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4.3 342 Reviews

eFax Complaints Summary

26 Resolved
53 Unresolved
Our verdict: Engaging with eFax, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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ComplaintsBoard
C
6:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax faxes with sent confirmation not being sent

Sent an important fax three times as a pdf file. Each time confirmation given by eFax that fax was sent along with the size of the pdf file.

Fax was not received. Phoned India tech support. Was told that pdf not supported. I said that eFax's website said that pdf WERE supported. "Yes, sometimes" came the reply.

I tried unsuccessfully to talk about the wider issue of the damage I had suffered but supervisor would not come on the line - instead he offered me $2 credit.

I looked at their corporate identity: J2 Telecommnication LLC in Los Angelese no longer exists according to the California Secretary of State's website. No one answers the telephone listed on the efax domain record.

Anyone know who in Government would be interested in pursuing this?

Read full review of eFax and 2 comments
Update by calfax
Feb 12, 2009 5:38 pm EST

Hi,

I am the original poster and I would like to report a satisfactory outcome.

Shortly after posting my complaint, I received a message from the Efax/J2 CEO's office seeking to find out what had gone wrong for me.

I had a very helpful telephone conversation with them which resolved to my satisfaction the technical issues involved.

It was so frustrating that technical support could not do this. It's a great pity too that there is no clear feedback from the system when this known problem (see below) occurs.

But, I have to say that I will carry on as an efax customer given the response I have now received. Thanks to Complaints Board for hooking us up.

The technical details for those interested:-

- The pdfs I am uploading from my macbook are not being accepted by the efax service because the mac os strips off the file extension. I know to fix that now.

- When I got a "SENT" icon on the webpage, that related to the upload to the efax website, and was not telling me that the fax had ben sent out to the recipient. I need to see an email confirmation to be sure that the fax was sent out.

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grumpyoldgit
Melbourne Metro Area, AU
Jul 27, 2009 10:13 am EDT

AVOID eFax at all costs! All attempts by other people (and myself to test) to send faxes to the number provided failed. When I got confirmation eMail that fax had been successfully sent they were never received. (No nothing wrong with my PDF's etc). Trying to cancel account by phone is guaranteed to make you wish you still had a teletype machine. It will cost you a fortune in phone calls and broken blood vessels. Try UTBox instead, it was lousy in 2005 but tried it again this year 2009 and had no problems.

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wackodacko1
San Mateo, US
Jul 15, 2009 11:24 am EDT

I normally have to send my faxes TWICE (same pdf files both times) before they can reach my destination. and this is after receiving a SUCCESSFULLY SENT email! I will call them soon, but in my past experience, i've been put on hold way too long. so it may not be worth the $2 they will refund me

ComplaintsBoard
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7:11 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

eFax cancellation without notice

I had a free eFax account for several years. Printed my eFax supplied fax number on thousands of cards. When people told me they had sent me faxes I tried sending one to myself. I didn't get it either. I contacted eFax customer service and was told my account was cancelled. They quoted me terms of service that stated they have the right to cancel service without notice. There was mention of spam reports from their advertisers that I have no idea of what they were talking about. I was also told my number had already been assigned to another account. Think twice before using this service. You have no control of the fax number they give you and they can take it away from you without notice. eFax response: Section 12 explains the termination policy and that eFax can terminate any free account without notice.

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ebocious
Lodi, US
Jul 08, 2013 5:55 pm EDT

I have been locked out of my account for a month now, unable to read my faxes because my account data has apparently become corrupted on eFax's servers. Because I have a free account, their phone and chat agents absolutely refuse to help me, claiming that they cannot access free accounts. Yet a phone support agent at least took a moment to try, and confirmed that he got the same error when trying to logon to my account from his own computer. Of course, I already knew he would; as I had tried on two Macs, a PC, an Android, and four different browsers before calling.

I have contacted e-mail support over five times now - advising them that I use LastPass and have not forgotten my password - and find their e-mail support agents as useful as an udder on a bull. With each new ticket I open, the response is exactly the same: they send me another welcome e-mail with my fax number and password. Unless I want to pay $14 a month to receive 4-5 faxes (about $3 for every incoming fax I receive), I may have no choice but to create a new account with a new number, because eFax cannot maintain the integrity of their customers' data, or provide support that is worth a lick. Ridiculous!

