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4.3 347 Reviews

UpWork Complaints Summary

13 Resolved
53 Unresolved
Our verdict: When using services from UpWork with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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M
9:02 am EST

UpWork Avoid this site at any cost!

This website looks professional and polished, but later you realize that UpWork is absolutely horrible. This site do not appreciate their freelancers and they will make you feel horrible, even though they get their money from freelancers. Their ranking system is extremely ridiculous and it punishes freelancers if the client doesn't leave feedback's! If you make any mistakes, you will never get Job Success scores. And once you are below 90% you will never get a job again. Their system always crashes and the message system breaks down almost every day! So if you miss a job offer, you will also be punished. Avoid this site at any cost!

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gopi farhan
, US
Dec 19, 2017 6:31 am EST

They are fraud, same is happen to me also. They only motivating monthly subscription user. please join with me we will raise legal notification against them.

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R
12:09 pm EST

UpWork Do not refund the money

They have not refund our $1, 000 back to us for 10 days now. Every time, we call they give us a date for the refund with not money back in our account. They blatantly lie to you on the phone over and over again. They are scan artists. They want to keep the money. They are crooks...WE WILL NOT WORK WITH THEM EVER AGAIN!

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12:03 pm EDT

UpWork Login Expired with no reason

I friend of mine recommended me Elance.com and I tried to use it. I was trying to authenticate my credit card, I was charged to authenticate it and now I can't even log in at Elance.com. I always receive the same message saying: "Your Elance account is expired". I made 3 requests at Elance Customer Support and didn't receive any contact from them. I tried to call them and they said they don't know what happened and they will return my contact in 48 hours. That's really a problem because I am about to loose a job opportunity because my boos was willing to pay me by Elance and now my account is expired!? That's seems to be scam, All my requests are ignored and you CHARGED my credit card. That's a shame.

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K
1:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UpWork non payment

My client recently sent me my weekly payment through elance. So, like the usual, I went ahead and made a withdrawal. Now ive been monitoring my request for funds transfer which didnt happen and so on the 2nd day I sent them a followup. I was told that I would have to wait for 24 hours so I did. Now its been more than 24 hours and still no transfer. My balance shows that its available but when I click withdraw, my account shows that I have zero balance! Why?! Where did my hard earned money go? Its just not fair for them to keep my money and make me wait! The process takes too much time and I needed the money for tuition fee! U guys dont know how to keep ur word!

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7:27 am EST
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UpWork Payment Reversed

Hello Sir, My name is janki Joshi and I am working on Odesk Platform,

I was working on an Hourly project and There is Someone Ms. Elle in Odesk risk Management team who not only suspended my account, But also has reversed payment to client of 1 Month. Now client wants to pay me but wants to paay via odesk.

Ms. Elle is not replying to my complaint as she has marked it closed. Odesk mentions Hourly meter work is always secured yet payments have been reversed, This is Bad On part Of Odesk.

I would Like you to take this matter Up and Revert me back for anything. I am looking forward of escalating this matter Up seriously that what right Ms. Elle has to reverse back the payments. Why will people work with Odesk whereas Other portals Like freelancer Never do such type of things.

The client never complained, It was Only Ms. Elle, who has suspended my account and also reversed payments. This way Odesk is a bad source of working.

Please Upload My verdict and Voice to Top Officals Of company

Thanks

Janki Joshi

Email ID : [protected]@gmail.com

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MjCan
, US
Jul 29, 2018 3:34 pm EDT

Horrible customer service.. every time the same answer as if robot is replying.

They suspended my account by saying my work was below average as compared to others. While I had 4.8 ratings out of 5. Unable to understand how can 4.8 be below average. Every time I ask them reason they have no answer.

Can anyone help what should I do?

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odesksux
Redwood City, US
Apr 20, 2015 12:36 am EDT

Hi, folks, I suggest people of the same area should gather together regularly to work out ways to fight with odesk. we should be united.

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Kirti Avaiya
, IN
Feb 05, 2015 8:21 am EST

Hi all,
I am also suffering from this issue, odesk suddenly suspended my account and support staff is really unprofessional in all the way, they are not able to give any proof and still they are saying your account can not be reopened? I did not do any vilotaion for policy or etc .

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Bhushan Bharat
, IN
Feb 02, 2015 7:18 am EST

On 27 Jan 2015, I suddenly got my Account Suspension message due to "violation of oDesk policy" via Mrs Elleh. She is in oDesk Risk Management Department. She replied me three times via oDesk ticket, but every time reasons was different for the Account Suspension. I didn't done anything against the oDesk policies.She did not gave me exact reason that lead my account to suspension. According to my view Mrs Elleh should be banded as she playing with the future life of many oDeskers without any reason like me. ITS MY HUMBLE REQUEST TO THE oDesk CEO please retired Mrs Elleh from oDesk.

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E.luna
, NL
Dec 15, 2014 12:31 am EST

10th of Dec, 2014 Unfortunately I am also suspended by this Elle H from odesk Risk Management Team.
I had been worked 660 hours on odesk and kept odesk's policy so far.
I cannot know why did my account suspended and I am feeling frustrated and disappointed.

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Rexus351
, PH
Dec 13, 2014 3:05 pm EST

I am also suspended by this Elle H from odesk. She responds very slow it's been 30 days of replying to the ticket but still my account is on suspension.. I also have 200$ on my account

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jaka1
, KE
Nov 30, 2014 6:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

Mrs Elleh, en odesk review team has suspended my account, with all my earnings from It, without any further communication. I wonder if this is another form of people discrimination or it is just violation of rights. Feeling frustrated and disappointed.

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Ksedo
Kent, US
Nov 15, 2014 2:28 pm EST

I agree with this, Ms Elle suspended my account and never provided me any reasons. I contacted her via ticket but never responded. Also, I can't even withdraw any funds available and they never told me what they will do with my earnings.

ComplaintsBoard
A
12:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UpWork ODesk is forcefully Grabbing my Hard Earned Money

Hello .. I am Ashish Tiwari from India. A web developer and freelancer. I have been working on a freelancing company called ODesk basesd in California, USA. I worked hard for many years for making my reputation so I can get work. At last I got ripped of by this fraud company called odesk. Heres what happened with me.
I worked with a client named Jason Phegley for more than a year, but analysed at last that this client is not good.. He was taking my work at very cheap cost and delaying my payments for months. I worked on a project in which I had to clone a website and we decided that budget is 300$. I finished my tasks exactly and it was an hourly contract so I logged my hours in ODesk time tracker.. The job was ended successfully on jan 25, 2014 and the client wrote me a 5 star feedback. Now I was working on other projects and I was quite busy. Now this client started mailing me about getting some work done on a site, and I wonder he was asking me to fix issues with no money or charges .. he wanted me to work for free just because I work with him for long time. I was not available for a second and I told him right away that I am not available and can only work when I am available . He started getting frustrated and forcing me to work with him. I refused and said right away I cant work anymore, so out of frustration he told me he will mess up with my ODesk account.

As ODesk system is totally biased and they only listen to client lies and doesnt care for the workers from whom they take their commission that is 10% of totally hard earned money. This client contacted ODesk after 2 months when Job was already done and I recieved a 5 star and you will wonder what comments he wrote in that job.. I am pasting the feedback he wrote me

" He is a true artist and master of his craft. Flying through lines of code like a wizard. Solving problems like Einstein. All with the patience of a Zen Master. He gets the job done every single time, and with the efficiency of a fast food chain. Amazing. Simply amazing. "

Still client complaint on same job and ODesk started torturing me .. They suspend the account without any notification and the money you have earned which is their still and I need to withdraw can not be taken away .. so they grab your money and your profile. I started trying to contact them and they started ignoring me for weeks. I told them that he is telling you lies and his accusations are baseless .. The client told them "The worker is unresponsive".. Anyone please tell me when I am not having any work with him how can I become unresponsive? And if hes talking about that ended job Why he will rate me 5 star and write such comments if I was unresponsive..

