eDreams
reviews and complaints

c'era un grande casino con edreams prima di aver confirmato tutto il viaggio (volo e hotel). prima aspettaviamo di paggare un prezzo che era scritto sullo schermo e poi a'ultimo minuto c'era un supplimento di 50€ per persona per paggare con visa eletron (postepay) - capito. pero, abbiamo ricevuto un email che dice tutto é confirmato ma non il volo per andare a barcelona. non c'era scritto niente di perché. abbiamo aspettato tutta la giornata per un altr'email/risposta e poi finalmente abbiamo chiamato edreams dove dobbiamo paggare per ogni minuto. ci hanno fatto atessa per al meno 10minuti. ancora altri supplimenti. e poi la ragazza ci ha detto di mettere soldi che manca nel postepay carta prima le 16:00 per aver la stessa offerta per questo volo che non era confirmato. quindi l'abbiamo messo soldi e abbiamo chiamato ma un altra ragazza ci ha detto che abbiamo perso l'offerta anche se era prima le 16.00. ci ha offerta di prenotare un volo con loro che era 2 volte piu costoso di quando abbiam prenotato da soli su vueling.com. in fine abbiamo paggato circa 130€ per person in piu di supplimenti. acause di questo incidente con voi, non prenotiamo piu con edreams. grazie communque per un bel offerta con l'hotel. cerco di informate i vostri clienti meglio perche o sentito un incidente molyo simile con due altre persone che non vogliono usare edreams mai piu. grazie.

I received the confirmation email, but it was listing the wrong airline for my flight! I queued 50 mins at the overcrowded AirFrance check-in desks, just to be eventually diverted to the (empty) Alitalia desks -- because my flight was actually Alitalia. Unfortunately, by then I had missed the flight. Alitalia won't reimburse me because they claim it's eDreams fault.

I have booked a return flight from Gatwick-Dublin and added 1 bag to each leg of the journey. I have received email confirmation of this, but when I checked in online for my return flight (tomorrow) my piece of luggage has not been added. I have contacted edreams by phone 5 times, been hung up on twice, filled in a form on their website, sent a message on facebook and nobody has actually helped. It looks like I will have to pay ryanair to add a bag even though I already have paid edreams. I will definitely be considering legal action as there appears to be a scam going on as several people have mentioned this happening to them. I also plan on filling in a form daily on their site until such a time as I get an appropriate response and a refund.

date 23-12-15 Ref no [protected] date of travel 7-01-16 date of return 9-01-16I booked flights from Birmingham to Dublin return today the prices seemed really low after submitting bank details the price doubled saying service charge and a sign saying we cannot hold these flights which then put me under pressure to quickly book I thought these were Ryanair prices so I quickly booked only to find out they were service charges friends and family booked on official Ryanair website payed half to me as there were no hidden surcharges at the end I have called 4-5 times since this has happened today but each time I have been cut off by your employees, 1 member of staff told me to ring Ryanair and they will cancel and rebook without the service charges but they said he don't no what they are talking about its only edreams that can cancel and refund full amount. I would like a full refund or the service charges refunded on this matter Daniel Sheridan

Charged me approx. £30 online for one piece of checked luggage on my return flight from Tenerife to London, but booked my flight as hand baggage only (but sent me email confirmation that I had a checked allowance of one piece), therefore I was forced to pay another luggage charge at the airport. I rang them three times to claim a refund; it takes so long to get through to a human, then the first two people I spoke to had difficulty speaking English and said that they couldn't help because they 'didn't have an accounts department'. The third I spoke to couldn't help me also (why?) but suggested I send an email via their website form, which I did. I received an automated response saying they would get back to me, but they never have...and this was over a month ago. Clearly seems to be a deliberate con.