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mad.canuck
Denver, US
Jun 04, 2011 1:13 am EDT

I have spent 6 months and been charged $125+ while trying to cancel my account with these bandits. Beginning in11/10, I have tried cancelling via live chat, phone, and email with no results. I talked with a surly CSR who spoke very bad English today and did get a cancellation confirmation mailed to me. We shall see. However, I was told no refund was possible because they had no record of my previous communications. Very convenient -- for them! If this does not work, I will have to change financial account numbers to keep them out of my pockets, a time-consuming and extremely annoying prospect.

They also allow, or perhaps encourage, tons of junk email to be sent. They say they can do nothing about It. Really?

My suggestion is to spend a few $$$ to buy the equipment so VoIP line and computer can service faxes. Took about 15 minutess to install. Also pretty much eliminates junk faxes.

I found out after the fact that they have large numbers of consumer complaints filed with the BBB. Their attitude is that they just don not care. Whatever you do, stay away from eFax!

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The loaner
Suffolk, US
Jul 30, 2011 5:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

despite me asking for 3 months for them to cancel my account, they have failed to do. I have now had to resort to my bank and report this as a fraudulant and unauthorized transaction. This will mean an inconvenience of having to change cards.
DO NOT DO BUSINESS WITH THEM

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csweaver
Fort Myers, US
Jul 28, 2010 11:40 am EDT

Multi-year customer who rarely used eFax service but paid $169/year on the chance I might receive faxes. Annual service renewed in mid-March automatically. Recently, in attemptng to use their software on my Snow Leopard OS Macintosh, the software would not run. There is no update offered.

I called to complain and request a refund. The two levels of "Customer Service" people said their company policy was not to issue refunds--but they would cancel my service. I asked to speak to higher ups and the CSR said she did not have any higher ups. She said thir agreement does not guarantee their software will work on Macintosh computers and she had no date for when an update would be available. I consider this company close to a scam. The employ terrible business practices and an abuse of interstate commerce over the net. Some state attorney general (CA?) should investigate and either shut them down or get them to respect the rights of consumers. I will never do business with eFax or their parent company again.

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CT-Sue
Newtown, US
Dec 16, 2013 2:51 pm EST

I had the same thing happen. I had it automatically going out of my bank and had to file a complaint with my bank in order to get them to quit taking money out of my bank. I called and although I could give them all the information on my account including the card being changed, I didn't have the efax number and so they "couldn't" cancel my account. So, they just kept charging. I won't recommend them and in fact I have filed with my State's Attorney's office due to the inability to cancel and account.

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Alex Safyan
Sherman Oaks, US
May 11, 2012 6:29 am EDT

Law Firm Investigating Potential Class Action Regarding eFax Overcharges (Advertisement)

My name is Alex Safyan and I am an attorney at the law firm Pearson, Simon, Warshaw & Penny, LLP in Sherman Oaks, CA. My firm focuses on consumer class actions, and we are currently investigating a potential class action against J2 Global (the company that owns eFax) for overcharging customers after they cancel their eFax free trials. We saw your complaint on this website indicating that you were charged after you cancelled your eFax free trial. If you would like to discuss this potential matter further, please contact me at [protected].

Thank you,

Alex Safyan

ComplaintsBoard
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4:31 am EST

eFax continued monthly billing on my credit card

Greetings!

I am Luisito de Jesus, President of the now defunct “CJ Pacific Tarlac Inc”, a company who used to engage in business process outsourcing. We use to hold office in rm 304, Jaral Bldg, McArthur Hiway corner Juan Luna St., Sto Cristo, Tarlac City, Philippines.

My staff used my credit card to get the services of J2 EFAX PLUS SERVICE in the conduct of our operation. The company has ceased operation since middle of last year. The company has closed down and I have lost communication with all of my former staff whom i gave instructions to officially cut serives. Unfortunately, after more than a year of stopping operation, J2 EFAX PLUS SERVICE bill continue to appear in my monthly AIG credit card billing ($ 16.95).

In this regard, may beseech your merciful heart to stop the monthly billing. If this is not the proper office to address my concern, could you please direct me correct authorities. You may email me at [protected]@yahoo.com for any directive or verifications.