On base of this fake complaint after 3 month ODesk is asking me to send him 100$ otherwise they will seize my account forever and I will loose money for my other work which is stuck there and I will be in total loss. my hard earned money is taken away by these fraud ###...

Their own term and condition specify that client can not file any dispute when the work review time is over and the review time is 4-5 days since job is closed .. it can be found at https://www.odesk.com/info/terms/ on point 4 where they clearly mention that.
And they are ripping me off after 3 months since the job is ended and they are also forcing me to close my account on ODesk .. My profile is awsome and I am a very professional and hard worker and I wasted 4-5 years to reach in this state of reputation. My profile can be found at https://www.odesk.com/users/~013a95aa2a30930143

Since I am not based in USA, I am stuck now and feeling helpless .. I want to file a case against them in court and want them to get ripped of too.. Anyone who uses ODesk please BEWARE.. THEY ARE THE MOST FRAUD COMPANY IN USA and they are making workers fool internationally. They will forcefully grab thousands of your hard earned money and become happy. this is the way they run their company .. I want to file case for mental harassment and violating my rights and sue them in court but I am helpless since I am in INDIA. Anyone want to help, please suggest me or help me getting over with these goons.

Sincere Regards
Ashish Tiwari

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3:47 am EST
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UpWork Keep out, odesk is completely non-transparent

I am working at odesk as a coder for more than a year. I was frustrated by the fact that my financial account was suspended. I have an active contract at the moment, no disputes or anything similar. I was asking them for a specific reason, but support (they probably don't even have an office :) just a home-people) simply told me twice about some misterious "many negative details" on my account.
This suspension happened without any notice and violates Odesk's 2.10 TOS, where we can see following:
"Without limiting oDesk's other remedies, we may suspend or terminate your account, use self-help in connection with our rights to reclaim any available funds, and refuse to provide any further access to the oDesk Platform to you if (a) you breach any terms and conditions of this Agreement or other written policies and procedures posted on the Site; (b) we are unable to verify or authenticate any information you provide to us; or (c) we believe that your actions may cause legal liability for you, our Users or for oDesk."
So here we are - world-class companies breaking their own rules. What's next?

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2:13 pm EDT
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UpWork Fraudster in oDesk

Beware of the client called Angela Love (Cairo, Egypt) with oDesk ID 710750. I was new and she tricked me by giving job in the message window (it should have shown up in "My Jobs") and didn't make any payment for it even after asking her to do so. She never replied. I spent nearly 4 hours on that job. For all that hard work I got nothing. I had Live Help Chat with oDesk about it and they were very sorry about that, that’s it. They pointed out that I should have checked “My Jobs” first (very helpful indeed). In oDesk discussions, they would not publish the client’s name on their page and instead they will put **removed by admin** What’s the point of complaining then? I’d rather talk to the walls (may be I did that).

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11:33 am EDT
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UpWork Scam and fake

I have reached the minimum payout of upworkptr.com few months ago which is $20, 000. I've got a total of $24, 000 on my total earnings page. I was so excited thinking I hit a jackpot considering this huge and easy money over the net. So I immediately went to the request payout link. To my dismay, it gave me a message that I have not yet reached the minimum payout limit of $42, 750.0000 for standard members. I contacted support (no live chat nor forums available) which only replies through email. I was then told to wait for 30 days so I waited for 30 days. I did the same step 30 days after and there it goes again, I still have not reached the minimum pay-out (I already have $54, 000 total earnings). I started to think my suspicion might be true, this website may be a scam. To give them benefit of the doubt I emailed support for the 4 time, asking why I still can't request for payout when in fact I'm over the payout limit for standard members and had passed the wait time (according to them which is not on their terms of service.) I got the same reply, I HAVE TO WAIT FOR ANOTHER 30 DAYS TO REQUEST PAY-OUT and INSISTED THAT I UPGRADE MY ACCOUNT. So I responded that I'm through with the waiting time, and never would I upgrade my account without getting the payment first. I have not heard anything again from them since...

Earnings
Total Cash Earnings: $ 42, 750.0000
Total Point Earnings: 0

Account Transactions Summary
Cash
03/16/2013 15:26 Paid Mail Earnings 40, 950.00000
03/13/2013 09:53 Paid To Click Earnings 1, 500.00000
11/09/2012 14:13 Sign-up Bonus 300.00000

Points

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Dawid Jacobus Pieterse
, US
Mar 20, 2015 3:38 am EDT

I have also earned $214, 000 without any payouts, after 100's of e-mails and 95% no reply's . A waste of time and money. DJ Pieterse e-mail: dawie.pieterse0@gmail.com.

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6:07 am EDT
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UpWork FINANCIAL SUSPENSION

Odesk sucks.. they suspend your financial account with no grounds at all. And their customer service can not even answer your questions... much more when you ask them on how to resolve such issues. They do not even know where to contact those people who gave the ticket. I do not know what these customer services for. Odesk has no right over our hard earned money. They are only a mediator and they took 10% of what we get from working hard. They can not get what is rightfully ours..Because it is never theirs...
They keep on charging our clients without paying us.. now that is what you call FRAUD! THEFT!

VICTIMS OF SUCH... You can file your case here...on this site.

http://www.ic3.gov/contact/default.aspx

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Saika sadiq
, PK
Mar 18, 2013 9:33 pm EDT

VICTIMS OF SUCH... You can file your case here...on this site.

http://www.ic3.gov/contact/default.aspx

Odesk has no right to suspend account with out any reason, if they want to suspend they should tell us reason, with out reason they can not put our hard earned money on hold and suspending our account is an separate issue

ComplaintsBoard
E
10:33 pm EST
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UpWork Financial Account has been suspended PERMANENTLY

I'm a new user of odesk . Recently I've got a job . It was a hourly job the contractor has a verified payment meythod, he posted a job named template design . In this job there was 75 applicants . I applied for this job and got reply from that contractor . He invited me for his job . He send his skype ID . I've contcted through my skype ID .
I've work for 1 week . 28 february when I open odesk team application there was a mistake . Instantly I contact with odesk live chat . They told contracts account on hold .Since then they have suspended my financial account without notification . About 10 time i contact odesk live chat but there is no improve in my account . Unfortunately 7 mar they've permanently suspended my account when there was $1120 earnings in my account.

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Update by Enamul Kabir
Mar 06, 2013 10:37 pm EST

It happen in odesk because they are fraud

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sabamalik
, US
Feb 18, 2015 6:42 am EST

Hi, ,
I have same problem from few days. Still my account is suspend ? Please let me know what can i do now, and how much time it takes ?

Thanks,
Saba malik

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DJS.Bplan
Asheville, US
Nov 22, 2014 4:41 pm EST

I do not recommend it for anyone trying to get real work finished on a timeline. I have no confidence in Odesk and unfortunately ELance now that they have merged. The freelancers were great - the Odesk support staff was a nightmare.

Odesk decided my company doesn’t need to operate and they threw my money away without consulting me first.

I had three 24-hr projects in process, two additional projects had just been paid and two more 24-hr contracts starting when they suspended all jobs because one of the freelancers linked to my account. (Whatever that means – no one will explain it)

It has been two days with no updates from support. All jobs in process are now uselessly late and they will not release payments even after spending six hours trying to solve this.

I apparently have to find some other way to pay the freelancers even though I funded all projects up front. It is not fair to the freelancers to go unpaid even though the work is useless now. It is crazy that you pre-fund all of the projects but you have no control over the money once it leaves your account.

