[Resolved] eDreams.co.uk / enightmare
This is a SCAM site - I cannot remember how I came across it but it was during a search for cheapflights Athens - Mykonos return.
I purchased 2 return tickets on 18.04.10 (£152.20ea) and received a confirmation email. 9 mins later, I received an email stating my bank card had refused the payment and I should contact them with alternative bank details or check current card.
I called my bank (Barclays) who confirmed the money had indeed left my account. I emailed the 'uk.[protected]@edreams.com' recommended email address stating the money had left my account (as per other customer complaints on Ciao). Brief response telling me I needed to verify the transaction. As it was a Sunday, I could not contact anybody by phone.
All morning today (19.04.10)I have tried to ring them on both the UK number ([protected]) with no response - an english speaking voice tells you to wait - then there is nothing - then a recorded voice saying something in German. I have also tried to call the [protected] number linked to the site - again with no success.
I have emailed their customer feedback via gb.[protected]@edreams.com - and it was returned 'undeliverable'.
Obviously I have been scammed and wish to warn others. I have also alerted Watchdog BBC to this and put this on Facebook and Twitter. My bank will help me (after 30 days) to lodge a dispute for the payment so fingers crossed I get my money bank.
Want to do all I can to get this site TAKEN OFF the internet and am chasing up avenues through online trading services, watchdog, my bank of course and consumer affairs.
Please do not use this site.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
eDreams_en.'s Response, Oct 17, 2011
We are sorry to hear you have gone through such bad experience. Please send us an email with all information to: edreams.onrep.[protected]@edreams.com our customer representatives will be glad to help you.
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