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Educational Sales Management / Robot Autodialer - Calls multiple times per day with nobody on the other end

1 United States Review updated:

There is a group in Colorado that is placing thousands of harassing (abandoned) calls to consumers.

Basically, they'll call you up to 20 times per day as part of a telemarketing effort which they are paid for by Sylvan, DeVry, Global Knowledge, CCI, Florida Metro University, etc.

What they do, they can do legally for 30 days - so be prepared for a lot of harassment.

The phone rings, you pick up, nobody is there. This is called an abandoned call (in telemarketing lingo). What they are doing is putting out thousands of calls per minute, and if one of their telemarketing operators is available, they'll pick up on the other end. Of course, they never are, so your phone rings and nobody is there.

Here is the group doing it:

Education Sales Management
8740 Lucent Blvd.
Suite 300
Highlands Ranch, CO 80129
[protected]

Contact:
Teresa Engle / COO / TEL 1-[protected] x4500
EMAIL: (tengle@education-sales.net)
President/Owner is
Rick Fort / TEL 1-[protected] x 4520
(rfort@education-sales.net)
Their legal contact is:
Attny Bill Rainey TEL [protected]
Allison Garcia,Secretary to William Raney
TEL [protected] ext. 250

Apparently, they have several companies that contract them to call
leads, however they own the number and they are responsible.

Teresa Ingle at Education Sales Management (www.education-sales.net)call.

Her contact number is 1-[protected] x4500.

All these calls are in fact from ESM (Education Sales Management). They are a call center that handles several clients including CCI, Devry, sylvan learning centers and some smaller regional education institutions. the COO's name is teresa Engle (tengle@education-sales.net) and the company president/owner is Rick Fort (rfort@education-sales.net). This company constantly flirts with the grey areas of the DNC (do not call legislation). When you fill out a form they are considering that a existing business relationship and skate around the do not call registry. by law they have to provide a way for you to remove your number which is the menu you get when you call however they violate the law because they have to remove your number if you call in within a certain time frame (which they don't do) however when they report their numbers back to the client they use these to lower their available leads to make their numbers look better. They are a company this very much about greasing only the squeaky wheel which means unless you contact teresa or rick and threaten legal action (even with a existing business relationship they can only try to call you a couple of times a day) they will not remove your number from active dialing. Another thing to watch out for with this company is they will rotate the number you see on caller ID. so you will get home and have 20 calls from 6 different 8xx numbers. Hope this helps people being harassed by unethical companies.

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Comments

  • Jo
      15th of May, 2007
    -1 Votes

    Besides this particular bit of info from the government:

    Automatic Telephone Dialing Systems and Artificial or Prerecorded Voice Calls

    The FCC has specific rules for automatic telephone dialing systems, also known as “autodialers.” These devices can be particularly annoying and generate many consumer complaints. The rules regarding automatically dialed and prerecorded calls apply whether or not you have registered your home phone number(s) on the national Do-Not-Call list.

    Autodialers can produce, store, and dial telephone numbers using a random or sequential number generator. They often place artificial (computerized) or prerecorded voice calls. The use of autodialers, including predictive dialers, often results in abandoned calls – hang-ups or “dead air.” Except for emergency calls or calls made with the prior express consent of the person being called, autodialers and any artificial or prerecorded voice messages may not be used to contact numbers assigned to:

    * any emergency telephone line;
    * the telephone line of any guest or patient room at a hospital, health care facility, home for the elderly, or similar establishment;
    * a paging service, wireless phone service (including both voice calls and text messages), or other commercial mobile radio service; or
    * any other service for which the person being called would be charged for the call.

    Calls using artificial or prerecorded voice messages – including those that do not use autodialers – may not be made to home phone numbers except for:

    * emergency calls needed to ensure the consumer’s health and safety;
    * calls for which you have given prior express consent;
    * non-commercial calls;
    * calls that don’t include or introduce any unsolicited advertisements or constitute telephone solicitations;
    * calls by, or on behalf of, tax-exempt non-profit organizations; or
    * calls from entities with which you have an EBR.