Their excuse always is another department must resolve the case, no timelines, no explanations, no feedback. But of course - they say "we are sorry for your inconvenience..." While they park all of our money in an account and draw interest on it.

If you are ok with risking your job deadlines, loosing time and money in training and watching people not get paid then take the gamble.

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Subro Gain
, BD
Dec 18, 2013 9:27 pm EST

Few days ago, also my odesk account has been suspended with lots of money. I have contact they told me that it's handle higher authority. I want to know about my suspend reason. But they can't anything. Just permanent suspend. so what should step we do ?
Really they are cheap and big cheater.
S. Gain

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chmiiller
Arkansas City, US
Aug 29, 2013 2:40 pm EDT

OMG guys you scaring me.
I'm working with oDesk for 1 month and have some earnings to receive. I already received some, with no problems, but now I got the "Financial Account Suspended" message.
What is it about? oDesk is a real fraud? How do I proceed? What a bad news Enamul Kabir
=/
Good Luck for us

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arcko
, CN
Aug 23, 2013 5:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

same issue here, $1, 354 in account been suspended.
they ask me to make some of my existing long term contracts complete successfully. but after I close two of them with my clients, they have no response any more.
Shame odesk

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rubelhossen
, BD
Aug 13, 2013 2:41 pm EDT

Hi,
I have same problem from few days. Still your account is suspend ? Please let me know,

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bahar9
, BD
Jul 10, 2013 9:57 am EDT

oDesk is just a scam site .They will scam when they will see you have more than $1000 in your account . They stole my all money. It was about $2760

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Rexus351
, PH
May 25, 2013 9:33 pm EDT

I agree odesk is a fraud.. I am also experiencing this kind of issue

ComplaintsBoard
P
6:09 pm EST

UpWork Stay very far away if you want to be paid

It looks great when you first try your hand at finding work here. But let me tell you, after getting my first job via this service, I quickly discovered how easy it is for people to scam you from this site. I spent many hours working on something for a client, and, due to the nature of the job, the little "guaranteed payment if you use this tool!" wasn't something I could use. Since I couldn't use it (again, due to the nature of the job), when the client refused to pay for my hard, perfect work, when I turned to eLance to help get paid, they result of the dispute was not in my favour.

Stay very far away if you want to be paid. The scams are very easy to fall into. And while you're bidding on these jobs, you're being undercut by overseas people who can afford to undercut you to below what minimum wage per hour would be.

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8:36 am EDT
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UpWork Breach of Privacy

Elance abuses Privacy! I have just been informed by a 3rd party that elance released my transaction history to the said 3rd party! This 3rd party is not a registered user of elance, there was no subpoena, no warrant and no request from any law enforcement agency but this 3rd party was able to send several well crated emails to elance inquiring about my account, acting as a 3rd party (not acting as me) and was able to get access to my transactional history!

Be warned of elance they do NOT protect your privacy.

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12:35 pm EDT
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UpWork Send me my money

I reach at the minimum earn position and requested to usd 20000. 00 but they not reply till now my id [protected]@upworkptr. Cpm

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savanha
, ZA
Aug 12, 2014 1:06 am EDT

I have reached 58600 on this site and also have waited 30 days, still no payout.

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Seranno
Bronx, US
May 19, 2014 9:18 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Notice how all paid responders spell the word "received" the same way! It is indeed a scam! Plus the responders speak with the same "broken English" This is in fact the same person! Just look at all the testimonials. People it is indeed the very same person!

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evelyn84
, SI
Apr 28, 2013 6:19 pm EDT

great company money recived with Premium

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Avoid Scammer
, PK
Mar 13, 2013 8:55 am EDT

It is just SCAM and Fraud, So Peopele pl evoid this fraudant and dont waste your time and money. But i dont know why these fraduant make owel to people and people f*** their mum.

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hugielka
, IN
Nov 23, 2012 10:14 am EST

Paid me too as premium user.
I have paid it with special promo libertyreserve value 99$USD but I must send second confirm payment 99$USD they refunded it to my account within few minutes.
Best paid to read company in INTERNET.
My reflink:
http://upworkptr.com/pages/index.php?refid=ptcyah

go there and take money as me.

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anno16
, SK
Nov 20, 2012 7:31 am EST

I have paid for Premium Membership with this site by LR
cost 199$USD with confirm.
I recived gifts from this company and can make payout instantly.
Great site!
Reall big money!

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abdulbasit
, PK
Nov 07, 2012 6:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

is thi site is paying or not

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vardaan
, IN
Aug 02, 2012 5:04 am EDT

i have paid $ 458 not activated till date.

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benjamin s.awale
, IN
Jun 06, 2012 6:04 am EDT
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i nave been the victim of the similar case mentioned above, help me

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benjamin s.awale
, IN
Jun 06, 2012 6:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more

similar case happened with me

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11:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UpWork Upworkptr.com a scam

Guys run for your dear dime, upworkptr is a scam. You accumulate a lot of money within a few days but you never get it. They are up to getting a lot of traffic at our own time expense. Who could even give you $50 for just 'reading' an email. But guys try this, it requires some patience but at least its genuine:
http://www.clixsense.com/?3434429

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babysiter
, CH
Feb 02, 2015 4:21 am EST

payout done from upworkptr
what do you mind that is a scam?
PM details:

Date : 02/02/2015 05:35
From/To Account : U8889190
Amount : 9650.00
Currency : USD
Batch : [protected]

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Roxysing
, IN
Dec 20, 2014 5:14 am EST

I work for UPWORKPTR but last 24 Hrs I am not able to open that site getting Error that MySQL server is Offline. What is the issue please help me.

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kantharaju
, IN
Sep 17, 2014 12:39 am EDT

https://www.oyetm.com/account/register?refby=kantharaju

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trimml
, IN
Jun 23, 2014 12:33 am EDT

There are lots of scam site on the Internet and one has to be careful before joining or investing your hard earned money.Always verify on google
scam test and then join.Now the most trusted and instant paying PTC are
here below for you to join and in a period of three months can be at
$80 a day with the strategy I can provide after you join and contact me
at lftrimm@hotmail.com Legit sites link to join
below:http://www.probux.com/?r=trimmlhttp://www.neobux.com/?r=fluffyUhttp://wad.ojooo.com/register.php?ref=trimmlAll the best for a happy earning n success

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trimml
, IN
Jun 23, 2014 12:30 am EDT

There are lots of scam site on the Internet and one has to be careful before joining or investing your hard earned money.Always verify on google scam test and then join.Now the most trusted and instant paying PTC are here below for you to join and in a period of three months can be at $80 a day with the strategy I can provide after you join and contact me at lftrimm@hotmail.com Legit sites link to join below:

http://www.probux.com/?r=trimml

http://www.neobux.com/?r=fluffyU

http://wad.ojooo.com/register.php?ref=trimml

All the best for a happy earning n success

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shanthisakthi
, US
Jun 07, 2014 11:09 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi guys pls be aware tht the below PTC is closed and i got this mail from PTC group
6/1/14

Both Clicksia and Incentria are closing. Here is a letter from the owner:

As some of you already know, for a while now my health has been very bad. This combined with the poor site revenue has forced me to a heartbreaking decision of shutting down the sites.

Health: My health has been very bad for the past few years and getting worse. It is very difficult for me to run such time intensive websites (even with help there stuff that only admin can do). Due to health I have not been able to add new features or much needed developments to the sites. I have been working almost 7 years now every single day and I need to take time for myself and work on my self and my health.

Financial: The sites have had very poor sales for a while now, and I have been using my income from affiliates and other earning sources to keep the sites going and pay members ect...

When it comes to disputes I ask that you please have a heart.

Also let me remind of the terms of service you agreed to regarding refunds.