Thank you very much.

Luisito G. de Jesus

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ComplaintsBoard
M
12:46 pm EDT

eFax dodgy rates and billing practices

My office sent a fax through eFax to Brunei and we were surprised to find out that we were got billed for USD 54 for an 8 page fax to Brunei. I know that if a fax goes beyond one minute to send, then they start billing you for .10 US cents a minute to Brunei only. So if it took 3, 240 seconds to transmit my fax, it should just come around to 5.40US dollrs. I called them 3 times for this. The first time, the "level 1" customer service person assured me that it would be corrected. But after a week I discovered that our company card was still billed USD 54.

After I called two more times, I was finally sent to "level 2" customer service. There they explained that I had sent a fax to a "dubai mobile- premium" number which is charged at 1 US dollar a minute. I asked them what is their definition of a "premium number" since I know that the office I sent to in Brunei was just a normal fax number -- and they said that "Oh we don't really know, because it depends on the local carriers. They are the ones who tell us if it is a premium number or not and we can't check ourselves..."

If you check their site right now, there is no immediate link to a site that will the rates per country. I had to trick a customer service rep to give me the link which is actually: https://www.efax.com/en/efax/twa/getRatesPopup?hidePricingInfo=yes

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sargoodie
New York, US
Sep 22, 2009 5:10 pm EDT

Hi, my name is Sarah and I am an analyst at Balestriere Lanza, a trials and investigations law firm in New York. Our firm has been investigating eFax's potential misconduct for several months and would be interested in hearing more from you about your experience. Please feel free to contact me at your convenience at sarah.goodman@balestriere.net or at [protected] x 132.

ComplaintsBoard
V
3:51 am EDT
Resolved
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eFax bad service

I canceled my account because they kept raising the rates, and were getting significantly more expensive than the competition. I called them a couple times and asked if they could offer a better deal. Each time I spoke with english language challenged representatives. They were difficult to communicate with, and inflexible.

When it came time to cancel, the transaction had to be done through an online chat session that was long and tedious. Efax purposely made it difficult and time consuming to cancel an account.

On top of it all, they are obligated by law to make the fax numbers portable: this means that I should be able to keep my old fax number. Efax does not cooperate with this, and I was forced to get a new fax number.

In summery: Efax is significantly more expensive than the competition, they engage in sleazy practices which make it difficult to cancel, or transfer fax numbers.

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Ben Tover
New Freedom, US
Jun 07, 2016 4:57 am EDT

Beware of E-Fax! If you want to cancel your service they will make it extremely difficult. They will trick you into thinking you have canceled your service when in fact it hasn't been canceled! You will continue to be billed for unused service. When you contact them back again about canceling they will again to attempt to keep you from canceling and giving any refunds. I tried to cancel my service several months ago without any luck. To think day I have not received a full refund. STAY AWAY FROM THIS COMPANY.

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Raymond Law
, US
Apr 22, 2016 10:56 am EDT

Use prepaid credit card is better to deal with efax

They can do nothing if my prepaid credit card is 0

See how efax begs me for money

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Reynaldo Rivas
, US
Sep 14, 2015 5:57 am EDT

Practical post ! I was enlightened by the information ! Does anyone know where I could grab a template Profit & Loss Statement Sample version to fill in ?

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nine00
Stockton, US
May 04, 2009 1:47 pm EDT

This company added a $19.95 charge to my at&t home phone account without my consent.

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Zach Roros
Astoria, US
Oct 05, 2012 1:15 pm EDT

On Wenesday April 4, 2012, I sent eFax an email that I have proof of to help@mail.efax.com. The email said the following:
"I believe that my annual renewal will be coming up again in September 2012. My former employer, BlueArc was purchased by HDS. HDS will not allow me to renew this service. How do I make sure that when my current plan ends, that it is not auto-renewed?

Regards, Zach"
I never heard from anyone from eFAX. I was charged $169.50 on September 15, 2012 and didn't act on it quickly enough with my credit car provider. On October 2, 2012, I called eFax not thinking that there would be a problem but they refused to submit a refund stating that I did not contact them via chat or by telephone that's on their website and that I did find today by doing a Google, which in hindsight, I should have done back in April. In the meantime, it would have been nice if their helpdesk had contacted me and told me what to do, but they didn't. So no I'm out $169.50 for a service that I won't use for the next 12 months, and haven't used since January 2012. Can anyone recommend what avenues that I might have short of small claims court to recoup my money? They clain not to have received my email which smells fishy since I didn't get any notice that it wasn't delivered properly.

