EgyptAir / Lost baggage
My baggage was lost by egyptair 7.7.2012 on flight numbers ms552 and ms044. The case number hrgms16498, and i'm living in egypt...
Egyptair customer relation didn't do anything yet, only lie to me by e-mail. They answered every 3rd mail from all. To my mind it looks like a general egyptian mentality, never tell the true, do everything tomorrow or never, and nobody knows what is the responsibility. But egyptair was responsible for my checked baggage, it means they must to pay compensation for me. I don't know, what can I do with this situation.
I think the director of customer relation don't know anything about this case and I hope someone from egyptair will read this complain.
I was satisfied with egyptair's ground and in-flight services until this happened.
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