"Refund Policy: All purchases are NON-REFUNDABLE. Aside from this, we will work with you to solve any problems you may have. Any disputes or chargebacks will result in immediate account termination and possible legal action to reclaim any lost funds and damages." ...

end of letter

We have removed them from our list of recommended ptc sites.

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shanthisakthi
, US
Jun 07, 2014 11:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

hi all pls be aware tht the below PTC is closed I got this msg.
6/1/14

Both Clicksia and Incentria are closing. Here is a letter from the owner:

As some of you already know, for a while now my health has been very bad. This combined with the poor site revenue has forced me to a heartbreaking decision of shutting down the sites.

Health: My health has been very bad for the past few years and getting worse. It is very difficult for me to run such time intensive websites (even with help there stuff that only admin can do). Due to health I have not been able to add new features or much needed developments to the sites. I have been working almost 7 years now every single day and I need to take time for myself and work on my self and my health.

Financial: The sites have had very poor sales for a while now, and I have been using my income from affiliates and other earning sources to keep the sites going and pay members ect...

When it comes to disputes I ask that you please have a heart.

Also let me remind of the terms of service you agreed to regarding refunds.

"Refund Policy: All purchases are NON-REFUNDABLE. Aside from this, we will work with you to solve any problems you may have. Any disputes or chargebacks will result in immediate account termination and possible legal action to reclaim any lost funds and damages." ...

end of letter

We have removed them from our list of recommended ptc sites.

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m4s
, RO
Jun 07, 2014 10:47 am EDT

there are any chances to resolve something if i saw the company for deception?

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shanthisakthi
, US
May 20, 2014 4:23 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I worked as a standard member and earned the limits.but the payout button is not working asking me to upgrade.but I say u deduct the membership amount from the money I earned and upgrade and pay me the balance and I will continue to work in ur site. since then no answer.then y shd they encourage standard membership? this is purely a scam. pls stay away from such sites. if really interested to put efforts and earn genuine then try this one.

A GLOBAL HOME BUSINESS OPPORTUNITY
Thinking about starting a home business? Not sure where to begin? Start your home business on a rock-solid base! Consider teaming up with us. Since 1985, we've helped tens of thousands of men and women worldwide build successful home businesses. And we can help you, too. Find home business success stories and information on getting started at: www.sfi4.com/13964009/FREE

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cholis
, US
Mar 09, 2014 9:37 am EDT

upworkptr.com is a scam. do not ever upgrade to a premium member or your money will be lost. if you have to transfer money to this website using Paypal. please contact PayPal customer service. maybe the money you can go back and upworkptr paypal account deactivated.

ComplaintsBoard
P
7:41 pm EDT

UpWork Stay away from these crooks

I have reached the minimum payout of upworkptr.com few months ago which is $20, 000. I've got a total of $24, 000 on my total earnings page. I was so excited thinking I hit a jackpot considering this huge and easy money over the net. So I immediately went to the request payout link. To my dismay, it gave me a message that I have not yet reached the minimum payout limit of $20, 000 for standard members. I contacted support (no live chat nor forums available) which only replies through email. I was then told to wait for 30 days so I waited for 30 days. I did the same step 30 days after and there it goes again, I still have not reached the minimum pay-out (I already have $54, 000 total earnings). I started to think my suspicion might be true, this website may be a scam. To give them benefit of the doubt I emailed support for the 4 time, asking why I still can't request for payout when in fact I'm over the payout limit for standard members and had passed the wait time (according to them which is not on their terms of service.) I got the same reply, I HAVE TO WAIT FOR ANOTHER 30 DAYS TO REQUEST PAY-OUT and INSISTED THAT I UPGRADE MY ACCOUNT. So I responded that I'm through with the waiting time, and never would I upgrade my account without getting the payment first. I have not heard anything again from them since...

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Karmakar
, IN
Apr 08, 2015 7:23 am EDT

upworkptr.com is a completely scam site. Please don't west your time. I spend 8 months+. No payments no reply.

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habib58
, IR
Apr 07, 2015 8:55 am EDT

My situation is the same. I 'm agree with the friends suggestion.

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lovePTC
dsfsdf, US
Jan 28, 2015 6:46 am EST

blicker you have right -> they paid me today too.
I have been gold member and cash$ recived today.

greetings to you admin

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blicker
dfgfd, US
Jan 06, 2015 10:48 am EST

payout done!

Date: 01.04.15 20:33
Received Payment 5950.00 USD from account U1147453
Batch: [protected].
Memo: Shopping Cart Payment. Withdraw to upworkptr.com.

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creativemanikch
, IN
Nov 18, 2014 6:19 am EST

Thanks to ur reviews I am working on this site but after reading so many reviews, infact negative reviews immediately I had decided not to work on this site.

I had earned from few sites like, Paidverts, Neobux, Clixsense, Cashnhits, Paid to click, etc...

My refferal link is, if you are interested can join me if you are not a member of any of these sites :-
Neobux.com - http://www.neobux.com/?r=creativemanikc
Clixsense.com - http://csl.ink/4H4
Paidtoclick.in -  http://www.PaidToClick.in/index.php?ref=creativemanikch
Cashnhits.com - http://www.cashnhits.com/index.php?view=ptp&ref=creativemanikch
Paidverts.com - https://www.paidverts.com/ref/creativemkch

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karthik0055
, IN
Oct 13, 2014 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i am also workprt.com working i have reached for $37, 000.00 but not getting payments.why not come in payment sir

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NEIVA
, BR
Oct 12, 2014 3:31 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

DEAR cHRISTOFFER - put the proof of your payment here please

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NEIVA
, BR
Oct 12, 2014 3:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing is happening with me. I crossed $20, 000.00 limit but not getting payments - This site is a SCAM!

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NEIVA
, BR
Oct 12, 2014 3:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The same thing is happening with me. I crossed $20, 000.00 limit but not getting payments - IT´S A SCAM

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karthik0055
, IN
Sep 15, 2014 1:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have $20000 earned the money for 30 days not come for request payout why tell me

ComplaintsBoard
F
10:27 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UpWork ILLEGAL SUSPENSION OF ACCOUNT

Good day
Well i know why i get suspended ... but its only a mistake forum post .. i accidentally used my wife account instead of mine ...

Remember accident, mistake and sickness is a natural phenomenon you cannot blame anyone on it ...

ive got 3 contracts that still running and a 7 interview
and they suspended me ...

THEY HAVE VERY BIAS FORUM MODERATOR ...

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chit0z
, PK
Sep 17, 2015 9:30 am EDT

5000+ hours. Life time rating of 4.9+ Suspended. Bam! I kept on asking what's the reason behind suspension but no reason given. They tricked me in closing my opened projects. And then they suspended the account. No reason, no matter how many times I asked. They seriously need to get their **** right. I am not even sure if oDesk CEO Stephane Kasriel is aware of what their amazing "Marketplace Quality Team" is doing. This wasn't end of the world, but extremely disappointing. Company claiming to be leader in freelance market, providing jobs to thousands of people around the world and such behavior? They need to check the quality of their quality team. If they are letting go someone they should show courtesy to let them know what happened, give them a chance. At-least make them feel okay.

Last message:

I really want to help you with your concern but based on our records our working relationship must come to an end.
Our commitment is to maintain a safe and trusting platform for all users. As a private company, we also have the right to determine who can engage in our platform and at this time our Trust and Safety management team has come to the conclusion that your participation can no longer be supported.

This decision is final and there is no appeal process. While we respectfully ask you not to contact us again, we do wish you the best of luck in all your future endeavors.

Thank you.

