I had the same things happen. I signed up for one month only and couldn't find a place to stop auto-renewal. I could only see a place to cancel immediately, presumably keeping you from using the rest of the month you paid for. A salesperson called to get me to sign up for more, but I told her that I didn't want to sign up for more. I told her she could call back in case I changed my mind, but that I wanted to cancel the auto-renew and couldn't find it. Instead of directing me to where I could cancel it online, she said she would do it for me. She did not, and I go charged another fifty bucks. I immediately cancelled my account online, which I thought was not necessary due to the salesperson saying they would cancer the auto-renew. I took out my photo and all the info I could get out. I also called the number that had been used to make the sales call and left a message. No one returned my call. I called a few days later, and no one returned my call. Finally, I got a phone number off a complaint board and called them. They tried to get me to sign up for more months, but then after a long conversation said they were no authorized to refund my money. I said I would begin recording the call, and they hung up on me. They sent me an email asking me to describe the "match" that I was having problems with. I responded, saying that I was not having problems with a match and described the problem. They emailed me back refusing to refund my money but said I could make a "comment" to some address in California, emphasizing that it was no guarantee that I would get my money back. I called my bank who said they could reverse the charges. The bank had me write up a long statement and said they would submit it to VISA. Then, I got a letter from the bank that said I only canceled my account but didn't cancel the renewal. I called them and they said that that was based on what eharmony said. They said they would check into it and call me back. They called back and said that because I had not cancelled the autorenewal on the internet, I could not get a refund. They asked me for proof that I'd canceled my account. This, after I mentioned that eharmony was still sending me emails as though I was a member. They told me to take it up with the company.
Basically, I found that even though I only signed up for one month and asked the representative to cancel the autorenewal and she said she would, I am still being charged a monthly fee and receiving annoying emails. Even though the morning of the first day after my month expired, I called them and told them they shouldn't have charged my account and also manually ripped my info out of my account and manually canceled it, they didn't return my calls and claim I have not canceled my auto-renew.
This company emphasizes that they screen for character, but they are not customer-oriented and do not do what they say. They set things up to trick you out of money when you say you don't want more than what you asked for. Even cancelling your account requires careful attention as their cancellation process includes attempts to divert you from it.
This company should be disciplined as they are stealing money from customers who don't want any further service and didn't sign up for it in the first place. You can't trust anything they say verbally, and don't count on them even respecting what you do online.
I had been planning to go back later in the year and sign up for more time as I had been a client previously and felt that it was a worthwhile service at that time. However, I will never deal with this company again, and buyer BEWARE!!! They don't practice what they preach. The dangers of online dating start with the dating service eharmony!