Effectur / Failure to provide services or respond to communications
I hired Effectur to handle my tax debt with IRS. They stalled until my fees were paid in full, and then stopped work and wouldn't return calls or emails.
Additionally, in April, 2009, Effectur failed to relay to me a urgent request from the IRS Revenue Office handling my case that he needed certain documents by April 15. As a result, the IRS filed liens against my company, and it resulted in my appearing to be non-cooperative with the IRS and the Revenue Officer, even though I have been seeking in good faith to resolve the matter with the IRS.
Currently, Effectur has taken no action with regard to my case for nearly two months while the IRS has pressed for a response and has filed additional liens against my company. I have asked Effectur, to no avail, for nearly two months to: 1) to follow-up with the IRS on my behalf; 2) to provide me with copies of any recent correspondence involving the IRS, if any; and 3) to provide me with a list of all contacts on my behalf between Effectur and the IRS or IRS Revenue Agent, including the name of the Effectur staff member who interacted with the IRS and what the outcome of the call or correspondence was.
I have discussed the case and this matter with Effectur Case Manager Walter Wallace ([protected]@effectur.com) and CFO Jack Rayfield ([protected]@aol.com), to no avail.
After months of Effectur's stalling, it has become clear that this is a complete rip-off, and consistent with the dozens of similar stories I have read about on such internet boards as Complaintsboard.com and [redacted].com, among others.
Therefore, I am asking for my fees back, so I can engage an attorney or company who will represent me with the IRS. (According to CEO Kenneth Johnson, as stated on Effectur's own site: 'Effectur guarantees results for each client. We strive to be very ethical and do things right from the first phone call. We'll give you honest advice and a straight answer right up front, ' adds Johnson." See: http://www.effectur.com/inthenews.aspx?id=53 )
It is particularly troubling that Effectur requested and received power of attorney and is acting as my fiduciary here with the IRS. This is clearly not a reputable company, and should have regulatory action taken against it for the good of people who find themselves in need of help dealing with the IRS.
They are a disgrace.