Sincerely,
Alina
Freelancer Support Specialist | support.odesk.com

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ahsan siraj
, PK
Jun 16, 2014 5:36 pm EDT

i am also a suspended due to just one mistake i dont know why odesk always suspend contractor always while the mistake is by there own odesk and spam clients why i suspend and i know there are plenty of loyal and strong contractors suspended by odesk and i believe odesk will be no more number one on market soon ..if they continuously behave and rules like this..its truly unjustice .cruelty my profile score is 100 by 99 ..as i alaways dilivery best work to odesk client thats why they love odesk behind the odesk success is just we all of us ..who did grea tworks..guys is there any legal way left for normal our accounts again// i wish odesk CEO will resume all the suspended contractor again..and give one chance to all..i hope one day they will see this..
warm regards:
Ahsan siraj

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OdeskContractor
, IN
Nov 15, 2012 8:58 pm EST

Odesk Authority and Rules is Realy Unjustice, nonhuman and non Democracy.

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ODeskPinoy
, PH
Sep 21, 2011 7:13 pm EDT

Don't put too much of your life on ODESK, they will push you on the edge of the cliff whenever they want.

true check this complaint, an entire blog about someone who made it on oDesk, then made the mistake of filing a complaint about oDesk's poor customer support which resulted in permanent suspension.

http://odeskpinoynewbie.blogspot.com/2010_03_27_archive.html

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NotnowOdesk
, PH
Jul 11, 2011 12:17 am EDT

I was too a victim of Odesk. I have started working on Odesk since March of 2010, and my account was suspended permanently after a year. With a 4.80 star rating and almost 1000 hours.
So here are the reasons and story behind my struggles on Odesk.

1st violation: If you’re an old or started earlier on Odesk, you could notice that the system "You have applied for this job" is a new system that lets you know you have already applied for that job opening. I was job hunting on that time and I was searching on Business related job opening which is my expertise. I was reading the entire job opening which they look the same for they have the same needs. Copy and paste was not my style in writing cover letters for I have read their terms that spam cover letters are not allowed. I was really confused that one day, they had suspended my account and told me I was having spam cover letters. They told me to have an ID with my verification on it, so I passed a postal ID which is I processed a week and 3 days. I have lost all my job interviews, the jobs applications as well as my time to work. This clearly states that it is not my mistake on my first violation and "they only wanted me to make my account verified so they are making up reasons so I would give them something as identification." Verify your account system was not yet available at that time. Account resumed.

Conclusion: Odesk can suspend your account with no further notice, gives you hassles and also blames you a violation you never committed for their own purposes. (Identification)

2nd violation: I had an employer from Israel and we are working on a powerpoint presentation which he needs it in 3 days. This was an urgent project and he needs it to be done quickly. As a freelancer, you also want to get paid after a project is completed. After we had finished the presentation, his account was suspended and he is not able to send funds. At that time, I needed also money urgently for I have a family and bills to pay (life of a freelancer). So he proposed to me that he would pay me outside Odesk which is Paypal directly, so I agreed to his terms. I knew it was a violation on Odesk terms, but can I decline his proposal? My family will starve if I hadn't agreed on his terms and maybe has possibilities he could runaway with the project finished. Odesk suspended my account for the 2nd time and I admit it was my mistake on this violation. Account resumed.

Conclusion: Odesk is serious on having their percentage on buyers’ funds as well as providers’ earnings.

3rd and last violation: There was a time that I had an employer from the US, this man was really great when we were starting on a social media marketing project. He talks like an educated man whenever we discuss about the project. I would like to let you know guys that I had basic pay of $3-5 per hour on my Odesk profile and with this employer; we had a $1 per hour and 2 hours per week contract. (I accepted this job even though I know the rate is not that good, its still money) One day, he accused me of stealing his money which is the time I had worked for his project and I was wondering what I have done to him to act that way. Seriously, I have higher rates on my past projects and campaigns which are double or triple $1 and I would steal a total of $2 per week? I was so mad and disgusted that after I had done for him on his projects he would accuse me that way. So I need to confront my buyer and explain to him. Another day had come that ODESK again suspended my account but this time it was permanently. (Employer reported me of stealing and threatening which I would assure you guys is not true) They will always accept employers' accusations and take their side.

Conclusion: Odesk is biased when it comes to decision making between provider and employer. Whatever the provider's nationality is, they will always take employers' side. Come to think of, no employers' is equal to no profit. Employers' funds are their profit so providers are second to their priorities. Notice or try to have a misunderstanding with your employer, you will be treated and experience the way I did.

Message: Don't put too much of your life on ODESK, they will push you on the edge of the cliff whenever they want.

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OdeskProviderVictim
, PH
Jun 23, 2011 11:25 pm EDT

I have been working in ODESK for two years. I had the unfortunate mishap of complaining to their customer service and their Odesk Marketplace of my recent buyer (also known as my employer) and some of my co-workers making fun of my ethnicity and my being a disabled person other than having a hairlip.

If I could draw your attention to their ODESK Marketplace regulations, it bespeaks of two things: GUARANTEED PROTECTION from work and harassment of any form.

When I complained about the buyer's behavior, what happened was that Customer Service referred my case to their Marketplace and I was asked to submit my evidences from pictures (JPEG/PNG) to chat transcripts of any form if available. I have done all of that.

While awaiting the result of the investigation, WITHOUT WARNING, ODESK SUDDENLY PERMANENTLY SUSPENDED MY ACCOUNT.

I was the victim and the complaining party and this is what they do to complainants.

This horrible story just tells you that ODESK is BIASED if you will complain about American Employers and Filipino Co-Workers. I am a Malasian Christian working from home because of my condition but this does not mean I am not useful nor am I a dependent.

ODESK TOLD ME THAT MY SUSPENSION WAS PERMANENT AND I CANNOT ANYMORE COMPLAIN AND THEY WOULD NOT RESPOND TO MY EMAILS ANYMORE.

They claim to have warned me but there was absolutely none and now my account has been permanently suspended and according to their email, it is their prerogative not to reply inspite of the fact that I have a pending complaint lodged against my buyer.

BEWARE! IF YOU ARE A DISABLED PERSON, NOT AN INDIAN, NOT A FILIPINO, THEN PLEASE DO NOT APPLY AT ODESK.

I HAVE LEARNED THAT THEIR CUSTOMER SERVICE ARE MOSTLY FILIPINOS BUT THE WAY THEY SPEAK (NOTWITHSTANDING THE POOR GRAMMAR) COMES WITH A RIGHTEOUS INDIGNATION OF SORTS AND IT IS AS IF THEY ARE AMERICANS AS WELL TOTALLY FORGETTING THEIR BEAUTIFUL CULTURE.

A very sad situation that ODESK refuses to rectify.

-ODESK PROVIDER VICTIM-

ComplaintsBoard
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10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

UpWork violation of privacy of odesk

I have been a trustworthy provider who has some reputation among odesk community but odesk suspended my profile, account, job applications, job offers and contracts in order to force me to provide privacy including date birth, photo, address proof etc. They simply cut off my income.

I feel this crossed the line. Provider should also have certain privacy. I asked around, but other buyers and providers did not have to provide such information!

Odesk also suspended my access to forums, so that they can cover this issue! Because I submitted many tickets to customer support, odesk even blocked me from their customer support! Later they permanently suspended my account.

Long time ago before this incident, my profile was secretly hidden by odesk from search, and I did not know this until someday a buyer told me he could not find me! And it happened a few times!

I have heard a lot of cases that buyers were scammed by providers at odesk, but odesk did nothing to help. I was honest and reliable and I never scammed anyone, but my account was suspended! This is very unfair! Maybe because odesk feel they cannot earn a lot from my working, so they just throw me out?

I am finding a good lawyer regarding this issue and welcome anyone else to join in.

