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Eglobal Wirless Inc., Eglobalwireless.com / Faulty Advertisement, Faulty Customer Service, Faulty Prducts, and Faulty Policy

1 Boca Raton, FL, United States Review updated:

Oct. 12, Tuesday: Order made (3 netbooks w/ 2 year warranty) Priority Processing and Shipping paid for 3-5 business day delivery.
Oct. 21, Thursday (6 business days later): Called to check status of order. Learned order wasn’t shipped yet due to back log. Emailed company and asked for refund for Priority Processing and Shipping & Handling. Eglobal didn’t respond to my refund request and I DID NOT RECEIVE REFUND FOR PRIORITY PROCESSING & SHIPPING even though I PAID to have my SHIPPING EXPEDITED
Oct. 23, Saturday: Netbooks arrived. Started to personalize netbooks and tested wi-fi. Noticed that 7"GENERIC NETBOOKS WERE DEFECTIVE:
1) Internet took 2 to 5 minutes to scroll down (VERY SLOW).
2) Internet/Computer would also freeze.
3) Battery dies quickly (within 1 to 5 minutes even when fully charged).
3) Black Netbook died while tests were being done, didn't work w/ electric plug.
Oct. 23, Saturday: Emailed Eglobalwireless.com about my disatisfaction with the PRODUCTS they sent and with their REFUND POLICY.
Oct. 25, Monday: This EMAIL REPLY (attached below this list) from EGLOBALWIRELESS.COM leads me to believe that :
1. They are AWARE that the products that they sell are of POOR QUALITY and NOT HOW IT'S DESCRIBED ON THEIR WEBSITE (False Advertising).
2. It leads me to believe that their philosophies and missions on their website about CUSTOMER SERVICE are FALSE.
3. Eglobalwireless.com's REFUND POLICY is a ploy to MAKE A PROFIT off of the DEFECTIVE PRODUCTS they sell.
Eglobalwireless.com's EMAIL REPLY to me on Monday, October 25, 2010:
Thank you for your email. Honestly for $99.00 what were you expecting to get? Its a GENERIC made in china, no frills Basic netbook.. You cant blame us for the quality of these units. We do not manufacture them .You could have called us OR did a little research and homework on what you were buying. (eglobalwireless.com email reply, 2010)
I paid $352.07 TOTAL, I received ONLY $225.00 back. I BELIEVE THEY SHOULD'VE REFUNDED MY FULL REFUND BECAUSE THE PRODUCTS THEY SENT ME WERE FAULTY PRODUCTS!
VIDEO DOCUMENTATION CAN BE FOUND ON YOUTUBE:
http://www.youtube.com/watch?v=Vg0rwyAD0aQ
http://www.youtube.com/watch?v=roPT639Tcxw

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Comments

  • Zl
      13th of Nov, 2010
    0 Votes

    This matter has been resolved by Eglobalwireless.com and I, the customer, am fully satisfied with the results.

  • Ap
      21st of Dec, 2010
    0 Votes

    Oh wow and they're lying saying that they are the customer. I am soo stupid to have ever bought anything from there. I can't wait to see if my notebook is in good condition. If it's not they picked the wrong person to mess with. I can't wait to take a lawsuit against them. Luckily I'm a paralegal and work in a law firm :)

  • Co
      21st of Dec, 2010
    0 Votes

    honey good luck we have all had our money stolen if you google the address to this company 7523 silverwoods ct Boca raton fl...33433 you will see a picture of the house with boxes in the garage his real name is yanki hofstetter...we all have been scammed contact as many agencies as you can so we can shut them down Federal trade commission...attorney generals office and bbb and this link you can also make a complaint with the fbi on their website we have them listening...http://www.fraud.org/ is another organization you can report to...we have these people listen you need to be heard...theese people are ripping so many people off they need stopped

  • Sa
      10th of Jan, 2011
    0 Votes

    I GOT ONE OF THOSE NETBOOKS TOO AND EMAIL THEM AND DID EVERYTHING THEY ASKED ME TO DO AND THEY EMAIL ME AND SAID THAT THEY WAS ONLY GOING TO GAVE ME BACK 97.00 AND I PAID 149.00.BUT SAID I COULD HAVE IN STORE CREDIT OR GET A INVOICE FROM PAYPAL.WHAT THE HELL DOES PAYPAL HAVE TO DO WITH IT.

  • Ap
      10th of Jan, 2011
    0 Votes

    It says you need a wireless cord on my 7 inch netbook. I might as well give the thing to my toddler it is THAT crappy. Please, I beg you people don't buy these cheap things. You can get them for twenty dollars more at respectable dealers like walmart, kmart, target, and you won't have these problems

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