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Effortlesse / Sales Tactics

1 CA, United States Review updated:

I signed up for a trial version of this companies software on 8/20 as it was the only way to see how it worked. I looked at it for 1 day and then forgot about it. On 9/20 they billed my card for almost $400. I asked for a refund and they refused, even though I never used it, they never reminded me that my trial was about to end and that I would be charged, and I contacted them as soon as I received their ridiculous bill. It appears that they force you to sign up for a trial so that they can prey on customers who forget to cancel and then charge them an exorbitant "setup" fee of $350. What did they do to "setup" my trial?

Stay away from this company and go with Imonggo.com or CashierLive, their product is much better and their ethics are sound.

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Comments

  • Da
      21st of Sep, 2010
    0 Votes
    Effortlesse - Avoid these guys
    Effortlesse
    United States

    I signed up for a trial version of this companies software on 8/20 as it was the only way to see how it worked. I looked at it for 1 day and then forgot about it. On 9/20 they billed my card for almost $400. I asked for a refund and they refused, even though I never used it, they never reminded me that my trial was about to end and that I would be charged, and I contacted them as soon as I received their ridiculous bill. It appears that they force you to sign up for a trial so that they can prey on customers who forget to cancel and then charge them an exorbitant "setup" fee of $350. What did they do to "setup" my trial?

    The product is also terrible, look at imonggo or cashierlive instead.

  • Bi
      6th of Oct, 2010
    -1 Votes

    I agree, you are blaming them because you forgot. Sounds like you need to take some responsibility!

  • Bi
      6th of Oct, 2010
    -1 Votes

    This is a clear case of someone not taking responsibility for their own actions

  • Cg
      10th of Feb, 2011
    0 Votes

    What I see here about the customer service attitude of Effortlesse is that they don want to deal with individual issues. They really don't care about your reasons and about what you are saying.
    Once you gave them your credit card info your done! They will suck all the way until the last drop of your blood.

  • Jo
      21st of May, 2011
    0 Votes
    Effortlesse - charged card for services after cancellation
    efortlesse
    Dallas
    Texas
    United States
    effortlesse.com

    I signed up for a trial of services for their point of sale website. I did login a few times to see if it would work. I signed up for service on April 16th in evening. I was emailed early morning on the 17th with login info and account creation. I found the software to be incompatible with my needs and never returned until I received an email about monthly fee to be charged. I quickly emailed and cancelled account on 16th of May, the last day of my trial. I received confirmation account had been cancelled. Next day I saw a charge of 49.95 on my credit card from them. I emailed the mistake and asked for a refund. I was told I did not cancel in time and there would be no refund. I told them I was within my 30 days as account access had not been granted until 17th. They refused and insisted that I went beyond my trial. I again asked for refund and send email dated 17th that they sent me with access information. There only reply was that it was a valid charge. I then told them I would contact my bank and BBB. Please help stop this type of blatant stealing from the public. This is the reason people are afraid to enter credit information online.

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