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raquelmorrison
, NZ
Jul 02, 2011 11:44 am EDT

odesk sucks! they suspended my account without any valid reason! one of my employer set a fixed contract for me but i end up ending the contract seeing this employer that i work onto this projects got a load of works to be done where its out for the interview that we had and then he report me to odesk team about not completing the projects well who the hell would like to continue this kind of work where your employer pay you next to nothing! beware of this employer name " Edward Sayers" hes such a money sucker! he didnt even pay me any single cents for that worked that i have done! dont trust to any "fixed priced work" odeskers seems to be unfair they both sucks!

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OdeskProviderVictim
, PH
Jun 23, 2011 11:24 pm EDT

I have been working in ODESK for two years. I had the unfortunate mishap of complaining to their customer service and their Odesk Marketplace of my recent buyer (also known as my employer) and some of my co-workers making fun of my ethnicity and my being a disabled person other than having a hairlip.

If I could draw your attention to their ODESK Marketplace regulations, it bespeaks of two things: GUARANTEED PROTECTION from work and harassment of any form.

When I complained about the buyer's behavior, what happened was that Customer Service referred my case to their Marketplace and I was asked to submit my evidences from pictures (JPEG/PNG) to chat transcripts of any form if available. I have done all of that.

While awaiting the result of the investigation, WITHOUT WARNING, ODESK SUDDENLY PERMANENTLY SUSPENDED MY ACCOUNT.

I was the victim and the complaining party and this is what they do to complainants.

This horrible story just tells you that ODESK is BIASED if you will complain about American Employers and Filipino Co-Workers. I am a Malasian Christian working from home because of my condition but this does not mean I am not useful nor am I a dependent.

ODESK TOLD ME THAT MY SUSPENSION WAS PERMANENT AND I CANNOT ANYMORE COMPLAIN AND THEY WOULD NOT RESPOND TO MY EMAILS ANYMORE.

They claim to have warned me but there was absolutely none and now my account has been permanently suspended and according to their email, it is their prerogative not to reply inspite of the fact that I have a pending complaint lodged against my buyer.

BEWARE! IF YOU ARE A DISABLED PERSON, NOT AN INDIAN, NOT A FILIPINO, THEN PLEASE DO NOT APPLY AT ODESK.

I HAVE LEARNED THAT THEIR CUSTOMER SERVICE ARE MOSTLY FILIPINOS BUT THE WAY THEY SPEAK (NOTWITHSTANDING THE POOR GRAMMAR) COMES WITH A RIGHTEOUS INDIGNATION OF SORTS AND IT IS AS IF THEY ARE AMERICANS AS WELL TOTALLY FORGETTING THEIR BEAUTIFUL CULTURE.

A very sad situation that ODESK refuses to rectify.

-ODESK PROVIDER VICTIM-

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fmalapit
, PH
Dec 11, 2010 10:33 am EST

Odesk is very bias ...

my account has been suspended too

i can be a witness if you want

ComplaintsBoard
R
2:19 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

UpWork Credit Card Fraud

I have been scammed by oDesk resource. Be very careful while hiring any resource on oDesk (virtual assistant, blog poster, programmer - anything). I had hired this person in November 2009 but didn't give him in assignment (his allowed working hours specifically said "0"). Yet he went in and started charging for work of which there is NO RECORD WHATSOEVER (he claims he worked offline - but nothing in their Online Diary). This service provider, who goes by "PaulSystems" or "Tonmoy Paul" from Bangladesh, started charging over $600 hours per week from end of December. He charged over $3000 on my account since December claiming that he and his team did work for me. As I was away for a month I didn't get to check my bills or invoice during this period. Once I got this information, I reported to oDesk and so far I have 0 response from them. I am thinking of suing oDesk or flush this in the media so that the people using oDesk become wary and careful about this kind of issue with oDesk. Once again, this should be BIG WARNING for anyone wanting to deal with people through oDesk.

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DawnMarieP
Milwaukee, US
Jan 06, 2012 5:29 am EST

Odesk is horrible and they are scammers! They charged my credit card $600 for work never done! I opw my credit card reverses the charges.

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raquelmorrison
, NZ
Jul 02, 2011 11:42 am EDT

odesk sucks! they suspended my account without any valid reason! one of my employer set a fixed contract for me but i end up ending the contract seeing this employer that i work onto this projects got a load of works to be done where its out for the interview that we had and then he report me to odesk team about not completing the projects well who the hell would like to continue this kind of work where your employer pay you next to nothing! beware of this employer name " Edward Sayers" hes such a money sucker! he didnt even pay me any single cents for that worked that i have done! dont trust to any "fixed priced work" odeskers seems to be unfair they both sucks!

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usnswcc11
Orlando, US
Mar 11, 2011 4:13 pm EST

I hired Omar Edwards from Shabz Design to make 2 pages on my Facebook for $20 and 100 fans on facebook for $4 ($0.04/fan). This was one of my first posts on oDesk so I made this an hourly job instead of fixed because I figured I would get quoted an amount of hours which I can then make a milestone for these certain hours. We agreed on $24 and spoke back and forth on oDesk and skype. He finally messaged me on Odesk on March 3 stating he has completed the job. I reviewed and had a few changes which he complete quickly. So I went into payments to make a milestone and I submitted a $24 bonus on accident instead of closing the job and submitting $24 for this fixed job. He did not mention anything about the hours, and I failed to change this to a fixed job. So I contacted support through live help and told them I made a payment but it is not being released. Here is the conversation which was fairly short since I was on my iPhone:
Allan: Hello, Alex D. Can I help you with anything today?
Alex D: ID [protected]
Allan: hi is that a contract id? please hold as I check that on your account
Alex D: I hired as hourly but I paid worker as fixed price.
Alex D: But it says I paid as bonus
Allan: I see - I'll check your payments as well.
Alex D: And it will not release
Allan: yes when you pay a fixed price it is usually called a bonus payment
Allan: oh ok
Alex D: And I already ended and we left feedback for eachother
Allan: is that the $24 payment?
Alex D: Please release payment
Allan: yes sure I will go ahead and ask finance to charge your card
Allan: one moment pls
Allan: glad to report that your card was charged successfully
Allan: thanks for contacting oDesk today!

After the payment was released, I felt comfortable telling the agent that my job was complete and I wanted to release payment. Keep in mind I work 15 hours a day, and I use oDesk as support to get my work done and depend on oDesk agents to help or catch mistakes if I speak with them. That is what sets apart good customer support from horrible support. So thinking everything was ok, I left very good feedback. After I received the 100 fans from Omar Edwards, I turned on my own Facebook fan account from an external website. This website is where people with fanpages can exchange fans/likes. You can gain anywhere from 30-100 fans in one single day. They just constantly stream in as long as you have enough credits in your account which I had plenty. I had paused it so I can see if Omar's (Shabz Design) fan technique really worked and it did. I received about 120 fans and it slowed down so I un-paused my own fan account to begin exchanging fans on my own and went up another 300 fans in approximately 3 days. So I decided to ask Shabz Design to give me another 400 fans at $0.04/fan and he said I already owed him for 300 fans. He saw my facebook fanpage and claimed it was him that got me 300 more fans and I should pay what I owe. I told Omar Edwards we agreed on 100 fans and that is what I paid you. He disagreed so I took screenshots of my account and showed him 5 pages of fanpage likes that I have received on my facebook fan exchange account on an external site. I have proof of building my own fan base and showed him but he suggested that it was him as if he is the only one who knows how to obtain facebook fans. I used him for additional fans because I like to use different methods of obtaining fanpage likes. After I told him I will not pay him for work I did myself and work that we did not agree on, he told me his charge for fans is $0.12/fan instead of $0.04/fan. He said he will not charge me the same price as before so I told him I will no longer need his service.