    In addition, the FCC’s rules prohibit the use of autodialers in a way that ties up two or more lines of a multi-line business at the same time. All artificial or prerecorded telephone messages must state, at the beginning, the identity of the business, individual, or other entity that is responsible for initiating the call. If a business is responsible for initiating the call, the name under which the entity is registered to conduct business with the State Corporation Commission (or comparable regulatory authority) must be stated. During or after the message, the caller must give the telephone number (other than that of the autodialer or prerecorded message player that placed the call) of the business, other entity, or individual that made the call so that you can call during regular business hours to ask that the company no longer call you. The number provided may not be a 900 number or any other number for which charges exceed local or long distance charges.

    Autodialers that deliver a recorded message must release the called party’s telephone line within five seconds of the time that the calling system receives notification that the called party’s line has hung up. In some areas, you could experience a delay before you can get a dial tone again. Your local telephone company can tell you if there is a delay in your area.

    Telemarketers must ensure that predictive dialers abandon no more than three percent of all calls placed and answered by a person. A call will be considered "abandoned" if it is not transferred to a live sales agent within two seconds of the recipient's greeting.

    (http://www.fcc.gov/cgb/consumerfacts/tcpa.html )


    ...I'd say an email carpet bombing is in order.

    Comments

    Korncob:
    One more thing I'd add to the list at the start: Make sure you've exhausted the existing support structure for the company first.

    05 11 2007
    Complaint Letters
    How To Launch An Executive Email Carpet Bomb 14,319 Views

    Here's a classic tactic for rattling the corporate monkey tree to make sure your complaint gets shoved under the nose of someone with decision-making powers. Let's call it the "EECB," or Executive Email Carpet Bomb...

    1. Exhaust normal channels

    Have you called customer service? Asked for a supervisor? Hung up and tried again? Give regular customer service a chance to fix the problem before you go nuclear.

    2. Write a really good complaint letter.

    Be clear and concise. State exactly what you want. See this post for complaint letter writing tips. Pitch your issue in a way that affects their bottom line. Spellcheck and include contact information.

    3. Determine the corporate email address format.

    Look through their website or Google for press releases. Examine the PR flack's email address. What's the format? Is it firstname.lastname@company.com? FirstletteroffirstnameLastname@companyname.com? Figure it out and write it down.

    4. Compile a list of the company's top executives

    This is often available on the company website, under sections like "corporate officers" or "corporate governance." You can also look the company up on Google Finance and look under management, although this list tends to only be partial.

    5. Combine the names from step 2 with the format from step 1 to create an email list

    6. Send your complaint to the list from step 3.

    7. Sit back and wait.

    Reader Marc has launched EECBs to great effect. He writes, "In every instance that I've put together a big list of email addresses and sent it out, I've received some sort of immediate reply and eventual resolution."

    Have you ever launched an EECB? Did you get a direct hit or was it a dud? Let us know in the comments. — BEN POPKEN

    Jocasta

  • Pr
      28th of Aug, 2009
    0 Votes

    Guys, I agree, the company makes a lot of calls, to the point of near harassment.

    Couple things though.

    I used to work for ESM, keep these things in mind.

    1) The system they use IS NOT an autodialer using random numbers, the database of numbers they call is from people putting their contact info into sites either out of genuine interest or out of a desire to 'get to the next page', YES, PUTTING YOUR INFO IN WILL GET YOU HARRASSED.

    2) People think the calls are abandoned, and the dead air is fairly annoying, but it's not an abandoned call, for some reason the system ESM uses takes an EXTREMELY long time to connect for some reason (longer than telemarketers). Working there, I can't tell you how many times I got the ding in my ear telling me I'm about to connect and I'm immediately connected to someone screaming at the top of their lungs HELLLLLLLLLLLO? ANSWER THE (explicative here) PHONE! Be patient if they call and wait for the qualifier to answer their end, it's only like 10 seconds or so.

    3) ALL YOU HAVE TO DO is politely ask them to not call you again, because ESM is NOT A TELEMARKETING SERVICE, they are not part of the so called 'national do not call list', don't bother yelling at reps about suing them, it doesn't work that way. Simply ask to be placed on the COMPANY'S do not call list, literally all you have to say is "I am the person who expressed interest, but I'm not interested anymore, please don't call again'. This won't ruin the reps day and you won't get anymore calls (everyone wins). Final note on this, sometimes you may receive ONE more call after your name is on the list, if your number is already queued for another call it will go through, but that's it, just ignore that one call and you won't get any more.