I booked the flight of a round trip from Bogota, Colombia to Medellin, Colombia. 1. First of all, I did bought the travel insurance and their so called Premium service package. I paid all of those extras, it turned out everything is so disappointed. 2. Due to some personal schedule issues, I need to reschedule the trip, I called them before my trip started to try to reschedule, they rejected by saying something like I can't make any changes in the first 24 hours after I bought the tickets. I mean I bought the ticket one day before my trip, how can I wait for 24 hours to change? that is why I bought the insurance and their premium services, just to in case this kind of thing happens. 3. Because their headquarter is in London, and there is the time difference between my location to their customer services' operation timing. I can't wait the whole night to make that call 2am in the morning, this is inhuman, plus I was wondering what's that premium service is for? But the fact is I did wait until 3 am to make that call, by the time, incase the tickets are sold out, I bought another ticket with another agent, and trying to refund half of my trip, since they rejected me to reschedule my trip at the beginning, and then they ASKED ME to contact insurance company by myself to request refund then call them again. 4. Not mention I was holding a U.S wireless account traveling in the foreign country, which I only have limited wireless talking and data package, and again, the insurance company's customer service have time difference again, which required me to call them even more late than 3 am. People need to sleep, and Edreams just has been inconsiderate the whole time since I contacted them. 5. Obviously, insurance company rejected my request to refund that ticket, then I have to call them again in the morning, which I missed the flight, then I have a no show record, then they said, it was you didn't show up, there is nothing they can do. HAHA classic kicking balls strategy! Such a "smart" move to get away of their responsibility. 6. Hey, don't forget I bought that "premium" service package, I PAID, then I got nothing in return, not even a single trying to try to help me, no, just kick the ball with the insurance company, even though you paid extra! 7. In conclude, this agency is super irresponsible, inconsiderate, and total evil just want money out of people, once they got it, they run away as fast as they can. 8. DON'T EVER TRAVEL WITH Edreams!

We booked one time our flight, and at the time was page error which made our booking automatically few times without knowing, then I have receive confirmation for my right tickets, and next day for some reason I receive other one confirmation email for another tickets which I didn't booked, I been calling for company to explain what's happen and they said that they will refund the money for this tickets made by page error but not full amount cause there is company cancellation fees, so sorry but how they can use this cancellation fees when is not my fault that they page made other reservation, without me knowing that, they have to refund and this fees which they taking about cause is they foult not my ... So please help me to get the rest of the money, cause I don't get it, if I book tickets and I cancel them then fine they can charge me but now they done mistake with the page and they tell me that they will charge me fees, I don't thing that there is any people who like to pay money for something they didn't buy . Thanks I upload a file for this wrong booking and from this amount there is 40£ something as they said booking cancellation fees which I want to get back .

This is a long complaint however in short... dont use this company as you will lose money somewhere along the line! I decided to book flights from Manchester to Benidorm (alcante) for my girlfriend and I on the 15/11/15. I did all the hard work of searching for the right times etc and then the problems began... Upon entering my credit card details (but not my internet password to confirm payment) the screen stopped responding and refreshed itself and said I would have to start all over again as the page timed out so I did it all over again and it worked the second time. I then received an email confirmation for my flights for two people - outbound and inbound.. All was fine until my credit card statement arrived on the 25 November and I noticed that Edreams had double charged me so I investigated... I phoned them and explained the above to a man who could barely speak English and he said that I had booked the flights twice...yes of course I booked the flights twice for exactly the same people at exactly the same time on the same day to the same location, if that was the case I should have received a second set of emails confirming those flights which obviously I didn't! This man explained that I would have to send them my bank statement to prove the dual charge and then I would be refunded (yeah right, as if that was going to happen!) I then phoned Ryanair and cancelled the flights directly and the man on the phone said that the money would be refunded, which was confirmed with two emails for each flight but I should have read the fine print because it said that the money would be refunded in 5-7 working days...It didn't say to who...it was refunded to eDreams (not me) so after 10 working days I decided it was time to chase up my money with eDreams... When I phoned and explained all the above to another man who could barely speak English, he said that I was supposed to then forward those emails I received from Ryanair confirming the refund, to the Edreams email, and they they would then start processing my refund however I should phone back in a couple hours to ensure they have received the email and see if they could even refund me. I phoned a few hours later and once again had to explain all the above details to a woman, who I must be honest was very helpful and polite. I was on the phone for a good 10 minutes while she immediately processed the refund and I thought it was going to be that easy...ya right...she explained that it would take anywhere between 2 and 12 weeks for me to receive my refund of 174 odd pounds not the 183 odd pounds that I actually paid in. The whole process and experience has been extremely painful and costly! I will NEVER EVER use this company again and I don't suggest you do either, no matter how cheap the flights my seem.