After we spoke I begain other work and did not pay much attention to oDesk because I had to attend to other very important matters in my business NOT knowing that the job was still open and the $24 I had paid him was still considered a bonus and not as a final payment. Approximately 8 days later I receive notice from oDesk that I was charged for $35.55! So I logged in to see why this was charged to my account and noticed Omar Edwards from Shabz Design summed up $0.12 x 300 fans = $36 so he logged on oDesk and logged 5.33 hours @ $6.67/hr which = $35.55! Very clever way of taking advantage of someone who just began using oDesk and made an honest mistake of paying him the wrong way. He saw that I was inexperienced with oOesk and deliberately logged on to oDesk to log hours which we never agreed upon. I take this no other way then theft. If you leave your wallet on a table, and turn your head for a second, it may get stolen. Maybe it is a bad idea to put your wallet on the table in the first place, but steeling the wallet is a crime regardless of where it is. IT IS NOT YOURS!

I then contacted oDesk to file a dispute and they told me my time for dispute was over!? Here is the ticket conversation:

Ionie: Hello, Alex D. Can I help you with anything today?
Alex D: Hello I have a feeling the worker I hired has manipulated odesk to charge me $35 today but I already paid him $24 for the work he did. Unfortunately it was done as a bonus since I am very unfamiliar with odesk. So we left eachother feedback and that was it. Now I have a new charge for hours that we did not agree on
Ionie: One moment let me check
Ionie: May I have the Contract ID please?
Alex D: His name is Omar Edwards from Shabz Design. He made 2 pages for my Facebook page for $10 each and he got me 100 fans for $4. Each fan was $0.04
Alex D: I am on my iPhone. I am not sure if this chat will end if I try and go to another page
Ionie: No need
Ionie: one moment please
Ionie: So the agreed amount you had with him is just $24 is that correct?
Alex D: Yes only $24. I asked for more fans but he wanted to charge me $0.12/fan and I said no I will not pay more. So I deleted him from skype because I did not appreciate the price spike. He claims he gave me more fans then 100 which is not true so he probably thinks I should pay. We only agreed on 100 fans for $4
Alex D: And 2 pages for $20. I would also like to take back my feedback if possible because this is not professional to do.
Ionie: unfortunately you hired him under an hourly contract which is a guaranteed payment it means everytime a contractors log in they will get paid per hour
Ionie: you will need to speak with your contract to process a refund
Ionie: as employers review period for the week he worked for was already ended yesterday
Alex D: Well can you see screen shots? He didn't do any work. The job ended a while ago before I left feedback
Ionie: Unfortunately time given to you to dispute charges for the week he worked for already ended yesterday so we cannot file a dispute any more
Ionie: it is the emcccccccbpnffketrrhinglugccnkcrinvnuounjjtfnfvjf
Ionie: employers responsibility to check the work diary during the review period and file a dispute between that time as well incase there are issues on the work diary
Alex D: I have all logs of skype messages. I will try and ask this thief to refund but if he says no, I am calling my bank to file for a charge back and I have all conversation logs to prove the work ended before I paid him $24
Ionie: What you can only do now is to contact him and ask for a refund
Ionie: Problem alex is you hired him under an hourly contract it is stated on our policy that hourly contracts are a guaranteed payment. So what ever agreement you have with him if you hire him under an hourly contract and contractor logged in he will still be paid
Ionie: Contract that you should have offered shoukld be fixed price if it will be a task something like a commission basis'
Alex D: Yes and I will also call my bank to file a charge back and I'll discontinue using odesk. This is not fair. I will not participate with a company that does not help claims such as mine regardless of the dispute time. I was unaware and did not receive any notification that I was being charged. I thought once you pay and leave feedback the work is done. I did not make a milestone or agree more hours.
Alex D: I asked to change to fixed but this is not possible. You can see our conversations in inbox. I don't understand why odesk cannot investigate this. There is proof.
Alex D: You understand that I will not be robbed like this. I will not let someone just take my money because of a loophole in that I failed to understand. You should not protect someone who takes advantage of people like me
Ionie: he cannot change it to a fixed price as you have to do it on your end
Alex D: So now he will continue to login and take my money. I want this job closed now please.
Ionie: Also, if you both just agreed to make a bonus payment on this you should have set the weekly limit to 0
Ionie: The logged in he made was made when the contract he had with you was still active
Ionie: How it works was posted on our odesk User Agreement which we asked user to accept
Alex D: I don't know how to do that! I submitted a ticket explaining this and I said job is complete please release payment. Then I left feedback and I thought job was closed. He logged in and did not work!
Ionie: The charges on your account was for the log in he made March 1
Ionie: as I see here contract was ended march4
Ionie: You were just charge yester as employers review periods end Sunday 23:59 UTC
Ionie: Your contractor can refund these funds
Ionie: please speak with him and ask for a refund
Alex D: I know about user agreements as I own a business and I also like to protect myself from refunds but I hope you understand that regardless of what accepted, I did not accept to be robbed or to have odesk not take my claim into consideration and investigate. You guys are not robots. You can clearly see that I have been taken advantage of. But if you want to be defensive and protect a thief then I will protect myself too. I'll discontinue using odesk and submit a charge back since you don't seem to realize that im just an honest person who is just asking for my money back which was not earned buy this crook! I work too hard for me to sit back and let this happen.
Alex D: Please close this job to prevent this a**hole from charging me again. Have a good night.
Ionie: Time period given to you to file a dispute was already ended
Ionie: and it is your obligation to check their work diary'
Ionie: Ionie exited session.

I agree that there are policies to follow but you cannot write a policy for all issues. It is not possible. I was in the military and there are issues that still happen to this date that there is not a policy in place for. We are all humans, and we have to treat each case differently. I tried to contact Omar Edwards from Shabz Design on skype and he blocked me right away so I then knew this was not a mistake. He deliberately took advantage of me. I contacted oDesk one more time and pleaded that they look at my case and forward it to a manager for review and Odesk refused to help me. I am an honest man and I explained to odesk that I have proof of our agreement and him saying the job is $24 and he has completed it on March 3. Odesk will realize Shabz Design obviously took advantage of my open project to log hours which he did not work if they just reviewed the evidence! I will be damned if I just let some jackwagon steel my money. How are you going to ask a thief to give you your money back? I understand policies but this is a very clear case of abuse. Odesk should set all hourly jobs to 0 by default, NOT unlimited incase things like this happen! Once the job has been awarded, it should be up to us to set the hours we agree upon and have the provider agree and accept. If you set as unlimited as default, the provider can begin logging any hours he wants! This is ridiculous! There are no checks and balances here. Mistakes happen! I am getting no protection here. I am going to try once more to get help from odesk. If it fails, I will file a chargeback and I could care less if my account is closed because I will not support a company who does not have the capacity to investigate claims of abuse. If I would make suggestions to odesk I'd say to set all new hourly jobs to 0 by default so if people like me are new to odesk and do not know that the job starts off as unlimited, the provider will be forced to remind them to add hours just like milestones which we both can agree and accept! But if people like me accidentally do not change the hours from unlimited to whatever hours that we both agree upon, the provider can stay quiet and log as many hours as he wants which is a ridiculous loophole in favor of any dishonest person or company like Shabz Designz. Wake up oDesk! I have read countless complaints about the same issue! Don't you think it's time to take a closer look at your policies?! You give little time and notice to file disputes! Now that I have been charged, I cannot dispute?! I literally contacted oDesk with in one hour after I received notification that I was charged. I will do my research and find out if I can file a BBB complaint. I will also post this on /link removed/ sitepoint.com, etc... I do not care if this takes 30 hours out of my work time. I will gladly do this so I can warn people of Omar Edward's scam tactics from Shabz Designz www.shabzdesignsinc.com, and oDesk's lack of protection for employers!