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Jenntown
Portland, US
Jul 07, 2012 10:28 am EDT

i have called numerous times regarding my efax not sending efaxes properly or at all. They never rectified the issue in weeks and mentioned I cannot take my number with me and they will not reimburse my charge. Horrible customer service located across seas. RUN!

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timsrv
Battle Ground, US
Oct 15, 2011 4:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I pre-purchased a 1 year subscription to eFax. On the 5th month I exceeded my allotted faxes and was charged 50 cents. They tried to charge my credit card $10.00 but my card had expired and my bank refused the charge. Even though I still had an $80.00 credit eFax suspended my account. When I couldn't talk to anybody in customer service (long wait time on a long distance phone number). I can't have down time so I signed up with Ring Central and emailed a request to eFax to close my account and refund the 6 months of pre-paid service. 3 days later I got an email from eFax stating my request for refund was denied. Something in that agreement (the one nobody reads) says refunds are only available within 30 days of the payment date.

Anyhow, stay away from eFax. Aside from the way they treated me I got tons of spam (annoying). So far Ring Central is way better (no spam) and allows me to send faxes directly from my email. All you have to do is enter the fax number followed by @rcfax.com and it goes right through! Did I mention NO SPAM! (got tons of that through eFax). Best part is I can send more faxes per month and cost is only half of what eFax was charging me. It's worth the $80 they stole to finally be rid of them.

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Sammy2011
Detroit, US
Sep 13, 2011 2:10 pm EDT

www.Onesuite.com ... I 've been using Onesuite for long time for e-fax. Their rates are cheap but recently, I am not receiving any faxes. I did complain to customer care several times and no outcome. I do receive lot of faxes as a part of my business, may be this was the reason they are blocking my number. I called them again and again but no results.
Now I am looking for another company.
Beware of www.onesuite.com ( although they said unlimited fax receive ...may not be true).

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futureclassaction
, US
Feb 14, 2011 10:42 pm EST

File a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
Also, File a complaint with the attorney general's office in your state, as well as the attorney general's office in California.

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Scott Rockendorf
Sturgeon Bay, US
Jun 01, 2010 2:22 pm EDT

I am not a costomer of efax, I don't have a fax machine either. I started receiving calls from efax on Thursday and they haven, t stopped. I get these calls in the morning, in the afternoon, evening and in the early morning hours. I call there tech support and they do nothing. I called the tech support again and asked to speak to a supervisor and I was told they have no tech working to check on the problem. I called back a third time and asked to speak to the head of tech support and was put on "hold" for 20 minutes. This company should put on there website "for customer NO service" call this number. I have had my telephone for more than 30 years and these people don't care that I may have to chang my telephone number. I am a small business and I can not afford to change my number because it will put me out of business. I have gone from efax to my phone carrier, and finally to the FCC. Efax is owned j2 Global in CA. This company must look for the most inept people they can find and then hires them. These people can not enter a simple 10 digit number into a computer so the calls can be made to the right person. I don't know how efax charges for there service but if they charge by the number of times they call a number if you pay for there service you are getting ripped off. All I can say is "efax if you read this take my number out of your system. Scott

ComplaintsBoard
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2:20 pm EDT

eFax rip-off

I have been using Efax for my incoming faxes and have been charged $129.95 per year per line for 4 lines. I cancelled the 2 toll free lines after 3 months and am now told that their “company policy” is not to refund the remaining 9 months for which I was paid.
Their company policy is a rip-off and these people are thieves.

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Bob
Fountain Valley, US
Jun 12, 2009 11:31 pm EDT

RIP OFF! They will not let you cancel! look at all the complaints all over the net! These guys are crooks!

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S k
,
Nov 13, 2008 11:49 pm EST

EFAX WILL GIVE YOU A "FREE" TRIAL, THEN CHARGE YOUR CREDIT CARD AFTER YOU CANCEL THE SERVICE- AND KEEP CHARGING...--UNTIL YOU CANCEL YOUR CREDIT CARD!

