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EFI AFD. INTUITION / sent products without order

1 Denmark
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This company sent me a product that I did not request. I called to tell them this but to no avail, they even sent me 'refills' ! When I called them they told me I could send the items back. I told them they could come and collect themselves. They told me they would send me an envelope, which they never did. Again today I got an invoice. Since calling them does not help, I wonder how these people are running a business? It is quite simple to send people unwanted products, refills and invoices, so the consumer feels oliged to pay??? What kind of business is this, they just try to steal money out if my pocket!

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