O
O
odesk_provider
, US
Aug 31, 2010 8:49 am EDT

I have been a trustworthy provider who has some reputation among odesk community but odesk suspended my profile, account, job applications, job offers and contracts in order to force me to provide privacy including date birth, photo, address proof etc. They simply cut off my income.
Long time ago before this incident, my profile was secretly hidden by odesk from search, and I did not know this until someday a buyer told me he could not find me! And it happened a few times!
I have heard a lot of cases that buyers were scammed by providers at odesk, but odesk did nothing to help. I was honest and reliable and I never scammed anyone, but my account was suspended! This is very unfair! Maybe because odesk feel they cannot earn a lot from my working, so they just throw me out?
I feel this crossed the line. Provider should also have certain privacy. I asked around, but other buyers and providers did not have to provide such information!
Odesk also suspended my access to forums, so that they can cover this issue! Because I submitted many tickets to customer support, odesk even blocked me from their customer support! Later they permanently suspended my account.

vWorker
vWorker
Tampa, US
Mar 19, 2010 8:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, this is Nicole from Rent a Coder.

I empathize with the unfortunate experience you've encountered. One of the unfortunate facts about this type of problem is that oDesk arbitration is limited to before the buyer releases escrow (3 days after the timecard completes). After the money is gone, you can no longer exercise arbitration. This is what makes choosing a safe service extremely important.

I recommend in the future, not to set up a recurring timecard if you know you will be out of the office. Set a limit on the weekly amount instead, so that if you forget, your losses are limited.

Why not give Rentacoder a try? At Rentacoder, we protect your money with free escrowing so your money isn't given to a worker until the work is complete and satisfactory. We additionally allow you to verify the time worked on a project with an 'in and out' real-time card application. This application records the worker's desktop and webcam so that you can witness your project's development.

We also offer full arbitration on all projects free of charge.

You can compare the 7 major services through this link to learn even more: http://www.rentacoder.com/RentACoder/DotNet/misc/CompetitorInformation/WhyRentACoder_ForBuyers.aspx

If you have any questions, please let me know. You can also call in to talk to a facilitator 7 days a week, or email us (see http://www.rentacoder.com/RentACoder/misc/Feedback.asp).

Nicole
www.rentacoder.com

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UpWork Nothing but problems

I went to elance to see if I could swing some extra cash on the side. I'm a freelancer and their ads are everywhere so I checked it out and bid on a few projects. Couldn't believe how low the bids were for some of these tech jobs I guess that's what happens when you're competing against people in India for work. They can afford to bid lower. Problem comes when I get an accepted bid at lower than my usual rate but it's still good extra money so I take it up do the work and BAM the guy splits without paying me. Now elance won't intervene, I got no cash and I'm out six hours of good hard work. Lame!

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TaylorK
Chicago, US
Jan 26, 2010 3:03 pm EST

I am sorry that you had difficulties with one of Elance's providers. I personally have used Elance as a provider and a buyer and just like anywhere, there are some good and bad ones in the bunch. However, I don't necessarily blame Elance but myself for choosing the way that I did.

What I have learned is to use Elance's system to your advantage and to never base one's decision on the feedback system alone. Instead, you should interview the provider or buyer thoroughly and make them sign a contract before you do any work. As a provider, I also request half down and half upon completion.

In your instance, I would not have rendered the work until it was completely paid for and if it wasn't paid for, I would use it elsewhere as stated in my contract. Instead, I would give them an non editable pdf file. For instance, let's say I wrote some articles that were not paid for in full. I would then inform the buyer that if they didn't pay the remainder that the articles would be used elsewhere. If they didn't pay, I would "spin" them and sell them somewhere else so that all my efforts were not in vain. Perhaps you could do something like this with the technical work you did. Then, all hope wouldn't be loss.

Again I am sorry for your situation and hope that you don't give up on Elance as they can be great.

UpWork Customer Reviews Overview

Upwork is a popular online platform that connects businesses with freelancers from all over the world. The website has received numerous positive reviews from clients and freelancers alike. One of the most significant advantages of Upwork is its user-friendly interface, which makes it easy for clients to post job listings and for freelancers to find work that matches their skills and experience.

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Upwork also offers a range of tools and features that make it easy for clients to manage their projects and communicate with freelancers. These include time tracking, invoicing, and messaging tools, which help to streamline the entire process and ensure that projects are completed on time and within budget.

Freelancers who use Upwork also benefit from the platform's payment protection policies, which ensure that they are paid for their work and that clients are satisfied with the results. This gives freelancers peace of mind and helps to build trust between clients and freelancers.

Overall, Upwork is a reliable and efficient platform that offers a range of benefits for both clients and freelancers. With its user-friendly interface, diverse job categories, and payment protection policies, it is no wonder that Upwork has received so many positive reviews from users around the world.

UpWork In-depth Review

In summary, UpWork is a very good platform for freelancers and businesses looking to hire. It has many services and a wide range of skills. The site is easy to use, and there is good support for when problems happen. But, it can be a bit expensive, and sometimes it is hard to choose because there are so many freelancers. Now, let's talk more about each part.

1. Overview of UpWork

UpWork is a big marketplace for freelancers. People and companies can find professionals for many kinds of jobs, like writing, programming, and design. It is a place where you can hire or get hired from all over the world.

2. Services Offered

UpWork offers services like job posting, freelancer search, and tools for managing projects. They also have a system for time tracking and making payments safe.

3. Ease of Use and Interface

The website is easy to use. You can find things quickly, and it is simple to post a job or to apply for work. The design is clean and not confusing.

4. Quality of Freelancers and Professionals

There are many skilled freelancers on UpWork. But, because there are so many, sometimes it is hard to find the best one. It is important to look at their profiles and past work.

5. Range of Skills and Expertise Available

UpWork has freelancers with many different skills. You can find people for small tasks or big projects in areas like tech, creative work, and business services.

6. Pricing and Value for Money

UpWork can be expensive because they take a fee from what you pay to freelancers. But, if you find the right person, it can be worth the money.

7. Project Posting and Bidding Process

When you post a job, freelancers will send proposals. You can choose who to hire by looking at their bids, profiles, and reviews.

8. Communication and Collaboration Tools

UpWork has good tools for talking with freelancers and working together. You can message, share files, and even video call inside the platform.

9. Payment Systems and Financial Security

The payment system is safe. UpWork makes sure that freelancers get paid and that clients are happy with the work before releasing the money.

10. Dispute Resolution and Support Services

If there is a problem, UpWork has a process for solving disputes. They also have customer support to help with any issues.

11. Success Stories and Case Studies

There are many stories of people and companies who have been successful with hiring or working on UpWork. These can be found on their website.

12. User Reviews and Ratings

Freelancers and jobs have reviews and ratings. This helps to choose who to hire or what jobs to apply for.

13. Mobile App Functionality

UpWork has a mobile app. It is useful for messaging and checking on jobs when you are not at your computer.

14. UpWork Policies and Guarantees

UpWork has policies to protect clients and freelancers. They make sure that the work is done well and that people get paid.

15. Comparison with Competing Platforms

Compared to other sites, UpWork has more jobs and freelancers. But, it can be more expensive and competitive.

16. Opportunities for Professional Growth

Freelancers can grow by getting good reviews and more experience. UpWork also offers tests to show skills.

17. Community and Networking Features

There is a community forum where you can talk with other users. This is good for making connections and learning.

18. Security Measures and Data Protection

UpWork takes care of your personal and payment information. They have strong security to protect data.

19. Accessibility and International Reach

People from many countries use UpWork. It is available in many languages and you can pay in different currencies.

20. Final Verdict and Recommendations

UpWork is a good choice if you need to hire freelancers or want to work as one. It is safe and has many options. But, remember to check the fees and reviews carefully. It is a good idea to start with a small project to learn how it works.

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- Summarize the main issue with UpWork in the 'Complaint Title' section.

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- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
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