THEY ARE THE VILEST OF THIEVES!

ComplaintsBoard
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12:00 am EST

eFax charging my credit card monthly without my permission

I signed up for an efax service at eFax.com. The company began charging my credit card monthly without my permission, and refused to stop until I threatened legal action.

I notified the Better Business Bureau and found that eFax.com had 135 BBB complaints logged within the past 36 months. In addition, the BBB publicly states, concerning eFax.com:

"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."

My Best

Nikki
Chandler, AZ

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ALEIDA CORTES
,
Jun 23, 2008 4:07 pm EDT

I canceled this account THREE TIMES. I called them again, asked them why I was being billed for service I canceled 3 times. They stated that they gave me another trial period of 2 months and I was supposed to call to cancel. I explained that I was not informed of this and I wanted my $16.95 refunded because I clearly told them I didn't want or need their services the first time and his was the 4th time I was calling to cancel.

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Garold
, US
Mar 18, 2009 10:49 am EDT

Efax.com chronic outages, long phone wait for CS, incompetent Pakistani customer service.

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Efax Customer
Bartlett, US
Apr 20, 2009 4:38 pm EDT

There is currently a wide spread outage, without information on their web site, without website functionality (cannot get current network status information because of web app errors with their pages), am unable to get anyone on the phone; Online web send functionality has been non-functional for "hours" during a business day, during business hours. And the hold times are seemingly indefinite without proper hold queue routing or hold music ... it's as if their phone system is broken also.

This service is crap quite frequently... but functional when it works.

Customer Service, outage resolutions, problem escalations, all technical recourse during outages are practically non-existent.

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Faxmyway
,
Aug 16, 2008 6:06 am EDT

Subscribe your MUMBAI, DELHI eFax number now online or call us.

We are happy to inform you that Faxmyway.com is now offering MUMBAI eFax numbers.

Subscribe your MUMBAI eFax number now online or call us.

Now you can fax by email with Faxmyway. It's fast, reliable, paperless faxing for your important documents. You'll get a fax number that's tied to your email. Then send and receive faxes as email attachments - no paper or fax machine needed.

Now get Delhi and Mumbai, India fax number online in Just Rs.199 (USD 5) per month
Send faxes all over India in Rs.2.00 /min. For international rates contact sales@faxmyway.com

Also we have Special packages for outgoing faxes Rs.79 (USD 2) per month (Outgoing charges extra).

http://www.faxmyway.com /

Faxmyway lets you and your business...

• Look professional - choose a local fax number
• Save time - work faster and smarter with faxes delivered as TIF or PDF files
• Save money - cut the cost of a machine and extra phone line

» Now Faxmyway at discounted rates

Subscribe Faxmyway number for 12 months and pay for 11 months ONLY.
Call/Mail us immediately to open new account or to change your existing plan before offer closed

www.faxmyway.com

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Corporate Account
,
Jun 29, 2007 3:36 pm EDT

"Bain and Switch".

Focused discussion 2 months ago regarding the "new" service charges. We have had our account with eFax for the last 5 -6 years (since inception) and have been witness to the "growth" of this company since inception.

Rates increased by nearly 100% over the last 3 years. Our usage volume has decreased by 40%. But we're paying much, much more.

Fees stated at that time (2 months ago) were regrettably painful but... I decided to give it a year and find another service provider. Such is life for the cost of adjusting.

BILL TIME: Bill was $30 more than previously discussed. No notification regarding a change to our credit card bill. No assistance from "Our Good Friends In India" to resolve billing issues. TIME TO BAIL OUT *** NOW !

Found new service. Great results !

Requested credit to bill for service from eFax (Yes, we're canceling). Please note this process began at the beginning of our customer billing cycle for the next [usage] year. I initiated this action upon receipt of our bill.

eFax did not credit our bill for the [anticipated] bill. They credited service for 1 month and let the entire [unused] balance stand as due for the remaining year .. in spite of OUR CANCELLATION OF THE ACCOUNT.

RUN BOYS! What else do you need? If you aren't sure... by all means contact their miserable service department @ "Where-Is-It_Stan".

