Guys, I agree, the company makes a lot of calls, to the point of near harassment.
Couple things though.
I used to work for ESM, keep these things in mind.
1) The system they use IS NOT an autodialer using random numbers, the database of numbers they call is from people putting their contact info into sites either out of genuine interest or out of a desire to 'get to the next page', YES, PUTTING YOUR INFO IN WILL GET YOU HARRASSED.
2) People think the calls are abandoned, and the dead air is fairly annoying, but it's not an abandoned call, for some reason the system ESM uses takes an EXTREMELY long time to connect for some reason (longer than telemarketers). Working there, I can't tell you how many times I got the ding in my ear telling me I'm about to connect and I'm immediately connected to someone screaming at the top of their lungs HELLLLLLLLLLLO? ANSWER THE (explicative here) PHONE! Be patient if they call and wait for the qualifier to answer their end, it's only like 10 seconds or so.
3) ALL YOU HAVE TO DO is politely ask them to not call you again, because ESM is NOT A TELEMARKETING SERVICE, they are not part of the so called 'national do not call list', don't bother yelling at reps about suing them, it doesn't work that way. Simply ask to be placed on the COMPANY'S do not call list, literally all you have to say is "I am the person who expressed interest, but I'm not interested anymore, please don't call again'. This won't ruin the reps day and you won't get anymore calls (everyone wins). Final note on this, sometimes you may receive ONE more call after your name is on the list, if your number is already queued for another call it will go through, but that's it, just ignore that one call and you won't get any more.
4) The worst thing you can do is play along for a while then hang up without saying 'don't call', they will continue to call. Please don't get all angry at the reps, most of the people there are supporting a family and don't come in to work hoping to annoy anyone. Being rude to them is very cruel (and about 90% of the calls are rude people, I kid you not).
5) When someone puts up Ms. Engle's and Mr. Fort's information, that's unbelievably immature. They are running a business, if you don't like what they are doing, file a suit or organize against them or anything but post personal information (even business PNs are personal). Don't act like a bunch of 12 year olds and call them incessantly or email them hatemail.
6) Anyone organizing an 'EECB', you have too much time on your hands, they aren't hurting anyone with what they are doing and they won't do anything but ignore your emails ultimately even if you get one or two replies. Get a job or something, don't sit around at home and work for weeks putting together the 'perfect plan' to 'get back' at those guys who 'ruin your life'. You're being petty, the solution to the problem of ESMs calls is simple, I already told you how.
Finally, let me tell you how this works from the other side, here's a half-workday from the people on the other end of the calls:
When I worked there, I would come in a little early, get a drink of some kind (never coffee, I dont drink coffee). Go to my desk, get set up and log in to the system. I'd get a DING in my headset, wait a second, go through the opening spiel... "Hello, this is John Doe with (insert appropriate educational institution here) and it looks like Tom Student requested some information from our institution, is that correct?"
At this point, there are several things you'd encounter.
1)Yes this is him and yeah I'm interested (good call)
2)Yes this is him and I'm not interested anymore, I really just put my info in to get the free 'insert product here', don't call anymore. (good call)
3)YES, F*** YOU, DON'T CALL AGAIN. (bad call)
4)YES, F*** YOU!!! (really bad call, since he didn't say don't call again, I had to put in that he hung up, they will call him again)
5)No, he's not here at the moment. (Politely explain you'll try later and thank them for their time, good call)
6)NO AND HE'S NOT INTERESTED!!! (very bad call, since they weren't the person, and they didn't say don't call, they'll be getting another call)
7)NO AND DONT CALL HERE AGAIN!! (bad call, since they said dont call, we add them to the company DNC list)
The list of scenarios goes on, basically, be polite to the rep who contacts you and politely ask to not be called again if you dont want the call, remember, as with EVERY organization, there will be spiteful people. If you cuss at someone and yell to not be called again, they may list you as interested and you will get more calls, this isn't the companies fault and they likely won't be able to figure out who did it, so please, act like human beings and show some maturity and things will work out fine.
One last thing to remember, if you get a call from ESM. There is one of two reasons for it.
1) Someone in the house DID request info whether they realize it or not, when you are on the internet and a popup comes up and asks for info to get to the next page or to get a free gift etc, READ WHO ITS GOING TO, don't act like an idiot and be surprised when you get calls.
2) Someone wanted to 'get to the next page' or 'get a free gift' but didn't want the calls so they put in a fake number and guess what, it happened to be yours... that sucks, but you know what? That's not ESM's fault either. All you have to say is that you have the wrong number and not to call again and that's that.
This post has been very ESM friendly because I know what it was like working there, they aren't some sinister organization trying to rob you of money and sanity. They are merely a persistent machine trying to get through to ANYONE and EVERYONE who might be interested in what they are peddling. However, I understand people's predicaments, certainly such calls can be annoying but be civil, be patient, and be intelligent and they will stop shortly.
Remember, when you yell at a representative you're only making a real person's life less enjoyable through no fault of their own; and that is what most of you claim is happening to you, and I KNOW most of the people angry enough to post on this site probably have done their share of yelling at a rep. Grow up please.
I hope this has helped people out. So next time you get a call, ask not to be called anymore politely and hang up; don't write EECB letters or call the CEO or PR rep. Act like adults, not children.