    4) The worst thing you can do is play along for a while then hang up without saying 'don't call', they will continue to call. Please don't get all angry at the reps, most of the people there are supporting a family and don't come in to work hoping to annoy anyone. Being rude to them is very cruel (and about 90% of the calls are rude people, I kid you not).

    5) When someone puts up Ms. Engle's and Mr. Fort's information, that's unbelievably immature. They are running a business, if you don't like what they are doing, file a suit or organize against them or anything but post personal information (even business PNs are personal). Don't act like a bunch of 12 year olds and call them incessantly or email them hatemail.

    6) Anyone organizing an 'EECB', you have too much time on your hands, they aren't hurting anyone with what they are doing and they won't do anything but ignore your emails ultimately even if you get one or two replies. Get a job or something, don't sit around at home and work for weeks putting together the 'perfect plan' to 'get back' at those guys who 'ruin your life'. You're being petty, the solution to the problem of ESMs calls is simple, I already told you how.

    Finally, let me tell you how this works from the other side, here's a half-workday from the people on the other end of the calls:

    When I worked there, I would come in a little early, get a drink of some kind (never coffee, I dont drink coffee). Go to my desk, get set up and log in to the system. I'd get a DING in my headset, wait a second, go through the opening spiel... "Hello, this is John Doe with (insert appropriate educational institution here) and it looks like Tom Student requested some information from our institution, is that correct?"

    At this point, there are several things you'd encounter.
    1)Yes this is him and yeah I'm interested (good call)
    2)Yes this is him and I'm not interested anymore, I really just put my info in to get the free 'insert product here', don't call anymore. (good call)
    3)YES, [censored] YOU, DON'T CALL AGAIN. (bad call)
    4)YES, [censored] YOU!!! (really bad call, since he didn't say don't call again, I had to put in that he hung up, they will call him again)
    5)No, he's not here at the moment. (Politely explain you'll try later and thank them for their time, good call)
    6)NO AND HE'S NOT INTERESTED!!! (very bad call, since they weren't the person, and they didn't say don't call, they'll be getting another call)
    7)NO AND DONT CALL HERE AGAIN!! (bad call, since they said dont call, we add them to the company DNC list)

    The list of scenarios goes on, basically, be polite to the rep who contacts you and politely ask to not be called again if you dont want the call, remember, as with EVERY organization, there will be spiteful people. If you cuss at someone and yell to not be called again, they may list you as interested and you will get more calls, this isn't the companies fault and they likely won't be able to figure out who did it, so please, act like human beings and show some maturity and things will work out fine.

    One last thing to remember, if you get a call from ESM. There is one of two reasons for it.

    1) Someone in the house DID request info whether they realize it or not, when you are on the internet and a popup comes up and asks for info to get to the next page or to get a free gift etc, READ WHO ITS GOING TO, don't act like an idiot and be surprised when you get calls.

    2) Someone wanted to 'get to the next page' or 'get a free gift' but didn't want the calls so they put in a fake number and guess what, it happened to be yours... that sucks, but you know what? That's not ESM's fault either. All you have to say is that you have the wrong number and not to call again and that's that.

    This post has been very ESM friendly because I know what it was like working there, they aren't some sinister organization trying to rob you of money and sanity. They are merely a persistent machine trying to get through to ANYONE and EVERYONE who might be interested in what they are peddling. However, I understand people's predicaments, certainly such calls can be annoying but be civil, be patient, and be intelligent and they will stop shortly.

    Remember, when you yell at a representative you're only making a real person's life less enjoyable through no fault of their own; and that is what most of you claim is happening to you, and I KNOW most of the people angry enough to post on this site probably have done their share of yelling at a rep. Grow up please.

    I hope this has helped people out. So next time you get a call, ask not to be called anymore politely and hang up; don't write EECB letters or call the CEO or PR rep. Act like adults, not children.

    Thank you.

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