take legal action against Elavon.
Signed by the victim of Elavon ###
PLEONAME INC. email:Pleonasmeinc@gmail.com

C
C
CDDavis
, US
Aug 19, 2015 6:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Terrible company! Lured in by promises of saving money... am now spending twice what I was before switching to Elavon. Also, there are many hidden fees: I have to pay to have access to my online account, I have to pay to get a copy mailed to me, I have to pay if I don't reach a specific "minimum" monthly quota... ALSO, have pay 1) per swipe fee, 2) $.10 per swipe fee, 3) .01% per swipe fee, 4) % CC company charges me, 5) % Elavon charges me, 6) % CC company charges Elavon... this averages out to around 7% per swipe! I will be FAR better off to move to the Square w a MUCH lower, upfront, simple rate.

E
E
elahe zartoshti
, US
Aug 14, 2015 3:56 pm EDT

Warning if you want get heart attack sign with ELAVON
the worst experience you can have ...dishonest ..scam..steeling money from your business account until you put stop payment...I had 5 years nightmares with this crook company ...they debit my account $500 and 2 times 73.95 in one weak...now am trying to get my money back...
please don't sign with ELAVON they are NOT TRUSTBLE company These people are rip-off .

Ellie

.

N
N
Nhu An
, GB
Mar 14, 2015 8:50 am EDT

Very BAD ELAVON experience.

They recently closed my account claiming I have not paid the bills without ever having sent the bills to me. The phone support was extremely rude saying he can't do anything to help since I have not been paying and claiming the bills come by post.

TRUTH: no post came, even they have sent and the mail got lost, no one bothered to give me a call or email me. They have my full contact detail. I really do not understand this kind of customer treatment.

S
S
Sobi
Mississauga, CA
Sep 28, 2013 2:21 pm EDT

if someone is filling a complaint against them, message or please tell me where can i go and complaint ...

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Elavon customer service

Website

www.elavon.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Elavon?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Elavon Customer Service. Initial Elavon complaints should be directed to their team directly. You can find contact details for Elavon above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Elavon. Discuss the issues you have had with Elavon and work with their customer service team to find a resolution.