On 24th Julay, 2015 company "Monte Pacis" (Lithuania) made an advanced payment 4171, 64 Euros to eDreams banc account with references to YH6RDQ (on name general manager Indra Ramanauskiene). On 28th July I.Ramanauskiene get the e-mail from eDreams: With regard to your flight reservation YH6RDQ, we have correctly received the sum of 4195.67€ transferred on 24.07.2015. But unfortunately we must inform you that the price of your flight has increased 166.68€, referring to what you had originally booked. You currently have three options: 1) Make a new reservation and use the transferred amount of 4195.67Eur as payment 2) Pay the difference by credit/debit card 3) Provide us with your bank account details to be able to refund the sum transferred. Indra Ramanauskiene has send three times the information about choosing the option No 3 and bank details: IBAN LT054010042503177345 AGBLLT2XXXX, AB DNB banko Kauno sk. Lithuania But didnt get any answer and any money. Sincerely, Indra Ramanauskienė General Manager - Sommelier Hospitality complex "MONTE PACIS" + [protected] [protected]@montepacis.lt T.Masiulio str. 31, Kaunas 52436, Lithuania www.montepacis.lt

Last month I purchased tickets for travel throughout Mexico (3 tickets in total) through edreams. The 3 tickets appeared as 2 charges on my credit card. One charge was from an airline and the other charge was for edreams. When we arrived for our first flight we were told that our seats had been cancelled because the booking agent we used had their card decline. Of course all the seats were taken and we had to re-book with another airline and spend 10 hours at the airport. These new one-way tickets cost the same as all 3 tickets combined. When we arrived at our destination I found that the only valid ticket was the second ticket that actually got billed to my credit card. However, the third ticket was included in that edreams charge, so that ticket had to be re-booked for an additional $160. Now, all we want is a refund for the two tickets that got cancelled. However, edreams is making that almost impossible with their terrible customer service. They transfer your multiple times and when you feel like you might be getting somewhere they hang up on you. I finally got someone to "issue a refund" only to send me an email the next day asking us to "prove" that we had to pay for new flights. Are you kidding me? That doesn't even matter unless they plan on reimbursing us for them, which they don't. We were not on the fights we booked through edreams because their payment was declined. We were fortunate enough to have enough money to book new flights. We just want a refund for the two flights. This company does not have good business practices and should be avoided.

edreams is an absolute scam! i cant believe they are still frauding people every day and no one has stopped them. I purchased flights to dublin and after i entered my card details the price went up by over £250! i rang edrrams and the customer service was appauling, they speak very poor engligh and after getting absolutley no where and asking to speak to a manager they just put me on hold and left me on hold for over 20mins, in the end i occurred an £80 phone bill. I have still not had the issue resolved. Edreams you cannot keep getting away with this, i will not stop until i get my money back! they should also be removed from the top of googles search provider!

I just bought a ticket from porto to madrid. details: depart: porto (opo) date: thu 24 dec 2015 time: 06:30 arrival: madrid t1 (mad) date: thu 24 dec 2015 time: 08:45 when I was buying the tickets, the price was at 0, 99 euro for two persons. I bought two tickets with my creditcard, and after I had submitted the payment, the price suddenly had raised and I had paid 51, 76. I really do not understand how this is possible and how do not understand either how you are able to do this to your costumers. it seems a very unethical act to raise a price of a ticket after payment. I really hope to hear an explanation from you, and what I would like to demand is to have the money I paid for the tickets back. I really think that this is not a way to use costumers, and I must add that if I can not have the money spent back, I am very sure that I will never make use of your company again and I hope many people I tell this story with me. kind regards, auke jelsma [protected]@gmail.com 0034 [protected]

My name is Rachel Logan and on the 26/10/15 I flew from Lanzarote to Glasgow Prestwick, arranged and paid for through eDreams. I arrived at the airport to be told the two 15kilo luggage bags I had paid to take on the flight were not showing on my booking. I was advised eDreams have been doing this all summer to people. I was given a receipt and told to email it to eDreams. I have been driven to my wits end trying to get a refund. I have submitted the invoice on the website and emailed it as well. I have spent hours on the phone, racking up phone bills (£15 this month on phone calls to eDreams). I am a 21 year old girl, I notice £100 when it's been wrongfully taken from me. I amongst many others have been scammed by eDreams and they are now refusing to give me my money back. What am I supposed to do?

