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eEuroparts.com / OnlineAutoParts.com
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1.0 8 Reviews

eEuroparts.com / OnlineAutoParts.com Complaints Summary

0 Resolved
8 Unresolved
Our verdict: Engaging with eEuroparts.com / OnlineAutoParts.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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eEuroparts.com / OnlineAutoParts.com reviews & complaints 8

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Newest eEuroparts.com / OnlineAutoParts.com reviews & complaints

ComplaintsBoard
T
10:45 am EDT

eEuroparts.com / OnlineAutoParts.com Ordered parts though Orielly

I am a business, i order an intake manifold for a 2012 VW CC, part looks good. i installed the part only to have the intake runner position sensor faulty, Orielly sent me another eEuro part manifold after a short while vehicle has same issue. i put a factory sensor in after removing the intake again to gain access the factory part fixed the issue no codes anymore. i tested all wires found no shorts or opens during this process and have many hours into testing there faulty part only for them to tell my vendor they will not honor the labor claims even though the factory part fixed the issue. this is not a good company to deal with they do not honor there parts

Desired outcome: Desired outcome would be for the company eEuroparts to honor the labor claim on there faulty part, i have many hours tied into this because of there faulty part

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A
5:51 pm EDT

eEuroparts.com / OnlineAutoParts.com Part ordered online, they had no intention of informing me they actually did not have it

Ordered a part online Tuesday and had not received any updates on shipping by Thursday so I called. I was told that they were not going to send me the part because they didn't have any in stock and that they would refund me. I have received no documentation of any kind that this order was changed from pending to cancelled or that a refund was being issued. And althought the company is located in TX, their business hours are based in CT. This business seems illegitimate to me, I believe all of these other reviewers and would advise you to find parts elsewhere.

Desired outcome: REFUND

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R
10:38 pm EDT

eEuroparts.com / OnlineAutoParts.com Product delivery customer service

Order No.: 2058082
This company sent the package to the wrong address - asked me to -ask the mailman where it was - talk to the postmaster - and then look on my neighbors porches - in a series of emails designed to push off complaints
Finally "Kelly" suggested I should file a claim under my homeowners policy for the loss - and "contact local law enforcement if it was stolen"
As if someone stole a cabin filter for a 16 year old saab

Desired outcome: Refund or replace parts

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Is eEuroparts.com / OnlineAutoParts.com legit?

Our verdict: Complaints Board's thorough examination reveals eEuroparts.com / OnlineAutoParts.com as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, eEuroparts.com / OnlineAutoParts.com stands out for its commitment to quality and security. Clients considering eEuroparts.com / OnlineAutoParts.com should delve into its customer service record to gauge compatibility with their expectations.

eEuroparts.com / OnlineAutoParts.com earns 91% level of Trustworthiness

Perfect Trust Endorsement: eEuroparts.com / OnlineAutoParts.com achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for eEuroparts.com / OnlineAutoParts.com. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Eeuroparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Eeuroparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for eEuroparts.com / OnlineAutoParts.com have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up eEuroparts.com / OnlineAutoParts.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Eeuroparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While eEuroparts.com / OnlineAutoParts.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • eEuroparts.com / OnlineAutoParts.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
B
6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

eEuroparts.com / OnlineAutoParts.com Wrong part sent and will not refund/credit! Being ignored

Buyer Beware! I have ordered from eEuroparts many times and in general have been fairly satisfied with the results. My latest experience is leaving me with an empty wallet and a vow that I will never do business with them again! I ordered struts via the VIN and customer service rep back in April and had them installed on my 2002 Volvo. My son soon started to complain the car was hydroplaning with just a small amount of water on the road surface. About 6-8 weeks ago I began to notice a unusual wear pattern on a pretty good set of tires. I took it for alignment and was told that the car could not be aligned because the wrong set of struts were installed. YIKES! Everyone makes mistakes so I called eEuroparts.com to explain the situation and I was confident they would make good on their customer satisfaction guarantee. I have been getting nothing but the run around and clearly being ignored. My last attempt is a letter to the owner requesting a refund or credit with them for the amount of the original struts. I am out about 1, 000 bucks between the struts and replacing the tires that were ruined. I am grateful that the hydroplaning did not cause an accident! Voluparts was very helpful in ordering the correct struts and knew immediately what the problem was, in that the struts that fit most 2002 Volvos do not fit the XC70.

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S
6:48 pm EDT

eEuroparts.com / OnlineAutoParts.com Terrible

I ordered some parts from them. All parts were listed as in stock or available. They sent me half of my order and the other half they said was back-ordered. I was tricked into buying something they didn't even have in stock.
3 weeks later I receive another package from them, thinking its the other part that was back-ordered. Well, it wasn't. They sent me a box filled with the wrong parts.
I called their incompetent customer service department who said they don't have my part in stock so they will back order it (Again). When i expressed my frustration, they gladly wanted to refund me. Hey! I ordered because I need that part! Do you not understand?!
Now I am waiting again for them to back order the same part again and begged them to try and not make the same mistake again.
Terrible experience. First and last time ordering from here.

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2:55 am EST

eEuroparts.com / OnlineAutoParts.com Problems with the delivery and seller wants only your money

The worst customer services, so stay away from the website www.eeuroparts.com. I ordered car parts from these jerks, but they charged me and provided some fake confirmation info. As well as the rep told me that the delivery would take 3-4 days, but after 4 weeks I heard only blah-blah and stupid promises. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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L
9:27 am EDT

eEuroparts.com / OnlineAutoParts.com Fault orders and still no refund

I twice ordered from the company www.eeuroparts.com. I got completely wrong orders and the seller promised to change it, but for the next time I again received different things. Also the agents are rude and they speak with you in horrible manner. As well as they still haven’t returned money and don’t know when it happens.These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

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J
4:48 pm EST

eEuroparts.com / OnlineAutoParts.com I will likely never buy from Eeuroparts again

Will probably never buy from Eeuroparts again. I placed an order for two parts, and their cart said they were both in stock. Sent an email to customer service to confirm shipping times, no response. Credit card charged for full amount, okay everything must have shipped. Four days later only one part arrives. Invoice says part is backordered. I called customer service, whereupon the very rude rep proceeded to tell me I must not have seen that it was backordered, and that they will always charge your card even if an item is out of stock.

As I said, beware. I will likely never buy from Eeuroparts again.

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Contact eEuroparts.com / OnlineAutoParts.com customer service

Phone number

+1 (800) 467-9769

Website

www.eeuroparts.com

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