Have fun... I'm bailing after 6 years. And WAY happy with new provider. eFax is a CURSE.

:-(

eFax Customer Reviews Overview

eFax is an online fax service that allows users to send and receive faxes via email, a web interface, or mobile app. Catering to individuals and businesses, eFax provides a digital alternative to traditional fax machines. Users are assigned a fax number that enables them to manage fax communications electronically. The service supports multiple file formats and offers features such as electronic signature, large file sharing, and secure storage. eFax aims to streamline faxing processes by integrating with existing email accounts and offering accessibility from various devices.

eFax In-depth Review

In Summary: eFax offers a comprehensive online fax service that allows users to send and receive faxes via email, the web, or mobile app. With a user-friendly interface and a variety of subscription plans, eFax caters to both individual and business needs. While it provides a range of features and reliable service, pricing can be a bit steep compared to some competitors. Customer support is robust, and security measures are in place to protect sensitive information. The mobile app enhances the convenience of faxing on the go, and while integration with other tools is somewhat limited, user reviews generally reflect satisfaction with the service. However, users should be aware of the cancellation policy to avoid unexpected charges.

Overview of eFax Services: eFax is a cloud-based fax service that allows users to send and receive faxes without a physical fax machine. It operates by assigning a dedicated fax number to each user, which can be used to send and receive faxes through email, the eFax website, or the mobile app.

Ease of Use and Interface: The eFax interface is intuitive and straightforward, making it easy for new users to navigate. The process of sending a fax is as simple as composing an email, and managing received faxes is equally user-friendly.

Subscription Plans and Pricing: eFax offers several subscription plans, including Plus and Pro options, with varying numbers of pages for faxing included each month. Pricing is on the higher end of the spectrum, especially for users who require a high volume of faxing.

Features and Functionality: eFax comes with features such as the ability to send faxes to multiple recipients, electronic signature capabilities, large file sharing, and permanent storage of faxes. These functionalities enhance the overall faxing experience and cater to business needs.

Reliability and Uptime: eFax is known for its reliable service with minimal downtime, ensuring that users can send and receive faxes without significant interruptions.

Customer Support and Resources: The service offers customer support through various channels, including phone, email, and live chat. Additionally, eFax provides a comprehensive knowledge base for self-help resources.

Security and Compliance: eFax employs strong security measures, including SSL encryption for faxes in transit and stored faxes. It is also compliant with regulations such as HIPAA, making it suitable for healthcare professionals.

Mobile App Experience: The eFax mobile app is available for both iOS and Android devices, offering the convenience of faxing on the go. The app is well-designed and maintains the functionality of the web service.

Integration with Other Tools: While eFax integrates with email clients, it has limited integration with other business tools and software, which may be a drawback for some users.

User Reviews and Testimonials: User reviews for eFax are generally positive, with customers appreciating the convenience and features of the service. However, some users have noted the higher cost as a negative factor.

Cancellation Policy and Refunds: Users should be aware that eFax requires notice for cancellation, and it is important to understand the terms to avoid continued billing. Refund policies are not prominently advertised, so users should inquire directly with customer service.

Pros and Cons: Pros of eFax include its ease of use, comprehensive features, and reliable service. Cons include the higher price point and limited integrations with other business tools.

Comparison with Competitors: Compared to competitors, eFax offers a robust set of features but at a higher cost. Competitors may offer more competitive pricing or different features that could be more suitable for specific user needs.

Final Verdict and Recommendations: eFax is a solid choice for users who value reliability and a comprehensive feature set in their online fax service. It is particularly well-suited for businesses that require secure faxing with compliance standards. However, individuals or businesses on a tight budget may want to consider more affordable alternatives. Before committing, potential users should evaluate their faxing needs and compare eFax's offerings with those of other providers.

How to file a complaint about eFax?

Here is a guide on how to file a complaint against eFax on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with eFax in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with eFax.
- Mention key areas of concern in your complaint.
- Include any relevant information about transactions with the company.
- Describe the nature of the issue.
- Explain the steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Use the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against eFax on ComplaintsBoard.com.

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Contact eFax customer service

Phone numbers

+1 (323) 817-3207 +44 203 147 4872 More phone numbers

Website

www.efax.com

Most discussed eFax complaints

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