Booked flight to palermo through them on ryanair. Found out they had not booked my return baggage with ryanair even though we paid for it. Contacted e dreams and they told me to purchase again direct with ryanair and promised to reimburse me. Even though i have this e mail they are refusing to pay without an invoice from ryanair which they know i cant supply because it was an add-on to my original invoice and no seperate invoice was made

I purchased a ticket Paris to Rome via Edreams today. The website does not ask the mail confiration twice as all websites. By my mistake I mispelled my e-mail address and I did not receive the payment receipt and the tickets. I spent about 15 minutes on the phone with the customer service (the poorest service I ever experienced) simply asking them to resend the confiration of payment and the tickets at the correct address. They kept me 15 minutes on the phone at 1.34€/min and they were unable to provide any assistance, unbelievable how they can exploit the customers I want to know how I can complain

Hi After an unbelievable poor service from eDreams we were informed we would get a refund on our flights and the money taken from eDreams of £28.57. We have received the flight refund but not the money back from eDreams, even though promised. To give a brief explanation of the issues we have faced, see below: Booked flights online on a Saturday No confirmation email or payment taken from account Rang eDreams to find out if we had flights but unable to find our email address so I was transferred to the payment team who took card details and confirmed no flights were booked We booked new flights that night Then money from eDreams was taken from our account that Tuesday I rang eDreams on the Friday to raise my complaint and was promised that the call would be escalated and I would hear back in next 3 working days No contact made I will add I tried to contact them online as well I rang again to have no help whatsoever from any person I spoke to with little understanding of English Finally we got through to a very helpful man who informed us that we would get a refund but we have not from eDreams. Flights booked were from Bristol to Edinburgh for 22/01/2016 and returning on 25/01/2016 For Marcus Fallon and Amy Frost The service eDreams have given has been terrible. I am shocked there is much success and customer satisfaction. Amy Frost

Ref Easy jet U2 237 Kerry Keegan 132a Coronation Ave East Tilbury Essex Rm18 8ta Dear E-dreams, On the 22nd of September I booked three flights, one for myself, my sister and her baby. I received an e-mail stating that my booking was pending at 16.56, and then at 18.05 the booking was confirmed. We were due to fly on the 25th of September. I believed that I was booking with easyjet as the website states: On the 24th of September I went to print my tickets and noticed I had typed the wrong name for my sister. I first phoned Easy Jet but I didn’t get any answer, then I phone you and the lady stated that it would not be a problem. She stated that when we get to the airport they will just change the name. This phone call cost me £28.00. My sister was phoning as well and had to wait and her bill was £24.00 When we got to the airport they stated that it would cost us a further £169 for a name change, the original flight was £70. It would have been cheaper to have booked another flight, why did your advisor not recommend this? This quote is from your website The cheapest way to travel Find the best deals among 60, 000 flight routes from 500+ airlines and 550, 000+ hotels in 30, 000 destinations worldwide. Book now and start saving! Kind Regards Kerry Keegan

I book 4 tickets to Rome from 22/04/16 to 30/04/16. I receive a booking confirmation. I discover that return day in the confirmation is 30/05/16 and not 30/04/16. I immediately sent mails to support asking to correct the "mistake". The to call service support. I describe the problem. There they do not even try to solve the problem. They cancel the booking. They charge me with $130. I connect to Facebook and see a lot of complaints relating to wrong dates and wrong prices. I decide to book the same flight again. I see that they do not have a flight I tried ton book for on 30/04/16. And the price of the flight they have is much higher. Is not it sound "strange"? Strange but profitable. For e(bad)Dreams.

I bought 2 tickets on Transaero flight from Heathrow to Bangkok for the 15th December. Flight UN444/ UN523 Our edreams booking ref is 2UFYGX Our Transaero flight ref un/qrhx2 This flight originally had a 2 hour connection in Russia however after booking we were then advised this was changing to 26 hours I phoned up Edreams who spoke to the airline direct and due to the changes they confirmed the flight could be cancelled and the money would be refunded I received an email confirmation to confirm this and was told it will take 2 to 3 weeks. They confirmed this was guaranteed so I then paid out for alternative flights The airline has now gone into liquidation so I have made numerous calls to Edreams who have told me not to worry, the refund has been processed and I will get a refund as Edreams have a contract in place to get the money back. However I still haven't had this money back and I have just had empty promises Asking to speak to the complaints department means a 10 minute wait to speak to 'a supervisor' who can't help or advise any further Why has it taken 5 weeks? Why is there no complaints team? When will my money be refunded to me? Helen Forshaw

This experience with edreams is by far the worst experience in my life. Being stoped in the airport because my ticket was not valid. Problem: card fraud! Ticket cancelled! They told me to call the bank because is something wrong with my card, it wasn't! After that, they told me to call wizz air to check the cancellation, they had nothing to do with it! After, in order to be refund, they've sent me to their website to do a bunch of crapy things in order to recover my money, it was the only way. Luckily I had my refound after few days but still, who cares?! I had a car rented waiting for me, lost some money, travelling in london is a expensive, and whatever else that you need to pay for at any step, plus a holiday ruined from beginning. Run forest, run!